The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

Not only is the building ancient and very very cramped, the staff is rude and inappropriate at such…read moretimes of sorrow. There is NO room for a proper wake here and the harsh treatment is inexcusable. Parking is inadequate. I would suggest you look elsewhere for services.

My experience with Matt at Rochester Cremation was simple and pleasant at a difficult time. I made…read moreout the form on their website before coming in for an appointment. All of our questions were answered and only a few signatures were needed.

To be honest here, I initially left a pretty scathing review for this company. I had, what I…read moreconsidered, a less than satisfactory experience as far as phone customer service. However, after the review I found out that a call center was responsible for my issues. The owner of the company reached out to me and made sure I was taken care of and apologized for the issue. He truly knows what customer service is about and loves his business and what he does. With any business, small mistakes can happen, but in the end it's all about how much you care. This company cares.

Very professional staff. Clean and comfortable setting. The service is attended was in a large…read moreroom with couches and chairs and a beverage station.

Adam and his team were outstanding, sensitive to our needs, caring and supportive throughout this…read moredifficult time. In an effort to accommodate our families timing needs, they were able to provide services over a holiday weekend that included flowers (when flower shops were generally closed), an on site church service and cemetery preparation on extremely short notice, as well as all that was necessary to provide our family a funeral service that offered dignity and support to all.

Please make sure you have everything is writing because this business said one thing and then did…read morenot do it. However they charged such inflated rates that it had to have been with these extra charges in mind. Think very hard before you use this funeral parlor.

They don't even deserve one star rating. I don't recommend Thomas Burger Funeral Home…read more They are very unprofessional. Jim claims to have been in the funeral business for years. You wouldn't know it by his unprofessional behavior. His so called boss Doug is no better. Doug and Jim have allowed a so called person change my Uncle's obituary. My uncle composed an obit when he paid for his funeral. The person in charge has been put on hold. As far as I'm concerned I don't feel we should continue with the plans for a military graveside service. My uncle doesn't need to be disgraced. I do recommend highly Derna Funeral Home on Culver Road. They are professional and go out of their way to see you a difficult time. I wish my uncle was never taken there years ago to plan and pay for a joke. Patricia Male Hartle

I only write reviews when I believe that the services that I receive are outstanding relative to…read morethe price paid. This is rare unfortunately in today's world. I can honestly say I had an outstanding experience with Falvo Funeral Home in Webster NY for recent (February 2017) services for my dad. Though this was a difficult time for us, I must say that everyone made the experience outstanding. The end to end experience was simply better than best. Everyone was pleasant, attentive, professional, and understanding. Diana Falvo and Rick Falvo were particularly great. Their energy and people skills are exemplary, Moreover, the home was like a French country house in a beautiful setting that was impeccably clean, beautifully furnished, and with plenty of parking. Their pricing was completely transparent and very reasonable - particularly for the service and the setting. I highly recommend anyone in the Rochester area that wants a beautiful service, in a great setting, at a reasonable price.

When it became time to seek out a funeral home for the passing of my wife's mother we looked around…read morewebster and saw there were a couple options. Being unprepared we started asking a few friends about the experiences they had with funeral homes in the area. The one name that came recommended multiple times was falvo's. Well we had been there a few times and if you have seen the building your first thought would probably be similar to mine which was we couldn't afford to go there. So we decided to call the smaller funeral homes in the area first and after the first two phone calls we noticed two things; prices apparently vary pretty significantly and even though this should be a time of compassion both calls were extremely business like with no sorry for your loss and a lot of talk about money and it being required at the time of our meeting. Well that all changed when we finally decided to call the falvo's. Within the first breathe of me explaining the situation I was FINALLY greeted with a very sorry for your loss and at this time I can answer as many questions you may have. It may sound simple but that was the first time I felt comfortable in these conversations. After a few minutes of discussing our options and the price differences we were shocked to find that not only were they extremely caring but their cost for the same services was less than the two other funeral homes. I can not explain how grateful we are for making her look so beautiful that we ended up keeping the casket open even though she had been sick for so long we didn't think it was going to be possible. We will always recommend this funeral home now just like they were to us.