Buildings are old and you can hear all the boards creaking if you live in the downstairs units from…read moreupstairs neighbors. Staff is rude and good luck if you fall under hard financial circumstances because they are not willing to work with you. They are quick to evict you and make it difficult for you throughout the whole process even though you are willing to pay for late rent. Legal fees are ridiculous which makes it harder for you to get back on your feet. As a tenant of 6 yrs it is disappointing how they can disregard your commitment to them and take legal action against you this quick. In my opinion I would look elsewhere just to avoid the headaches.

They deleted all the negative reviews. There isn't a recent review because they're hiding them…read more This was the worst complex I ever lived in. The staff tried to steal parts of my security deposit. They will charge you $10-$50 extra for cleaning fees on what they say you're charged in hopes you don't look at the receipt from the vendor they used. I caught them doing this 4 times and they never explained why they did that or apologized. The staff is beyond rude, lazy, and will ignore any request you have. Our car almost got stolen from here. There's break ins weekly. Glass from car windows get shattered and they never come and clean it up. And the apartments have a bug problem. Avoid this place at all costs.

I've been living at Paloma for over two years now, and when the time came to decide whether to move…read moreout or upgrade to a bigger apartment with my sister, we honestly couldn't imagine going anywhere else. That alone says so much about how much we love living here. I truly feel safe and secure in this community, which is such an important thing for me. The staff is incredibly kind and helpful. They always greet you with a smile and are patient whenever you have questions (or call them multiple times like me.) The office gals, Leah, Allison, and Jackie (and I know there is another floater but I can't recall her name right now) are especially sweet and understanding, which makes such a difference in my experience here. They take the time to plan different events for us as residents to help build community and I love and appreciate that so much! Maintenance is also amazing..always timely, professional, and so helpful. We absolutely love Gus!! He's the best and always makes sure everything is taken care of quickly and with care. Paloma really feels like home to us. We're so happy we chose to stay and upgrade instead of leaving. Highly recommend living here!

I am an insurance agent and needed specific information on the building itself for an insured's…read morediscounts. They knew that I was not a potential renter, yet treated me with respect answering all the questions I had. I truly appreciate their professionalism and courtesy. Sarah @ TPG Insurance

Update: Spoke with Stephanie, Business manager today and discussed multiple issues I was having…read more Stephanie has deep roots in chino and I felt that she truly cared about resolving my concerns and shared multiple new solutions the community would be putting forth. I felt heard and encouraged that someone in management also wants our community to grow and be better. I also wanted to give the night managers some recognition. They do an excellent job trying to enforce the rules amidst renters who just don't want to comply with policies and couldn't care less about what our community looks like. They're often left trying to manage kids/teenagers who are left unsupervised and whose parents don't hold them accountable for their behaviors. Very difficult job but they do it professionally and respectfully. I'm hoping the community improves with time.

I want to sincerely thank Caleb and Krystal for the seamless move in experience. From the…read moreapplication to getting our keys, everything was easy and transparent. The grounds are very well maintained, it is an extremely family friendly environment which we appreciate since we have two small children. Our kids love having multiple playgrounds to choose from! At night, it's very quiet and a wonderful place to come home to! We are very happy with our unit choice, it's so spacious and upon move in it looked and smell brand new! I could not recommend Homecoming enough

