My mom's home oxygen concentrator had gone from a solid green light to a flashing yellow light indicating that something with the concentrator needed attention. We put a call into Home Oxygen Co and they sent a tech within a couple hours . Our service tech Marquis Thomas was not only extremely knowledgeable but courteous and personable as well. He replaced our concentrator and explained everything step by step. Marquis was the tech that originally came out and helped my mom get started with using a concentrator as well. Both visits he gets a 10 out of 10 and we couldn't have asked for better customer service . Thank you Marquis read more

Totally worthless every time I'm still in the hospital why you can't seem to.get.oxygen tank to a hospital. Delivered to me In the past forgot adapter Get it together peoples lives and the hospital my time and.frustrsti on. Wasn't til 11 PM that finally notified the hospital you wouldn't make it . Have no business providing. Medical your going to get somebody killed. read more

Addemdum: Its coming up on a month since i heard "we are processing your order right now". Still nothing. I usually keep my stuff together with duct tape and the sewing machine for the headgear. Not sure how the place "operates", but it is not my problem. Luckily I am not on life support equipment from there. read more

Recently the people working there have not followed thru with their promises. I received an email in March that it was time to order my supplies. I called and spoke with Glenn. I gave him my order and he told me that it would be processed the following day. Two weeks later I still did not have anything. I called 6 different times only to be told that it was being processed. Never did I get a phone call telling me there was a problem. It wasn't until I got irate and I spoke with their manager and even she was difficult to get a hold of, that. I finally got a result. She shipped me the bare minimum at their cost. That was supposed to take of the problem. She stated that the doctor had not approved it and they had to have approval for Medicare. My question was when was I going to be told that so I could contact the doctor. At no time on any of my calls was I told that they needed Dr. approval. After seeing my doctor and talking with my doctor, she didn't have any knowledge of their needing something. It had not been a year since my previous visit so it should have been processed without any problem. Long story short, I have chosen to go with a different company because I'm very disappointed with home oxygen. I feel I was lied to by the employees. Had I been informed of the issue, I could have reached out to my Dr. sooner. It's been two months and still no follow up! read more

Marquis Thomas came around 8:30 on a Saturday night to set up a hospital bed. He was so professional and really took care of us. Can't say enough how they made this happen so fast read more

This company has terrible service! It is been 2 months now that I've been out of my CPAP machine supplies. They first stated I only needed a letter from my doctor stating I still have a CPAP machine. Then after a month of going back and forth. They State I need a form to be filled out by the doctor. This form has not been sent to my doctor my doctor has not received this form and now it's been 2 months. read more

I have had nothing but trouble with this company since my doctor referred me for a CPAP machine. Firstly, it took more than two months to get the machine to me. Secondly, when it arrived, it was missing parts. I tried calling, but they refused to help. I ended up buying the water reservoir and filters from Amazon. Thirdly, they charged my insurance every month for supplies that they never delivered. I ended up having to buy my own supplies online. When I called, they would place me on hold just to hang up on me. I ended up having to call my insurance company and file a grievance before Home Oxygen would even call me back. A year later and it was the first time I was allowed to buy supplies. Avoid this company at all costs. Update: Including picture to prove I'm a patient and not just a bot. read more

Home Oxygen Company - Business Manager Andrea will lie on this and say that bad reviews are not from patients. She will even violate HIPAA to do so. - Medical Supplies Near Me - Modesto, California

I got a call 1 hour after my loved one passed away. This company asked if they could come pick up the equipment. Mind you, my loved one had not even been transferred to the funeral home yet!!! When I asked how to file a grievance, the woman I spoke to could not describe any sort of process they had in place. I spoke to Chris and he was horrifying. read more

HOC went above and beyond getting my family members their medical equipment so quickly. Quality customer service. We had the pleasure of having Oliver as our logistics tech, such a gentleman, well groomed in work uniform, customer service oriented, friedly & knowledgeable. HOC staff has made this a positive experience so far during such a difficult time in our lives. read more

Nick was very professional and explained how to use the device very thoroughly. Very satisfied with the service.

During our time of loss, the technician Tim H. was professional, efficient, and courteous. He arrived when he said he would and was very respectful. He disassembled a hospital bed quietly with precision, carefully handled the oxygen tanks, and then carried it all out by himself along with a shower chair in less than 20 minutes. It's hard to find this level of service these days! read more

Bobby and Alfred came and were fast very polite and didn't mind showing me throughly how to use the bed.

