A great experience. I found the owner and staff to be loving and compassionate. They were creative…read moreand thoughtful in their suggestions in an effort to help me meet my budget limitations. They went above and beyond to ensure my Mom's wishes were met. I highly recommend them to everyone in need.

I'm from out of town and reached out to Jill to coordinate my mom's headstone. She seemed very…read moreknowledgeable and committed to our timeframe for the burial. Today I emailed to check in and received a call back from Jill that our headstone will not be delivered on time. It hadn't shipped yet. I purchased at end of April and was assured it was enough time. Today all I got were excuses. "tarrifs have made US suppliers overwhelmed", "the owner is pulling his hair out", "you had a special order so they probably did all the easy stones first", and "the quarry cutters are out for the rest of the week so it would be a miracle if we got it by the 12th". We are extremely disappointed that no one was monitoring shipping dates through the last three months to alert us of any potential issues nor was I ever told mine was a "special size". I was assured the stone would be in place for our mom's burial. Now my family will never see her headstone in person since we live in CA. They have robbed us of proper ceremony for our mom. They had an obligation to be upfront on delivery before they took our money. If they had I could've gone elsewhere. The lack luster attitude is unacceptable. There was no attempt to make things right, we're just supposed to accept it. I sent a review into the company tonight. I'll see if they have any response or care for the celebration they have stolen from us. I can not recommend this company unless they make it right and have our mother's headstone in time for her burial.

Had a very good experience after having some bad experiences elsewhere…read more I've got a 6 month diagnosis and need to get stuff taken care of for my wife and our 7 kids. I'm particularly looking to see who will be helping my family through the process. They were very straight forward and good at listening. It was clear they wanted to adjust to our needs. Mike was ready to help advise when needed and accommodate wherever we already had ideas. He's the first guy we meet who was a friend rather than a "salesman". We actually had a pleasant experience through a difficult time. Facilities - pristine Pricing - reasonable and straightforward Personality - a keeper (I recommend Mike) Helpful - no pressure, lots of choices My family has a sense of humor about things like this and felt at ease through the whole conversation. This is everything I would hope for the experience to be.

I have since heard from Kelly. She was pleasant to speak with as always. She was very apologetic…read moreabout the check and definitely thought she had sent it. She has since sent a check for $200+. The gesture is much appreciated.

Absolutely beautiful grounds throughout this older cemetery. Very well grommed and taken care off…read more Lots of markers to read where you are... easy to navigate. Loved all the American flags on display for veterans on Memorial Day. What a sight to behold. Saw a few dear in the cemetery as well, love to see nature.

Once again grounds are overgrown and not trimmed around headstones. Went on fathers day (…read moreyesterday) and it was a disgrace. Please don't use the excuse of " there's so much acreage to take care of" . Not buying that lame excuse anymore. It's supposed be perpetual care. You have definitely failed again. Not sure I want to be laid to rest there anymore. Definitely disappointed that my family is buried there. Get it together Holy Sepulchre,get it together

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.

Bartolomeo and Parotto has been my family's funeral home for over 15 years. We have used their…read moreservice a number of times over the years. I have always been impressed with not only the professionalism of this company, but the compassion and the willingness to make the funeral of a loved one very personal and special. They even set up video conferencing during Covid so friends and family could still attend the service. Most recently, Dave has helped us as we made plans for the arrangements for my parents. Job well done. We'll be back! (but I'm hoping it isn't too soon.) Bob Bayer

They are the best! Can't say enough good things about Bartolomeo and Perotto Funder Home. Went…read morethrough the worst experience of my life & they helped me through it! Both the brothers were wonderful, but Michael was my funeral director. So lucky i called them first! Little did I know such an awesome reputation Bartolomeo and Perotto! The death of my 33-year-old son was a tragedy, but so pleased with Michael; his compassion and understanding ability are unmatched, getting me through all the complicated arrangements with a different funeral home in Los Angeles and shipping ashes back. Always immediately answers all calls and gets back to my email. Highly recommend!

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

My experience with Matt at Rochester Cremation was simple and pleasant at a difficult time. I made…read moreout the form on their website before coming in for an appointment. All of our questions were answered and only a few signatures were needed.

To be honest here, I initially left a pretty scathing review for this company. I had, what I…read moreconsidered, a less than satisfactory experience as far as phone customer service. However, after the review I found out that a call center was responsible for my issues. The owner of the company reached out to me and made sure I was taken care of and apologized for the issue. He truly knows what customer service is about and loves his business and what he does. With any business, small mistakes can happen, but in the end it's all about how much you care. This company cares.

My daughter died tragically In February. I was never notified when her marker was placed on her…read moregrave, although I was told I would be.

It was a very peaceful environment allowing me to relax and spend time with deceased family and…read morefriends.