I have lived in apartment homes and townhomes my whole life, and never have I come across a team or…read morea gentleman who introduced us to this place, as worthy of this review before. Upon walking into the front of the property I could tell the Santa Barbara cares not only for its look but its name, I read the reviews online expecting a normal intro, but no... these guys went above and beyond to make sure the transition from our old place to our new was exceptionally easy and smooth as well as fun and exciting. We initially met Mason who jumped leaps and bounds to show us tons of different units in the sweltering sun on a weekend after hours and took his time to answer each and every barrage of question line ups we had, gave us all the insight as how to apply or what we needed to ensure a successful application and win of one of the homes as well as filled us with confidence in his and the teams staff. Mason was extraordinarily kind and helpful throughout the process yet also treated my wife and I with the upmost respect and awesome banter and laughter throughout each tour. The guy needs a raise. Stat. This gentleman could definitely sell ice to an Eskimo, however, picking through the weeds, Mason went out of his way to make the process of picking a home fun and thrilling and even took the time to answer some misc. questions I had after hours whilst applying. Genuinely impressed. The other members of the staff Elissa (may have spelled it wrong) and Esteban were also involved with the I've in and they were absolutely stellar. Everything we needed they were within arms reach at any moment and gave us tons of support through navigating our wedding, the baby, and the move? We had our hands tied. The Santa Barbara chino hills staff members are seriously top notch and I have nothing but grand things to say. I don't trust some of the negative reviews on here. These guys kick major a**. If I could hire them on my sales team for construction I would in a heart beat. As for the maintenance they seem to have an army, and I met all of them pretty quickly so I didn't quite catch a name. But the fellow I walked through and inspected with was also phenomenal and I could tell that him and his team took the upmost pride and care about keeping the place looking fresh and clean. I seriously have no complaints. Every team member was more than pleasant to talk with and gave us ful confidence in our new residency here. We were looking to move out of California till we found this spot. We will definitely be calling it home for quite some time. Thank you to all the staff, if I forgot any names, forgive me, it's been a wild few weeks. If I could leave 10 stars I would. This is THE community to live in, in Chino Hills. And I've seen them ALL. None compare to the quality, effort and dedication to their renters and the property.

I want to recognize Stephen, one of the maintenance coordinators here. He is a knowledgeable…read moreprofessional and consistently does excellent work whenever I submit maintenance requests. Stephen takes the time to make sure things are done properly and with care. I truly appreciate his attention to detail, reliability, and the pride he takes in his work. A great maintenance professional makes a big difference in a community, and Stephen's professionalism and dedication are top-notch. I also appreciate his helpful advice, especially when he took the time to help me when I was in car accident. His recommendation for removing scratches from my car was very helpful. My overall experience has been outstanding.

We moved into this brand new community full of hope -- expecting a safe, clean, and professionally…read moremanaged place to raise our two-year-old child. What we got instead was fear, frustration, and a complete lack of care or leadership from Community Director Raven Lexime. Since moving in, we've experienced multiple serious safety incidents, including: * A unit in the community was struck by a gunshot. * A unit was raided by the FBI the day after Memorial Day. * There was an attempted kidnapping on the property. * Law enforcement has been on-site twice with AR-15 rifles, walking through the community, due to the above incidents -- a terrifying sight for any family, let alone one with a toddler. * And most concerning of all, we recently discovered there is a registered sex offender living among us -- in a complex marketed as safe and family-oriented. These are not isolated events -- they've happened in a short period of time and have made us, and many of our neighbors, feel unsafe in our own homes. As parents, we're terrified. We reached out to Raven Lexime to express our concern and ask what was being done. Her response? "The safety of your family is not my concern." That's a direct quote from the person in charge of this community. I responded, "I understand it's not your responsibility to keep my family safe, but as the Community Director, you should have a level of concern for not only my family's safety, but every family in this community." I wasn't reaching out for just us -- I was speaking out for all the families who live here and deserve to feel secure. Sadly, that moment confirmed what we'd already begun to realize: this place is being run by someone who genuinely does not care. On top of the safety issues, trash piles up constantly, bulk items are left out for days, and despite being brand new, the property is already failing to uphold standards. The lack of cleanliness only adds to the overall sense of neglect. For a brand-new "luxury" complex, it's shocking how quickly it has started to feel neglected and poorly managed. If you're thinking about moving here -- especially if you have children -- don't. This is not a safe or well-managed community, and the person in charge has made it abundantly clear she has no concern for your well-being. We deeply regret signing a lease here and are actively looking for a way out. This is not a safe, well-managed, or family-friendly community -- and anyone considering moving here should know exactly what they're walking into. That said, the silver lining in this community has been the incredible maintenance crew, who are responsive, hardworking, and respectful. And in the office, Spinelli and Kayden have been professional, kind, and helpful whenever we've interacted with them. It's clear they care, even if upper management doesn't.

This place is beautiful! The community is nice, quiet and brand new. The staff there made me and my…read morewife feel welcome and they were all very friendly. A special THANK YOU to Faith, for providing us with excellent service from day one! She was very helpful and on top of everything through out the whole process. So glad we found this place! Thanks again!

