We reached out to Trail Appliance the next day…read more They listened to our concerns, gave us a full refund. We bought another washer and dryer unit from Trail. It will be delivered and installed by Miele. we were listened to and Trail made it right.

My problem with Trial Appliances is with their customer service on the phone. If you try to call…read morethem, be it 604-434-8711 or1-888-804-3111 you get a 1 out of 10 chances that you'll actually get a human. Otherwise, you get the same computer voice telling you what number to press depending on what you want. Number 3 is what you need to press if you wish to talk to someone. Here's what happens when you do: you get a lengthy speech about whether or not you called during business hours. Then when you have, you can press number 3. You get the same computer voice telling you to hang on, because all service persons are busy with other calls. Here's the kicker: they tell you that if you want a call back, to press 2. I have done this 14 times. You never get a call back! And then, after about minute, you get a very rude computer voice telling you that, "In order to save your time and their's, they are going to disconnect the call. Call back later." What?? I have waited for hours on line with other companies. How dare they hang up on me during normal business hours! If I'm willing to wait, I should be able to! I have walked into their show rooms. It's not exactly a circus! They have staff to spare. Why can't they service us on the phone as well as they do in their stores? Not good! Not good at all! Mina Shojania

I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

This was my first time going to the gourmet warehouse. I thought this place was only somewhere to…read moreget spices and food items, but I was so surprised when I walked in and I saw anything and everything that had to do with kitchens and cooking here. I thought I had died and gone to heaven lol. I bought an epicurean cutting board. Add well. The pictures will show it much better than I can but from now on when I need something kitchen related, I know where I'm going. I also noticed that some of the items were as good quality, if not better than some of the major stores and the price prices were sometimes even less expensive. You can't beat that. I found out they also gave cooking classes there as well. Staff were friendly and helpful. The store was well organized and clean. There is free street parking in front.

Came here for a cooking class and unfortunately, the power went out just a few minutes in! Sylvia…read moreand the rest of the staff handled it so graciously though, giving everyone food to take home. We had drinks while we waited (delicious mango Italian soda for me and my friend; wine for others). We ate a delicious sample of mango chicken salad because that didn't require cooking, and then the next day, our fees were promptly refunded in full. So all in all, a lovely place to be when the power is on! Pro tip: if you've come with someone else, get there early so you can sit together!

If you cringe at the thought of DIY disaster this may not be the store for you and you may end up…read morespending your first night with your furniture sleeping on the ground next to it if you're not handy with tools and interpreting diagrams.If you're pretty handy or if you have friends that are, this is a great place to get furniture. This is like a higher end IKEA and it's the closest full service furniture store to Whistler, without driving allllllll the way to Vancouver. We've used The Brick for two major hauls, once to buy furniture for our bedroom and living room and then the second time to get pieces that were missing. I like it that you get everything that you need even electronics, and they deliver free of charge. In under an hour for both shopping trips we had a new bedroom set picked out, living room furniture, dinning room furniture, bathroom storage solutions, TVs and wall art. I hate driving around to multiple locations trying to get what you need to get your house together and this was just convenient. The sales rep Ahmad that helped us was very cool and wasn't one of those pushy sales people. I wish I remembered the name of the lady that helped us the second time around, she was awesome as well. Delivery happened on time/ hassle free and just like that we had peices of furniture to fill our house. Pro tip: ask to purchase the floor model (it's already assembled and may be discounted). We did that with a bar storage cabinet that was super cool looking but looked really hard to put together as well as a full length mirror/jewelry storage chest. #Squamish

Thank you Nathan Rothenburger for helping us with our washer/Dryer combo this evening. You went…read moreabove and beyond for us & we really appreciate the knowledge and information you gave us. Your great at what you do and the brick is lucky to have such a team player on staff. Thanks again Respectfully Jamie Mackenzie