Alfred is a fantastic field service technician and a huge asset to your Logistics Team. He explained everything completely about our new 10L concentrator. His friendly and professional manner is so appreciated! 5 stars for Alfred! Or more if the scale goes any higher! read more

10/10 would recommend. Helpful guys all staffed and great communication. Really fast response times. Great quality service.

Everyone was nice and helpful. The girl who helped was polite and friendly and gave different options.

Alfred just delivered my mom's equipment. He was wonderful. Very knowledgable and took his time explaining how to use the equipment. He was very professional. I am very pleased and satisfied with Alfred and your company's services. read more

Such a wonderful company! We needed a medical bed as well as a nebulizer to assist with a family member's daily needs. Home Oxygen Company was able to arrange, deliver and set up everything within days. Cedrick quickly put together the medical equipment and explained how to use them. It's such a big help! read more

Team member Armando was extremely professional, prompt, and empathetic. He had no problem taking as much time as was necessary explaining the proper operating instructions for the equipment. He was truly a "breath of fresh air". read more

I truly do not believe this company is very professional, hold, transer, we will call back, we will handle this....8 months later still trying to resolve billing issue. I am a medicare patient who has plenty of coverage. I almost think as though this company is trying to double bill medicare and myself or something. Is this a fraud case,? I must let my doctor's office know to never refer me to this company. read more

Was referred here by my Doctor. New sleep Apnea machine. A little hard to find, but finally found it. Big office no contact except for tech helping with machine. Now I can sleep bettet. read more

Home Oxygen Company - Masks on dusplay - Medical Supplies Near Me - Modesto, California

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Our RT Rob was outstanding. He answered every question we had with kindness and compassion. Everything was made easy to understand. I would highly recommend him and Home Oxygen Company. read more

This company blows my mind. How in the world can they stay in business? They treat their customers horribly. Hold equipment hostage because of "others not following the rules" even when the equipment doesn't belong to them. Find ANYWHERE but here to get your equipment. Truly, read the reviews. They don't lie. So many bad reviews. Do they care? Obviously not, because they continue these practices. My advice: DO NOT SHOP HERE. YOU'LL BE SORRY IF YOU DO. read more

Less than one star is appropriate. Still waiting on supply order that was requested three weeks ago. Some items on back order but partial order was requested TWICE. If your suppliers cannot meet your needs, find other suppliers or get out of the business. JOY is NOT the problem. Your management IS!! Figure out a method to keep your customers informed either by email, message or tracking. Your previous response no way gets to the issues! read more

If I could give this company a negative 0 I would they are unprofessional in every way my husband has sleep apnea and it was a complete hassle to get necessary machine which he needs because of his congestive heart failure and now we are told he does not qualify for replacement parts which he needs for his machine I will never recommend this company to anyone do your homework before dealing with anyone from this crooked company be your own advocate This is not a vicious review this is an honest review read more

In person, the company was ok, Teresa and Julia were very helpful and sweet. But try and get them on the phone? Several calls have proved the same. Who ever answers the phone knows absolutely nothing, talks so softly with such a heavy accent you ask her to repeat and she gets insulted. Puts you on hold for five or more minutes EACH CALL. Golly gee guys, then two days waiting for a call back? I need sales and after the standard 7 minute hold I get placed to a mailbox for billing????? If I have an emergency with my oxygen, what happens then? Totally unacceptable. Will be looking for another company asap and you can have your equipment back. Later note: The owner of the company called me, extremely nice and concerned as to why I changed companies. That took the bitter taste out of my mouth. Thank you. read more

This company is not interested in helping you. I have been out of supplies for a cpap machine for months. They have been telling me for years that someone should be calling me every 3-6 months to order supplies and after two years this has never happened. When I try to go into the office to order supplies, it is one excuse after another why I cannot get supplies. I would not recommend this company to anyone!! They simply do not care about customer service. read more

Terrible customer service. I was referred to them by my sleep doctor. I was called over a month ago. About 5-6 calls later, I still have no supplies for my cpap machine. I used to get my supplies from Seattle. 2-3 days tops to get them to me. What is wrong with your staff? These supplies are essential to your customers well being. Lack of supplies is interfering with my sleep. Tomorrow I will be complaining to my doctor to see about another supply company. read more

