I'm so grateful for Villa Toscana and the entire staff. They've taken care of our grandmother like…read moretheir own family. It has been quite the process to move her into a care home after living at home independently for the last 45 years of her life. We finally got her to move at the age of 99 so she would be safe, have a balanced diet, and build a community. We tried once a few years ago and it didn't stick. But the VT staff has been incredible. Katy, the activities director, is a true gem. All of the care staff are incredible. They are kind, generous, patient, and treat all of the residents with respect. We would never have been able to do this without them and our grandma is now thriving. Thank you, VT!

Phenomenal care! Conveniently located. Always answer questions timely. Warm environment. Family…read moreowned-expert management.

Gordon Manor was home for my wife for 18 months. It was a care center filled with compassion, lots…read moreof activities, and a staff that is amazing. I would recommend Gordon Manor to anyone.

The Gordon Manor facility for memory care is a gem both in its welcoming physical environment and…read morethe incredible staff who provide the highest level of caring for folks who are going through a trying end-of-life experience. Having experienced this caring first hand with my wife's situation, I would unconditionally recommend this facility to anyone in this stage of life. It does not get better than this.

I have previously collaborated with assisted care facilities, and my experience with Joshua and…read moreSadek has been exceptional. Their communication is prompt, and they demonstrate a strong commitment to Cresent Oaks.

My mother has been living here for just a little over a year now. The building is modern, well…read moremaintained and clean. I have only good things to say about the staff and the care they give. Moving to this community was a huge improvement from the institutionalized environment of a skilled nursing facility.

Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.

I Arrived at the Terraces at 5pm on Saturday May 9…read more I was told there was a problem with my pills between ECH and Terraces so could I have someone bring all my pills up to the Terraces. They also could NOT find a walker so they asked if someone could bring that as well. I had already realized that there were only 2 outlets in the room that would not work for the ice machine and compression machine. So I had them bring up my large outlet and surge compressor to plug everything into. When my friend arrived with all the stuff she called and told me she and some other people were out front because nobody would answer the bell. Since I didn't have my walker yet. I had to sit in my bed and scream. I need help until somebody finally came to the door and said, what do you need? And I said, people are stuck outside. Turns out the person monitoring the door decided to take a break. I was warned that there is only a skeleton crew available on the weekend. Little or no PT or OT. PT which is the main reason I was at The Terraces have some very good people but the policy is not to schedule specific times. That they need to be flexible because people have other things they need to do. So they can just tell you morning or afternoon. Four days had passed and I'd never seen a real towel. There are paper towels, but that's it. So when they said Thursday is the day for you to take your shower? I was like, okay? And since I didn't know what time PT would be because they never tell you, I thought I better hurry up and get it done. So I go in the bathroom, I wash my hair. So I used a diaper like a turbine on my head to collect the water from my hair. It actually worked pretty well. And then I finally got done I wiped dry with the paper towels all the rest of me. After all this someone brought me towels. That was the first day on Thursday that I ever saw a towel. There was a wheelchair in my room that was broken and I said, well, why don't you go get another wheelchair and she says, we don't have any more. This is their business to have equipment that is working. So now I have a defective wheelchair sitting in my room, taking up space. Once again, because PT can't organize anything. She stopped by at quarter to 10 asked if i had my pain pill. I told her no but she could just request one from the nurse. She said she'd be back at 10. She finally returned at 11:05. I yelled at her. She took real offense at that. She said she couldn't get back when she tried. That's just the way it is here she reiterated. We don't do schedules. She told me she wasn't here to give me a session now but to put me off until later again. I'd been waiting since 10AM. She said she'd have to get somebody else to work with me. I agreed. I realized how she operated. She would whirl in like a tornado. Start taping exercise diagrams on the walls and then say she would be back later at her convenience. I asked if they could give me a window for PT. 8-10 or 10-noon. She said they never start at 8 and that they couldn't do windows either. There is no end to the incompetency and inefficiencies at this facility. I'm making a comedy out of this but the reality is there are people in this facility that may be in life and death situations, and it is not a laughing matter for them. They have a whiteboard where you can put down pain control, when you had your last dose, when's the next one, what your pain level is when your pt schedule is etc. But nothing is filled in on them. This place is run by the seat of somebody's pants, I just don't know who's really in charge. There is a whole team of hard-working people at the bottom that are trying to do their best. They are the people that serve your meals. The wonderful Peter, who changes the ice all during the day for my knee is smiley, nice really cares. The people cleaning people, the cna's some of the nurses, but management just lets everything run helter, skelter. The PT when it happens is good. You just don't know when it's going to be Happen. All I can think of is the patients are too old to care. They just do what they're told when they're told, and they don't have any advocates. I don't fit into that mold. And there's the infamous red button. They have a handset at each bed, to operate the TV, and it has one big red button you can push if you need help. You can kind of only push it once it's either like on or off. There is no two-way communication. Then you sit and wait. You could wait an hour. If you need help going to the bathroom, good luck. There are signs all over the walls. Call, don't fall, press the red button. What a joke. I think the last scheduling issue with the PT woman was the end of everything as far as I was concerned. There would be little or no PT on the weekend so I left at noon.