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

I see that most reviewers here had horrible, abhorrent experiences at this store. How interesting,…read moreas my experience was excellent! (I'm glad I didn't read all these reviews before I went there as, honestly, I probably would not have visited this store if I had read these reviews first). Backstory: a few years ago, my microwave died. This is the appliance I use most in my kitchen, so I was NOT happy. I went to Trail Appliances to get a new microwave. It had to have very specific dimensions as it is a built-in. I got an expensive new model there but opted not to get the expensive add-on warranty as I know microwaves usually last 7+ years. (Despite being impressed with the Trail Appliance showroom, I had some major issues with them. See my review from a few years ago). Anyway, wouldn't you know it, one week after this microwave's regular one-year warranty was up, this new, expensive microwave died. DEAD. One year and one week after purchase. I was fit to be tied. I vowed NEVER to go to Trail Appliances again. I so resented the whole matter that I resisted going to get another microwave for two whole years. (Yes, I bore a grudge lol! It was the whole principle of the matter). Finally, my kid begged me to get a new microwave, and I relented. I came to this store as it is close to me, and because I saw online that they had some microwaves that fit my dimensional specs. I admit, upon entering the store, I was a bit underwhelmed. It was definitely NOT the shiny, polished showroom at Trail Appliance. Far from. It reminded me of No Frills, as compared to, say, Whole Foods. (Don't get me wrong, though; I LOVE No Frills!). Here it was very basic, a showroom that was more like a small warehouse, with all the models just stored here in in the most space-efficient manner. But I saw that they carried all the major names in appliances, and I liked how nobody pounced on me as I looked around. After looking at the bank of microwaves, I went to a sales desk and spoke to Suraj Singh there. I told him my sob story about my dead microwave from Trails. I showed him the models I had found online on the CAS site that would work for me. He was extremely helpful and also gave me a lot of good advice regarding what to get and why. I liked that he didn't try to upsell me on their priciest models. Because I used to be an interior designer, I totally understand why he kept on asking me if I was 100% sure of the dimensions I needed, as the store had a lot of experience with people ordering appliances that ultimately did not work in their intended spaces, resulting in problems in installation and, usually, returning the appliances, and a lot of bad feelings. As I recall, I had to sign some documents, attesting to the fact that these are the dimensions needed and I stand by them. (As a designer, I remember having similar issues with people insisting they wanted certain furniture pieces and then waiting for delivery, and then finding out that the pieces wouldn't fit through their doorways, or were too big for the spaces, or didn't have clearance for opening up sofa beds, or whatever, and then they'd be angry at ME, despite refusing me access to double-check the space and take measurements before they ordered anything. This is such a common occurrence). I gotta say, I REALLY appreciated how Suraj said that I'd get emails from CAS, with copies of all documents for my purchase, and also keeping me updated on the status of my order. He said the machine would be coming in a few weeks and I'd get a call to confirm the date and time of arrival. And I SO appreciated that the delivery guy would take away my existing dead microwave (no other companies I had called were going to take away my old microwave. I figured I'd have to shlep it to a recycle center somewhere. This saved me a big trip). To make a long story short (sort of!), everything that Suraj said would happen DID happen. I got quite a few follow-up emails from CAS, got the new machine delivered when they said it would (the delivery guy was super nice too), they took away my dead microwave (GOOD RIDDANCE), I got all my documents (purchase order, receipts, manuals, etc) emailed to me (in addition to getting all the hard copies at the store), and there were no surprises or issues at all. My kid installed the new microwave and it works like a charm. So, yeah, I had a great experience here. They did what they said they would, I got the appliance I wanted to get, I paid a decent price for the model microwave I wanted, and there were NO surprises. I'll take this experience over the one I had at Trails anyday. (Note: I DID get the expended warranty on this microwave, just in case there's an issue down the road. Suraj gave me a good deal on it. I have learned my lesson).

Canadian Appliance Source The delivery team of C.A.S…read more damaged my fridge during delivery and then improperly connected the water line resulting in a $40.000.00 insurance claim from the water damage. The customer care manager was rude, condescending and unhelpful. When I asked whether I needed to go to the physical store to voice my concerns I was told the police would be called and I would be removed. Their website states that they are committed to values such as respect, responsibility and customer satisfaction. I was not granted any of that. My home insurer is entering subrogation to attempt to recoup costs from C.A.S. and the delivery/install company they use. It is unbelievable that C.A.S. makes no effort to compensate or even offer a goodwill gesture for putting a customer through 6 weeks of misery.

Kittie Stewart was absolutely fantastic to work with! She was professional, efficient, and made…read moreour experience as smooth as possible. I will 100% be going to see her again when I need more appliances.

Great sales person...until they had our money and then it's been a nightmare dealing with delivery…read moreand installation. The sales rep even described their delivery process as a nightmare which you'd think would prompt some changes but nope! Can't comment on the appliance yet as we don't have it but I wouldn't go here again and I wouldn't recommend them either.

The North Vancouver location is not worth going to. They tell you they will order in what you need…read moreand that it is in stock. Not true! After waiting over a week we were given a different option only to find out it is not in a box, no booklet and it is scratched! Needless to say, we went elsewhere.

Coast Appliances claims to have a customer service department, but no, no they don't. I bought a…read moreBosch dishwasher from them over a month ago. The machine was missing an important part. My installer had to go to a hardware store to buy the part adding another hour to my installation bill. Coast Appliances has lots of rules that favours their company but nothing that helps the customer. I have called countless times, left messages each time, finally wrote an e-mail as their robot message machine suggested. Manager called me, left a message while I was unavailable. That was 2 weeks ago. More calls, more messages. It is not an expensive part but the extra hour added to my bill is. I should not have to pay the installer for that extra hour. Where is your rule that keeps your customers satisfied? Be aware that they have No Follow Up once the machine leaves their store.

We needed a coin operated washer for our apartment building…read more They had no stock. It would be a month before delivery. This store has been our goto for all appliances in our apartment buildings. We started with them 30 years ago and we have noticed the general customer service has declined. Unless they improve it is doubtful we will continue doing business with them.

