We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

Needed help transporting my 98-year-old mother-in-law home from rehab and needed homecare…read moretemporarily until a live in could be found. All Seasons Homecare was highly recommended to me by my attorney so I gave them a call. I talked with the owner, Lou Ann. She explained how everything worked and answered all of my questions. I knew after talking to her that my mother-in-law would be in good hands. This place is top notch and so professional. I used All Seasons for 11 days. In that time, all the caregivers showed up on time and gave excellent care to my mother-in-law. At the end of each shift, the caregiver would write up a summary of their visit online, letting me know how my mother-in-law was doing and how the visit went. These notes were very insightful. I appreciate how if there are any problems or questions you can contact Honor, the company All Seasons partners with, 24 hours a day. Very reassuring. Everything went smoothly and I would highly recommend All Seasons/Honor. Are they expensive? Yes. Are they worth it? Absolutely!!!! When you need homecare done right, this is the place to contact! Thanks Lou Ann, Christina, and all the excellent caregivers. You guys are the best!!!

All Seasons Homecare was recommended to us by the rehab facility my mom was being released from and…read morewe could not be happier with them and the care they've been providing. We were given very short notice that mom was going to be released but Lou Ann and Christina met with us and mom to get better acquainted with her and her needs. Shortly after mom got home she had a virtual meeting with a therapist and with no way to conduct this meeting, Christina drove to the home to personally assist with the process. Above and beyond! An urgent staffing issue arose late on a Sunday evening while I was sitting in an airport so I called the 24 hour service number and within minutes I received a call back that the issue was resolved, another example of All Season's commitment to provide the best possible care to their clients and their families. All of the Health Care Professionals assigned to help mom have been very helpful, patient and kind (and mom can be a handful at times:) ) I also very much appreciate the fact that I receive daily reports once the homecare visit is complete that summarizes the visit. Living out of state this is beyond helpful. After reading the reports and finding out about doctor visits or therapist visits that occurred I am able to contact mom and discuss the visit, etc. Without hesitation I would recommend this organization for anyone who is in need of homecare services. The entire organization from Lou Ann and Christina to the personnel answering the 24 hour "hotline" is in my mind, without a doubt, the best homecare service available. Living out of state I am unable to oversee mom's care on a daily basis, but, in my opinion, All Season's professionalism coupled with their compassion reassures me that mom is receiving the next best thing to a family member being there

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

This is our second go-round with Home Helpers services for a parent in Santa Clara County. We…read morecouldn't be happier with both the quality of care givers and the administrative staff. Our Dad is in hospice. Home Helpers is attentive to our Dad's needs and our requests for monitoring, and quick to address concerns. These aren't babysitters. They take our Dad to activities, engage him with puzzles in his suite, and ensure he is nourished and hydrated. The company is very easy to communicate with and answers my texts almost immediately. We do have instances where a substitute person has to come in because the regular person is unavailable. The company has always found a replacement except for once in the past 5 months. Home Helpers was first vetted by our Dad's retirement facility, and was among several companies we could select help. I see many Home Helper care givers around the facility so I know we are not the only satisfied clients. The services are not inexpensive but the level of care for our Dad and comfort to our family is well worth the price.

We are very incredibly pleased that we chose Familiar Surroundings Home care. My initial phone…read morecontact with Michael was very informative, and his professional and compassionate manner put my mind at ease that we were pursuing the right option for our 91-year-old mom. Michael worked with his team to schedule a caregiver 24/7 within a few days before her hospital discharge. Knowing my mother, who had been living independently and now needed full-time care, was in great hands was a relief. The caretakers (Ellie, Mary Elizabeth, and Fernanda) could do everything the family needed: transportation, meals, cleaning, personal hygiene, safety, and companionship. We would use Familiar Surroundings Home Care again and have already recommended them to others without hesitation.

I've been a part of the Familiar Surroundings Home Care Family as a staff member for about 4 months…read morenow. I've been in this profession for many years (10 plus years) and FSHC is definitely at the top of my list as far as jobs. The staff and their support has been absolutely amazing and they are all there to support 24/7. Anytime I have questions, no matter if it was during a shift after a shift, or on holidays, they have always been there, hands on and ready to help! Mell, Jessica, Stephanie and all of the other FSHC Staff, I couldn't thank you enough for all that have done, and continue to do!! You all truly make the agency what it is and it's definitely an honor to beable to be part of this amazing team/family! Thank you everyone at Familiar Surroundings for all that you do not only for your caretakers but for your clients as well!

