This review is on the sales team as I have not yet had an experience with their service dept. After a very bad experience at another dealer, i drove to Warren Henry without much hope of finding what I was looking for. Islam helped me and was so friendly and kind! He priced out so many options for me, including other brands and a buyout of my lease. He made sure I got the car I wanted and then some! Ismet was also very friendly and helpful. Even after I left with the car, the follow up phone calls from the team (including Liron) were amazing. They all worked very hard to get me what I wanted at a price point I was happy with. THANK YOU for restoring my faith in car salesmen & in Infiniti!! read more

Buying my first car was a complicated experience but Alon was so helpful because he took me through the process step by step, answered my questions knowledgeably, was patient with me, and helped me find the perfect car. He helped me get the best price and I would recommend working with him for your next car! Thanks Alon for all your help! read more

Please be careful. I took my car for service and the next day I had a flat tire and rim was scratched. Terrible! No one took responsibility for it and all they can say is that their videos and pictures are not clear so they can't be certain it was not there before. I've had several issues in the past with the service department and this will be my last time there. read more

Warren Henry INFINITI - Scratch - Car Dealers Near Me - North Miami, Florida

I bought a q50 from these guys and through the buying process they were flawless. Once you become a current customer it completely changes. I bought GAP for my car loan with these guys and I was told if I ever refinanced I would receive a pro rated refund. Every time I call someone they say will get back with me and never do. Now if I'm trying to buy a policy for my car they would answer in a heart beat. I get sales is sales but at some point you have to some bare minimum customer service, this place doesn't have it! read more

Extremely disappointed w my last visit, been a customer for over 25 years since the 441 days when i bought my first showroom 1999 QX4 SUV, have purchased 5 more since including my current QX50 2023. When my FEB (Forward Emergency Braking) system light came on i took it in, they told me that either i had an accident or someone backed into me, which neither happened, as we went around the car in the service area and there was not as much as a mark ding scratch on the vehicle. The next thing they tell me that the sensor malfunction is my fault and wanted $2500.00 to repair it and accused me of having it repaired on my own when it is still under warranty. I will always buy another Infiniti,but not from Warren Henry. Bob Perry Blue Note Records Miiami. read more

Really enjoyed the experience of working with Sales Representative Danny Dlisak. He worked very hard to make my Deal happen on a 2024 Infinity QX50 Lease. And I got a really good deal thanks to Danny. If anyone is looking to buy or lease a new Infinity you need to go see Danny. He will definitely go to bat for you Lenny W. read more

After receiving numerous solicitations via telephone, email and mail I had asked to be removed from all lines of communication from Warren Henry Infiniti. After assurances that I would no longer receive solicitations, I am still receiving them via telephone, email and mail. Many of these telephone calls are interrupting workplace meetings and the solicitations are ranging from bringing vehicle in for service (after I just had left) to sales and promotions. The calls and emails and mailings keep coming. Today I received assurances that these solicitations will stop. However I filed a report with the Miami Consumer Affairs office. Hope this will put an end to it. Will not do business at Warren Henry Infiniti again. I will support local small businesses when servicing my vehicle read more

Wonderful experience with this dealership. Stephen in the service department was excellent. Answered all my questions and went above and beyond to get me taken care of. Highly recommend this dealership and their service department. Thank you Stephen, you're a blessing!! read more

These guys are great! A friend of mine referred me to them when i was in the market for a Q60. Brandon reached out and kept communication with me trying to work the number. Did not waste time and was up front and honest. After about 1 week we were able to come to an agreement all via phone and text which was amazing. They did not nag me to go in person as 99% of dealers do. When we finally agreed on the numbers Brandon had scheduled me the very next day to go in and close on the sale. He had everything ready. I was offered water and coffee. Just a few signatures and then He sat me down with a finance manager Greg. Greg was very helpful. so down to earth and honest. I felt so comfortable talking to these 2 gentlemen. I def recommend everyone reach out to them when in the market for a new car. I was in and out in less than 2 hours. Thank you so much Brandon and Greg! read more