I have never encountered a community with such an extraordinary team. From the moment we arrived,…read morethe warmth and professionalism were evident. Administrator Andrii set the tone. He was incredibly thorough during our tour--no rushing, no skipping over details. He patiently answered every question and made sure we clearly understood how the community operates. His calm, knowledgeable presence immediately built trust. The CNAs and nurses were equally impressive. They were attentive, compassionate, and consistently greeted residents with genuine smiles. What really stood out was how client-centered they were. Every staff member we passed made eye contact, said "hello," and acknowledged each resident by name--as if each person truly mattered. It's rare to find a place where excellent care, kindness, and professionalism all come together so naturally. This community exceeded our expectations in every way, and we left feeling confident, grateful, and comforted knowing that residents here are treated with dignity and heartfelt care.

We moved my mom into the memory care unit at Palo Alto Commons last July. She had Alzheimers for…read moreseveral years and was at home with in home care since 2016. She needed more stimulation and a social setting but also needed supervision and verbal cuing for some activities. After personally touring over a dozen facilities in the Bay Area, I thought that Palo Alto Commons was the best of the lot. The buildings are always clean and smell fresh. Some of the other facilities I saw were pretty bad. They either had an odor, were visibly dirty or the residents looked unkept. Palo Alto Commons was just a better all around environment. Mom seemed happy and content and was actively engaged up until the week she passed. I'm grateful to Palo Alto Commons for the level of care they gave my mom and for their compassion in dealing with me. It's never an easy choice to place a loved one someplace, but it helps to know that they will receive the best care, most attention and stay as active as possible for as long as possible. I'm glad we chose Palo Alto Commons for my mom, and if another family member needs care, myself included, we will be back.

Short staffed, bad food. Poor management. So may people these days. I heard the PCA not get paid…read morewell.

A few years ago, we moved our father into The Avant. He was reluctant to move out of his home for…read moremany reasons. He was there for over 50 years and it was a daily reminder of our mom who passed away a couple years earlier. But it was necessary as he was having trouble with stairs and was at an increasingly high risk of falling. The first few months were predictably difficult. But he quickly made connections with other residents and eventually started thinking of the Avant as home. He was treated so well by the staff. They were unfailingly attentive and thoughtful. They looked after him and cared for him better than we could've possible hoped. When his health took a bad turn or he fell, they were on top of it immediately. They contacted us right away and gave us thoughtful guidance at every step based on their considerable experience. Li Li, Trish, and the entire staff are very professional, knowledgeable and kind. The facilities are clean, modern, and well cared for. From what we heard from dad, the food was consistently great. My family and I highly recommend the Avant without any reservations.

My parents moved out of the Avant acouple of years ago. Dad liked it but his Alzheimers was…read morestarting to kick in. Mom was worried they would have to go to "The Other Side," also know as the memory care unit. Other residents say things to scare them about this arrangement. Dad loved the swimming pool in the apartment living, but once he 'crashed' into another swimmer who yelled at him, he no longer swam. Thus, my mom was ready to move out and live in their own home. Dad passed away a year ago and Mom, who is 93, is happy to live in her home. For me, I live 3 hrs away and always worry. I wish she continued to live at the Avant. She is isolated in her home, doesn't have transportation, but is happy to walk to her downtown. She is of sound mind, so I don't have any say, but that doesn't mean I don't worry. The Avant is a place I would live in the future and now that Mom is on her own, I think she would be more receptive to making friends with the other residents.