Getting care for your loved ones isn't easy. Cheryl J. Made it easy to find the caretaker for my…read moremom. My mom loved the caretakers assigned to her. Cheryl took the time to find out my mom's needs to best select the right caregiver. Look elsewhere, talk to Cheryl and she will make sure to meet your family's needs.

Great place to work and friendly staff. The manager, Ms. Sheryl Javier, is very accommodating and…read morereally takes care of her employees and clients' needs. Schedule is very flexible and if you are looking for an opportunity to have experience in patient care, this is a great start for your experience. Sheryl has been very organized and she responds to your concerns or questions right away.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.

Friendly, efficient, helpful. I fractured my pelvis and a nurse and a physical therapist came to my…read morehome. They actually made house calls. I was impressed -- and grateful. Nice people. Good job.

EDIT: I heard from the company and they indicated that there was an ownership transition the week I…read morecontracted the services and they felt this caused the billing disruption and the disconnect between between the old owners cased the out of the blue escalation. Sounds like the new owner has things under control and I am grateful they reached out to explain and clear things up. OLD REVIEW: An up and down experience. I got pointed to them by my doctor to arrange a ride. The set up process was smooth. Pick up on time. Wonderful person they assigned to drive me home. At that point I was a raving fan of this organization. That was February. Yesterday, they finally invoiced me. I had received nothing from them until this message. Their first invoice was a demand saying if i didn't pay immediately, the cost would be 150% of what I was committed. The labeled the first invoice as the "final notice". Phone calls on this issue went to voice mail and answering services and were not returned at all. Seems to be a business with great execution but some questionable business practices. Wondering if its a plan to wait until things are way old to send a bill so they can slip in fees?? They service and operations people are good so I would use them again. But I would demand they let me pay by check at the time of service and that they give me a receipt.

I have been receiving at home care from Comfort Keepers for a couple of months, and I could not be…read morehappier with my situation. The ladies who have come to my home have been very empathetic, efficient, and professional. They have been more than happy to take care of all manner of tasks, ranging from taking me to doctor appointments, accompanying me to the grocery store, along with meal prep, watering plants, taking care of laundry, and light housekeeing. I have even had even had help with putting up holiday decorations and adding plants to my container garden. It has been a great relief to focus on healing and not have to worry about my living space becoming cluttered or messy since I started caregiving services. The ladies who work with me are also very kind and supportive as I deal with my situation, which has been a big help in keeping me positive through tough moments. I look forward every day to seeing the caregivers assigned to my case and truly enjoy their company as well as deeply appreciating their help. I cannot recommend this group enough!

1+1 Cares is exactly that, an empathetic and caring company that puts the needs of my family and…read moreloved one first. The team worked diligently on finding the right caregiver for my family's needs and the type of care that we needed. Their communication was excellent and there wasn't any pressure or pushy sales people. They have very fair rates and just made the overall experience pleasurable in an industry which can be very rude and cutthroat. I highly recommend giving 1+1 Cares a try if you have a family member or know someone in need of care services. I've also recommended 1+1 Cares to a friend who's grandparent was being released from the hospital in a very short amount of time and Trisha was able to find the right caregiver in the East Bay to help with their family needs. Their process was very communicative, efficient, and timely which my friend truly appreciated.

This service was amazing and very helpful when my dad was moved from the hospital to a rehab…read morecenter. He required 24 Hour care because he kept getting up out of the bed 1+1 came out and did an excellent job! They are not only kind and caring to my dad, but they also followed up with me multiple times to be sure I was happy with the Care.

We've been working with ProHealth for 2.5 months and have had a great experience so far. I really…read moreappreciate how responsive Yvonne has been to making schedule changes and adjustments in care for my dad. Usually sending a quick text is all I need to do and she makes it happen. She came to Dad's bedside at the post-acute facility to make it easy for me to ask questions and sign him up for care at home. She has served as a valuable liaison. Nurse Dilara advocated for my dad with his doctor when anything wasn't quite right, drew blood for tests, filled pill boxes, and made sure med refills were up-to-date. Really appreciated having her in our corner. PT Abha and OT Ryan were super professional and helpful. Abha spoke loudly and clearly, which was super helpful for my hard-of-hearing dad. We decided to go with caregivers from ProHealth as well and have worked with some very competent, caring people. They are the true heroes who come day in and day out to accompany Dad in running errands and at appointments, support him with meals and tasks around the house, and keep the house clean and tidy. I'm very thankful to everyone at ProHealth who has served my dad in one capacity or another!

I've had the best at home physical therapy after my knee replacement surgery. Abha was wonderful,…read moreknowledgeable and taught me many tools to use during my rehab. She must be right because I got a glowing progress report at my postop doctor appointment. Thank you, Abha.