I'm from out of town and reached out to Jill to coordinate my mom's headstone. She seemed very…read moreknowledgeable and committed to our timeframe for the burial. Today I emailed to check in and received a call back from Jill that our headstone will not be delivered on time. It hadn't shipped yet. I purchased at end of April and was assured it was enough time. Today all I got were excuses. "tarrifs have made US suppliers overwhelmed", "the owner is pulling his hair out", "you had a special order so they probably did all the easy stones first", and "the quarry cutters are out for the rest of the week so it would be a miracle if we got it by the 12th". We are extremely disappointed that no one was monitoring shipping dates through the last three months to alert us of any potential issues nor was I ever told mine was a "special size". I was assured the stone would be in place for our mom's burial. Now my family will never see her headstone in person since we live in CA. They have robbed us of proper ceremony for our mom. They had an obligation to be upfront on delivery before they took our money. If they had I could've gone elsewhere. The lack luster attitude is unacceptable. There was no attempt to make things right, we're just supposed to accept it. I sent a review into the company tonight. I'll see if they have any response or care for the celebration they have stolen from us. I can not recommend this company unless they make it right and have our mother's headstone in time for her burial.

A great experience. I found the owner and staff to be loving and compassionate. They were creative…read moreand thoughtful in their suggestions in an effort to help me meet my budget limitations. They went above and beyond to ensure my Mom's wishes were met. I highly recommend them to everyone in need.

So normally I only post about fun things or food stuff, but today it's more about the other side of…read morelife, the down side...Recently my father in law passed away and we were in need of funeral services and since my father in law was from the west side we chose the Miller funeral home to help us with dads funeral plans...Now this being said I have known all of the staff at the funeral home due to my occupation and thus I was already aware of their professionalism and dedication to helping those in need...Joe Martin a funeral director I have again known for years took care of the entire process, from beginning to the end flawlessly...It's at times like this when you need these folks, the unsung heroes and the folks on the front lines during the pandemic...I hope you don't need the services of the Miller FH or any other's soon, but if you do or if you would like to make pre-arrangements (I strongly suggest you should) contact the Miller funeral services and relax in the knowing that all will be handled with professionalism and care...

We were initially hoping to use this company again with our family, however our experience this…read moretime around was beyond foul and should be known. 1- multiple employees with horrible attitude and were extremely rude towards my family, one of which was actively (and visibly!) dying during their visit to try and plan her end of life 2- employee expressing her own religious beliefs and lectured my family on her own religion because it differed from theirs 3- the same employee rudely expressing their religious beliefs while dismissing my family's, also dressed unprofessionally & had dirty hands / fingernails. My family did not bring this up to other employees but this was still odd 4- when bringing the attitude info to an employee, my family was only met with more attitude 5- my family left a review already, but your reply was disingenuous and disappointing. Don't even want to know which employees were acting so disrespectfully? How much do you REALLY care about the HEINOUS service my family had and how your business operates? Truly a disgusting experience, should not still be in business. If you care about your family, and if you care about how your grieving process looks / feels, DO NOT GO HERE. This experience, and now your reply, is beyond despicable to do to anyone let alone people who are grieving and/or dying. Thanks for making my dying mother's end of life even worse than it already was, full of stank attitude and disrespect from multiple people at your company in her final days. Visibly and actively DYING in front of you, and yet, multiple of you use this as a chance to be disrespectful and to shove your religious agenda onto people who're already dealing with enough with a family member on hospice care. I am confident you all will have the lives you deserve. Don't even bother replying if you're just gonna try and pull the same fallacy you tried on my other family member.

Had a very good experience after having some bad experiences elsewhere…read more I've got a 6 month diagnosis and need to get stuff taken care of for my wife and our 7 kids. I'm particularly looking to see who will be helping my family through the process. They were very straight forward and good at listening. It was clear they wanted to adjust to our needs. Mike was ready to help advise when needed and accommodate wherever we already had ideas. He's the first guy we meet who was a friend rather than a "salesman". We actually had a pleasant experience through a difficult time. Facilities - pristine Pricing - reasonable and straightforward Personality - a keeper (I recommend Mike) Helpful - no pressure, lots of choices My family has a sense of humor about things like this and felt at ease through the whole conversation. This is everything I would hope for the experience to be.

I have since heard from Kelly. She was pleasant to speak with as always. She was very apologetic…read moreabout the check and definitely thought she had sent it. She has since sent a check for $200+. The gesture is much appreciated.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.

We had a truly wonderful experience with this cremation service during an incredibly difficult…read moretime. From the very first phone call, their team, especially Michael, was compassionate, respectful, and attentive to every detail including notifying the state and social services. They guided us through each step with patience and kindness, making a process that felt overwhelming much easier to navigate. For example, the small detail of turning of the video monitor prior to moving my mom's remains was incredibly thoughtful. Everything was handled with professionalism and dignity, and it was clear they genuinely care about the families they serve. Their communication was excellent, and they honored all of our wishes without any pressure. We are deeply grateful for their support and would highly recommend this service to anyone in need of caring, respectful end-of-life arrangements. Their transparent pricing was much appreciate when trying to budget end-of-life services. Michael was truly our MVP!

James R. Gray and his son, handled my father's recent burial at Mt. Hope Cemetery. They arranged…read moreeverything for it, including his Air Force Honor Guard. We are very grateful for how they handled everything for us. I give them my highest recommendation.

They are the best! Can't say enough good things about Bartolomeo and Perotto Funder Home. Went…read morethrough the worst experience of my life & they helped me through it! Both the brothers were wonderful, but Michael was my funeral director. So lucky i called them first! Little did I know such an awesome reputation Bartolomeo and Perotto! The death of my 33-year-old son was a tragedy, but so pleased with Michael; his compassion and understanding ability are unmatched, getting me through all the complicated arrangements with a different funeral home in Los Angeles and shipping ashes back. Always immediately answers all calls and gets back to my email. Highly recommend!

Bartolomeo and Parotto has been my family's funeral home for over 15 years. We have used their…read moreservice a number of times over the years. I have always been impressed with not only the professionalism of this company, but the compassion and the willingness to make the funeral of a loved one very personal and special. They even set up video conferencing during Covid so friends and family could still attend the service. Most recently, Dave has helped us as we made plans for the arrangements for my parents. Job well done. We'll be back! (but I'm hoping it isn't too soon.) Bob Bayer

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.