I needed a new fridge because the current one was dying. The appliance repair company I use orders…read moreappliances through Coast Appliances. I like the repair company so I ordered through them. It's a difficult delivery, stairs and railings have to be removed. I'm being billed $789 for the delivery and I will need to hire a handyman to remove the stairs and railings. The fridge was ordered at the end of September. Ten days after the 4- 6 week estimate, I call for the status. Was told the fridge would be in Vancouver on December 20. Get this text on December 21 "Hi Your delivery request has been received and is scheduled to arrive on Dec 23 between 07:35 AM and 10:35 AM. Click on the following link for more information on how to prepare for your delivery." I immediately call the repair company because this is the only number I have and tell the woman on the phone that I'm not prepared to take the delivery. She said the supervisor is not in and he will call me on Monday. She had asked me to text her the message I received which I did. On Monday I get a call from Coast saying they will be there in half an hour. I said I canceled the delivery through the repair company. 10 minutes later I get another call from someone else at Coast. I tell him the same thing. Twenty minutes later Frank from Coast calls. I tell him I canceled the delivery on Saturday because I had to hire someone to remove the stairs. Finding a handyman on short notice, two days before Christmas is not easy. He asked who I talked to but I couldn't remember her name. I asked who I should talk to to reschedule the delivery and he said to reschedule through him. I screen cap the text I sent her and send it to him I find a handyman who is flexible and call Frank on January 6th, 7th, 8th and 9th. No reply. On the January 10th I text the tech who does my appliance servicing and ask if he can intervene and have someone call me. Someone calls me and tells me that they are finding out where the fridge is. On the January 14th I was told that the fridge was sent back to wherever it came from and they have asked for another one and are trying to expedite it. It will take a month, maybe longer. All along I told everyone involved that I couldn't take the delivery on Monday December 23, Including the supervisor Frank. The repair company said that Coast thought I CANCELED THE FRIDGE, NOT THE DELIVERY. Was Frank asleep when I talked to him? I guess so. Raj from Coast takes over and apologises profusely for everything and will try to expedite the fridge. In the meantime, the repair company tries to find me one to no avail. The fridge finally arrives and is scheduled for delivery on February 14th. For the past 6 months, I've had to deal with rotting food in a 50ºF fridge and I'm looking forward to a new fridge. I explain to Raj that I will have to remove some of the stairs and he says not to. Here is his email: - Based on the video submitted to us, and the measurements made, seems adequate for delivery. - Please don't take out the staircase steps - not required as advised by our carrier. - Despite all due diligence, please note it is indeed a complex delivery. - It may go wrong - keeping my fingers crossed. I asked if there was a plan B. He replied: "The delivery team I am sending are specialists, they have been with us for over 40 years, they will explore any other possibilities, when at the place, if the options are safe and do not contravene WCB safety regulations." So, there is no Plan B. They arrive, walk around, and take measurements. As I fearfully expected, the fridge can't get up the stairs. I ask them to take it back since it's still in the truck and I figure out Plan B. I hire a piano moving company and coordinate the delivery with Raj so the new fridge will arrive immediately after the old one is removed and placed on the sidewalk. This went smoothly and cost me $2000. I ask Raj to remove the complex delivery charge. He said it was the repair company that made the charge, not him, and that the price was ridiculous. I go back to the repair company. They talk to Raj. It's now $349. I ask why and was told because of "side-swipe removal". No side-swipes were removed at any point. I send Raj an email with a screenshot of a normal delivery, recycling and removal charge from the Coast website which is $150. I pointed out that the delivery was not complex. A fridge was put on the sidewalk and another was put on a truck. I'm paying for his mistake when I was clear about the fridge not fitting up the stairs. He was also putting the repair company in a bad position, and not considering any inconvenience he caused me by having to wait 6 months for a fridge due to the poor service of Coast. TLDR; If your appliance and delivery is not plug and play or requires more brain power than a worm has, don't deal with Coast. If you enjoy 6 months of BS, frustration, and a barely working fridge that rots food, you won't be disappointed.

I've lived in the neighborhood for 18 years and my family and neighbours have supported them. Not…read morethe cheapest but lots of beautiful plants and accessories. I just learned they don't accept cash anymore. They obviously don't know the neighborhood or their customers. Unfortunately like many of my friends we won't be buying from them anymore unless they change their digital only policy.

Big fan of Figaro's! Connor is great, so pleasant and helpful. They have a fabulous selection of…read moreindoor and outdoor plants. They keep it well stocked for such a small space. The outdoor area is constantly replenished as things sell. They do points which add up to good discounts which help. They are on the pricier side but also have good sales such as the one right now, half off everything as they get ready to close shop for a bit. If you're looking for an indoor statement piece plant, this is the place to go. Hartley, the owner is wonderful.