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Home Specialty Construction

5.0 (2 reviews)
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10 months ago

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Kenneth A.

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6 years ago

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LOA Roofing & Construction - LOA Construction and Austin Roofing 706 W Ben White Blvd Suite 233a Austin, TX 78704 Tel: (512Z) 645-1687 https://www.loaconstruction.com

LOA Roofing & Construction

(33 reviews)

[Update] LOA reached out to me after seeing my complaint. They acknowledged that the placement of…read morethe scuppers could have been handled better and agreed to issue a refund for the gutter installation. In addition, they assured me that they would send someone to inspect the ponding water if the issue worsens during next year's rainy season. I appreciate that they took customer feedback seriously, and as a result, I've updated my rating from 3 stars to 5 stars. Context: I recently bought a house with a flat roof. This flat roof has 3 major areas. Because the original roof was poorly done, I decided to replace 2 parts of the 3. I hired LOA to install a 135mil TPO roof for this residential house. They came and installed the TPO from October 21 to 25, 2025. The total project costed $18,280. As I just bought the house, I paid the full amount out of my own pocket. My experience with LOA was a bit mixed. I will start from the positive side. Their price was competitive. I got 3 roofers to give me quotes for 80mil TPO and all had great reviews on both Yelp and Google. The highest quote was around $24K and the lowest one was around $16k. LOA's original quote ($16680) was in the middle but was very similar to the lowest one. Additionally, their sales representative was very responsive and helpful and that was one major reason why I chose LOA over the lowest one. After I decided to hire LOA, they even offered me 135mil if I added $1K because they had some leftover 135mil from another commercial project and I decided to take it. Basically the experience before the actual installation started was very positive. However, after the installation actually got started, the experience was mixed. First of all, they changed the crew just a couple of days before the installation because LOA got a big commercial project and that crew was assigned to that commercial project. But they told me the new crew was also experienced and ensured that I didn't need to worry about it. But what happened next didn't seem to show the new crew was that competent -- Initially I was told the whole installation would take 1 day, but in fact, it took the crew 5 days to complete. For me, taking longer time to complete the installation was not a big issue because I'd rather them do it right. Later they told me one of the reasons why the new crew spent so much time was because the new crew actually replaced all 3 parts of the roof rather than just 2 parts. This was a nice surprise since they didn't charge me more for that. But apparently there was a communication issue between LOA and the crew. Additionally, because of the installation delay, the weather changed and we got a bit of rain before the installation was fully completed, but they told me the roof was mechanically sealed so I didn't need to worry about the rain during the installation. When the rain actually came after the entire roof was installed, that was when the problems began. The first problem was the placement of the scuppers: two of them were positioned right above my wooden deck. Whenever it rained, water poured straight onto the deck. After I complained, LOA explained that the original roof had been designed that way. Although they could have positioned the scuppers in different places, they said they simply followed the original design since I hadn't specifically asked for changes. I found this frustrating -- I'm not a professional roofer and as a new homeowner I expected them to use their expertise to warn me about potential issues like this in advance. Unfortunately, they didn't consider the bigger picture when installing the roof. Anyway, as I felt I couldn't entirely blame LOA, I decided to spend additional $600 for them to install a gutter to redirect the water away from the deck. The second problem was ponding water. Even 36 hours after the rain had stopped, I could still see standing waters in at least 3 areas of the roof. One of these spots (number 1 in the photo) was exactly where the original roof had issues. Even worse, two of the ponding areas (number 1 and 2 in the photo) were located on the seams. I raised this concern with LOA again, but they said they wouldn't worry unless the waster remained for more than 4 days -- despite the fact that information from other roofers' websites suggests ponding water could be a concern if it lasts 24-48 hours. LOA told me they would eventually come back and apply some lower-grade TPO over the seams when they had leftover material from other projects. I don't know when they will do it but for now, I'll wait for them to do that since it's not the rainy season yet. I hope it will address the ponding issue. I also plan to monitor the roof during the rainy season in May and June to see if the water persists for more than four days.

I worked with Jay Curry and had a great experience. He was professional, patient, went above and…read morebeyond and communicates well. I have a one story downstairs addition connected to a 2 story wall of the mainhouse and have a complex leak issue at the corner. He gave me good options for a permanent fix. I would not hesitate to work with him.

Fusion Environmental Group - A home with a relaxing deck and sliders.
 #renovation #homeimprovement #inspection

Fusion Environmental Group

(16 reviews)

A 5-star review is certainly not enough stars for the work of Fusion Environmental Engineering…read moreGroup. Due to mold infestation in our HVAC system and duct work, cleaning the duct work was not a viable option. After conducting extensive online research, Fusion Environmental Engineering Group in the Austin, Texas area was selected to evaluate and test the air in our house for mold. Fusion Environmental Group provides Residential and Commercial Mold Inspections, Indoor Air Quality Inspections, Residential Asbestos Inspections, VOCs, and Formaldehyde Testing. The Austin Fusion team of Rick Weir, Mold Inspection Consultant, and Chantell Kirwyn (Tamer of Details) were outstanding in their interactions with us throughout the entire process. Rick Weir conducted extremely thorough mold and air quality inspections. Rick and Chantell are a joy to work with. I cannot say enough good things about Cary Kraft, Senior Project Manager. Cary Kraft's clear and in-depth communication throughout the project provided us with peace of mind. Cary also ensured that we would know every detail regarding the project so that there would not be any surprises. We never expected we would ever need an Environmental Engineering company in our lifetime. The Fusion team made the mold inspection and step-by-step process as painless as possible. If you are unfortunate enough to experience a mold problem that requires professional analysis, rest assured Fusion Environmental Engineering Group is the first company you should call. I highly recommend Fusion Environmental Engineering Group.

Rick was professional and knowledgeable! He took his time when doing the assessment at our house…read moreand investigated a couple other areas we hadn't planned on, and thankfully so because he found a bad spot of mold in our kitchen! He is timely with his communication as well, both in text and email. His protocol work is extremely detailed. We got comments from all of the restoration vendors we got quotes from that the protocol was thorough and easy to follow, so we found the value of the price paid well worth it. We recommend him and his company!

Grout Medic of South Austin - After

Grout Medic of South Austin

(13 reviews)

South Lamar District, Bouldin Creek, 78704 (South Austin)

We were having mold related issues in our master bath given that it was improperly installed and…read moresealed. We thankfully found Group Medic of South Austin and Pedro - who helped us through the process. I can't say enough nice things about Pedro. He truly went above and beyond to repair, regrout and reseal the entire bathroom. He was very knowledgeable, professional and such a nice person. We are very happy with the work they did. We highly recommend Grout Medic of South Austin. Thank you Pedro!

We had Pedro come in for sealing a walk in shower and caulking two bathtubs and associated shower…read morewalls. He is a very pleasant guy and did some things well (sealing the walls of our walk in shower). However, the quality control on the two baths/showers was poor. His mom was having issues, and perhaps he was in a hurry. But we shortly began to notice a lot of overpainting. And, now, a couple of months later, as we began to scrape the overpainting off the shower wall tiles with plastic cards, we noticed even more overpainting and a number of grout lines that had major portions with no sealer and a bunch of smaller areas that had gaps. We used leftover sealer to fill in all the gaps he missed. Also, the caulking around the tubs was, simply put, sloppy. Maybe it was due to his having to travel to see his mom in El Paso. Nevertheless, my recommendation for anyone who uses him is to do your own careful quality control checks while he's there. This is not meant to 'dis' him, but to help him succeed.

Home Specialty Construction - damagerestoration - Updated May 2026

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