went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

This is, without a doubt, the worst-run doctor's office we've ever experienced. The front desk…read morestaff is consistently rude and seems unhappy to be there. They don't even know which insurance plans they accept--every one of our claims was incorrectly filed as out-of-network when they were actually in-network. Fixing this has been a major hassle, and despite multiple messages asking for the billing manager to call us back, no one has returned our calls. Instead, we were told that the doctor's wife handles billing, but no one knows when she comes in. We are now receiving final bill notices, yet the office has locked us out of the patient portal due to non-payment, making it impossible to access our records or communicate through that system. When my wife asked how she could reach her doctor or someone who could help, she was told to use the portal--the very one we had been locked out of. All we are trying to do is get them to resubmit these claims correctly as in-network so we can pay the bill and move on. That's it. And yet, we're met with roadblock after roadblock. To top it off, they advertise themselves as a concierge practice, which is laughable. Concierge medicine is supposed to provide premium care, personalized attention, and easy access to the physician and staff. Here, they don't even answer the phone over lunch. Why not stagger lunch breaks like any other service-oriented business instead of shutting down entirely? The final straw was when my wife--who is battling stage 4 cancer--called for the third time to resolve this, only to be scolded for trying to fix a 2024 billing issue in 2025. Unfortunately, we had more pressing matters last year. We're done. As soon as this gets resolved, we'll be finding a new doctor. If you're considering this practice, I'd strongly recommend looking elsewhere.

Great preventative approach to medical care. Dr Nikurs is very kind and thorough. My hypertension…read moreis now under control.

A sign of a good doctor is when her nurse is always the same nurse year after year! Dr. Forbes has…read morebeen my doctor ever since my mom saw her for my youngest brother who is turning 8 in just a few weeks! Even though at that time, not sure if that has change, she was not accepting new patients, she still took me in as a new patient. For the last 8 years she has had the same nurse (Linda) who is wonderful and still to this day remembers my mom, even though my mom moved out of state a few years back. You may have to wait to see her and her office hours are not the most convinient, but she is worth it! And FYI for any OB patients, my mom had an ER c-section, and she was calm and professional the whole time, and she stitched my mom up by hand! Trust me; I saw it with my own eyes! Find me an OB that still does that and not nasty staple! I worked all of college for a large OB/GYNE group and they used staples and even though I worked there over 4 years, I wouldn't trade my doctor for any of them! Oh and she is out of ENH hospital and Evanston is a GREAT hospital!

Most wonderful Doctor I have seen so far. She delivered my baby. She is very calm, listens to you…read moreand answers everythiing patiently. She will never hurry you for anything and she understands your pain.She have a super friendly staff. The only negative is the wait time, as she give enough time to each patient. I have visited her more than 15 times and everytime I was satisfied with my selection. I recommended her to 2 of my friends and now they are thanking me for it.

I definitely have had my share of good experiences with NorthShore Health System at the Glenbrook…read morelocation. I have a wonderful. thorough physician, they were very efficient with mammography and bone density screening, and I have an outstanding off-site physical therapist. I'm disappointed with the patient follow-up protocols in the neurosurgery department. My hard-to-get appointment had been booked for months. It was abruptly cancelled this morning. They claimed they tried to reach me. I had no messages either through the portal or my home telephone line. Maybe try a little harder? I also was stunned at how unapologetic the receptionist was. Look, I realize it's a long holiday weekend, but our time matters, too. You came up short here. Do better.

