My car and I have had a rough year - apparently it thought it was auditioning for a demolition…read morederby. After two minor accidents in less than six months, plus an unrelated power window issue that started before the second accident, I can't say enough good things about James and everyone at Mr. Cool's Collision. From the very first interaction, the whole team made a stressful situation feel manageable. They were warm, responsive, and genuinely easy to work with, and both repairs were finished ahead of schedule. Each time I picked up my car, it looked fantastic - clean, restored, and like nothing had ever happened. What really set them apart, though, was what happened months later. About eight months after my second repair, I was still dealing with the power window problem. Since it had nothing to do with collision work, James could have easily brushed it off and sent me elsewhere. Instead, he took the time to track down the issue and made sure my windows were working again. That kind of follow-through is rare, and it meant a lot. After a bad experience at a chain auto repair shop, this level of honesty, care, and accountability was an enormous relief. If you're a woman who's ever felt dismissed or has been taken advantage of when it comes to repairs, you probably know exactly how much that matters. If you're ever in the unfortunate situation of needing collision repairs, I highly recommend Mr. Cool's Collision.

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After…read morean ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton

Unfortunately, body shops aren't a business most people look forward to dealing with--usually it…read moremeans you've been in an accident and are bracing for headaches, often more from the insurance side than the shop itself. I've lived in the area for about 10 years and have used Hardin Valley Body Shop on a few occasions for myself and family. The work has always been excellent. This repair was different because it was on a pristine truck I bought new and kept in showroom condition--no scratches or blemishes prior to the wreck. I've attached before-and-after photos for reference. The results exceeded my expectations: the truck was restored not just to pre-accident condition, but to the same flawless state it was in the day I drove it off the lot. The repairs were precise, and the detailing was outstanding--every inch of the truck was immaculate. They could easily run a top-tier detail service on the side. The staff was professional, responsive, and genuinely customer-focused. It felt like they were working directly for me rather than just following insurance directives. If you're ever in need of collision repair in this area, Hardin Valley Collision is one of the best options you'll find--high-quality work, thorough attention to detail, and a helpful team. Highly recommended.

Excellent and friendly service. Gave me an estimate within hours…read more Great local Tennessee friendliness.

We take all of our vehicles to Car Fix, and have always been impressed by their professionalism,…read morefriendly approach, and knowledgeable crew. they help us stay in front of issues or problems, and prioritize what maintenance we should do immediately and what we can push to later. From towing a vehicle, to fixing flats, to general maintenance, they've been stellar. The team there have always been so good to our family and we are grateful to have a full service shop so close to our neighborhood! Thank you, Car Fix!

Every time we go in to have a simple maintenance issue like an oil change, they end up telling us…read moreour car needs $1,000 to $2,000 in "must fix immediately" repairs! They told us our perfectly fine car was a death car! They lie about coupons applying to repairs and add extra costs. We do not trust or respect their employees and will never go to Car Fix again.

Fit me in their schedule, did a great job, a/c works great!!! They are friendly, honest, careful…read moreand skilled!

Ok. I have a transmission issue…read more Brought it in to determine the root-cause. They found an old (not cleared) thermostat problem that I fixed a year ago. It didn't totally close, thus not allowing the Cat o get up to temperature quickly enough. I replaced for $25 and 45 minutes, easy. Check-engine light disappeared. But obviously the code locked in. And also they said I needed a full replacement transmission. Which I don't deny may be required. , sorta. I am 71 years old, done professional car work since 17. The ONLY reason I am not doing this myself is age. But that said, before I would tear down anything I would already know what component is bad. A valve, cam sensor, etc. My symptoms are of a valve-body stuck valve, causing the clutch(s) to not fully engage. Thus I wanted a more concise explanation for why I should give them $5,000 - $6,000 to replace the entire Xmission. I really should have had a talk with the trained mechanic that could go into depth about the detailed reason it is giving me problems. But I got the worker at the register explaining the estimate to me. I have 100% confidence she has ZERO true mechanical knowledge/training past what to say. She should have called the Tech to talk to me. Had that happened I would have set an appointment to have it replaced. But given the weak thermostat ($330) ghost diag, I had zero confidence about the rest of their work. Reminds me of "give a kid a hammer and everything looks like a nail".

Had an appoitment at 12:30 yesterday. Showed up a few minutes early. No one was there. So I…read morewaited until 12:30 and still no one. Went and knocked on door and tried to call them. No answer either way. I waited until aftr 1 pm thinking maybe they had gone to lunch and were running behind .....they never showed up. It is call by appointment which I did.

Waited several hours for them to pick up my car for detailing. They never showed up and I never…read morereceived a txt or call to let me know they weren't coming. It took a couple of calls and txt the followings day to hear back from them, just to be told someone didn't show up for work. This was after I had paid them a $100 deposit.

Very reasonable ($400 less than next quote). Did great job and a day sooner than expected. Just a…read morewarning, if you call and immediately get a message that says "the voicemail box has not been set up", call back it just means they're on the phone. Highly recommend.

Jerry worked me in to get some paint work done and was very reasonable on price. It was after the…read moreshutdowns (2022) and when it was hard for many reasons to get work done in a reasonable amount of time at a reasonable price. I had people that were too busy to do it and others that were asking a small fortune. The finished product was as priced and the paint finish was top notch and blended into the existing color great! I got top dollar when selling the car because it looked so good after Hi Tech's work on it. The clear coat finish on the hood and top of the Honda Odyssey was trashed from sun and poor quality paint used by Honda that year. Looked good as new when I picked it up. Using Hi Tech whenever I can.

Paid Randy's $1500 to fix driver's door on our 1999 GMC Denali. This was the original estimate but…read morewhen they found a used door we were told the cost would go down. We'll, it didn't change. After about a month the door began to sag, became hard to open and close, leaked rain and air. When we asked that Randy's make it right we were told they told us this would possibly happen and it would be about $1000 to fix but the written estimate and final bill did not show any disclaimer. Couldn't get the owner to call me back to discuss our options. Had another body shop fix the issue for $230. This is not a trustworthy business!

My family and I were on vacation when we had a mishap with one of our car windows. The guys at…read moreRandy's were so generous to us through the whole process,they practically treated us like family. I would highly recommend them to anyone.

These folks are honest and know what they are doing. Would trust them with any of car repairs.read more

I went in with an issue with the connection to my battery. I have had this issue off and on for…read moreover a year. The technician looked at it and diagnosed it in just a few minutes. A few minutes more and I was already on my way. Friendly and professional service!!! Thanks Auto Physicians.