First of all, I want to thank my fellow Yelpers for helping us choose our roofer. That is what…read morewe're here for after all, right? Our roof was really a mess. (I wish I had a "before" picture. Boy, was it ugly!) My husband and I are terrible procrastinators, but we just couldn't put it off any longer. Rather than getting multiple quotes, I trusted all these 5-star ratings and hired Dalex. No regrets whatsoever. After Dimitriy made his inspection, he explained what we needed and made suggestions on improvements, then presented a detailed proposal. Everything was carried out exactly as outlined in the contract. The crew arrived first thing in the morning, big boss Alex stopped by in the afternoon to make sure everything was going well, and by 8 p.m. they were packed up and ready to pull out, leaving our driveway and yard even cleaner than it was before. To say nothing of that gorgeous new roof!

Called this company for a quote on my leaking roof. Was spoken to very rudely by a man who told me…read morethat his time was "too valuable" to come out, because he believes most customers who call this time of year are dealing with ice jams, not truly leaking roofs. He wouldn't even look at my roof without charging me. His time may be valuable, but so is my hard earned cash, which his company clearly did not want. Happy to take my business elsewhere and not give thousands of dollars to someone who speaks so rudely to a potential customer.

Unprofessional, unresponsive, overpriced, rude, and dismissive during a warranty repair. If you…read morevalue your time, money, or sanity, use someone else. My experience with this company was extremely disappointing because I was dealing with a warranty repair, not an optional new service call. That should have made the process straightforward. Instead, the experience felt like avoidance, defensiveness, and poor customer service. When a business provides a warranty, that warranty should mean something. It is not just language used to close a sale. It is a commitment that if something goes wrong during the covered period, the business will take the issue seriously, inspect the problem in good faith, communicate professionally, and make a reasonable effort to resolve it. Rather than being helpful or responsive, they were rude and dismissive. The tone was not that of a company trying to stand behind its work or honor its obligations. It felt like they were looking for reasons to brush off the issue, minimize the concern, and avoid responsibility. That is especially frustrating when the customer has already paid and is only asking the business to address a covered problem. The communication was poor, the attitude was unprofessional, and the handling of the warranty issue was unacceptable. A warranty repair should not require the customer to chase the business, argue to be taken seriously, or tolerate dismissive treatment. If a customer reports a problem, the response should be prompt and respectful. Instead, this experience made it seem like customer service ended once payment was received. Problems can happen with any job. What matters is how the business responds. A reputable company addresses warranty issues directly, communicates clearly, and treats the customer with basic respect. Based on my experience, I would not use them again and would not recommend them. Save yourself the frustration and hire someone else.

I needed a roof done for my house in WNY and Black Rock Roofing came highly recommended. I reached…read moreout for at least two other quotes, and while the other quotes were competitive what made Black Rock stand out was Joe's continued persistence and communication. The quotes were all very similar. The biggest unknown with this particular roof was the damaged plywood underneath. Communication was clear that the quote included 5 sheets of plywood and anything above that would cost more. Well, unfortunately - we did indeed have to have more than those 5 sheets and they came in at a hefty $85/sheet. A bit more than some of the other quotes received. All in all, I paid about $900 more than initially quoted, but the communication throughout the process was good and the quality of workmanship seems great. Hopefully won't have to do this again soon. Also, I live in California so being able to manage this process remotely was amazing and thus a vendor with great communication was much needed. Thank you to the staff at Black Rock Roofing! Hope I won't have to call you again anytime soon ;)

We just had a new roof install completed today. Pete and his crew did an outstanding job. Pete…read morereally listens to his customers likes and needs. He was able to explain the process, give a time frame that they adhered to with a really great product and a very good price. They all did an amazing job keeping our property cleaned up as they went. It turned out above and beyond what we hoped for. We feel so confident knowing we now have a top of the line roof and it looks beautiful too. Thank you to all at Bors. There are many roofers out there but if you are looking for a great roof at a great price with an outstanding company then check out Bors. TY for a superior job.

Bors Pros Roofing recently put on a new garage roof and gutters for me. The estimate I received was…read morecomplete and explained what work was to be done. Once signed the work began within 2 weeks and was completed in one day. The new garage roof and gutters look great! Thanks Peter and Bors Pros workers for a job well done!

