I saw firsthand how terrible they are to dementia patients. They blame dementia patients for…read moreeverything that goes wrong, or goes missing and for every injury they sustain. I saw them try to "punish" my loved one for "bad behavior." Uh, they're 89 and has dementia?? This isn't a preschool. The cleanliness of the memory care side was always utterly disgusting. Feces on the floor of the dining room not cleaned up for hours. There was also a nurse who moved from facility to facility (should tell you something) who showed me a picture on her phone of another dementia patient resident who had put on a diaper as a halter top. This head nurse showed me the image, laughed at the poor woman sitting in a wheelchair, wearing a diaper as a shirt, and said "Don't tell anyone I have this, I'm not supposed to take photos of them.. you know, HIPPA/PIPA and all that." Well, I immediately stopped trusting her right then and there! Cindy Digman is fine in the beginning stages, but she WILL turn on you the minute your loved requires an iota of attention... or experiences prolonged hospital stays. Or god forbid "acts up." It's not like we paid you thousands of dollars a month to provide my loved one with special attention as well as medication, food, medical care, etc. Someone there (I can't know if it was staff or another resident) stole prepaid cellphones, a gold necklace & some art from my loved one. Of course, always blaming it on my loved one. Every time I'd arrive to pick them up for a visit (weekly) I'd have to go room to room to try and find their shoes. They told me that was their fault too. I finally gave up and just brought a pair with me every time. The staff physically pushed my loved one, they screamed at them, ignored them, left them outside one night... I really could go on. I'm glad that this place is nice for some people. I have a feeling those people's loved one's aren't on the "bad side" aka the memory care side. I'd be interested to see them take an impromptu tour of it. I recommend just asking one day to see the other side. Where you enter is the "good side," for higher functioning residents. It's brighter, cleaner, cheerier, more active... Look- i understand how difficult caring for several dementia patients must be. I only had one in my home, whom I loved immensely, and over the years it grew increasingly more difficult. But these aren't just some neighbors I left them with; these were professionals whose sole job was to provide CARE. Instead, both my loved one and I were both made to feel like we were a bother, an inconvenience, and were barely tolerated. If a weekly visit from a family member causes you that much consternation, it really makes one wonder WHY? What's going on over there that a sane person's presence is so annoying... are you worried what else we might witness? TL:DR- if your loved one can still care for themselves & are more independent, then this place might be okay for them. It's certainly one of the better price ranges in Naples/Bonita. (Or, at least it was.) But if your loved one has a personality or requires a bit more care/attention, I'd avoid this place unless you want to watch your loved one's spirit die from daily mistreatment. Please know I do not write or share any of this flippantly. And when Kiva changes their name eventually, like they all do to avoid the scrutiny of bad reviews, I'll reiterate my concerns. If I can save one person from dying alone here, my loved one's suffering & my learning the hard way won't be wasted. Hug your people tight.

I have worked in the SWFL senior industry for many years now, and I have seen the good and the bad…read more Kiva is a wonderful, home like setting that provides the residents with exceptional care. The facility is clean and truly feels like an intimate setting. The staff really get to know each resident and family personally so they are able to provide the best care. The administrator is available 24/7 for any questions or concerns

This is a very highly professional organization for physical rehab in addition to the rehab portion…read moreof this facility. The nursing care was outstanding they know how to operate a high and facility. If you have to go to a rehab, we would highly recommend it

My mother, who has been living in an assisted living apartment at Terracina Grand for the past 6…read moreyears moved to The Gardens at Terracina Health and Rehabilitation after she had a stroke. We spent a long time looking for the right place for her and were happy to have found this one. My Mom is 91 years old and has had frequent hospitalizations in the past 10 years and we are so grateful for the care and patience with which she has been treated for this extended period of time. She has several physical therapists and occupational therapists in both the Gardens as well as her apartment at Terracina Grand and they always work with her to build up her strength and get back to a normal way of life. She has been in a wheelchair ever since her stroke but there are always enough CNAs and Nurses who monitor her medication and get her to and from the bathroom, as well as work with her when she has problems swallowing. The food is very good particularly at the Gardens and even though it sometimes must be softened so that she can easily eat it, she is usually able to rehabilitate herself with the help of the wonderful people who attend her there. We couldn't be happier than to have a place such as The Gardens for Mom to recuperate in until she is strong enough to go back to a more independent lifestyle which is available at Terracina Grand.

Awesome assisted living facility. Sit down meals with waiter and waitresses. Choice of wine or…read morebeer in the evening. Newer facility. Very clean.

