If you are looking for quality work and a team who goes ABOVE AND BEYOND to ensure their customers are happy and taken care of in a timely manner, go to Mr. Cool Collision!!!! My car was sideswiped in a hit and run., damaging the entire passengers side of my 4Runner Limited. Two of my friends recommended I go to Mr. Cool Collision because they had done such a good job on their vehicles. All I can say is WOW!!! They were able to fix the whole passengers side of my 4Runner in only a week and had it looking better than when I bought it. However, the thing that impressed me the most was their customer service. I had to go to the office a total of 3 times- once for an estimate, one to drop my car off, and once to pick it up. Each time, they greeted me with a smile and had me in and out in less than 15 minutes. They always invited me to sit in their beautiful and clean lounge, offered me cold beverages and snacks, and gave me the TV remote while I waited. Each staff member I encountered was extremely friendly and personable, and they all treated me as though I was their number one priority, although looking around, I could tell they had a lot going on. Kevin did my estimate in under 15 minutes, and communicated with the insurance company for me, so I didn't even have to worry about handling it. He then ordered the parts for my car and waited for the parts to arrive before having me turn in my car, which I really appreciate, as my insurance only covers rental cars for a limited amount of time. He also made arrangements to have a rental car there and ready to go for when I dropped my 4Runner off. He knew I preferred a full size SUV, so Kevin ensured my the rental car was a full size SUV without me even asking him to do that! He also inspected the rental car personally and made sure it was top notch and ready to go as soon as I got there. Thanks to him, I was able to drop off my car, complete the rental paperwork, and leave with the rental car in less than 10 minutes! I am a nurse and work long hours, which made me a challenging customer to communicate with. However, Kevin kept constant communication with me by calling, texting, and emailing me to ensure I was informed, even though I wasn't always able to respond. He even gave me his personal contact information, in case I had questions or concerns outside of business hours. He worked with my odd schedule on times and days to bring my car and pick it up, never acting annoyed or frustrated when I needed to change days or times, specially when I needed to come right before close of business. Where many businesses would be annoyed by this, Mr. Cool Collision was always eager to help in any way I needed and went above and beyond to make sure I was happy each step of the way. The icing on the cake was when I came to pick up my repaired car. Not only did the passengers side that had been wrecked look brand new, but he and his team had washed and detailed both the outside AND the inside of my car, including polished leather seats!!! My car hadn't been that spotless since I bought it brand new! I can't say enough good things about Kevin and his team at Mr. Cool Collision! Not only do they do phenomenal work, but they go above and beyond to make sure you are happy and taken care of every step of the way! I will only use Mr. Cool Collision from here on out and recommend everyone to do the same! I do not write reviews unless I truly believe in something, and I'm a huge believer and advocate for the team at Mr. Cool Collision! I know they will make your vehicle look great while also taking care of your personal needs, just as they did mine! read more

My Toyota 2009 Yaris driver's side door was 'crunched in' by a motorist while in Dothan, Al. After an ordeal (almost one month) dealing with the other driver's insurance company (which wasn't very 'progressive') to repair my car, Peter at Mr. Cool's Collision immediately got to work restoring the door ! I'm very impressed with their time table, and taking care of getting my only car back to normal --- actually they made it better than it was before the accident ! Incredibly, super-satisfied with their performance and customer relations treatment toward me first of all, and toward restoring my vehicle.Not just doing what is generally expected by a repair center, they (Peter and JR) went beyond all my expectations ! They even cleaned my car outside and INSIDE ! Such service in today's world is extremely rare, and wonderful. Sincerely, Croxton read more

I was in an accident and my car was in bad shape. It's always stressful trying to find the best body shop but I was referred to them by my insurance company and I actually drive by the place every day on my way to work! Honestly my car looks better than it did before the accident. Their body guys do great work and it actually made me cry seeing my car back to her original state! Highly recommend the crew at Mr Cool's! Peter and James made the process less stressful and were super nice and actually made me laugh on one of my worst days. And a special shout out to Nick and Aaron who did the paint and body work to bring my baby back to her beautiful self!! Thank you again guys you made this girl's bad situation into as pleasant a situation it coulda been. read more