My experience with the Warren Henry Infiniti Sales Department was absolutely great! Everyone was awesome! Eddie, Ryan and Mario were the best and a pleasure to work with. I did not feel rushed at all to make a decision nor was I hassled. This is a great location to visit as I know some car dealerships have bad ratings. This location is A+++++++! read more

Hi this is my second suv with Infiniti & I never had a problem with the first suv but the second suv 2023 been having issues! Not even a call from a manager or any body I had to do a report by my self with customer advisor! Unprofessional read more

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These people never have loaners available. Ive had cadillac and BMW , theyve always had loaners readily available. How is there a waitlist just for a courtesy vehicle. Ive never heard of such a thing. These car sucks. Ive had mine for a month and its already giving me issues with the sensors. read more

Good end of lease experience at this Warren Henry location in NMB. Lenox assisted me first thing Sunday morning, courteous and competent. New location is stunning, great lounge area and immaculate service area. Jaguar and Land Rover also at this location. Free parking in front. I would definitely buy a vehicle from these folks in the future. read more

Warren Henry INFINITI - Exterior - Car Dealers Near Me - North Miami, Florida

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Attempted to purchase a used vehicle online and trade mine in as well. Their website is set up very well for it. Followed all of the steps. Uploaded all of the pictures and documents. Price was fine. And thought it was a done deal like the website makes it appear. Then I get the call.... When can you come in? I'm not coming in... I'm purchasing this online and getting it delivered. All of the items were completed and the website said the offer on my vehicle was firm? Oh no sir... we can't do that... you have to come in.. Why? I'm fine with all of the prices. The deal is done. Oh no... we can't do that. You have to come in. Why? So we can value your trade. I had it appraised at carmax. Will you match it? Sure! Ok great we have a deal! Oh no... you have to come in. Why? Because we might not honor that price. But why? We agreed on the deal. So you're backing out? Well if this is how it's going to go over the phone... why on earth would I come in? You're already playing games with the prices. Deals off. Bye! read more

I'm surprised by the negative reviews of Warren Henry Infiniti. I'm a very demanding customer, and I have had only outstanding service at Warren Henry Infiniti. My wife's car is a 2011 G37 and we have used Warren Henry since we moved to Miami in 2021. My service guy is Reinaldo and he is highly professional. I had service done today and Reinaldo was on vacation, so Felipe helped me. He was also excellent. In terms of the service at Warren Henry, this is as good as I have ever experienced from any other auto dealer. read more

Horrible experience after being a loyal customer for over 25 years. They out right lie and manipulate you and when you call them out, they back each other up against you. A waste of time complaining to the manager he's in on it too! Even after the sales girl admitted she was wrong, she still didn't make good on it! I just can't believe they've come to this over $200. I should've read the reviews on the new Warren Henry site in NMB. We'll they've lost me for good! read more

Gerald provided stellar customer service!! Very pleased. He kept us informed throughout the entire time my car was at service. Very professional and knowledgeable. Gerald is an exemplary employee who provides 5 star service. Highly recommend Gerald at Warren Henry! Thank you!! read more

Worst repair customer service and worst pricing on new/used vehicles! Could never recommend this dealership to anyone anymore and I've been dealing with them for over 25 years! read more

I have to admit and I walked in looking like a scrub! I had basketball shorts on a t shirt and flip flops! The front desk lady was kind and walked me into the showroom! She told that me that all the sales people were tie up. The sales manager came up to me and helped me answer my questions. If and when they have the car that I am interested I will strongly consider them! read more

This is a wonderful dealership with friendly staff, impeccably clean, and great customer service. But above all, it's a pleasure to work with the service advisor Reinaldo. I have never encountered someone who goes so above and beyond to look out for his customers in a friendly and efficient manner. He is such a great asset to this dealership and they are lucky to have him. Thanks for all your great service Reinaldo! read more

This is the WORST Infiniti dealer I have ever encountered, the service department should be sued for the amount of scamming they do on a daily basis. When it's time to purchase a vehicle it's all lying rainbows they show you, never purchase ANY service plan with them, they are just going to make excuses to not cover it due to a bogus policy. I highly recommend you take your time and visit any other Infiniti dealer, I'd travel to Japan if I have to before going here again. read more

