My 83 year old father was forced to update his long standing bathroom due to a drainage leak that…read moreseeped through to the first floor ceiling. I reached out to Jake at Worthington Renovations and set up a time to meet and discuss our options. He was prompt, discuss options with my father and explained the pros and cons of each potential fix. He hired Jake and he did a beautiful job. it was wonderful for the family because Jake made the reno easy. We selected the shower wall color, paint color and flooring; Jake did the rest. Excellent at communicating with my father and patiently answering all his questions. We are very happy with all the materials he selected and pulled the theme to the room together!

Great crew they installed new gutters that look fantastic, I would highly recommend their company…read morethey do great work and they are a great crew!!

My experience hasn't been the best…read more The first issue is a roof leak that started 2 months ago. Amherst didn't offer a temp solution and it took them two months to replace. Part of the delay was definitely weather (thankfully the leak was minor), but there was poor communication through that process requiring multiple follow ups on my end so I could have an understanding of progress. The initial estimated time had been 3 weeks (seemed optimistic to me). Two months is obviously a bit of a difference and more than I was expecting, even with weather. Holidays probably came into play, but no communication. Promised communications didn't happen, consistently. I have sympathy due to the weather but the lack of a communication/follow up on promises is a negative mark. Estimate: onsite estimate service was friendly, helpful, and solution oriented. This won me over vs other companies that were "do the minimum" and some just knocked and then left without talking with one that even failed to send an estimate. Pricing was similar to the competitors that responded and sent me a quote. Amherst was only a couple hundred higher. I was willing to pay slightly more based on the positive estimate experience and reviews, but I question the wisdom of that now. Onsite: One of the workers peed on the snow in my back yard. I don't know why they didn't ask for the bathroom, but dude... gross. Don't worry, I didn't photograph. I know people gotta go, been there, but I have a bathroom. Also, my garage door was slightly opened about 6"(currently it's busted because a cable jumped the spool and so it requires work to open and gets stuck unless you work it). It's been closed for days waiting for a warmer/dryer period for me to spend a couple of hours attempting to fix. This makes me suspect the worker who peed in my yard also attempted to access my garage, but my camera didn't capture it so I'm uncertain. Not sure why else it'd be open on the day they did work. It was closed before. Thankfully opening all the way would have made a huge screeching racket, so while I haven't checked I suspect nothing was stolen. They needed a spot for a large dumpster placed in my driveway and cars to be removed. Just heads up that they'll want a dumpster as close to the roof as possible. Colors were slightly different from initial conversations (trim was supposed to be black (based on remembered verbal conversation) but were white. Roof tiles were green and the fact they were a very different green wasn't brought up until installation day. I appreciated it being pointed out but I was a little annoyed it wasn't mentioned on the front end. Cleanup: I didn't understand why reviewers posted about the "good cleanup" jobs of contractors. Oh boy do I understand now. We found 16 nails in our drive way in just five minutes of looking in a 10'x10' space. (Checking this morning: Our deck has nails and in our neighbors driveway I found 4 nails.) Thankfully we still had daylight to check our driveway before parking our cars as I'm pretty sure we'd have lost at least one tire. I'm extremely unhappy about this as magnets exist and can be used to sweep for nails or metal detectors can be used. Those methods would both be cheaper than me replacing my tires and I'd absolutely be looking for reimbursement. Also nails on my wife's office front steps that she didn't notice last night but were twisted and could have caused harm. Her reaction is significantly less calm than my post might indicate as she STRONGLY vented her feelings about it. Thanks Amherst. I had been two stars, but that dropped it to one. Photos: I was promised photos of work done, but they haven't been sent as of this review. The job itself? Ask me in ten to 30 years I guess. I mean, a roof lasting is sort of the bare minimum of expectations. What sucks is that this had seemed the BEST of the contractors I received quotes from and based on Reddit reviews. I've only had a couple positive experiences with Buffalo contractors and I'm not sure if this is a sign of the times or specific to Buffalo. Before COVID when I lived in other states/cities my experiences were significantly better with contractors. Now it feels like there's a bare minimum level of care to do a job well. Paying a little more doesn't seem to have gotten me a little more. Will I use again? Right now that feels unlikely but the other vendors seemed like they would be equally bad so I'd probably check Reddit/yelp for the most recent reviews as things change. At least, in theory, I have a lifetime warranty.

Incredibly professional and very helpful! I didn't go through w their services because I was…read morerepairing a gutter that fell. Definitely will keep them in mind for the future. Incredibly kind and straightforward

These folks were top notch from start to finish! From the…read moreinitial estimate until final clean up they were a pleasure to deal with. I have recommended them to several friends and all of them were very pleased with them! They are a busy company so I did have to wait about six weeks for my installation but they were worth the wait!