My Veloster fell victim to a deer thinking it had right of way. I was shaken up, but not injured. My pride and joy was badly damaged - front fender and door were mangled and surrounding parts were damaged just enough to be unfixable. A few days later and a couple calls with insurance, I choose Mr Cool Collision. James was very pleasant to work with. He identified damage that insurance did not have on the estimate. I expected a month for repairs due to part availability, but I was ready for pickup in less than 3 weeks. When I arrived to pick up the car my jaw hit the ground -- this car looks brand new. Should anything happen to my vehicles again, this is the place I'll be going. read more

The communication and service from Mr. Cool are exceptional! They pointed out an additional issue that I was not aware of on my vehicle, resubmitted my claim and keep me informed at all times. My husband bought my vehicle for me as a birthday gift and when I mentioned to them that this was the case and that I would like it back for said day, they went above and beyond to make that happen. The work they did is flawless and the whole vehicle was detailed. They are extremely pleasant and helpful. I would absolutely recommend them to anyone who is looking for this type of service. read more

Extremely happy with Kevin and Mr. Cool Collision! My Lexus LS430 had the front bumper and trim pieces ripped off by another driver, and after a Google search, I settled on Mr. Cool based off of Google reviews. Kevin DID NOT DISAPPOINT! He was very professional, very easy to reach, and the car came out BEAUTIFULLY! Even for an 18 year old car, it looks brand new. The technicians even went so far as to detail the interior and engine bay. I could not be more happy with the repair, service, and hospitality I received from this shop. read more

I have taken my Honda Civic to Mr. Cool twice. The first time was to replace the glass in my mirror on the passenger side. Kevin did this for me for free. The second time was because I ran over a curb and knocked my undercarriage loose. Again they tacked it back up and didn't charge anything. I will definitely be back the next time something goes wrong. They are a wonderful and friendly group of people. Sandra Stanford read more

I have always owned older cars so I am completely familiar with crappy shops with people that take advantage for money and I cannot say this louder - THIS IS NOT THAT PLACE. These guys are absolutely FANTASTIC. I have maintained with the same technician the entire time Ive been dealing with the bs of the insurance company and communication has been above and beyond. Guys this is an awesome shop!! read more

I can't recommend Mr. Cool enough! I took my car to another shop, and they quoted me $12,000 for an engine with 130,000 miles on it. I brought it to Mr. Cool and they did the whole job for $5,500 with an engine that only had 103,000 miles on it. The service was professional, honest, and way more affordable! Don't be a fool, go to Mr. Cool! read more

The experience at Mr. Cool Collision Center was great. The work on my vehicle was done ahead of schedule, and it looks great! Robert is a top notch professional, and I would recommend him to anyone. Tammy was on top of everything, and answered all of our questions. We appreciate the professionalism showed during this repair. read more

I don't know because I don't want to have Yelp on my page and I mean this right now please please please please please don't put anything else on my profile and I mean this right now or I will prosecute you to the fullest extent of the law and I mean this right now read more

What's up guys, Mr. Cool is where it's at. I hooked up with Peter, he took care of the estimate, got my parts ordered, and called me to bring my whip in. Peter and the Crew are very professional and respectful. Aye holler at these guys, they are the real "Fred" read more

I went over a curb and something became loose under the car making a squeaking sound. I pulled into Mr. Cool and Peter took care of me and brought the car in the shop and re attached it for me. He was very nice and helpful and would return without hesitation. read more

I was here on vacation and got hit on I-40 from behind. Great place, Great work and customer service is superb. The quality of work is better then new, I hope to not ever need help again, but if I do, it will be Mr.Cool Collision Center. read more

Great bunch of people to work with! Come by and check us out! We are also expanding! I am truly blessed to work around a bunch of great people. Also I had a progressive insurance claim and what a fantastic job that was done on my car. read more

Kevin and his staff did an OUTSTANDING job on the repairs to my Hyundai Palisade! Kevin's attention to detail and professional customer service made this company a pleasure to deal with. Mr Cool is lucky to have Kevin as an employee. read more

Had an incredible experience with Mr. Cool Collision. they were speedy, great communication, and went above and beyond to ensure I was ready to hit the road. I would certainly recommend them and use them again. read more

Mr. Cool collision center They did great job on my truck. They fixed it professionally And they help me with the rental and they detailed my car too .. Great service, highly recommend read more

Watch out James will sell you whatever you want and never stands behind what he said. Get it in writing or be screwed