This is a difficult review to write. Some aspects of care for OL were phenomenal and we were very…read morehappy, other considerations not so much. I'm going to base my star rating on CARE GIVEN and not the other aspects although they will be mentioned. I've never had to explore nursing home options before, and unfortunately like many, when it was needed it was at the time of need so we were ill prepared. I selected this nursing home based on a visit I had years ago and thought the residents were happy and well cared for. I enlisted the help of an elderly solutions "broker" I found online thru google, who was the foot in the door, although I don't know if that was necessary. Like many, I heard horror stories about nursing homes, and have been in several that were subpar visiting relatives over the years. It's believed that many will force you to sign over your house and assets. Surprisingly at OL that is not the case. In fact, they don't ask anything financial. They operate on a base rate and a $310/per month upcharge for every level of care needed. A level of care is based on every 30 minutes a day they tend to you, this is evaluated every month for accuracy so you could be paying a higher level one month and lower the next. Please note that the prices I'm providing here are based on a single room, single occupancy, non-dementia care. Memory care has a different set of pricing, and other style rooms, suites, efficiencies are available. The base rate was $4300/month + each tier of care. The nonrefundable entry fee is equal to one month. They operate on a month-to-month basis. Again, they ask no financial information. My dad lived out the last two months of his life at their Landisville facility and overall, we were very pleased with his care. The pros, aside from the pricing structure is the place is gorgeous, well kept, and the residents and staff seem happy. Residents are dressed and involved. There's a variety of activities every day, as well as outings. Transportation, move in assistance, medication management, all meals and activities, housekeeping, furnished room (if you choose), cable tv, basic supplies such as toilet paper, linens and laundry service are all included at the base level. Kara, who was our initial contact, was very friendly, and it felt like she had our dad's best interest at heart. She really knows how to "sell" their lifestyle, although some of her information was inaccurate. She promises the sun and the moon, however, either by miscommunication or staffing issues, not everything she promised was delivered. Some key furniture pieces that were promised upon check in were missing, but rectified. We were told 181 channels, however my dad complained that some required an additional payment, and channel offerings seemed to change every day. One day a channel would be free, the next it wasn't. We were told a landline phone with his own extension was included, which was a highlight for us given his difficulty in using a cell phone, only to discover we would need to have someone install the line, pay a monthly fee, and purchase a phone. A thorough nursing assessment was also promised when he arrived, but not done till later in the day when I mentioned it. Small things like that were all addressed both worth mentioning. Some things we can't overlook; dad was proud of his military service, and they have a veteran's wall complete with a picture/nameplate. I provided his picture a few days before he moved there, however by the time he passed - two months later it still wasn't hung. I had contacted the activity director on this several times prior. It was heartbreaking to see my dad look for it every day as he passed the wall on the way to meals, knowing he should be up there and wasn't. There was also an issue with obtaining a wheelchair thru insurance, which was a result of something as trivial as the provider needing an insurance number, which they had and never provided them, which once we got involved was addressed. As my brother put it there was a little more "hand holding" on some matters than we expected, however at the time of his passing I thought we worked out a lot of the kinks. What also was disappointing was that we & dad had grown to like the staff a lot, and since we were very hands on as a family communicated with them on the daily. However, when he passed no one reached out, sent a card, or acknowledged his death. The day he passed at the hospital I cleaned out his room, and a few staff came forward to offer their condolences but not key players, which was sad. The care he was given however was very good. They were attentive to his needs and treated him well. His room was spacious, newly renovated, and comfortable. PT & OT therapists work out of that building so getting his therapy needs met was easy. Communication was daily between us and key employees. He was clean, dressed, and tended to daily. Coming here probably gave us more time with him. He is dearly misssed.