I cannot say enough wonderful things about Sunnyside Gardens. My dad spent some time there, and…read moreevery aspect of his care was absolutely top-notch. From the compassionate and attentive staff to the warm and welcoming environment, this facility truly felt like home for him. The caregivers went above and beyond to ensure his comfort, well-being, and dignity. They treated him like family, always engaging with him and making sure his needs were met. The medical team was knowledgeable and proactive, providing excellent communication and peace of mind. I want to especially mention Yazmin, Rajinder, Ed, Brisa and Karen. But all staff were great. I had several interactions with the cleaning and kitchen teams. They were highly professional and supportive. They were great at letting me know what was going on with my dad and making sure he was taken by ambulance to the hospital when necessary. They also provided a lot of valuable advice to me on his care/doctors including recommending a hospice provider when that time came. The driver, Ed, even visited my dad at the hospital several times while he was there. The facility itself is beautifully maintained, clean, and inviting. Each room has a private bathroom and patio. The meals were nutritious and delicious, and there were always engaging activities to keep residents active and social. The staff does their best to get residents to participate. It was comforting to know that my dad was in such good hands, surrounded by people who genuinely cared for him. I am forever grateful for the kindness and dedication of everyone at Sunnyside Gardens. If you are looking for a place where your loved one will receive the best possible care, this is it. I wholeheartedly recommend them without hesitation!

We have had a wonderful experience at Sunnyside Gardens and plan to recommend it to our physicians,…read moretherapists, family, and friends. Since day one, Sunnyside has welcomed us with kindness and compassion. Their entire staff from the executive director to the caregivers, activity leaders, and the kitchen staff - truly everyone - have all been professional, responsive, patient, and compassionate with our family and my mother who suffers from a chronic neurological disease. The rooms are spacious, and each room has a patio and a private bathroom. Both the food and activities are customized to patients' needs. Sunnyside Gardens is truly helping mom to "bloom". We give our highest recommendation to this wonderful facility.

Bridgepoint outdid themselves today at the Turkish Party. My mom and all her friends dressed up and…read morejoined the spirit of the lunch. It was over the top fun, the staff went above and beyond today to make this a special event. Here were some of the comments from our resident group today. "Best party ever". "This is exactly why I moved here to enjoy life again." "It raised my spirits to be part of the fun today." A plus all around, including the exceptional food. Hats Off Bridgepoint

I wanted to write a review for two employees Lani and Alicia at Bridgepoint Los Altos! I had a…read moreminor emergency and they were able to help me with amazing service and care. You could just tell that they both enjoy their work. They didn't have to help me but they are passionate about people. Thank you!

My father was only at Pacific Gardens for a short time before he passed, but I'm very impressed…read morewhat what I saw in the time he was there. The caretakers were conscientious and caring, the food was much better than his prior facility, his room was light, airy, and clean, and the MedTechs were really on top of things. The variety of activities each day was very impressive. I wish we'd found PG sooner so he could have enjoyed more time there, but I'm grateful for what he had. I wouldn't hesitate to recommend Pacific Gardens to anyone looking for the next step for a friend or family member.

We visited Pacific Gardens when we were searching for a facility for my grandmother…read more The facility is beautifully appointed, the lobby, dinning are and outdoor areas are lovely. It is a larger facility with two stories and the pricing is tiered based on the occupants needs and is inline with prices for similar facilities in the Bay Area. Residents have private rooms with bathrooms and a small kitchenette. Overall it is a nice facility. However it felt more like a hotel, residents had their doors shut and which is great for seniors who are independent. It did not seem like a place where my grandmother who was going to require hospice level care would get the personalized care we wanted for her. I also felt like the tour was very sales pitch oriented. For us while it was a lovely facility it wasn't the right fit.