My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

I agree with Wendy M. "This community is for patients…read moreneeding skilled rehab or a loving forever home. The team members always work together, with their best efforts to provide a clean, healthy and loving environment for your loved ones! Go tour and you'll know what I mean when I say it truly feels like home! Kudos team at the Heights of Huebner!" They are amazing! I cried when I had to leave. Wendy hit the nail on the head. She could not have said it any better. Donna M

My mother was encouraged to come to this facility to recover after knee surgery. She was told she…read morewould get excellent care here and that there were nothing but strong reviews. We didn't have that experience at all. The rooms were small and shared. My mother's roommate said that she had been waiting for batteries for her tv remote for 4 hours and that the tv was stuck on sports and on a high volume. She was still waiting for a walker as she had already been there for a couple of days and had asked for bedrails but they would not be there for a few more days. She also mentioned she had been waiting for hours for pain meds. When my mother asked about bed rails they also said it would be three days before she would have them. Upon arrival in her room there was a pair of dirty socks on the nightstand and a nebulizer that had a used mask and medication. We pointed it out to the staff and they shrugged and left them where they were found. My mother was in pain and we asked about medication. They offered Tylenol around 7pm and we had to request an ice pack for her knee. We asked about her evening meds and they said they hadn't received anything- we were concerned because my mother is diabetic and has other health conditions that require regular medication. The staff seemed unconcerned and dismissive. We received a call from my mother at 1:30 AM that there were bugs crawling on the walls, the room was hot, and they had not provided her with pain medication or another ice pack. She felt feverish around 3:00AM and we went to the facility and they hesitated letting us in as hours of visitation are only 8am-8pm. They had the nerve to tell my dad that my mom did nothing but complain. We were shocked at the lack of compassion. We felt so sorry for the people who rely on this place for rehabilitation and also for their long term residence. We strongly ask case managers who recommend this place to actually go visit and see where they are sending patients for rehabilitative care.

This facility offers all levels of care with the option of buying-in or renting. I lived there for…read more5-1/2 years and moved out recently after buying-in. I really thought this was the place I would live the rest of my life. I learned about Blue Skies in 2015 and compared it to other similar communities. Blue Skies remained on the top of my list over time. There are several things that prospective residents must consider before committing to signing a contract. The organization's business/finance practices are not at all good. Poor business practices include lack of transparency to residents regarding pricing of apartments/homes (it is a secret), and lack of coordination between various departments when moving in or out. In my case, I requested and was allowed an in-house move to a different apartment. I did have access to the "secret" apartment price list and assumed I would be paying the listed price for my new apartment. Imagine my surprise, after spending $2000 for a move, and just over a month AFTER my move, I find out the price of my new apartment is $257/mo MORE than what is listed on the price list. I never received any documentation before or during the move that informed me of the new rent rate - a violation of the contract that states a resident must be informed of any rent increase in writing at least 30 days prior to the new rate taking effect. Unfortunately for me, I did sign a lease addendum that showed the new price. PLEASE - do not do what I did! I almost didn't sign the addendum because the rent amount was much higher than I anticipated. I should have consulted an attorney then. I did do that later and found out that I should not have signed the addendum because I was never informed in writing of the new rent price. Also, there is significant financial mismanagement of resident accounts. I received 2 outrageous debits on a monthly statement. It was impossible to speak to or email an individual in the Finance Department to discuss my concerns. My voicemails went unreturned and emails never received a response necessitating my going to the assistant resident director for help. An issue regarding a $1369 erroneous charge was corrected, but only after the assistant resident director contacted the Finance Department - where he received an immediate pick-up of his phone call. Additionally, I had to confirm it was, in fact, an erroneous charge after the person from Finance asked: "Is she sure this is incorrect?" I was livid! The assumption from this Finance Department is that every entry they make on a resident's statement is correct, and it's up to the resident to prove them wrong. Currently, I am in the midst of attempting to get a refund of MY money for an incorrect rent overcharge for November 2025. Despite disputing the amount of this debit via my bank, Blue Skies Finance states that I approved the amount. I DID NOT! Because of their response to the bank stating this, my bank closed the dispute. I'm currently exploring other options for getting this corrected. And just know that rent money is not all the money they actually owe me. Please, just be VERY CAREFUL if you decide on Blue Skies as your next home. Look at other continuing care communities in the San Antonio area. There are also very nice 55+ communities in the area, with more being built. Blue Skies prices are the most expensive, or close to it.

This is the place. My 93yo mother broke her arm and had to go from the hospital into rehab. I…read morechose this facility because God is good to me and led me here! This will be a long review! Driving into the complex there is a gate guard so you have to have a specific purpose or appointment to even enter the premises. As you walk into The Mission, which is the building where my mother is, there are more security measures in place. The doors are always locked and opened by ringing reception. Then you must stop at reception and sign in electronically so you can be issued a pass. You know what there isn't!?! Adult diaper smell! Hospital smell! Old people smell!!! It is set up beautifully with separate halls dedicated to different attend to different issues. The level of care is second to none. EVERYONE is kind and pleasant. I have seen more humanity and patience here than ever before in my life. The level of dignity they treat the patients with is heartwarming. Their attention to detail is such a welcome quality... there are not enough wonderful adjectives to describe my experience with my mother here. I know there is independent living, assisted living, memory care, skilled nursing and rehab here.. I think they also offer palliative and hospice care. If you have a loved one that you find yourself needing help with, I highly recommend this facility!!!