Warren Henry INFINITI - How it feels to visit this dealer - Car Dealers Near Me - North Miami, Florida

I have had multiple Infinitis from Warren Henry. I recently called with a service issue, a torn leather seat. I received no call back for about a week. I called back today and asked for a recommendation for a leather repair. They said they can't recommend anyone. I then asked what am I supposed to do if I bring in the car and need the seat fixed. She hung up on me. Never again. read more

So my car window got smashed in an attempt to steal my car. So I get it towed to Infiniti, while it's there I get my car maintenance up to date. They want $2000 for a window so I just took the car elsewhere to get it fixed. First off I would like to say that yes I am upset that they charge so much for a window because I know if I brought it to the dealership I got it from which was KRAFT Infiniti, they would charge a fraction of the cost. I bought my car brand new from Infiniti and you get treated no different than if you didn't, BUT this is not why I'm posting this. I went out of my way to post this because of a reason that I find extremely disrespectful. I got in my car to drive away and they couldn't even vacuum the broken glass that was all over my seat. I sat down in my seat before I noticed the glass and started bleeding from the glass on my seat. I look in the back and there's a huge chunk on the seat. I'm extremely upset with how I was treated being a loyal customer to Infiniti and needless to say I will never ever come back to this dealership again. This is the first and last time I've been here. If I ever go back to an Infiniti dealership I will go out of my way to drive anywhere but to Warren Henry Infiniti. Not only did I not get treated like I was part of a team, family etc. I got blatantly disrespected. read more

Warren Henry INFINITI - Broken glass that was neglected to be picked up. - Car Dealers Near Me - North Miami, Florida

Words cannot begin to express how incredible and wonderful Warren Henry Infiniti and all of its employees are. A dealership 3 generations strong of local North Miamians must be the secret to its success. This is hands down the best auto group and dealership in South Florida with superior customer service in all departments. Warren Henry Auto Group also has a strong pulse on the community and is extremely philanthropic where they make many generous contributions. After many years of continued excellent service regarding both myself and my vehicles at WHI, I am proud to say that I will continue to be a loyal member of the Warren Henry Auto Group family. REASONS WHY I LOVE WARREN HENRY INFINITI: 1. 6 STAR CUSTOMER SERVICE: When you walk in, you are greeted and immediately asked if you would like something to drink. All of the employees will remember you, always. The phone operators and phone system are wonderful. This place is literally like the Disney World of dealerships, they will do whatever they can to make sure you are happy and remain happy. 2. BEING APART OF THE WARREN HENRY FAMILY: The employees here are truly like your family. They won't oversell you and will be honest with you when it comes down to the best vehicle for you and your lifestyle as well as service options (::cough cough:: and when you really need to start driving a more serious grown up car). It's like the employees here know you better than you know yourself. The employees are happy to give you their personal cell phone numbers and respond to text messages. Honesty, trust, and integrity, this is Warren Henry Infiniti. 3. YOU DEAL WITH REAL PEOPLE THAT ACTUALLY CARE: You never get that creepy car dealer feeling EVER, everyone you speak to genuinely cares about you and your vehicle needs. They will take as much time as you need to explain everything to you. 4. BEST ONSITE SERVICE DEPARTMENT: WAITING AREA: I mean they have workspaces/desks and free wifi (it's like you never left the office). They also have snacks and a wide variety of beverages to keep you occupied as well as comfy couches and TV's. VALET CAR SERVICE/LOANER CARS: Can't leave the office to service your car? No problem, Warren Henry Infiniti will send someone to come and pick up your car at your office and drop off a loaner vehicle. APPOINTMENTS: Extremely easy to make. SPECIAL THANKS TO (because they truly deserve it): Sales staff: Larry, Ismet, Sergio and Tunch for keeping me on my toes and always "steering" me in the right direction when it comes to my vehicles. You have always been right! You guys know me better than I know myself. Gerald Henry in the service department for taking care of both myself and my cars all of these years and making sure they are safe on the road. Saqib in finance for having a great sense of humor and making all of that paperwork and processing an entertaining and quick process each time around. I highly recommend this dealership to anyone looking for a new vehicle. They make this process enjoyable and stress free. I will be a Warren Henry lifer, despite the fact that I just got a new car, I already know what my next car will be... Infiniti, as a manufacturer, you truly know how to make a great luxury vehicle without compromising the engine power and having the most advanced vehicle technology. Kudos! You have a HUGE fan. read more

