National Seating are the worst for warranty work. They are condescending toward their clients. I…read moregot my first mobility scooter through them, but only because my OT made all the arrangements. If you rely on govt support, they will make your life a living nightmare. I don't know how they got on this list! I had a grinding issue in a rear wheel so bad my friends even mentioned it when we where out. I've sent it in for repairs twice and I'm beginning to wonder if it even gets taken out of the van. They keep telling me there's nothing wrong and treating me as if I'm an idiot. When I have to get a new one it won't be from them.

Prompt efficient drop off and pick up Thanks Jamesread more

50 years ago, I went with my mother to a shop to get a mastectomy bra fitting. We left without…read morebecause we could hear a young woman being belittled and crying. With that in the back of my mind I was nervous going to Nightingale to get a compression bra prior to surgery. Nervous enough as it was. What a pleasant surprise. Very professional, cheerful and delightful to deal with. From Cindy who took my call to Sylvia who did the fitting and gave me a big hug when I left. I cannot say enough great things about this place. Any surgery is enough to make a person jumpy but these people are amazing and very, very helpful.

I use a specific type of ostomy product not available in this area. I used to order it direct from…read morean American supplier until my medical coverage no longer covered it. The staff at Nightingale (Broadway) went to a considerable amount of effort to locate a Canadian supplier in Ontario who could ship the items to BC. I'm thrilled that once again I have a reliable supply of this product. Very happy with the service from Nightingale; their staff have been consistently friendly, helpful and accommodating.

I got a scooter last July and since then it has needed service three times. They were always a long…read morewait between the dat of my complaint until when. The repair was done. At first the toggle switch got stuck and they replaced it as I didn't want my scooter to "drive" me into the middle of the road while I was trying to live my life.about a month later, this had to be repaired again and the control box had to be replace. This repair took the better part of a day after a waiting period of a while. The last time I was stranded on the corner of Granville and Drake for over an hour until their technician could help me. He came, fixed it so I could get home but he told me to go straight there. He reported if to Macdonalds who in turn consulted the manufacturer. It turns out that they will replace the scooter. This is wonderful as I am afraid of using the scooter and getting stranded again or "driven" into the middle of an intersection! HOWVER, THIS DID NOT RESOLVE THE PROBLEM, I need daily access to a scooter so I can live my life as my legs are only strong enough to walk about a half block with my 4-wheel walker. I can't even go to the bank right now! I found out today that I have to wait until the end of March for the replacement!! This is unacceptable! I am moving to live with my son on March 5 in Victoria. I I have phoned three times since I was stranded and no one got back to me. They don't care about how this affects me. I have emailed Anne Drewa with my consumer complaint I have no idea how it is going to get resolved.

The Worst Care Of Anything Most People Couldn't Understand It's Now Over 7 Weeks I've Been Waiting…read moreFor That P.O.S. Company To Repair The Wiring In My Less Than 2 Year Old Scooter & They Will Only Rent Me A Scooter So That I Can Do Everything Like Doctors Appointments Grocery Shopping As Well So Many Other Things I Do Every Single Day! So I Ask Myself? What's The 5 Year Warranty For Because I Far As I Can See With All BS I've Been Going Through? That Warranty Covers Nothing At All Period Either That Or I'm Getting Ripped Off? They're Not Even Worth The 1 Star But You Have To Give At Lest One Right?

Good selection of walkers. I asked one of the sales guys to show me how it worked and he answered…read moremy questions. I returned later after doing some research and bought one the walker as well as a commode. I was even given a discount! Good selection and friendly service.

0 Stars - if it was an option…read more Don't go rent medical supplies here. The people working here are just plain bitter and rude. Rented some crutches here ($45), filled in the forms, gave credit card, got crutches with big rental stickers on them, walked away... THEN I obviously wanted to return them. Now the rude women behind the counter says she has no record of me renting them. Uhh... The crutches say RENTAL in big obvious letters. You took money of my credit card. You never told me you needed me to bring the credit card receipt with me. You said I needed to bring my credit card with me............... But no. She kept insisting I purchased them and was not helpful in any way. She 'looked' through her rental records and said she didn't have anything that was in my name. Never, ever, ever go here. For anything. Unless you want to buy a pair of crutches and have your day ruined by a bitter cranky person. And if you need crutches - please, feel free to contact me.

They have gone out of their way with fittings and ordering me something that isn't in their store…read more The staff are understanding, discreet and very professional.

From the owner: At Nightingale Medical we want our customers to leave our store feeling they've received the best…read moreservice suited for their medical supply needs. Our experienced staff is equipped with the knowledge and expertise to help you find the best product for you. Visit us today for your Ostomy supplies and Post-surgical garments.

I used to come here more often in 2017 and there was nice and honest pharmacist who gave me good…read morefinancial tips. Like how to use Pharmacare for very expensive medication. Today I came for new type of prescription and glad he was still working. Friendly and quick service. However what I didn't like was even the pharmacy was not busy (only one customer), the customer has to speak loudly HELLO from waiting line. Not at counter. If you were just standing at waiting line, no one would come for the service. Same when you came for pick up. They request it to the customer and post it.

On Oct 02 2019 I purchased 1 pair of Imak compression gloves from this place. They help reduce…read morearthritic pain and swelling. I wore them a fair bit but nothing out of the ordinary. 3 months later they are in tatters. I went there today hoping for a replacement pair but was met with total disconcern by the staff person there. Shouldn't a pair of $38.99 (plus tax) gloves last more than 3 months? This place does not seem to stand behind the products they sell.

Shoppers at New West Skytrain station at the cosmetics department has the most wonderful…read moreknowledgeable staff, "Sylvia" By far my experience and interaction with her has been very pleasant and positive. She always ensures that I get the best service and recommends prodctis that truly has been so good. She understands my skin care needs very well and never at once she hesitates to take her time in explaining about products while being mindful of other customers around. She had never failed failed me. She makes sure I get the time, attention and the best service with a very friendly, warm, inviting and welcoming, atmosphere where sometimes I just go in to say hello to her and not shop. She is that wonderful. She always has positive attitude, smile, always looking gorgeous and so beautiful. I love talking to her and getting to know about the products. She is very open and culturally diversed. She is not about selling. For Sylvia its all about finding the right products and make-up that works for my skin type, being able to afford it and loving the products. She is very soft spoken, caring sweet and genuinely cares for her customers. SYLVIA is the BEST. If someone else helps me during her absence I don't get the service. Sometimes I even walk out empty handed knowing if Slyvia was there I would have at least felt welcomed and cared for. I'm so grateful I found her. I just wish she was the manager of cosmetics department so that others could follow her as role model. Thanks Sylvia for always making me feel beautiful and helping me out.

Purchased an $80 Smile Direct Club teeth whitening kit from the 1202 West Pender St SDM in…read moreVancouver and the whitening pens turned out to be defective. SDM refused to refund or exchange the product for me & referred me to the manufacturer. The manufacturer said there is nothing they can do because the item was purchased through the retailer, therefore I must deal with them. SDM declined my request once again. Complete disregard for fairness & decency in this situation.