The office staff and employees here are extremely rude and incompetent. This was not an issue for…read moreme several years ago but when I went to the office last month there has been nothing but issues. When I saw my allergy doctor, I waited for 15 minutes after checking in and was wondering what was going on. They pretty much lied to me and told me all the rooms are full when I saw like 5 empty ones when they walked me to a room because they definitely just forgot and didn't care about me. The allergist doctor who saw me is great so I feel bad that she is working with incompetent office employees like this. After I saw my allergist, she told the office employee to make sure we do a video meeting because it was both convenient for both of us. I checked today to check in for the meeting and it turns out the office employee still put an in-person meeting and not a video meeting despite the own doctor instructing her right in front of me. And then today when I called to confirm about my meeting to make sure it was a video meeting, I told them about my issues and how it seems like the employees here don't care about me. The receptionist who answered my call thought I hung up when I thought I was supposed to wait on the line. She didn't hang up and she ended up mocking me and my problems and she then realized I was still on the line when I said something. She was then nervous and kept telling me to hang on because she was not competent enough to realize she and I were still on the line. The office employees here are an absolute disgrace who have poor training and Northshore does not care for their patients and their feedback even though they ask them for surveys. It's extremely sad to treat patients like this. I think the doctors here are fine but the incompetent office employees are a massive roadblock to get through that I don't think it is worth going through.

Hello, I just wanted to say, after waiting 35 minutes for my…read moreappointment, getting frustrated and almost walking out, two ladies made me smile after I left! Maggie M. At Glenbrook mammography was so very kind doing my mammogram. She smiled, apologized for being late, helped me in all ways possible and kept encouraging me I was doing a great job. She was such a sweetheart after a long wait, I hugged her and she made me smile. On my way out, I asked for help at the reception desk as I parked at the wrong entrance and got quite lost going into the hospital. Laurie K. Was so nice! She even took time to walk me out and walk me all the way to the easiest exit to where my car was parked! I also got a hug from her so as I made my long walk back to my car, I smiled all the way! They both told me they could call someone to help me leave but I declined that. I have severe leg neuropathy so walking is difficult and painful. It's so wonderful when a smile, some encouragement and...a hug can turn a bad experience into a good one! Maggie and Laurie went above and beyond and they should be recognized for their wonderful customer service! Thank you and God bless you both! Dawn Diesi

I would give the ER team and hospitalist (Dr. Osa) 5 stars without hesitation. They were attentive,…read morecompassionate, and truly listened. Dr. Osa, in particular, demonstrated exceptional ownership of my son's care, from ensuring we understood the findings, to coordinating next steps, to making sure discharge and follow-up were handled appropriately. Even after our visit, his follow-up has been thorough and deeply appreciated. His level of care made a meaningful difference in a very stressful situation. He was excellent in all the ways you would hope a physician shows up. Competent. Clear. Communicative. Caring. Unfortunately, our overall experience was overshadowed by serious concerns with the neurology care we received. Dr. Mary Young was dismissive of our concerns from the start and attributed my son's symptoms to behavioral causes, despite us clearly explaining that this was not his baseline and was entirely new. In the room, we corrected statements that did not reflect what we were seeing, and those concerns were not meaningfully incorporated into the assessment - despite us repeatedly saying "actually that's not what's happening." The interaction felt rushed and dismissive, and we never heard from her again. One example: the medical record, documented by Dr. Young, stated that my son had returned to baseline. This was not accurate and did not reflect what we were reporting in real time. A suspected diagnosis was also documented that did not align with the reason for evaluation or the symptoms we described and frankly, that she is unqualified to make. (Outside of her speciality and had not been noted by anyone my son has ever seen). We had to advocate multiple times for appropriate imaging. During this process, Dr. Young said "tests are expensive," which was difficult to reconcile given the clinical situation. When imaging was eventually completed, it revealed findings that required follow-up. However, these results were not communicated to us directly by Dr. Young. Instead, notes were placed in the chart for follow-up after discharge. It was Dr. Osa who connected with us, explained the findings, and ensured we understood next steps. He was operating under the assumption that Dr Young had called to explain more deeply. When we said she had not he paused then worked to explain himself and said he would help us find a neurologist to follow up with. Truly caring and (from our seat) working hard to bridge a significant gap left by Dr Young. After appropriate follow-up, it became clear that my son's condition involved serious findings that required attention, issues that could have been missed had we accepted the initial assessment from Dr Young. It was clear to us at the time that she was missing key information and this became clear. In terms of our time at the hospital, the nursing staff appeared significantly overextended. While the nursing assistants were kind and helpful, there were repeated instances where we waited extended periods, often well over two hours after using the call button, before receiving assistance from a nurse. This was consistent throughout our stay. This is particularly concerning in light of the hospital's policy restricting overnight support persons. We were initially not allowed to stay with our son, despite him being confused and vulnerable, and had to advocate strongly to remain. Without a support person present, delays in response time raise serious concerns about patient safety and patient rights. The fact we had to advocate so strongly to be heard added to the stress of the situation. While there are clearly excellent physicians here, Dr. Osa being one of them, our experience highlighted significant gaps in listening, documentation, communication, and patient support that had real implications for care. We live blocks from this hospital but will likely drive to another health care system. Dr Osa is a world class physician. If anyone from Endeavor is listening: he's working in a tough system with low support. He is a difference maker. Honor him. And Dr Young creates risks for your hospital. I would not dismiss this feedback. If you're a patient and are healthy enough to go a little farther, and suspect you have something more serious that might require a specialist, head to one of our excellent teaching hospitals in the Chicagoland area. If your challenges can be addressed by a general physician, Glenbrook is a good option because the ER docs and hospitalist were great.