After a week and a half... My sister should be further along... but the lackadaisical energy from…read morethe employees in re: to getting imaging done or lack thereof & missing actual physical rehab!!! Unacceptable!!! That's what she is therefore!!! We should have thought 2ce about this location. But fell for the appearance. Which to be honest is quite nice. But they ~Miss The Mark~ COMPLETELY in the actual REHAB!!! SO SAD WHEN THE ESTABLISHMENT MISSES & THE CLIENT IS LEFT OUT IN THE COLD!!! I Will DEFLY make sure folks are aware of how this place runs!!!

Don't answer their phones, they don't return voice messages, the only one I had a chance to talk…read moreto, was the receptionist

This is such a wonderful place. My wife found this place after long hours, days, of researching…read more This place is a complete change from where she was staying before. The rooms are clean. My wife's grandmother smells nice. There are nurses constantly checking on her and they are very informative. My wife and my Mother in law asked me to sit in with them for a meeting they have every three months. I did not speak much. I just listened to the nurse and the head administrator explain how things were going with her grandmother. Medications she's taking, her progress, etc. I am relieved. My wife had been stressing about finding a good place for her grandmother. So if she's stressed, well all the husbands know, than I'm stressed. Lol. Anyway, this place is full of life. I started to take pictures, but I was not allowed to take pictures of the residents, I was told by a nurse, but they had no problem with me taking pictures of anything else. It was for the protection of the residents, which I totally understand. Good for them, protecting the identity of the residents. Everyone there seems so happy. They even have a beauty salon in the home!!! They have activities and they encourage the residents to do whatever they want. They don't force them, they let them go at there own pace. I am relieved. When I saw grandma sleeping, snoring, lol, I knew everything was going to be alright. Oh and I asked some questions about employment tenure. Almost all of the workers there have been working for the nursing home for 10 years+! That's a great sign, because you don't stay at a job that long if your not happy. Thank you for taking care of our grandmother.

This place is wonderful. It is definitely an older building but the great staff more than makes up…read morefor it. From Administration to Nursing to Maintenance Staff, everyone is helpful and kind. The facility is always clean and a great effort is made to make sure the residents are happy and well cared for. I definitely recommend this facility as it gives you peace of mind knowing your loved one is in great hands.

This facility in San Antonio on Four winds dr is the worst and poorly run facility . My elderly…read morefamily member was there for approximately 2 1/2 weeks due to a fall and having to have surgery. This family member was suppose to be on oxygen during the day( which she was) and a bi-pap machine at night for their COPD breathing to help take off the carbon dioxide, which they were not. Giving the nursing staff the benefit of the doubt when they said that it was not in her clinical chart for the bi-pap machine, my family member started having high levels of CO2 build ups. When I called the front desk, I spoke to the director of nursing, I laid out the reason for the call and why my family member needed medical intervention ASAP and I wanted them to call for an ambulance . That nurse told me that she had personally checked the patient, and I was told she's not a 911 patient, that the patient was stable, vital signs were normal and there was no respiratory distress, and I could come to visit my family member if I didn't believe her, which I did. When I arrived at the facility, my family member was disorientated, having a difficult time breathing, twitching, agitated, and seeing bugs on the ceiling that weren't there, all signs of high CO2 levels) A floor nurse came in and asked what do I think is wrong with the patient, I said her CO2 levels are high causing her to experience all those symptoms, and to call for an ambulance, they again told me she was not a 911 patient, I asked then what is your protocol for when you do call for an ambulance or the patient needs medical intervention? I was told they have to get a doctors orders, I said to the floor nurse, then go get the doctor, which she did and left the room. I waited about 30 minutes, a PA came in since there was no resident doctor on the property. (By the way, that floor nurse told me she turned up her oxygen to a 4 liter level due to her labored breathing, not a good thing when you have high levels of carbon dioxide build up. Normally her oxygen setting is 1 1/2 liters. So that floor nurse KNEW my family member was experiencing a difficult time breathing.) The PA asked me what I thought was the problem, I said her CO2 levels are high, look at her, she is experiencing labored breathing, agitation, hallucinating, and twitching, He listened to her lungs, and stomach, and said he would call for a transfer. At the ER, the doctors tested her CO2 Levels, she was at 120,( which is usually coma levels) normal ranges are 35-45. She went straight into ICU, was there for 5 days, and doesnt even remember this episode. How could a competent nursing staff miss these obvious signs? NOW, if I hadnt gone to visit my family member that day, the doctor said to me that she would not be with us today. I wonder what older people do that have no family members to check up on them, do in a facility like this. Save your loved one and go to another facility.

