The maintenance worker Keith was great! After we put in a work order he came out quickly to help with our broken garage and got everything taken care of. He was friendly, professional and went above and beyond to make sure everything was working properly. He's a really cool guy and we truly appreciate all of his help read more

Update: Spoke with Stephanie, Business manager today and discussed multiple issues I was having. Stephanie has deep roots in chino and I felt that she truly cared about resolving my concerns and shared multiple new solutions the community would be putting forth. I felt heard and encouraged that someone in management also wants our community to grow and be better. I also wanted to give the night managers some recognition. They do an excellent job trying to enforce the rules amidst renters who just don't want to comply with policies and couldn't care less about what our community looks like. They're often left trying to manage kids/teenagers who are left unsupervised and whose parents don't hold them accountable for their behaviors. Very difficult job but they do it professionally and respectfully. I'm hoping the community improves with time. read more

Simon was a joke of a leasing consultant, went to tour a 2 bed unit with the people I plan on rooming with and he disregarded us from the beginning and was looking for reasons for us to send us away and did not explain anything well, if I choose to proceed with the complex it definitely won't be with Simon read more

I want to sincerely thank Caleb and Krystal for the seamless move in experience. From the application to getting our keys, everything was easy and transparent. The grounds are very well maintained, it is an extremely family friendly environment which we appreciate since we have two small children. Our kids love having multiple playgrounds to choose from! At night, it's very quiet and a wonderful place to come home to! We are very happy with our unit choice, it's so spacious and upon move in it looked and smell brand new! I could not recommend Homecoming enough read more

Toured the property with Dani this week and had a great experience. She was super helpful and knowledge and was able to answer all my questions before I could even ask them. She did a great job of explaining all the amenities and the convenient location of the property. The apartment was nice and roomy and had a good layout and the property itself is centrally located with near by shopping centers, schools and parks. Make sure to ask for Dani when taking a tour. read more

Caleb the leasing agent at homecoming at the preserve was Exceptionally, he really went above and beyond especially with me and my husband calling so much but he answered all our questions, was very present from start to finish. The tour was great, kept me in the loop with emails and phone calls, moving is stressful but he made it easier. If you're looking for a place to call home call homecoming at the preserves ask for Caleb, Daniela or Darren also awesome. read more

Yesterday, my husband and I attended an unscheduled apartment tour, and unfortunately, the experience was extremely unprofessional and disappointing due to Elizabeth's unprofessionalism and disregard for us. When we arrived, no one was available to greet or assist us. Another woman who arrived before us had to go inside and ask for help. Even then, Elizabeth did not come out to assist her. That woman ultimately went behind the front desk herself to retrieve her packages. About five minutes later, Elizabeth finally came out, briefly told us to scan a QR code, and walked away. We informed Elizabeth that we needed to leave by 2:00 PM and only had a little over an hour. She had us sit and wait while another couple with two children arrived after us. Elizabeth immediately assisted them first. Eventually, she called us into her office. During our conversation, she asked if we knew about the "phases." When I said no and asked if she could show me pictures or visuals, she continued speaking without showing anything, making it difficult to understand. She later mentioned that the other couple would also be touring apartments and never implied she planned to do a group tour, which I found very unprofessional. My husband and I intentionally did not bring our child because we wanted to focus and ask questions during the tour. Despite us arriving first, Elizabeth prioritized the other couple. She instructed us to drive ourselves so we could leave after but was really so she could take the other couple on the golf cart, explain amenities to them, and allow them to enter the apartment first. We were not given adequate time to view the unit, ask questions, or receive focused attention. Much of her attention was directed toward the other couple, who we later learned were on their second tour. The situation became awkward and uncomfortable, especially when trying to exit the unit while the other family and children were sitting blocking the stairs. When I asked to see other available units, she stated there were none in my requested layout then I told her I would still like to see. She said I could wait for her in the office. However, I believe she showed us a unit in Phase C priced around $3,200, which contradicts with my price range. No pricing sheets, availability details, or written information were provided at all. We were prepared to sign a lease that day and had the deposit ready, which I communicated clearly that I had to make a decision that day. When I expressed concerns and asked why the other couple was prioritized even though we arrived first, I did not receive a satisfactory response. Overall, the experience lacked professionalism, transparency, and basic customer service. There was poor communication, no visual explanations, no pricing information, and an apparent disregard for our time. This experience does not reflect the level of service one would expect when making such a significant housing decision. I hope this feedback is taken seriously, as it directly impacted our decision and confidence in moving forward. read more