For anyone who wants to read details of an adult-child experience losing a parent: My mother…read moreendured weeks of poor care at HealthPark Hospital (Ft. Myers) and terrible care at The Terraces (Bonita Springs) before my sister and I made the difficult decision to admit our mother to Avow Hospice in Naples. Thank god someone told us that Avow had just started admitting patients from Lee Country, and thank God a bed was available. Mom was quite suddenly at the end of her life, and we were unprepared to set up proper home care. Mom said she was glad when she arrived at Avow, and the next day she told us she felt the nurses cared about her. Thank you, Avow, for making Mom--and our family--feel safe and supported. They also gave her a drug that truly eased her suffering without causing her to be completely sedated. However, I did clash with one nurse who wanted to increase the dose right away and who implied I wanted to keep my mother alert when she needed to have pain relief. Other nurses and supervisors agreed to a lower dose. I know it's not easy to make these determinations, but don't be afraid to question what's happening and speak to whoever is in charge at the moment. I respect the expertise of health care professionals, yet every nurse will have their own preferences. Prior to Mom's arrival at Avow, she spent weeks at HealthPark hospital and 10 days at The Terraces. Care at The Terraces was just horrible, even when I was right there in the room. This facility is seriously understaffed, and I do feel sorry for the nurses, who are being put in a bad position. (Avoid this place if your loved one is very ill but being discharged and sent to rehab. It might be ok for someone there to rehab from a knee replacement.) Care at HealthPark was more frequent but still poor. My main complaint is lack of compassion, kindness, and professionalism at these places. I know it's easy to find fault, and I know understaffing is a serious problem. and yet health care is a higher calling and sick people deserve attention and care. I say all of this in order to compliment Avow, the only hospice I can report on. Nurses came frequently, they were compassionate to Mom and us. Thank you. Kindness was abundant and staff respected the gravity of the situation. My sister and I were impressed by the priest who made rounds. He was personal, and he wanted to know all about Mom's life. He wasn't put off when we told him that none of us, including Mom, still went to mass, and he didn't pressure us to do anything. I like to think Mom was comforted by the last rites he provided. Why not a 5 star review? A couple reasons: the TV/cable sitution is not great. This might sound unimportant, but my mother was awake and alert two evenings and wanted to watch TV. She said this. But there were many issues with the clicker, settings, and stations. Several staff tried to trouble shoot, but no one could solve the problems. Several stations were on the guide but not subscribed to, including, Turner Classic Movies, a channel that would provide a lot of comfort and familiarity to many patients. Another complaint is about follow through: during the one afternoon Mom was totally aware, she asked for her bed to be wheeled outside on the lanai. The nurse said she had to do something and would be right back but didn't return. So Mom never got to view the beautiful lake. Finally, the night Mom died, my sister and I felt pressured to call a funeral home immediately and to leave quickly. We felt we didn't have enough time with our mother and to gather up our things. It was the middle of the night, so I really don't understand why everything had to happen so quickly. We were in shock, devastated, and shouldn't have even been driving. Despite my criticisms, I believe the Avow facility is excellent and the staff are great. I am glad we brought Mom to the Naples location. I've also received many texts offering to provide support, and I appreciate that, too. I hope some of the shortcomings I've pointed out will be addressed for future patients and their loved ones.

Amazing place not only hospice but offering so many needed community services. 5 starsread more

Solaris is a great place to work (and live). The company motto is played out each day- doing what's…read moreright. I truly do believe that this company has the best interest of their residents at heart. Residents are happy and engaged and they are family to all of us :)

Well, I just got out of a 10-day stay at this nursing home which I attended strictly for the…read morePhysical Therapy rehabilitation. It was much less that I had hoped for and even less for what I'd expected. In no particular order I will give details of the horrors you might expect. Keep in mind that for an older person with terminal issues this might have been much better, but I was probably the youngest in the facility and only needed P.T., not nursing. I had a multiple-occupancy room (read semi-private, two patients) that had a TV each but both TVs were controlled with the same coded remote. When I would turn mine off or on or changed the channel or volume level, his would change, too, and vice-versa. It had a bathroom much smaller that any Motel 6 I'd even been in. It had belt-sander quality toilet paper. And there was no shower... only a bi-weekly schedule to go down to the "spa" always with a nurse or assistant who did their best impression of Nurse Rachet (controlling the shower hose, freezing temps, dumping handfuls of shampoo on my hair, all while seated in one of their rolling PVC shower seats. I am not a xenophobe, but when all of the staff speaks loud Creole in your presence and only barely try to speak English when they address you, I find it disturbing and off-putting. The P.T. "gym" looked more like an adult kindergarten, including match-the-shape games. The silicone rubber bands they used for muscle-strengthening made me think that I was in Joe's Garage and Kindergarten. The staff seemed more interested in whistling to 80's tunes or talking about their next meal plans than focusing on the P.T. The entire facility reminded me of a stalog; it took the door code of the day to exit a door to the outside. This might be effective against dementia patients wandering off, but I was clearly with all of my senses and it would have been nice to sit for awhile outdoors listening to the quite sounds of traffic... It took the kitchen/nutrition staff 9 days to finally get my food orders correct. I make the majority of my meals fresh and raw. So instead of blindly opting in for the lemmings' fare of heated canned food, I spent entirely too much time getting them to make me salads and sandwiches. And why are we still wearing traditional hospital gowns? It made more sense back when most of our medicines were hypodermics in the buttocks, but they have got to go. They provide no protection, they never fit, and the ties get knotted up. My assigned doctor was on vacation when I was admitted and never returned during my 10-day visit. Their inter-departmental communications were horrible, with me often repeating the same set of information to many staff members who should have shared it. I hope this will guide you towards selecting a better nursing home/rehab experience than I had.