From the owner: On-site Occupational, Physical, Speech and Wellness Therapy…read more- Complex Disease Management (Diabetes, Stroke Recovery, CHF, COPD) - Highly Skilled Wound Care Management - Medication Management - Joint Replacement Therapy - Specialized Nutritional Care - Hospice and Palliative Care - Exciting and Engaging Activities - Beauty Shop On-site - Memory Care Services - Secure Memory Unit - Cognitive-based Activity Program - Dementia/Alzheimer's trained staff - Psychosocial Support - Assistance with all aspects of daily living - 24-Hour skilled nursing services - WanderGuard System - All Female Unit - All Male Unit - Safe Environment / Gently Structured Schedule

This is a great Patient centered company! The field staff and office staff care about our patients…read moreto the highest level possible. We work everyday to keep growing and making a difference in this field that requires genuine love and care!

From the owner: At Advanced Care Partners, your family is our family…read more We’ve made it our mission to provide the highest quality of care to our patients and their families. That’s why we’re committed to hand-selecting the perfect caregiver for each patient from our network of family care partners. We treat and care for your loved ones as if they were our own, going above and beyond in all aspects of service. Every day, we strive to uphold our values of commitment, kindness, thoughtfulness, and perseverance, as they are instrumental to making a difference in the lives of the medically fragile families who we have the honor and privilege to serve. For over a decade, Advanced Care Partners has been Georgia’s premier home-care provider for the medically fragile community. We’ve made it our mission to provide the highest quality of care to our patients and their families. We are constantly striving to go ABOVE and BEYOND to uphold our values of commitment, kindness, thoughtfulness and perseverance, as they are instrumental to making a difference in the lives of the medically fragile families who we have the honor and privilege to serve. Today, we have offices in Atlanta, GA and San Antonio, TX. We also offer prescribed pediatric extended care services in our daycare center located in Port Saint Lucie, FL. Read on to learn more about our principles, our mascot, and meet our team. Family Care Partners You Can Trust Exceptional in-home services provided by caregivers who feel like family.

I visited my aunt at Wurzbach Nursing and Rehab this past weekend and had mixed emotions. On one…read morehand, I want to give a huge shout out to the nursing department for really upping their game with resident care. The gentleman handling the hydration system is doing an excellent job; my aunt used to get frequent UTI;s but this new focus has clearly made a massive difference for her health. However, it was still heartbreaking to see her just sitting in front of the nursing station with no engagement or activity. My mother confirmed that while weekdays are a bit better, the weekends have almost nothing planned. I kindly ask admin to please consider adding more engagement activities during the weekend, so residents have something to look forward to besides the church services. The medical care is improving; we just want to see the social engagement meet the same standard.

Been there about 7 times this year, always smells bad, counters in rooms are sticky, floors are not…read moreclean. Front entrance always looks nice but got to go to halls and rooms. Staff are always standing around on phones like they don't want to be bothered, playing on social media, no smiles, no warmth/liveliness to rooms-just old white paint, beds that are from the 50's, when use buzzer for staff and no one comes.

My Marine husband is at this facility & I am so pleased with the care that he is getting, the…read morequality is immeasurable, the office was so professional in getting my paperwork done in a timely manner. I will empathize that Rose Haley, the admissions administrator goes far & beyond her duties to make my transition a little easier & is ALWAYS there when I have a question, even when she's off duty! An employee named Howard & Sylvia (nurses staff) are amazing as well. The overall atmosphere is friendly & welcoming! Bettie Ann Medina

This place is absolutely awful and they will force you to only use the service they make money on…read more They will force you to use their hospice and offer no additional services. The social worker is rude and obviously doesn't know anything about what social worker is . The girl Monica running the place is rude and awful only cares about money coming in. The VA needs to take Touch Stone off the list they are money hungry and don't take care of the veterans at all stay away from Touch Stone if you care about your family.

Under any circumstances, do not bring your loved one here. My mother was recently transferred here…read moreafter a hospital stay. She was there for rehabilitation due to a fall that caused several fractures. Within three hours her blood sugar had spiked to over 400 (I was monitoring it on my own device). I had to make 3 phone calls before someone addressed it. Also she fell while trying to get up to go to the bathroom because nobody answered the call button to take her there. When they called me to tell me she had fallen their story was she was looking for the remote. She was transported back to the hospital where she spent another 5 days!!! Upon arrival to Westover Hills Rehabilitation her bed was not made. She was not given any instructions as to where the bathroom was or where the call button was, we had to provide her with that information. There were mats on the floor that I was told was for her Neighbor that were all around her bed. Do yourself a favor. Find a better facility. If you care about your person at all. Victor was very quick to answer my calls when we were a prospect. Once my parent was admitted and there was an issue I cannot get a returned call from him. It appears he is always away from his desk or out of the office. I did get a call from a director of nursing (3 days later) who was not able to answer or address any of my concerns because she said she was just on her cell phone and did not have access to her computer. Why would a director of nursing make a phone call regarding patient concerns without having access to the patient's file? Please keep in mind that they did not initiate this call, I made several phone calls to them. I'm still waiting for them to call to see how my mother is doing. I won't hold my breath.

Nurse Giddy is the BEST. If it wasn't for her quick thinking and initiative in placing my dad's…read moreneeds first, he would not be here. We are beyond grateful for you Ms. Giddy.