My 80 year old mother rented a scooter from them twice, she has limited mobility and wants to be…read moreincluded in the action of her 6 great grandchildren at the beach and around town when we travel to Santa Cruz and Monterey. John went beyond to make sure we had a great experience, this scooter fits right in the back of our SUV. We rented both time for a week, and he was flexible with the return. She was like a teenager, rolling down the street and beach pathways in her sunhat.

Am currently dealing with plantar fasciatis and my doctor's office was slacking not able to find me…read morea knee scooter to help me stay off my foot. Found this business online and John was so kind and helpful and really went out of his way to locate one for me to rent. It's very happy it's hard to find great customer service like this anymore definitely recommend for rental or purchase of medical equipment

My Bestie needed some scrubs for work. We drove to Modesto and came here. Great quality scrubs…read more Their recommendations are awesome. The ladies there are definitely super nice and very helpful and helping you pick out the right scrubs. We will definitely will be back for more.

Shawna was wonderful and helped me greatly. Thank you! Great store. I will definitely be back.read more

I ordered oxygen tanks and oxygen concentrator service. I confirmed with the representative that…read morethese should be delivered to my Central Valley address, and not my sister's San Francisco address, where I had spent months recuperating after surgery. On the day of delivery I was given a four-hour delivery window of 11 am to 3 pm. At 3:10 pm I called and verified that this was the most updated ETA for the technician. I selected option to speak to a representative, who told me my delivery time had been updated to a new four-hour window of 2:45-6:45 pm. WHAT?! She contacted dispatch, at my request, and tells me I am the next delivery after the technician's break. I wait some more... After 5 pm (or about 1.5 hours later), I speak to "Dean" (5 Stars to Dean!), who learns from dispatch that the tech is "on his way." Dean, however, notices that I have an oxygen concentrator service scheduled for the Central Valley and oxygen tanks being delivered to San Francisco! Good grief! He is going to contact his supervisor to fix the issue and escalate my delivery. My one star is not just for today's imbroglio, as this is not an isolated incident. It is a PATTERN. Following surgery in SF and recuperation at my sister's, my tanks were delivered to my home despite specific directions to deliver to SF. Also, the day I was released from the hospital, my best friend waited hours outside the delivery window for a concentrator and tanks to arrive. They finally were delivered after 9:30 pm, at which time the hospital would release me. Oh, it's 6:10 pm and I am still waiting (over seven hours) for my concentrator service. Goodness knows when the tanks will arrive. Sigh . . . UPDATE: "Mike" the tech just called (6:25 pm) and claims he was at my gated community at 3:50 pm. Claims he couldn't get in through the gate (Apria trucks come through here all the time and in my years here have yet to hear this excuse). Why did you not call me, Mike? He claims he did not have my number to call me. When I ask why he did not call the Apria office for my number, he claims he had no cell phone service. Seriously?! It all sounded like BS. Worse, HE acted completely put out that HE had to drive back to Patterson from Modesto!! Gee, wiping the tears, Mike...I have been waiting for delivery since 11 am, I've had to make multiple calls to Apria, and you think you'll be here by 7 pm. Let's not forget I am the inconvenienced customer here, NOT you. At least this snarky fellow will be delivering tanks and servicing my concentrator. UPDATE TO UPDATE: Mike was worse in person. Snarky, condescending, hostile, and AGAIN complained about not being happy he had to drive back out to Patterson. He had a cell phone and he had my number on the paperwork. I challenged the things he said to me that didn't add up. He asked, incredulously, "Are you INSINUATING I am being LESS than truthful?!?!" No, Mike, I am not insinuating. I am calling you a liar. Had to remind him that I was the inconvenienced customer, to which he replied that I had to wait "a little longer." No, Mike. FOUR HOURS LONGER. Kept going even further down hill from there. Opened my door and invited him to exit. By this time, I was shaking and his general hostility had me feeling threatened. Immediately set my home alarm. Looked out and saw that "Mike" was in a Penske truck, not an Apria truck. Despite my frustrations over the years with the call center staff messing up orders, in ten years of Apria service I have never experienced an unprofessional, disrespectful, and hostile technician . . . until today when I encountered "Mike." The BRIGHT ENDING to this day were the rep and the supervisor I spoke to after this dreadful experience. 5+ Stars to these two. They listened and are escalating my complaint, and I have been reassured that "Mike" will not be delivering to me ever again. Thank goodness! Another BRIGHT SPOT and 5+ Stars to Alex, the technician in San Francisco, who called to ensure that I had received my tanks in Patterson. Alex, Dean, Michelle, and the supervisor I spoke with (can't remember her name) are "keepers!" and I want to thank them all! 7/30/2018 UPDATE. APRIA HAS TURNED THINGS AROUND AT THE MODESTO LOCATION, AND STAFF IS PROFESSIONAL AND NICE. ROBERT, WHO DELIVERS TANKS, IS WONDERFUL! Yay!! Increasing the stars in recognition of a great turnaround! Things are not perfect, but SO MUCH BETTER!!

