A great experience. I found the owner and staff to be loving and compassionate. They were creative…read moreand thoughtful in their suggestions in an effort to help me meet my budget limitations. They went above and beyond to ensure my Mom's wishes were met. I highly recommend them to everyone in need.

I needed to buy a stone for my mother and the sales staff was amazing. Buying a monument is so…read morepersonal, and Jill, Carol, and Melissa were so kind. Thank you!

Recently attended calling hours here, have been multiple times in the past. Centrally located off…read moreJefferson, easy in and out, very clean, staff are compassionate, polite, and helpful. Staff made me feel welcomed when I entered and directed me to the appropriate area. Following day the service was streamed online, video was clear, and I could hear everything (which was nice as I sometimes struggle) so appreciated the live feed. Covid precautions were well handled with timed viewing, masking, and reduced volume. Although I don't "look forward" to attending the loss of a friend or loved one, I appreciate the professionalism, and kindness Miller Funeral home delivers, it makes the process less painful.

Worst experience ever. The owner is a complete idiot. My sisters went there with my mothers husband…read moreand decided on everything. When my mother passed away they said they lost all of our notes. What a disaster this has been. Shame on you. I wish I could give them zero stars.

From start to finish everything was amazing. The staff here is great, I primarily worked with Steve…read morebut anyone I came in contact with here were very nice and comforting during a difficult time of losing a loved one. The staff listens to exactly what you want, and does not try to push you to purchase extra services. I definitely recommend this funeral home to anyone you would not regret it.

Leo & Sons gave me the info to get an honor guard at my parent's burial, even though I made all the…read morearrangements for the service myself. (My parents had passed away awhile back and I had the urn with their remains shipped from California, so no need for a funeral director). They even called afterwards to make sure everything went ok--I really appreciated that!

Had a very good experience after having some bad experiences elsewhere…read more I've got a 6 month diagnosis and need to get stuff taken care of for my wife and our 7 kids. I'm particularly looking to see who will be helping my family through the process. They were very straight forward and good at listening. It was clear they wanted to adjust to our needs. Mike was ready to help advise when needed and accommodate wherever we already had ideas. He's the first guy we meet who was a friend rather than a "salesman". We actually had a pleasant experience through a difficult time. Facilities - pristine Pricing - reasonable and straightforward Personality - a keeper (I recommend Mike) Helpful - no pressure, lots of choices My family has a sense of humor about things like this and felt at ease through the whole conversation. This is everything I would hope for the experience to be.

The pickup of my mother's body was just fine but things went downhill after that. I went to speak…read morewith one of the Keenan brothers about how my mother's remains would be dealt with (cremation). It was clear from the very beginning that he couldn't get us out of there fast enough. The building was cold and dark. We were told that they had another group's visitation hours that day and that seeing my mother's remains one last time would be inconvenient. He made it clear he had more important things going on. He was filling out the requisite forms so quickly and messily I thought he would get some information wrong. In fact, they had to call me later that day to make corrections for exactly that reason. When going over an itemization of expenses, I asked what their fee covered and he looked at me as if to say: how dare I ask? He only remembered to be friendly and wish condolences as we were heading out the door. My friend and I walked out more jittery than when we'd walked in, quite an accomplishment considering I had just watched my mother's passing. We were relieved to get out of there. But I was worried. I was told I could pickup my mother's remains in 2-3 days. I called on day two, they said to come on over. They gave me someone else's remains (same last name and, incidentally, wrong gender). Thank God I had my friend with me. She caught the mistake before we were too far away. At this point I felt I had to stick my nose where it didn't belong because I didn't trust them to act honestly. The other Keenan brother rushed her remains over from an off-site facility. It was all highly unprofessional. When I called to speak with Kelly about all the above, she was very kind and easy to deal with and promised a $200 refund for the inconvenience experienced. I have yet to receive the check. This was in March. It is now July. I don't want anyone to experience what I did during such a stressful time. Do not go to Keenan. They were great at one time when they took care of my father and hopefully will be again.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

We recently used White Oak Cremation for our mom's death. We were so pleased with everyone there…read more They respond quickly to calls and emails. Since we used direct cremation, as well as a visitation at their Crawford Funeral Home facility, the entire cost was very affordable. I would recommend them highly!

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.