Retex replaced our roof and matched a previous quote received from another company! They did a…read moregreat job of following up and communication. Would recommend to a neighbor.

Very satisfied with the roof repair work completed on schedule by Retex on 8/20/2026. Matt worked…read morefor about three hours on our roof in direct sunlight/103 "feels like" degrees. From the initial estimate though completion the project was managed by Retex in a highly professional manner. On 8/21 we received numerous photos from Retex documenting the work completed the previous day. Thanks for a job well done...HIGHLY RECOMMENDED!!

They took care of my project quickly and identified an issue with the roof. Great guys to work with…read moreand I definitely recommend them.

They installed a downspout extension on our property. Quality work and a great value. Recommend…read morehighly

Quality work that was quickly completed in Richmond, VA. We love our new roof, it looks great. Mike…read morewas great from start to finish. He didn't stay in our home for hours pitching us, the quote was hassle-free. Thanks Professional Home Services!!!

I was interested in siding for my home and selected PHS because of their good reviews.Met and…read moretalked to Mike @house...I was initially impressed by Mike,s attention to details on my home that could be improved.He talked about the lower part of siding(bottom edging)as we walked around house,and that it was at different levels.This he said his crew could streamline and make look better by making it one level -- wow I thought.Then we approached the front porch and he suggested an improvement there as well.The improvement was to the railing...on the original build the hand rail was attached the the siding - he would remove the attachment from siding and install a post to attach hand rail to so it would no longer be attached to the future brand new siding--Wow great idea I thought.This and a few other ideas that were brought up by Mike I agreed to purchase siding from PHS.After purchase things quickly took nose dive for worse.I will list : Came home from work to find my new architectural shingle roof being used as work surface for the irresponsible crew i.e. broken tabs on ground,torn tabs,bent tabs.Crew was not aware that you could use a stand off attachment on ladder to prevent damage to roof.Another visit my wall board underlayment was turned into swiss cheese from the crew removing siding and hammering the old 2 -1/2 nails bending over (missing nail every other strike) into my once undamaged wall board.The sales talk about about streamlining the lower edging of siding was forgotten(just sales talk),and on rear of home made worse than original build where I have a bump out addition for utility rm.The hand rail that he said would not be anchored to new siding!!...go figure the crew drove screws into the new siding and attached porch railing and pickets to siding and also split the 4x4 porch support post that holds the weight of porch structure.The crew cut out for a gable vent on end of bump out section of home(thats not even living space) for gable vent install when there was no gable vent to be installed there! Then rigged (bubble gummed)the gable vent in wall : there was no twin studs installed to provide anchoring point for vent.The electrical outlet boxes and security lamps on exterior of home they removed and through away all the original machine screws so used non zinc coated interior drywall screws and stripped out the machine screw threaded exterior outlet boxes.Even the front door bell switch was reinstalled with drywall screws!! Not the brass exterior screws.In closing in PHS attempt to make things right : only 1 wall board was repaired on my swiss cheese house. The roof which Mike said he would replace shingles that were broke - wait for it... - bubble gum : a worker cut pieces of some old shingles (from previous roof job)to size and shape of breaks and glued in place with latex white caulk. D Edwards

I first met with the project manager December 9, 2025. We had purchased a home and wanted a…read moresunroom addition and interior work done. my goal was to have the work done by June/July. When we realized we would not move in for a couple of months I asked the project manager to see if he could separate the quotes and do interior renovations before moving in. This was a "NO" so that 20k of work went to another contractor. Note this was the beginning of January so I assume not a super busy time. By mid March I still did not have a quote/idea on how much addition would cost...not even a ballpark. I was the one that kept calling/checking in to get status update. Needless to say I decided to end discussion. The new company starts work next week. Poor customer service/communication cost this company in excess of $150k of work. Another company is starting work next week. The only reason that I'm posting this is that I'm looking for additional work to be done and realize how much I depend on/look at reviews.

I will start my review by saying that we feel like we got a great final product in our master suite…read morehome addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison.