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I have been a loyal BMW fan for over 15 years part of the reason was the experience of purchasing or leasing a vehicle and how they treated their customers. Having just completed my first transaction and leasing a beautiful 2019 Q 50 signature edition and dealing with my sales consultant Michael the general manager Fabio and one of the finance directors Lenny at Warren Henry Infiniti in North Miami I can tell you that from the moment I picked up the phone till the moment I drove off late last night The experience I had with those individuals, the Infiniti brand, and that dealership in particular is by far the most professional the most straightforward experience I have ever had. they have converted me to a fan and a loyal customer for years to come of infinity. if you're considering the luxury brand I strongly suggest you work with Warren Henry Infiniti in North Miami read more

Warren Henry INFINITI - Car Dealers Near Me - North Miami, Florida

5 times in the shop in 6 months. Everyone that works here is a complete con artist. I'm glad they got to keep my deposit. They finally took the car back and i moved onto another brand. Please for the love of god do not go here. They are the worst to deal with. read more

Very disappointed with this whole situation. I feel so taken advantage of. In August 2019 I my took my 2015 infinit with 27000 miles to the dealership to fix a water issue, water was leaking into the car on the passenger side. It took infinit approximately 5 days to find the source of the leak. They advised me it was the sunroof. It costed me $2000.00 plus. Two months later in December 2019 after a heavy rain storm I noticed the same area was wet again. The same issue that Infinit advised me they fixed. I take the car back to infinit they have my car from two weeks, they eventually tell me we can't find the source of the leak. To further investigate we want to remove the carpet and insulation to check to see where the leak is coming from and this will cost you an additional $963.00. My issue with infinit is they did not do there due diligence when I brought the car in August 2019 they did not check all sources where the leak could be. I expressed this to the advisor and he started " we don't check all sources". This is disheartening because now I'm back with the same issue not only that, you want to charge me to find a leak in which you already charged me for in August. How is this fair, this leak should have been discovered when I brought my car to service the first time. Not only did they want to charge me an additional $963 to take up carpet and insulation you were going to search for the source and then charge me for that as well. I paid for a leak to be found and repaired. Infinit didn't do this and now you want to charge me again to find a leak to be repaired. How is this fair to your customers. I'm a very unhappy infinit owner and for this I will never purchase another infinit. read more

Please check today's Local 10 news (April 8, 2022), you can file a lawsuit if a dealership overcharge for fees that do not appear reflected on your lease agreement when you want to buy your own leased vehicle. I wanted to buy my leased Infinity and this dealership wanted to ripe me off almost $2,000.DO NOT PAY DELIVERY O DEALER FEES FOR YOUR OWN LEASED VEHICLE IF YOU WANT TO BUY IT OR ABUSIVE REGISTRATION FEES FOR $500 TO CITE A FEW. Read you lease agreement usually the lease buys out only entails, residual value, sales taxes, purchase fee for $300 and new registration with OFFICIAL AGENCIES. Official fees are not extra MADE UP dealerships fees. Report these abuses. read more

I like this one better than south Miami location. My sales person Alejandro rubiano was very knowledgable on the vehicle, Explained all features and best of all made the purchasing headache and pain free. Ask for him to have a great shopping experience. read more

Warren Henry INFINITI - Q50 looking right! Going out tonite! - Car Dealers Near Me - North Miami, Florida

After a week of phone negotiations with Julian (sale rep), we decided to pay a visit to Warren Infinity to test drive a QX30. From the get go, Julian was helpful and honest about the car and our options to lease the vehicle. Julian and his manager went above and beyond to get the deal we wanted and they deliver . My wife and I are extremely happy with the new car and I want to thank Julian and Warren Infinity for the great leasing experience they provided. Respectful, honesty and friendly service, what else can you ask for?? Thanks Warren Infiniti. read more