Dr. Oh is always on time and is such a wonderful doctor who always listens intently to any issues I…read morehave. He's great because it's always a discussion when it comes to my health, not just telling me what to do. Highly recommend him!

Dr. Chris Oh께서는 무엇보다 환자의 마음을 편안하게 해 주시는 점이 너무 좋습니다. 항상 친절하게 설명도 잘 해 주시고 문자 메시지에 대한 답변도 신속하게 잘 처리 해…read more주셔서 너무 감사드립니다.

Took 10 yr. old grandsons for physical today and WOW, Dr. Groboski was FANTASTIC. Explained…read moreimportance of helmets on bikes, eating healthy, sleep and limit time on devices. She is EXCELLENT, CARING and would recommend her HIGHLY. Keep up the Excellent work, You ARE THE BEST.. :) :) :)

We love Dr. Gries! He's calm, direct and offers great…read moreadvice and direction for our new baby girl. The office team is always helpful and they really do a great job of keeping to schedule. Our little girl has made it a habit to evacuate once undressed for the visit.... generally on the office table but once right on the baby scale. We were embarrassed but the nurses laughed it off, assuring us it's a common occurrence :) We're always encouraged to breastfeed in the office after the visit- lifesaving when you have a hungry baby who recently emptied her tank. The front desk is always friendly, helpful and efficient. The offices are clean and brightly lit. The front office is decorated for the holidays and is very welcoming! We're grateful to have them helping us grow our tiny human :)

Dr. Indyk is great. she is thourough, patient, and makes sure to answer all of my questions, takes…read moreher time, truly listens to her patients and addresses all of my health concerns. she is the best physician that i have ever had. im very thankful for her help. Dr Indyk jest świetna. Jest dokładna, cierpliwa i zawsze odpowiada na wszystkie moje pytania, poświęca czas, naprawdę słucha swoich pacjentów i zajmuje się wszystkimi moimi problemami zdrowotnymi. Jest najlepszą lekarką, jaką kiedykolwiek miałam. Jestem bardzo wdzięczna za jej pomoc.

Dr. Indyk is an angel. She saved my life when I felt out of options and truly listened when no one…read moreelse did. She doesn't just see you as a patient -- she cares for you as a person, with compassion and kindness that's rare to find. Because of her, I'm still here today. Thank you, Dr. Indyk, from the bottom of my heart.

I have been a patient of Dr. Shapiro for many years. She has always taken the time to listen to me…read moreand shown concern. If she has been unable to handle any of my medical issues, she has referred me to top notch specialist. One of the best!

Top notch medical and cosmetic dermatology. I love Dr Rosen for anything derm related-caring, smart…read moreand an excellent physician. Also done sofwave with Amanda and thrilled with results. Amanda knows what she is doing-so kind and skilled.

Beware! My family has been going to this location for 20+ years. Since forefront dermatology…read morepurchased this location the patient customer service has been poor. We called to change an appointment due to illness and they wanted to charge us a fee for the change. They refused to change the appointment until they knew how much the fee would be from the manager. We have never experienced any thing like this at a doctors office. We certainly have choices and we will choose to go somewhere else for our dermatology needs in the future.