Krystal was amazing , she communicated greatly leading up to the move in and getting me the unit i wanted

I wish I NEVER moved in. The smell of Marijuana, NO parking ever because my car doesn't fit in my garage & the section 8 I was never told about that also lives here. Kids on their E bikes running a muck...My PTSD has hit the roof & all i do is cry......The neighbors baby is always crying & I just can't believe this is supposed to be luxury & I've barely been here 6 weeks‍ read more

Dani was super helpful in giving me a tour of the property on such short notice. I appreciate her professionalism, patience, and flexibility for her client's schedules. Beautiful property with prime location with developments all around guaranteed to flourish in a few years time. Thank you so much for the tour, will definitely be recommending more people read more

UPDATE (12/30/2025): I received a call today from Stephanie in the management office. She apologized for the situation and, given that my rent has been paid on time since move-in, she removed the deactivation on the Loft Living platform. I want to specifically recognize Stephanie for her professionalism, responsiveness, and follow-through. She handled the matter appropriately and ensured it was resolved.   However, I do need to correct the statement made in the management's public response from Carlos J., Community Administrator Manager. This was not an NSF payment due to insufficient funds. The issue resulted from the Loft Living system defaulting to an unintended account despite my adding and selecting the correct account at the time of payment. I have documentation confirming that sufficient funds were available. Additionally, once I noticed the rent had not been drafted after several days, I proactively contacted Resident Services and requested management assistance, which is consistent with attempting to resolve a system error, not avoiding payment.   While I appreciate that the issue has now been addressed and corrected by Stephanie, I remain concerned with Carlos's initial handling of the matter and the inaccurate characterization of the situation in a public response. read more

Just so you know, The parking is terrible and regulations suck. The worst I've seen so far. If you have two car you can't alternate them from the garage to community parking. You will have a violation on your window. read more

I am writing to express my deep dissatisfaction with my recent experience at The Homecoming at The Preserve. When I first moved into the community in July 2022, the process was smooth and the experience was initially positive. However, after recently transferring to a new unit, I've encountered an unacceptable series of issues that have made my living situation extremely frustrating. Upon moving into the new unit, it was immediately clear that it was not in move-in ready condition. There were cobwebs throughout the space, several light bulbs were out, closet doors were not properly installed, and the paint quality was poor. In addition, both the washer and dishwasher emitted strong odors, the master bathroom sink had black buildup underneath, and the shower was covered in soap scum. We promptly visited the front office to raise these concerns, but were told that maintenance had already left for the day and advised to send an email. We did so, and maintenance arrived a few days later. Unfortunately, not all of the issues were addressed. I followed up again via email, but received no response from Darren, our point of contact during the move-in process. After leaving a comment on the Loft app, Darren called and explained he had missed the email due to being on vacation. However, his exact words ,"I have 55 other things to do" came across as dismissive and unprofessional, especially given the seriousness of the situation. That same week, I sustained a cut from glass that had been left on the floor during the washer installation. I then requested a meeting with someone in higher management and was connected with Stephanie, who was courteous, attentive, and a true professional throughout our conversation. I truly appreciated her help and hoped this would mark a turning point. Unfortunately, the problems continued. I later cut myself again, this time on a wood transition strip separating the bedroom and hallway, which had exposed nails sticking out. I reported this immediately. Maintenance was unresponsive, and when I called the emergency line the next morning, I still received no response. I followed up again after work, and was told someone would be sent out the next morning. No one contacted me. I had to call the office multiple times before someone was finally able to assist. Although the issue was supposedly fixed, the strips remained loose. I was told a third-party vendor would come out, but upon returning home, it was clear nothing had been done. After yet another email and phone call, someone was finally sent back to address the issue. The lack of responsiveness, communication, and attention to detail throughout this entire process is deeply disappointing. These are not minor inconveniences , they are basic safety and cleanliness standards that should have been met before I ever set foot in the unit. It is unacceptable to continually push residents aside when the unit was clearly not move-in ready. At this point, I cannot in good faith recommend The Homecoming at The Preserve to anyone. I sincerely hope management takes this feedback seriously and improves the quality of service and accountability moving forward. I do want to express my gratitude to Stephanie and Jaime (maintenance) for assisting us throughout this nightmare. read more

