We have bought several things here (and at their former San Mateo location) over the past five years. We LOVE the one-in-a-million stainless steel and wood breakfast table that we bought there! And contrary to what many other reviewers have said, we have not had a bad experience with their customer service. We drop into their store periodically to see what they have and will continue to do so. read more

There is no need for this staff to be so rude. When I put a hold on an item, and then called back to come in for the item, they informed me that it was priced incorrectly and it was $300.00 more than the orginal price. This is gouging customers, and it is wrong. They should honor the price that it was when I put a hold it. I will never shop here again. read more

We came here this past Sunday just wanting to brouse & were in love with some padio sets & other indoor furniture; I fell in love with a massage chair. While we did not buy anything, if we ever need anything that has been gently used, we will come here. The prices are right, store clean, & service friendly. Keep up the good work guys/. read more

We have been shoppping at HCC for years and always find beautiful pieces at great prices. The staff are great and really go "the extra mile" to ensure each customer has a great experience. We have purchased home accessories, furniture and most recently fine jewelry. A++++ read more

Awesome home goods store - staff is great. Jill was energetic and enthusiastic. A pleasure to work with and very helpful.

Gave me an reasonable appraisal for my furniture and as it sold they were prompt in sending me a check. I have shopped there for serve real years and recently sold furniture due to downsizing. Thier charge for pickup is a bit high but it is subcontracted out. I could not have sold my furniture on my own and it is a great place to shop as well as sell. read more

A very good experience with Home Consignment Center! Would highly recommend!

Full disclosure - I never actually ended up doing business with HCC. I went there and got written information on consignment policies. I took pictures and emailed them, which they advised. They also said they could come out and look at items. I indicated plenty of willingness (dates, times), but they did not do that. The items I wished to consign were fine cherry and walnut furnishings. Older, yes, and classic, but in good condition. Instead, someone called me and left a message that they really weren't interested in anything except maybe one piece, a buffet, and they had some questions about that. When I returned the person's call, she was not there and would not return to the store for 5 days. The person who did answer was willing to try to help me, but could find no trace of my email or photos, nor any notes, and did not know what I was talking about. I gave up on them and will donate my items to Habitat for Humanity Re-Store which sells things and puts the money toward their good work to house people. Forget HCC. Too much hassle. read more

This is my first Yelp review, and I have to say that my positive experience at Home Consignment in San Carlos prompted me to write it. I went to their store after reading the positive reviews (and the terrible reviews that most other used furniture places get). There was a huge variety there, and I managed to find the leather couch I wanted in great condition for $600 (it retails for $1900). While I was at it, I also picked up a dining room table and 6 chairs for $500. The customer service was great (Reva helped me). The selection is in constant flux, as you would expect. If something has been in the store for a while, they will be open to bargaining on it. It's nice to get something of much higher quality than Ikea, and at the same time do a little re-use of things. Good for your budget and good for the planet! read more

First of all let me state I have been a customer and consigner for a while at the Home Consignment Center in San Carlos in fact I still have 3 pieces waiting to be sold at the store. Although I still deal with them one of my more recent trips amazed me first I walk in to be greeted by a woman pushing furniture around sweating and starting to have a strong sweaty scent walk right up to me totally knocking me back by how unprofessional she smelled and looked turns out she was the manager Kimberly I believe her name is. Then after avoiding her I go to the counter and wait foe almost five minutes for one of the three employees behind the counter to aknowledge me. When I finally get help to bring my stuff out of my car a couple guys come out they seemed to be the nicest ones I encountered in the store that day then while chatting with one of them for 10minutes while waiting for one of the sales staff to come look at my furniture, he proceeds to tell me about how the manager I encountered when I walked in picked him and his partner up from Home Depot right around the corner from the store to pay them cash as a day laborer he also tells me how they do this at that store on a regular basis. He tells me how he recently got here from Guatamala and the five days it took for him to get here (and no it was not in a legal way). So what I took from all this is there are plenty americans that cannot find jobs to feed their families but this place is hiring people that are not from here for cheap labor I do believe this is an illegal practice being done by the manager of this establishment you cannot promote this kind of practice especially when you are supposed to be an established business. I have nothing against the guys I am half El Salvadorian half Brazilian but I am an american who is tired of seeing people here struggle because of companies that dont care about doing things leagally or morally they are just trying to rob our people these guys they hire for a day and the government because Im pretty sure they dont report this to them. Well as a concerned citizen I just thought I would share this with everyone after my pieces are out of the store I will not do business there anymore. read more

My husband purchased my 2 .25 carat engagement ring there 5 years ago from Fred who was the jewelry manager at that time and he was absolutely terrific and helpful. He always cleaned it and polished it when I came into the store as a courtesy. Since then he has retired and someone name Angelina works there as the manager. I went in this weekend because my diamond came loose in the setting. I brought it back there for Fred to fix it for me and I found out he retired. Angelina was less than helpful and said that they don't do that and it was just as easy for me to find someone to do it and would not give a referral. She said if it had been 6 mos from the purchase that she would have done it but basically it wasn't her problem. Well, this ring was 15k and my husband also bought diamond earings previously there as well. You can be assured that we will never shop there again and that she is an example on how NOT to treat returning customers!!!!!!!!!!!!!!!! What a disappointment. read more

What happened to this place?????? Too bad. I'm speaking from the perspective of the seller - not a buyer for this review. I use to bring items here and the management was reasonable and worked with me on pricing. This time, I worked with a lady who was nice enough until a woman who I guess is the manager and had ATTITUDE comes out and starts cutting prices further and stating that a Restoration Hardware piece can't be priced at over $300 bc she use to manage there and knows it was never that much. Restoration Hardware, really that is not true?!!!! Then my 6 chairs get cut down for being "shabby chic" and marked to a low price. I agree to their price so I don't have to load up my car again. Then I find out they sold my chairs within a week and a half at the most and marked them down further without asking me about it. I call in to find this out and am told "the contract states HC can mark down up to a certain % at their discretion". Beware of this when agreeing to sell there. They need nicer management who acts like they care instead of having attitude to mark your items to nothing (and I wasn't being unreasonable when asking about pricing). This place has gone down hill. read more

So I have been very happy with my Home Consignment experiences (as a seller and buyer) , at San Jose, Mt. View and San Carlos. Recently I made two separate purchases in San Carlos, and when it came time to deliver (reasonably priced at $70/hour), one item which was NOT included on the purchase of the other five, did not get delivered. I called HCC in San Carlos, and was told that they don't keep track of individual sales that may be for the same delivery, and that it was up to me to make sure that they were shipped together. In a conversation with Kimberly about how I felt that it wasn't my problem that both sales/deliveries weren't bundled, she did agree to cover the costs ($70 hour, probably only 20 minutes to my place on Menlo Park from San Carlos) of the second delivery. I LOVE this store, and was pleased that she was willing to admit that "the customer comes first." But make SURE that you understand the delivery options. It is a separate company from HCC. But THANKS to Kimberly, and hopefully, lessons learned on both side. I will definitely continue to shop at the Home Consignment Centers. read more