I can not believe the lack of customer service this company has. I have been TRYING to get my mom started on oxygen since her doctor prescribed it for her on 3/24/17. My mother is very ill and overwhelmed at this time and I am the person who is handling her care. I spoke to a Julia one time. She told me since my mom is a traveler we should go with a nation wide company. I called Mom's doctor and she expressed that mom needs to start oxygen and that traveling may not happen again. Doctor said to go with local company. I called Friday and left message with Julia explaining that we will use local company and please return my call. I waited till Monday at 1:00 for her to return call. I called and once again I was put thru to her voice mail. I asked her to please return call. I leave her my PHONE # and name. She calls my mom, who doesn't answer the phone. So I call her back immediately. Yes once again I was put thru to her voice mail. I called 5 times yesterday. I left Julia voice mail everytime. The last time I called at 4:30 I asked the receptionist if there was someone other than Julia that I could speak to? Was told since mom is a new client that is Julia's department. It is now Tuesday. No return calls from Julia. I have now called another oxygen company. My review is like others here. DO NOT use this company if you want any kind of customer service. I can only imagine what kind of hassle we would of experienced in trying to get any supplies from them. Home Oxygen you really need to do something about your lack of customer service and reliability issues. read more

Extremely helpful and courteous staff. A pleasure doing business with them. Highly recommend this company.

If I could give them no stars, I would. Inogen portable oxygen has not held a charge, half the time it does not produce oxygen even when mom breaths out of her nose the machine randomly stops working. Mom was being released from the hospital and it stopped working, 3 RNS could not get it to work. I called Oxygen one gave the phone to nurse and as tech was speaking to nurse the machine randomly started working again, I asked Oxygen one Tech if he could bring out replacement oxygen for mom and he said no they are closed for weekend and machine is working now. I asked tech what do I do if machine stops working on our way to rehab call 911?, she could die, he responded she is not gonna die. Mom didnt even make it out of the hospital door and was re-admitted because she needed oxygen. 4 hours later hospital arranges ambulance transport for mom to rehab wi because Oxygen One Tech said they were closed and could not do anything. If you need to breath dont use this company read more

I get a message from Home Oxygen on my phone at home telling me that I have to speak with someone at the company about supplies, so I call them. i get a recording telling me that I am number 3 in the queue so please hold. The music in the background is all static and hiss, it's terrible, but I hang on. Soon, I get a message saying that I am number 2, then later I am number 1 in the queue. The same terrible noise is continuing to play. Then there is a noise and a recorded voice comes on telling me I'm number 3 in the queue. What a scam. I cycle through the messages again and I end up back at number 3 in the queue. No person is even answering, I am just being cycled over and over with static playing in the background. The only thing I can do to vent my anger is write this review. read more

If I could give this place a zero, I'd be giving them more credit than they deserve. Absolutely the WORST customer service I've dealt with in my 69 yrs, and worst of all it's in the healthcare business. Getting wrong parts for my bipap machine was inconvenient, but their total failure to respond to a machine failure emergency is unforgivable. Three calls re: the need for an urgent replacement and is there any effort on their part??? ZERO!!! I'm not generally a guy to complain on line about things. People can and do make mistakes. But when those errors of effort involve medical equipment to prevent cardiac problems and the people show no sense of concern and demonstrate absolutely no effort, I knew I needed to let the people that read this know, particularly if their healthcare need is urgent for their immediate wellbeing. Stay away from this company and whoever is in "charge". They don't give a damn about your needs OR your health!!! read more

Home oxygen has been fantastic for my husband I cannot say enough about how helpful and caring they have been.They made sure that he had everything that he needed when he was released from the hospital and went out of their way to do so. We would recommend them to anyone because of the Great customer service and the fact that they care not only did they make sure that he had what he needed when he came home from the hospital but they also took into consideration the health issues I am having and went out of their way to help. read more

My home oxygen concentrator, broke down. I called Home Oxygen and even though it was 2:00 P.M., and I lived approx. one and one half hours away, they responded with a newer model for me. The Technician Vincent responded in a timely manner. He explained everything to me. He was very helpful. From the young lady who took my call to Steven in Logistics, to Sam in the front office. everyone has been kind and extremely helpful. I don't know what I would do with out them. May God Bless them all. Rt. Rev. Protodeacon Tom Paul xxxxxxxxxxxxxxx read more