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This place has turned into the projects with all the section 8 people they have allowed in so avoid it at all costs. There is zero security presence but they rather have their staff driving around giving parking violations instead of protecting their community that they have turned into an unsafe living condition. There has been shootings, robberies at gun point, countless theft and vandalism and the apartment complex refuses to acknowledge it and will ask you to take down any complaints on their app that has a community wall the renters can post on. Look elsewhere if you are looking for a place to live because this has gone from luxury living to projects in a matter of 3 years and only getting worse. read more

Security is terrible there. Crime has increased. Section 8 housing is destroying this community. Kids are roaming the streets at all hours of the night banging on our doors. I will not be renewing my lease. I don't feel safe living here anymore read more

At this point I'm beyond frustrated with the staff and management at homecoming. I call the office to make a complaint & the staff is rude. I only seem to get a call or someone who is nice if I leave a review. We have been here for more then 3 years & I feel as though it's getting worse. I had made multiple complaints about how my neighbor smokes weed & the smell gets into are unit. I was told before there was not much they can do. I made a complaint about that on Google reviews & they called me right back. I called again on Monday to the office and the staff was beyond rude. They have designated smoking buildings however are building is smoke free. I'm tired of the smell of weed in my master bedroom and closet. It's a constant issue & I don't understand how this can keep happening if it states in the lease agreement that its against policy. read more

I lived here for 4 years, the last 1.5 years this place has gone down tubes with dog feces all over and section 8 fireworks every night along with police activity every other night. It's not safe in this area anymore. You got kids riding around on E bike bikes, gangs of them on scooters all hours of the night. They're letting just about anybody in here with government assistance. Which creates this kind of atmosphere it's time to move. read more

THERE IS NO PARKING EVER!!! It is an absolute nightmare. There are far too many units for the number of parking spots available. After a long day of work I spend 15+ minutes hoping someone will leave. They even have a perfectly good parking lot--but it's reserved for "future residents" and employees. When I asked management what I'm supposed to do, they literally told me to park on the neighborhood street and walk. Seriously? I'm a young woman in my 20s and they think it's okay for me to walk alone at night from off-property parking? That's beyond inconsiderate and feels unsafe. read more

Krystal is one of the best apartment managers I have ever worked with. I have hit a new chapter in my life. She made it seamless. Today I moved in to my very first apartment with no children. Thou she was very very busy. She left me in Great hands with her associate Darren. I hope I can call Homecoming at the province my home community for many years to come. There is no other apartment community anywhere I've ever seen in any other counties. Can't wait to meet the neighborhood 800 units on 90 acres of land. All it's missing is a farmers market Thanks , CHRISTINA MARCY JOHNSON CMJ SOCIAL DESIGN SOCIETIES Trent M. (Roommate) read more

Krystal was awesome! She delivered exceptional customer service. We came in and were approved within 10 minutes after searching for a home for months. She made the process so easy I wish I would have come 2 months prior. The whole staff was very friendly and very helpful. We are now happy residents . read more

and now they are responding as if they didn't already receive an email two days ago with the requested documentation aka our bank statement that proves the check was cashed. the kicker?? they replied to the email with "do you know which employee deposited it?" ???????? how the heck are we supposed to know what employee went to the bank after we hand over the check to the front desk???? again, save yourself time, money, and stress and do not rent from homecoming at the preserve. run by lazy incompetent thiefs. read more

Elizabeth Cuevas was super helpful and patient as we went through the leasing process. She acted so quick we moved in days after qualifying! I highly recommended giving her a call when you have some leasing needs! This place is so nice I pinch myself when I come home to my cute apartment! read more

Shout out to Selena Aguilar for providing immediate assistance and addressing my App issue . She provided updates until my issue was resolved . read more

Caleb is the MVP of leasing consultants. I had the pleasure of touring with this guy at Homecoming at Terra Vista and he was great back then. Good news! He's still great at his job over here at Homecoming at the Preserve. This dude was incredibly patient with my million questions and made the process of leasing an apartment simple and straight forward. I wish every apartment complex I toured had staff like this. read more

I wanted to wait before I gave a review upon moving in. My experience with leasing mostly with Samantha Spanelli was great! I had a quick deadline to move and she was able to find me the perfect space for my family. But was it perfect? Nothing in her control however I don't think I will be staying long here. The grounds are always dirty with trash and dog poop everywhere. Both my neighbors are very loud and I've complained a few times about one who plays music so loud after hours it would wake my daughter up. Maintenance is great fast and responsive but other than that I wouldn't recommend living here if you want quiet life. There is also police activity in the complex not joking EVERYDAY! The gate is always broken and anyone can enter. The children run around stealing, smoking, and causing so much craziness and nothing is done. I can't wait for my lease to be up to move. Def not what I expected upon moving. read more