I have used Apria Healthcare for CPAP supplies for several years and my experience has been…read moreconsistently frustrating. I rely on CPAP equipment for sleep apnea, so these are medically necessary supplies, not optional purchases. Over the years, I have dealt with repeated incorrect orders, long hold times, constant transfers between departments, and poor customer service. My most recent experience was the final straw. I placed an out-of-pocket order for replacement CPAP headgear and immediately noticed the confirmation email showed the wrong supplies. I called right away to correct the issue before shipment and was told the order could not be corrected or canceled. Instead, I was told I would need to wait for the incorrect order to arrive, return it, then place another order and pay again for the correct supplies. I also requested to speak with a manager and was denied. In the past, I was enrolled in automatic resupply without my authorization, and my HSA card was charged for supplies I did not specifically request at that time. The most frustrating part is that customers who depend on medical equipment should not have to spend hours fighting through avoidable mistakes and billing issues just to receive the correct supplies. Based on my experience, Apria's systems and customer service processes need significant improvement.

My mom's home oxygen concentrator had gone from a solid green light to a flashing yellow light…read moreindicating that something with the concentrator needed attention. We put a call into Home Oxygen Co and they sent a tech within a couple hours . Our service tech Marquis Thomas was not only extremely knowledgeable but courteous and personable as well. He replaced our concentrator and explained everything step by step. Marquis was the tech that originally came out and helped my mom get started with using a concentrator as well. Both visits he gets a 10 out of 10 and we couldn't have asked for better customer service . Thank you Marquis

Totally worthless every time I'm still in the hospital why you can't seem to.get.oxygen tank to a…read morehospital. Delivered to me In the past forgot adapter Get it together peoples lives and the hospital my time and.frustrsti on. Wasn't til 11 PM that finally notified the hospital you wouldn't make it . Have no business providing. Medical your going to get somebody killed.

Super friendly and helpful! I had an employee who had an off-work injury that required her to use a…read morewheelchair, so I came here to rent one until they could get insurance sorted out for a long-term solution. Vanessa helped me understand the options, talked me through buying vs renting, was an absolute charm in customer service, and made the entire experience super pleasant. Props to her! If you need mobility assistance, reach out to her and she'll take great care of you.

If you don't buy their products or have them installed there, they will not help you with any other…read moreinsulations. Terrible Customer Service.

They always polite and they are very helpful and always has my medication on time and they even…read morecall when it ready

Here at Rogers drugstore, Everyone is on a first name basis, And they genuinely care about the…read morewell being of all the people who are customers. I will never change or go to another pharmacy again

We are quite new to the medical supply thing with my mom's diagnosis being very recent, so we've…read morebeen quite unsure. Our doctor recommended an electric wheelchair and we found ourselves interacting with Premier Medical Supply. The first time Alan came around, we sent him back with an unsure response because we were unsure, but he was completely friendly and respectful, answering all of our questions as they came along. The next time he came, he got measurements and dealed with our insurance to get us a power wheelchair, and all that technical office mumbo jumbo. Again, great guy.He showed us the wheelchair he recommended for us, and all the color options. I think the hardest part for me was choosing the color out of the whole process. We went with a nice cherry red. Then, he brought the wheelchair and it was a great piece. Unfortunately, we wanted to use the 300lb chair upstairs, not downstairs. The next time Alan came, he brought along his crew and they dragged the chair up the stairs, and I can say it was not a easy thing to do, but they did it, as well as make minor adjustments they were unable to do the first time with my mom being upstairs and the chair being downstairs. Our overall experience was Premier Medical Supply was great, and if we need another wheelchair, I would definitely recommend them.

Betty was great, easy to work with, great selection & great staff . Pricing seemed to be…read morecompetitive

I found everything I needed here! I needed an extra set of scrubs and got a good deal here than…read moreanywhere else! The young man, Edgar, helped me out and made my experience great. He did a great job helping me find the right set of scrubs! Would come here again to buy scrubs again in the future.

Friendly staff and quick service. To be honest, our company works woth them fir scrubs etc. I would…read morego again fir work polis etc. And their embroidery was excellent.