I have this company 5 stars for a good reason. I had so much trouble obtaining a portable oxygen concentrator ( unacceptable delays, lies, imcompetence), that my MD's authorization staffperson, found this smaller local California-based company and sent some of my medical imformation to ge the process started. I got a call from a kind rep after 2pm as promised then after an inquiry into authorization (not covered, expected that, prepared to pay out of pocket) it went pretty quickly. Payment and following service were very prompt. I got a rental unit till the chosen unit I ordered got here. They were gracious and kind to deliver as we live far and are both disabled. Every step in the ordering and delivery process was followed by a phone call or email, every call for questions informed me and issues addressed quickly. The kind technician delivered the oxygen concentrator I bought and gave me a full orientation to it. This company did not miss a beat for something that my life depends on when I am out and about it. I am encouraging my medical group to add this company for patients to have access too. When I told my company RN case manager how good this company was, she was very impressed and took your information Immediately for future reference. Thank you so very much. read more

My husband is at home in hospice care. This company delivered all his medical equipment needs. By week three, the bed had broken. I called on a Monday and talked with a receptionist and spent 5 minutes trying to explain to her what was wrong with the bed. I still didn't think she understood. She advised that she would send an email to the tech and I would receive a call back. By the following Wednesday I still had not received a call so I called back and talked to the same receptionist. Once again being told I would receive a call back from the tech. By Friday I still had not received a call. I again call the company and got a recorded message and left a message explaining my situation and demanded to speak to a manager. I received a call back and was told that I would receive a call back from the tech. I told this person that I had heard that story before. She told me that she would call me back in 5 minutes to make sure that I did receive a call. Well I did receive a call back from tech Brian. He was not to thrilled with having to come out so he decided to talk me through fixing the bed. Luckily I am a bit mechanically inclined and was able to do it. This group is not big on their customer service. read more

The only factual statement in your post is that "you did not perform as expected". Your recollection of your companies responses are entirely different than mine. You stated that you were at our door the next day...that is just not true. Your account of processing an order timely also is not true...I work in purchasing and it simply does not take two months to order and receive four bolts. I seriously doubt that if the order was processed timely, that receipt of them would have been more than four days much less than over two months. No more excuses. read more

This company has bad customer service! My 76 year old mother has been trying to get adjusted to her CPAP. She went in for the initial consultation which seemed to be at first good. They gave her the machine and a nose mask. She decided that the nose mask wasn't working and called the rep. It took a couple of times of leaving a message to get a return call. Once again we drove 45 minutes to pick up her new equipment. She was told that she would need to mail the used equipment back which makes me suspicious that they reuse it with other customers. My mom ended paying over $8 to mail the other equipment back. The new mask they gave her didn't work either so she decided to go back to the one she had initially tried. Once again it took more than two phone calls. The rep told her he would leave the equipment she sent back at the front. She decided to just pay to have them mail it to her but once again could not get the rep to call her back. I finally drove her into the facility only to have her pick up equipment that we are not even sure was originally hers. It's missing stuff and is in a different bag than the one she sent back. It also had a piece of hair on it that wasn't my moms hair. When I talked to the supervisor I was told that their policy was 48 hours for return calls and gave an excuse that they have a lot of customers. She did have someone call who stated they would mail the rest of the equipment out tomorrow. Like I said though we are not even sure at this point she was given back her original equipment. I will be finding a new company that can return my mothers phone calls in a reasonable amount of time, and has enough people working for them that can provide the customer support that should be given to all their customers. To think that my mom might have someone else's used equipment disgusts me. read more

I recently posted a somewhat negative review of the Modesto office after much difficulty reaching anyone at the store. A day later I get a personal email from Andrea the store owner saying someone would be calling me the next day. Sure enough, I got the call. Can't recall the person I spoke with but she was gracious, apologetic for their phone systems not working correctly and set up an appointment for the same day. Arrived 15 minutes early, gave my name to the greeter and with in seconds, Andrea herself came out to introduce herself and invited me in for a chat in her office. She again apologized for the phone problem, explaining they have just started a new system and not all the bugs were cleaned out yet. I in turn explained getting a CPAP face device that worked for me, has been an on going nightmare and I took out some frustration on her company. She stated they are a small player in a big pond and want to do their very best by their customers. With that I was met by Sina Yen, their rep. Incredibly nice guy who hooked me up to a new nasal device - finally - something I can work with. As they didn't have any stock at the time, he tried another nasal device on me, then lent it to me to use until my order arrives at my house within a week. Sina answered every question I had clearly and succinctly. I left there feeling much happier than last weekend. If you're wondering why I only gave them 4 stars - it is based on what happened today. I'll revisit this issue in a few weeks and repost the next chapter. Regardless, Thank you to Sina and Andrea for taking the time to make sure I was a happy camper. read more

the employees at home oxygen are good but sam guzman the operating manager was the worst manager i ever had to deal with never a call back he never took care of anything i'll never deal with him again read more