My Great-Uncle has been living at Oak Leaf Manor (Landisville) for about a year…read more I have visited him at least twice a week since he has been there, so I am very familiar with Oak Leaf. The grounds are beautifully landscaped and well maintained. There is plenty of outside seating including two gazebo's. There is also an outside picnic area and nice walkways for the residents. The interior is wonderfully decorated for whatever season it happens to be. There is also a water fountain inside that is quite nice so sit around and relax. The dining room is nicely laid out and the food is good. The residents rooms are spacious and clean. The staff at Oak Leaf Manor is very friendly and caring. If any problems arise, the staff do their best to accommodate you as quickly as possible. There are a lot of activities for the residents, including BINGO, a theater room, scenic bus rides, crafts, and veterans activities. Overall Oak Leaf Manor has a very comfortable friendly atmosphere. If you are looking for a home for a loved one who can no longer live alone, I highly recommend Oak Leaf Manor.

I am not normally a complainer. This is not a complaint but…read morea learn from my experience... On 4/30/22, I discharged from Schuylkill Center and came home to live with my wonderful son, in Middletown, PA. My insurance had arranged for me to have a Home Health Aid, 6 hours per day, 7 days per week. The agency they arranged to provide this service: Comfort Keepers of Lancaster, PA.. Instead of sending me the same dedicated Aid each day, they sent different Aids, Sunday through Thursday. Only one Aid was very helpful. The rest were unprofessional, in one way or another. Then, on Thursday, the owner of this Comfort Keepers franchise called me to tell me the misinformation the Aids we're giving her. Then, after 8:00pm Thursday evening, the owner called me to say that she did not have an Aid to schedule for me for Friday, Saturday, Sunday, and possibly Monday! She left me in the lurch!!! This is EXTREMELY UNPROFESSIONAL! This is UNACCEPTABLE! My insurance provided me with service hours for an Aid because I NEED that service. So, I called my insurance. My Service Coordinator is upset. The program department is working on finding a different home health agency. It could take a few weeks... All that time, I will not have the help I need. My advice to anyone who needs assistance or who is looking for assistance for a loved one, whether via insurance paid or private paid, learn from my experience. DO NOT HIRE Comfort Keepers, the Lancaster PA office!

From the owner: In South Central Pennsylvania, Comfort Keepers can provide your senior loved one with quality,…read morecompassionate, and affordable home care services aimed at maintaining senior independence and elevating quality of life at home. We proudly serve Lancaster, Harrisburg, Lititz and the surrounding areas. When it comes to professional caregiving, we do not believe in a one-size-fits-all approach. We know that each older adult we serve is a unique individual with their own set of needs, wishes, and personal traits. That is why our practice is to create a care plan for each new client and account for all situations, concerns, requirements, and scheduling of both the family caregiver and their senior loved one. Depending on your particular needs, Comfort Keepers of Lancaster and Harrisburg, PA can provide short-term, long-term, or even around-the-clock care. We will work closely with your family to match your parent or relative with a compatible, caring professional from our team with whom they can instantly bond. If your aging loved one is afflicted with a debilitating condition, Comfort Keepers offer specialized services such as dementia care, post-hospital care when transitioning from hospital to home, end-of-life care, and others. Besides uniquely tailored care plans, we can provide a number of technology solutions to complement care services and boost overall safety in your loved one's home at times when neither you nor your referred care expert are around.

Some of the best care a grandson could ask for his granny. Couldn't of asked for a better service.read more

From the owner: Senior and Elderly Home Care Alzheimer's Care, Dementia Care…read moreHands On Personal Home Care Sick or Injured Recovery Assistance Special Needs Home Care

working here feels like that scene from the 2004 SpongeBob SquarePants movie at 1 hour 11 minutes…read moreand 30 seconds into the film worst experience of my life they even asked me who was working there for not a very high wage for donations this place must be laundering money because they're is no way they are staying afloat especially with the disgusting food that they provide for the residents there I have never in my life felt so bad for people than the people who suffer at landis if you are think in about working here I wouldn't for the life of me the coworkers aren't bad and the supervisors are not terrible it baths for everyone but this place was so mind numbing and hellish

Beautiful country living, nestled between two farms near Lancaster airport. they are doing some…read moregreat renovations that will improve the living for their residents. What used to be a pretty old looking facility is quickly becoming a modern place to live while still retaining the small feel.