Aerial Roofing did our roof in December 2021. They took about 8 hours to do our 3050 sq ft roof…read more Everything was done in one day with a double sized crew in view of weather and time constraints (we were to travel). Not only did they do a fantastic job, they found an excellent company who removed and re-installed our 22 solar panels before the work was done and after the roof work. The work was done at a price point of about $16,700, which was less than half of what W C Rott quoted. Steve Eglin was absolutely incredible. Our roof looks terrific and is expected to hold up for decades. I recommend these guys highly. There is no reason to find any other company to do your roofing work if Aerial is available to do it for you.

The Good: - The…read morepre-sale process was smooth. Jake had an excellent presentation - They were the lowest bidder - The roof looks good and I have not had any issues with it. - Their "A" team came out to correct some issues (the flashing looked like it had been installed by a 4th grader) The Bad: - I was told that a PM would be onsite the entire time. In reality he was on site for maybe 10% of the project - My project was sub-contracted out to a another team and I was NOT informed of this. This became a major problem when I started having issues and could not talk to anyone (the subcontractors did not speak english). Note that Buffalo Fresh Roof is NOT the company you are signing with. The contract is actually with Bors Pros Construction - Within an hour on the first day, the protective tarps had come down and there was debris raining down on my deck and flower beds. When the PM showed up at the end of the day, he said that this could not be helped. Of course, that is garbage - they wouldn't put the tarps up if they didn't have a purpose. Also, this is not what I was told in pre-sales. As a side note, I saw the same sub-contractors working on a project down the street for another company a few weeks later. There were no problems with the tarps on that project. - The roofers decided to try to do a u-turn in my lawn and got stuck (I still have the ruts). They then gave me attitude when I refused to try to pull them out using my truck. - I have damage to my gutters, deck, flower beds and lawn. - I am still finding nails around the perimeter of the house To be fair, the PM did knock off the additional cost incurred in replacing some of the plywood. It wasn't worth what I am going to have to spend in the spring to fix my yard, flowerbeds and lawn - I just wanted them gone.

These guys were great. The roof over my restaurant got damaged by ice and wind during the january…read morestorm and Jake had a quote ready on the spot and got it to my insurance. From the time the damage happened to the time the damage was repaired it was just over 1 week. Thank god there are people out there who know what they are doing! Could not recommend these guys more!

Over the last 10 years or so Ivy Lea has sided my Daughters house, her MIL's house and windows and…read moresiding in my brothers house. Last fall they replaced the rubber roof over my Kitchen. While the roof was open they installed 6" of cellulose insulation over the12" of existing fiberglass. Happy to say the quality materials and professional workmanship are still there. Mark and the crew kept our house dry even with the unexpected rain during installation. I was happy to see how little ice I had on my roof with all the snow we had in North Evans this year. Mark and pleasant, courteous and did a great job cleaning up. The job was completed in its entirety just as Brad described, no " we'll come back later and finish the few remaining pieces" Thanks Ivy Lea for a great job.

$$$ These guys are about the Money!. I got a quote and almost fell over. I mean i get it you wanna…read moremake a buck but 20 grand for a 2 block driveway about 40 feet long. Now, if your upper middle class and have some extra cash, go for it. I'm sure their work is excellent. Falls in my category of call the Kirby vacuum cleaner guy... Not for the average , more the above average.

Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

HHE is a friendly and professional group of individuals. They will give you a fair and honest…read moreestimate. I have had work done by this company as well as recommended them to family, friends and neighbors. Everyone was very satisfied with the work that was performed. A family member called them with a roof leak and Steve was there that day to give him an estimate. also contained the area until he could come back the next day with the materials to complete the job. They are the best. From that first phone call, to the job completion. You will always receive the best service with this company!!

I hired Happy Home Exteriors for all new siding on my home and garage. Everyone from Steve & Wayne…read morethe owners to the crew Randy, Dylan, Greg and James are so professional with meticulous workmanship, friendly and all around great guys. They did such a fabulous job and I can't praise them enough! My home and garage both look like a new build! If anyone is looking for new siding or roofing, look no further. This the team you want working on your property improvement. They went over and above my expectations. Such a great crew and I couldn't be happier. Thanks so much for everything HHE!!

I did not have any service done but my neighbor did. The roof looks good. My complaint is the…read moreexcessive noise created by loud workers and blasting music. Workers should show common courtesy to surrounding neighbors.

So happy with the job they did installing our gutters. Lots of attention to detail, showed up…read moreexactly when they said, tidy work and left no mess as all. Top notch team.