That's a 5++ rating…read more Easy to procure an appointment, appointment arrived on time, in fact a few minutes earlier. Great first impression!! Consumer more than friendly pricing. Great care and completion of our roof's storm damages. looked like nothing had ever been done, blended right in. Very friendly young man who completed this. Perhaps you have tried the rest, please next time phone for the "best"! Jerry W.

I called to have my skylights replaced and my roof inspected. They came out and provided me…read moreoptions from repairs to full roof replacement based on my issues. Nathan clearly broke out the numbers and provided an honest and fair assessment of what each option would offer. The work was completed in two days by a very seasoned and professional crew and its never looked better. We will absolutely call them again when we go to replace our front windows next (yes, they do windows too)

Saw one of your trucks w a very nasty bumper sticker on it. I do not care what your political views…read moreare but the should not be advertised on a company van. Too bad i was looking for a company to redo my siding but it will not be this one.

Bob (owner of Castleworks Construction) was brought in as a sub-contractor so we knew nothing about…read morehim. They replaced windows and siding on our house(vinyl windows and hardie plank siding). The work was sloppy. They showed little respect for the homeowners property. Many windows are difficult to open. Some are not plumb. Some are not square. Several pieces of siding are wavy, some are gaping along the bottom edge and some were chipped along the bottom edge but installed anyway. They removed and reinstalled 3 outside lights. 2 of the 3 didn't work after they reinstalled. A few months later one started falling off the wall because they missed the stud when screwing it in. They lost strike plate screws from a new lockset and just used whatever they had. In this case, 1 1/4 exterior grey exterior screws when the locksets were dark oil rub. One exterior receptacle was reinstalled with only one screw. Once piece of siding was cut too long but they jammed it in anyway, splaying the channel. They left a gaping hole just below the soffit of a valley easily big enough for squirrels to get into the attic. And the list goes on. To date (bc we keep finding new issues) the list of things that were not so good ( to put it mildly) is about 40 entries long. Bottom line, I would not recommend Castleworks Construction nor would I recommend any contractor that uses them as a sub.

They are top of line service. They came with 2 groups of installers to clean and recaulk my…read morewindows. It took them all of 2 hours. They cleaned up and left no mess. Extremely professional and courteous.

Excellent products and professional services from start to finish by Window Depot's Sr Project…read moreConsultant Phil and Installation Leads: Johnny, John Brown, Jared and their teams!!! Highly recommend Window Depot, Richmond, VA who replaced our front doors (solid/storm), side panels and windows. Our first encounter was with Phil who did not pressure us however, his story of Window Depot being owned and operated by Frank & Laura Amory let us know that they are not the typical window replacement company. All employees are invested in the company from sales to installation and their motto, "We Create Happy Customers" are exactly what they have done for us. Phil's professionalism, trustworthiness and knowledge of services and products helped with our decision to purchase the Previa products (well-made and priced). One of our greatest concerns was having to work with subcontractors for the installation however, Phil assured us that all work would be done by employees of Window Depot. We are extremely pleased with the proficiency, expertise, and workmanship of the Installation Teams. They showed up on time and each person was very polite, respectful of our property, laid drop cloths, worked together as a well-oiled machine and cleaned up after each day's work. THANK YOU FOR DOING AN EXCEPTIONAL JOB!!!

Wow, they did a great job and came in under the estimate. John was very prompt and kept me informed…read morefrom step one until finished. I would recommend them in a heart beat!!

This review is for brick/masonry work, not roofing. I do not recommend John at all for this. He…read morequoted a price for repointing the brick on my chimney to fix a leak. He was quite responsive and communicative so I thought he would do quality work. Instead, he patched some of the failing mortar with a Quickrete caulk. He did not repoint any of the brick and promised his solution would work. The leak was not repaired. I let him know and gave him several chances to complete the repair. Eventually he just stopped responding and kept 100% of the payment. Do not engage him for any brick/mortar repair. He does not know how to do this, even though he claims that he does. He may be fine with roofing, but the way he ghosted me in the end without a resolution, I would not recommend doing any business with him.