All office staff and tecs were great. They and Doctor Griska gave me all the time for answering my…read morequestions. Dr Griska cared about me and my thumb problem. Treated me in a timely manor. No one rushed me and gave me time to decide which method of treatment I would get. Would recommend The Doctor for hand problems. Thank you very much for treating me in a timely manor. Mark Morgan Lancaster Pa

Extremely disappointed with Orthopedic Associates of Lancaster urgent care. I was in immense pain…read moreafter hours and attempted to use their orthopedic urgent care because my regular orthopedic provider does not offer walk-ins. I was denied service because I was already under the care of my own orthopedic provider(who again, does not have a walk in urgent care). If this is their policy, it should be clearly stated on the urgent care website. Patients should know beforehand that they will not be seen if they are already established with an orthopedic provider at another practice. I was trying to avoid an unnecessary ER visit because I genuinely did not feel my situation warranted one, but I was left with no other option. Very frustrating and disappointing, especially when I was actively seeking appropriate care.

My wife and I moved to Woodcrest Villa one year ago. We have a beautiful two bedroom, 5th floor,…read moreapartment. We love it here, as does our dog Mona. There are plenty of activities, clubs, exercise classes, committee's, and entertainment to keep us busy. There is free transportation to the nearby Park City Mall, super markets, Leisure Lanes Bowling, Walmart, and Central Market to name a few. The food in the Garden Cafe for breakfast & lunch and dinner in either of the formal dining rooms has been excellent !!! The variety and quality of food is second to none. We eagerly await the opening of the new Viva Centre, which will house a new swimming pool, 300 seat theater, exercise area, and more. It will be the center of activity for all of Woodcrest Villa.

From the owner: Continuing care retirement community, retirement living, personal care, skilled nursingread more

I called UDS to see if they could help make my home easier for me to navigate since my muscle…read morewasting disease was getting worse. They sent me an Occupational therapist and a nurse to evaluate my situation. I found both Shauna and Marie to be helpful, informative and very knowledgeable. They and UDS installed railings to help me get into the house and a grab bar in the shower. They also gave me a boost seat which was needed. I'll be able to stay in my house and be safer. Thank you so much UDS !!!

WHEN my daughter was first assigned to UDS they genuinely seemed to care. NOW not so much, seems…read moreto me at this point they collect a paycheck and screw assisting anyone. 1. they did in the beginning help setup new hires, by contacting them and getting the process started and finished. NOT ANYMORE 2. they used to actively keep me posted about services and or access to services for my adult daughter, NOW you can spend 20-30 minutes going through their AUTOMATED PHONE SYSTEM and maybe get a live person. 3. Since COVID they have in my opinion been beyond USELESS. 4. I WOULD NOT RECOMMEND TO ANYONE, I will be contacting my local State Representative and COMPLAINING. 5. UNFORTUNATELY before I signed my daughter up for this service I didn't realize how MONEY HUNGRY they are. - My reasoning is quite simple 3 years later I find out that if I had gone with a NON-PROFIT organization that people I hire for my daughters care would be getting $21+ an hour. UDS lmao, these money grubers pay less than $13 an hour. (yes I could change the program I put my child in, BUT THEN she would be put on a waiting list, for who knows how long and lose all current services until she is accepted. ACCORDING TO UDS REPRESENTATIVE) -If you end up hospitalized and can't care for your child/parent YOU WILL HAVE TO JUMP THROUGH HOOPS to get them to pay for emergency/extended hours to any DIRECT CARE WORKER over 8 hours a day even though they will be caring for your child/parent 24/7 UNTIL YOU RETURN HOME, IF YOU RETURN HOME.