I had some siding damage from strong winds, and Bob and Bob from HomeTeck came out to fix it. Not…read moreonly did they repair the obvious damage, but they also noticed an issue on the other side of my house that I hadn't even seen and fixed that as well. They were professional, kind, and did a perfect job on both areas. I'm very happy with their work--such a great team duo!

I highly recommend Hal McWilliams and his company HomeTeck Roofing and Remodeling (716) 868-5666…read more I called Hal on a Tuesday and he had my roof entirely replaced by the following Saturday. I had been abruptly left by a scam artist roofer with an incompletely torn off roof open to days of rainfall. Hal was very sympathetic to my dilemma, quoted me a very fair price, installed a beautiful roof and gutter system, didn't charge for the emergent install, communicated with me daily, and at the end of the job left the outside grounds immaculate. HomeTeck's crews are professional and were very respectful to me and my property. I highly recommend HomeTeck !

We recently had our addition roof completed by Home Improvement Center, and we couldn't be happier…read morewith the entire experience. From start to finish, their team was professional, reliable, and incredibly detail-oriented. The crew showed up on time each day, worked efficiently, and kept the work area clean and organized throughout the project. The quality of the roofing work is outstanding--it blends seamlessly with the rest of our home and looks fantastic. You can really tell they take pride in their craftsmanship. Everything was completed on schedule, and there were no surprises along the way. If you're looking for a trustworthy company that delivers excellent results, I highly recommend Home Improvement Center. We will definitely be using them again for future projects! Thank you !

i would highly recommend Home Improvement for roofing and siding. I had Josh come out for a quote…read more(one of 5 that i got) they were not the cheapest nor were they the most expensive. Josh was knowledgeable and pleasant. He was also the only one to point out to me the 2 layers of siding on my home (there was old wood shake under the existing vinyl). I liked everything about the way he did business, so I went with them. The roofing was done in 1 day and the team of 13 guys he had was efficient clean and very pleasant. A Lead showed up for the delivery of the roofing to make sure it was properly placed to protect my driveway. The team that came to do the siding was just as good. They all seemed very happy to be at their jobs and just did a fantastic job. I had all the windows and doors rewrapped and had all new gutters. My wife and I couldn't be happier.

Heard decent reviews about company , needed a smaller chimney replaced on my small cape home .. 2…read moreyoung guys came over , set up scaffolding , 1 guy on roof doing the work , took about 5 hours max ... tear down chimney and erect new chimney .. After job was done was told , need new flue ... after waiting for that estimate finally received it $2500 more after paying $2800 for the chimney ... Had that company come over beforehand look at chimney never told me it needed a flue ... Also they reused old tin cap and assembly on top and now it looks bent after reinstall ! Just can't believe $2800 for 5 hours work , what do bricks and a little mortar cost ? Grant it something I can't do , only because of my age ! Understand costs of running a business and making a profit and having a couple of 25 year old kids , I expected at least a whole new tin cap and everything new ... Should have been told about flue as when the chimney was first looked at .... All I can say do homework get a few more estimates ! Will get other quotes on a flue !

Great service, extremely knowledgeable employees. Our confidence in their work and know-how has…read morebeen invaluable, especially as we paid another (cheaper) firm few years ago which did not see problems with chimney and did not discuss solutions.

I can't say enough nice things about my experience with Beautiful Homes of WNY. At my first…read morecontact I was able to get an appointment for a free estimate for my small roof and skylight replacement project. Ian, my salesman arrived on time and inspected my roof and gave me an estimate right on the spot. I agreed and we were able to complete the paperwork right then and there. Within two weeks the office called to arrange for the work to be done. The work crew also arrived on time, did the work and cleaned up everything. All the workers were pleasant and my project progressed smoothly from beginning to end. I highly recommend this company.

Alan and his crew came out to do my mothers roof in Hamburg. This company was very professional,…read morefast, and the owner stayed until 7 pm to make sure every single nail and debris was picked up carefully. Good fair price and excellent service and communication.

I had a roof put in 3 years ago, yesterday William came out after I called and stated I noticed…read morewater. He inspected inside and outside noticing there was a crack in my chimney. He repaired (sealed it) right on the spot. This place has great customer service and take pride in their work. Thank you Willaim for being so kind and informative!

Jack was the supervisor for the team. Everyone was very friendly and curious. They worked so hard,…read morethey were there for about 14 straight hours with only one very short break for lunch. Everything was perfectly cleaned up . Our roof looks fantastic. Everything was perfect.