It was time for my 1000 mile inspection and Warren Henry gave me the option of either bringing my car in to the dealership or having a technician come to my house. Seeing that i'm a busy working mom this choice was a no-brianer. I reached out to Bianca Arango who is the customer retention specialist and scheduled a convenient time to have someone come to my house for the inspection. She was extremely pleasant and accommodating. The day of the inspection the technician showed exactly on time and within 15 minutes had checked my car thoroughly and even filled the tires with air. Warren Henry continues to impress me and ensure that I will be a loyal customer for a very long time!!! read more

Warren Henry INFINITI - 1000 mile inspection from the comfort of my home! - Car Dealers Near Me - North Miami, Florida

This is a Service review. The short summary; the Service function at Warren Henry is broken. On January 30 I purchased a Certified Pre Owned Infiniti from WH. As a condition of the purchase I asked that they address a few items; re paint the rear bumper, fix a squeak in the dash, touch up the drivers door, provide a second key. In addition I paid for a towing receiver to be installed. They took the car into Service on the 30th. The car was ready at 6:30pm on Feb 5th. Upon picking it up, the paint repair on the drivers door was poorly done and the dash squeak still persisted. So back to the shop it went on the morning of Feb 12. During the next 4 business days they managed to lose the remote. They programmed another but had to pick up my spare to program a second key. Sooo at 5:30pm on Feb 18 I get my car back. And the dash squeak still exists. read more

Trash I went to get coolant leak fixed and they diagnosed the wrong part and had me pay 10/10 would not recommend #GARBAGE

dealer overcharge and still not fix the problem $4000 Horrible experience stealing from people is wrong. People think of the service advisor (also called a service writer) as a mechanic but basically they are salesmen. They're even paid on commission. That means that the more work they convince you that your car needs, the more money that puts in their pockets. read more

Wow only reason i put a 1 star is because I couldn't put 0 stars. One of the most disrespectful, and lazy place I have ever encountered. I call them plenty of times too the parts department and they don't answer or they would answer and tell me too hold on and then hang up. Most horrible place ever. Makes me not want too drive an Infiniti read more

This review pertains to a service I had Friday before a big and busy three day weekend. I just want to say Tom Thompson is a great asset to Warren Henry and the way he handled the situation today shows exactly that. Unfortunately, there was a mis-communication and I ended up taking a lot longer than needed for an oil change and tire rotation I was under the impression my car was being taken care of but I noticed it parked to the side. I thought Tom knew I was his 2:30 but he didn't even know I had even arrived! As soon as he realized the situation he took care of me right away on the spot and corrected it in a very professional manner! The awesome sales guys at Warren Henry got me into a car I really enjoy, but its the service department that has really retained me as a customer. as I was explaining to Tom I would never buy a car at a place where the service experience was negative. The way things were handled today are a reminder of why Tom has kept me loyal to the Infiniti brand! See you next service! read more

Horrible experience attempting to lease a qx30. Total waste of time with Julian and clueless moron sales manager. My advise, many other much better professional options! avoid like the PLAGUE!!, read more

I bought a 2013 Infiniti about 2 years ago, I have since then had nothing but problems every time I had it in for service or some warranty related issues. Recent visit was just the drop that tipped the iceberg! Their newly arrived service manager Darren Gonzales was lying straight into my face and on top of it being very arrogant. When I have brought the car in for either service or repairs, it always comes out with other damages caused by the dealership, dents and scratches on the side of the door, broken molding for the drivers door, scratched panels when they changed the ashtray that was a warranty claim. Forgot to do regular service after having the car for 5 days. Put in a non-matching bottom part seat on the drivers seat. When they changed a broken microphone for the handsfree they somehow managed to put the car back together with some parts that now vibrates when you drive. Absolutely the worst service I have ever experienced!!! read more