The Hughes Family is ever grateful for the love that you shared with our Father and the entire…read morefamily as daddy began his journey home to heaven. The dignity you gave to our father will always be remembered by the entire family!! I highly recommend this home, you too will be wvwr grateful.

A+++++++++++ Top…read moreNotch experience Staff is very competent and attentive. Dealing with a relative who is on the gradual decline is awful for anyone who has to go through this. But if you do have to go through it ... JoAnne's House is a five star experience from the building, rooms, service, staff, competency and more. Highly recommend

When I first realized I needed help, I truly believed I was beyond saving--trapped in what felt…read morelike the endless pit of hell known as addiction. But that was before I came across Dr. Stephen Poulos at AllPure Behavioral Health in February 2024. Now, almost a year into my recovery journey, I can confidently say that meeting Dr. Poulos changed my life. Dr. Poulos isn't just a doctor; he's a beacon of hope. From the very beginning, he didn't just treat my addiction--he treated me. Every single visit, he took the time to ask how I was truly feeling, how my cravings were, and adjusted my treatment plan based on what my body and mind needed. That level of care and attentiveness is so rare, and it has made all the difference in my recovery. When I started, I was on 16mg of Suboxone. With Dr. Poulos's careful guidance, we've gradually tapered down to 1mg a day with a slow and steady plan to continue. He never rushed me or pushed me beyond what I was ready for. Instead, he gave me the tools and the belief that I could reclaim my life. Thanks to Dr. Poulos, I've broken free from the chains of addiction. I feel genuinely happy, hopeful, and inspired--something I never thought was possible. I'll forever be grateful for his guidance, compassion, and unwavering belief in my ability to recover. If you feel like there's no way out, I urge you to seek help and take that first step. Dr. Poulos helped me when I thought no one could, and I hope my journey can inspire others the way he has inspired me. Thank you, Dr. Stephen Poulos--you've given me a second chance at life.

Hello, I have been a patient of AllPure behavioral health for a little over a year now. I have seen…read moredifferent health professionals in different states, throughout the years and Dr. Polous is by far my favorite doctor. He goes out of his way to take care of his patients. I'm sure the rest of the providers all have the same value system as Dr. Polous. God definitely intended for him to be a psychiatrist. He has helped me in ways. I cannot even begin to describe!!! it would never fit! If you have a family member struggling, I would say definitely book with AllPure, I'm in Miami and went through numerous people, who weren't nearly as nice, or as good as him clinically. High recommendation. God bless all of you , thanks Dr. Polous for everything!!!!

Do not go to this office. The office staff has no idea what they are doing. Trying to get them to…read moreget the codes right for insurance purposes is impossible. Not only do they not know how to do that, they have no idea who is supposed to do that, or how to get the proper person to handle it. My insurance company as well as myself were completely dumb founded by the ineptness of this office. The office manager is not only rude but he has no idea what he is doing either, his last name is the same as the doctor so figure that one. Whatever you do, don't let this place handle something as important as your health

I am 75 years old so needless to say I have had many visits to a Dictors office. My first call to…read morethis office was received by the most friendly caring receptionist named Jason. A complete stranger to the office, I never thought I would be so welcomed. After he made an early appointment, I told him my husband felt the same Ok we take care of him, was his response. The next morning, Gemma, the PA handled our visit in the most professional manner. Gemma covered more than any urgent care center. As a six months to Estero, I have now found my primary care provider. My records are in file and Wendy welcomes us with a smile as she takes our vitals. I definitely give 5 stars to the entire staff.