I would love to thank Krystal Davis for her hard work and dedication with helping me get my new residents at the Homecoming, also want to thank Darren Rodriguez for saving the day in Krystals absence on my move in day ..I am forever grateful for these too individuals..You guys PHENOMENAL ‼ read more

This review is for Selena and Paige. They are a both a pleasure to work with and always provide top tier service.

The staff is very accommodating and the property is maintained well. The management is very approachable and open to suggestions from the tenants. read more

This post has been sitting in my drafts for yelp for quite some time now. I wrote this review when I was frustrated and I was hoping that the situation changes by the time I am ready to leave homecoming so I can modify the review with some more positive feedback. But that wasn't the case . PLEASE TAKE THE TIME TO READ THIS I've lived here for a little over three years, and when I first moved in, I was so excited to live in an apartment complex that resembles a residential neighborhood rather than traditional complexes. When I was touring the property before moving in I thought this was a family friendly area. I was so excited, but a little concerned about the pricing of the apartments. However, I decided that the price is worth what you "Get." But boy oh boy was I wrong. To start when you move in here they will give you access to an online community board called active building where your neighbors can post information on it. When I first moved in this board was filled with advertisement for a businesses rather than important neighborhood information. It was pretty frustrating to see all these ads and miss any pertinent information. Within a year the constant posting of small business ads stopped, so I assumed the individuals moved, or there were some restrictions placed. Next, and probably one of the most frustrating concerns is all the comments on active building regarding stolen or missing items and packages. Literally every other comment is about someone stating that the package said it was delivered but it has not been delivered or that the package was delivered and stolen from the front door. When I first moved in, I read some reviews on yelp that a lot of people have reported item stolen from their property. When I asked the property manager that was showing me around about this the response was people leave the garage open and as long as your close it that you should be fine. I should've taken that as a red flag but unfortunately I thought I will always keep my garage closed. However, looking back now how can I think this is OK where I live in an area that I am constantly running to make sure my garage is closed after leaving or getting home to make sure my property or house is not getting broken into. even with the garage closed people in the community have reported that there have been forceful break ins to the garages. If you are reading this review and thinking that you will ask the property manager about this don't expect much information because there have been other crimes and instances where police and even swat was called in and when you ask the apartment about any information, they say they cannot release it. Even if you decide not to ask and wait to see if something will be posted about it you will see nothing. At the time that I have lived here there have been a shooting resulting into murder, stabbings, sexual assault, multiple individuals on the sex registry living here, predictors following individuals on walks, MANY thefts, and multiple events of arrests and swat appearing to arrests individuals. You might be wondering well if management and employees don't tell us about this then How do I know this? going back to active building this has been posted with photos and even one of those incidences was reported on the news. Frustrating comments that are posted by neighbors on active building state that we live in a big community so you have to expect that there are some bad apples and it happens everywhere. I completely agree with the statement because this can happen in any other apartment building or residential neighborhood. However, my biggest question is why do you make all residents pay for a background check if you are still going to house sexual predators, etc. And to make matters more interesting once a year, when the satisfaction surveys are sent out management and employees will host these big events where they bribe you with free food, so that you can have that fresh in your mind and report high satisfaction . This my friends is called the recency effect where you tend to recall the most recent event, in this case of generosity of management to provide us free food, in hopes for positive survey responses. So you might be wondering why am I still giving them two stars instead of one. Although all of these negative offense occurred I still really enjoyed my apartment. Being able to live in a three-story apartment with lots of space, and having my own garage was enjoyable. if you are vigilant, cautious, and don't mind picking up your packages from friends or Amazon pick up locations, then you won't mind living here. read more

What more can I say about Krystal Davis the leasing manager. She was attentive, answered all of my questions and made sure the family and I were all set. Tough times with the fires and relocating but I couldn't appreciate her more. Thanks to the ladies at the front desk also during check in. read more

Krystal was very helpful, a very nice person , and the best of her a nice person, I love the environment and I think my family will be comfortable here! read more