You want to bring your car to the dealership to be serviced for many reasons including but are not limited to: 1. "Excellent" customer service 2. Reliability 3. Factory trained employees 4. Experienced and Knowledgable staff 5. Dependability 6. Friendliness 7. Consistent 8. Instills trust 9. Sometimes even exceeds expectations Unfortunately, the only thing I received was the factory trained employees to repair/update our Infiniti FX. I first brought in my car at the beginning of January with very simple requests. After months of emails back and forth, the car wasn't completed until the end of March! I made an appointment with Vanessa on a Tuesday for that Saturday and when I came to the dealership....they had no idea who I was and didn't have the appointment in their system. No problem, what can we do? Well their computers were down, so they couldn't fix it that day and this was where the frustration begins. They then promised and even put in writting that they would have it fixed the upcoming Tuesday and have my vehicle picked up, so that I wouldn't feel like my time was being wasted. GREAT THATS WHAT CUSTOMER SERVICE IS ABOUT! Well, Tuesday came around and they never came to pick up the car. I called back and spoke to Santos and he pretty much told me that the advisor was not authorized to make that decision and they will not pick up my car. He became very argumentative and told me to just bring my car to South Infiniti....wow! Anyways the story goes even further then that when they finally emailed me a month later and said that the car can be brought in to be completely fixed. Thank goodness! I brought the car in and they put me in a loaner...nice touch and I started to have a good feeling about this whole ordeal finally being over. I came back the following week, removed my belongings from the loaner car, signed my paperwork, paid for the service and was about to drive off when I noticed the initial reason why I brought my car in wasn't even fixed!! I asked the service advisor what happened and he initially didnt even know that it was suppose to be fixed...but it was on the service report!!!!!!! They then found out that the computer that they needed STILL was not fixed since January!!!! Both the advisors I dealt with were totally confused and didn't know how to rectify the situation until I said that I didn't want to waste my time with this anymore. They finally offered AGAIN to give me a loaner car and that they GUARANTEE that they will drop off my vehicle....well I heard that before...but they actually did this time!(I guess Santos was wrong) This was the most frustrating car dealership service experience that I've ever had and almost makes me want to go back to Lexus if I just didnt love my FX so much! Not at any point in time did a manager ( which I did request to speak to one multiple times and also CCed Jennifer on numerous emails) ever contact me. I guess they didn't want to deal with the problem so they just let their service advisors handle it to the best of their abilities. There's a sign when you approach their service facility that says "Exellence, nothing less..." well I guess that signs just a ketchup stain on the wall because no one really pays attention to it. You fell really short on this one Warren Henry Infiniti..... read more

"Why would we offer you a $45-50,000 loaner when you've never been here before?" -service rep who shouldn't be allowed to speak to customers The service department at Warren Henry Infiniti is a JOKE at best. I scheduled a service visit for some minor warranty work and requested a loaner a week in advance to make the process go as quickly and smoothly as possible. I have never had an issue with Acura or Lexus in the past doing this exact same seemingly simple task. I brought my car in and was told that it'd be a few hours for the techs to look at it so I could have a seat in the waiting room in the meantime. No, I reserved a loaner well in advance to avoid this specific situation. I was told WH doesn't offer loaners unless the car was originally purchased there. This sounded crazy and completely contradicted Infiniti's "total ownership experience" mantra. Not wanting to waste my energy dealing with people who clearly have no interest in pleasing customers, I spent the next two hours in the waiting room, regretting my decision to leave Acura and Lexus for Nissan. Acura and Lexus both differentiate themselves from Honda and Toyota through impeccable customer service. Infiniti, especially Warren Henry, apparently hasn't caught on to that concept yet. While waiting, I was approached by a salesperson who asked how my service experience has been and I diplomatically explained my frustrations. He assured me I'd receive a call in a few minutes and it would be taken care of. The call never came. My car came back with two of the requested repairs made. The third would require me to leave my car for a few days (with no loaner) if I wanted it diagnosed and repaired. The good news is that this isn't the only Infiniti dealer in South Florida. The bad news is that it's unrealistic to expect much more from the brand since I will probably get the same lack of customer service from the other dealers in the area. Avoid Warren Henry. I'll be sure to warn anyone I know before they make the mistake of patronizing this shady business. read more