Look for another place to live. They charge for DNA pet charge so that they can determine who is not cleaning up after their pets. The area around the office is clean but if you look around the complex, there are dog poop everywhere. It's not the complex responsibility to clean up after their residents but they do not do anything about the poop everywhere. Parking is the worst, they give violation and tickets to those who park in parking spaces (yes, they give you guest parking) but people park behind their garages overnight and no violations. Gated community but gates are broken and not locked. Smell of weed is everywhere in the complex and employees do not care. People are literally smoking in their open garages and management will tell you that they cannot do anything about it. Cockroaches and ants everywhere. They have maintenance crew that cleans around the office but that is pretty much it. Recommendation: Rent from someplace else. read more

I toured with Dani, and she was incredibly knowledgeable and helpful throughout the experience. I really enjoyed the tour--everything was well-organized, and she answered all my questions. The amenities were impressive, and the units we viewed were fantastic. Overall, it was a great experience! read more

Just moved out but I want to THANK Amara Calhoun and Jeremy Gravelle in Resident Services for their help! They have been AWESOME to work with regarding all my questions and concerns! Fantastic customer service! And special shout out to Teondra Windom in leasing for her help as well. She has been great to work with too! Thank you all! -Mark Natividad read more

Having been here almost a year I wanted to give an update review. Again, the community itself, the staff, amenities are all wonderful! However, I must say the hard part is the people who live within the community. On the daily digest there is majority of people complaining, finding the negative in literally EVERYTHING. Miserable people. They remind me of social media trolls and it stresses me out to the point where I avoid the loft community app now. They constantly complain about other people, going out of their way to focus on the bad and really "watch" others. Which is crazy because everything they complain about is usually what comes along with apartment living. It's gotten to the point where we might want to leave, I think a neighbor has a personal issue with my partner because out of nowhere, now we get constant calls of complaints made on us. Complaints that aren't even true , it feels like whoever has an issue is trying to get us kicked out. It's making me feel harassed and like I have to watch my back. I care about a safe community for my 1 year old. A bunch of Karen's in the community really kills the peace of living and that's important when it comes to the place you call home. The staff are really kind and do their best to upkeep the property and make residents happy. The Karen's even find a way to blame staff for things that are out of their control. It's a nice place to live just pray you get genuine and kind neighbors. read more

Still waiting on request to be filled! My washer has never worked properly! Called 6/9 to ask for service and submitted request. Still not Fixed it's 6/19 !!!!! Called Office left no answer and left a voicemail. read more

Homecoming at The Preserve - Still waiting on request to be filled! My washer has never worked properly! - Apartments Near Me - Chino, California

My wife and I were nearly bitten by a Rottweiler in this apartment complex. The management was unable to locate the dog and its owner. For the safety of yourself and your loved ones, I strongly advise choosing this place carefully. The community has a significant number of untrained dogs, many of these breeds are Rottweilers, Pit Bulls, Dobermans, and German Shepherds. read more

I agree with some of the reviews here. We moved in here three months ago and we can't wait to move out by far the worst apartments we ever lived in. Our unit was dirty was told by maintenance it seems our unit was not ready for move in. Had multiple work orders placed within the first months and not all were resolved still waiting on pest control to show up and this was almost two months ago. Our washer does not clean our clothes we have to go elsewhere to wash our clothes because we are tired of placing work orders and nothing gets fixed our dishwasher leaks water every time we use it. That being said trust me when I say you don't want to live here they will be nice and answer every call at first but as soon as you signs the lease forget about your calls being answered and work orders being resolved. read more

Weve been living at Home Coming for over a year and love it! We signed a new lease to transfer over to their new construction or plan c side of the property. Sam Seabolt was our agent and made the process a great experience. We ran into some bumps in the road with changing internet carriers (Spectrum to Frontier) Vanessa Sherrod, Leasing Manager stepped in and without asking was able to support with supplemental Internet until our issue was resolved. I can't appreciate it enough to be taken care of without having to ask. Also want to recognize the maintenance staff, very professional and kind. Thank you. read more

If you rent here you and stayed 30yrs you will have paid 1million $ for living here not including utilities. Do the math you will see this place is not worth it. Excellent amenities without unsupervised kids at the pool as they yell profanities at each other and shit in the community pool shower. The gym is incredibly too small with dirty men talking profanities loudly on their phone within the fitness center. The water faucet never works. I've lived here almost a year and this place is not worth 1 million. read more

Homecoming at The Preserve - Apartments Near Me - Chino, California