As my time here comes to a close, I want to share my experience as a current resident who has been…read morevery transparent with management throughout my lease. Unfortunately, my time at Vernola Marketplace has been far from pleasant. One of the first major issues happened early on: my boyfriend's car was severely damaged while parked under a broken light near the front of the conplex. I reported it immediately and was told the light would be fixed. It's now been about nine months, and that light was never repaired. There were also problems with rent accounting. My rent was incorrectly input once, and I was almost charged return fees for an error that was not mine--something I had proof of. Security has been an ongoing concern. My boyfriend's car was broken into multiple times. Despite reporting everything, nothing meaningful changed. Packages frequently go missing, and anytime a delivery is misaddressed or left out, it's almost guaranteed to be stolen. I've personally seen police walking the property with shotguns and several patrol cars on different occasions. The most unsettling incident was when our garage was broken into and several items were stolen. When I informed the apartment manager, I was met with dismissiveness. I was told that "crime happens everywhere," as if that should explain or excuse the situation. Even after showing that multiple garages had their locks tampered with--including ours--there was no real concern, only defensiveness. We were even told things like "criminals are good at their job," which felt incredibly inappropriate given the circumstances. At no point did we blame the staff--we were simply trying to report what was happening and warn that whoever was doing this likely had some kind of master access. Instead, the conversations became argumentative and unhelpful. To make matters worse, after our garage was broken into, items were thrown everywhere. Instead of addressing the break-in itself, management commented on our garage not being clean. This was shortly before we decided not to renew our lease. Parking is another constant issue--there isn't enough of it, and neighbors are not always courteous. Trash around the property can get out of hand as well. Throughout all of this, almost every time we brought an issue forward, we were told by the manager that they had "never heard of that happening before," even though reviews from other residents tell a very different story. It felt like a pattern of being minimized or gaslit rather than listened to. Parcel lockers, which we pay a monthly fee for, were broken for about four months straight. I later learned that other complexes offer this as a free courtesy. The garage, which costs $125 a month, didn't provide the sense of security you'd expect for that price. While the property looks visually appealing from the outside, I can't say the overall experience has matched what it costs to live here. I feel relieved to be moving because I truly can't imagine staying another year. For anyone considering moving here, I hope this helps you make an informed decision. I wish someone had been honest in the reviews when I was researching this place. Good luck, and just make sure you know what you're walking into.

This complex has so many parking problems as it is, and to top it off we're giving people Steve's…read moretowing stickers for their windshield when people already have 1 to 2 car garages? Makes zero sense when there's not enough parking as is, and we're just giving out stickers for no reason. Why have a 2 garage if you're not going to park there??? It's absolutely ridiculous.. This complex is just a dump and there is nothing "luxury" about this place. Been here 10 months and can't wait to get out of here. Looks nice from the outside but has been nothing but hell since we moved in. The roaches and rodent problems, which they act like they don't have. But yet wonder why they have problems when the trash dumpsters look like this. This place is a joke all around. Would never recommend this place to anyone.

If I could put negative reviews I would. This place preys on the fact that it serves a community of…read morepeople who are likely desperate to find somewhere to live due to its affordability (if you qualify for reduced rent) though it's "moderate" rent is not so moderate anymore, be prepared for rent to raise after one year. It is actually same price you will find elsewhere especially considering when your lease is up, your rent will go WAY UP. Because this community is not legally obligated to adhere to rent increase laws. DOCUMENT EVERYTHING. I moved into two separate apartments in this complex and both times something was broken during initial move-in inspection. First time a closet door was broken, second time a hole in the master closet door. They WILL pad your move-out charges with damages you did not do, EVEN IF you have documented them in your initial walk-in. I had a previous tenant knock on my door in tears because they claimed she had to pay for new carpet and the pictures they provided were not even of the same apartment. GO IN PERSON and HOUND them for your move our statement. They never sent us ours, just sent it straight to an attorney office who then started pursuing me for a debt. They intentionally did this, because if I had seen my statement first I would have had the opportunity to challenge the charges. Now I don't and have a 900 collections balance on my credit. THESE PEOPLE ARE SO SHADY AND PREY ON LOW INCOME FAMILIES. DO NOT MOVE HERE.

My experience with Meadow Square Apartment Homes in Chino was extremely disappointing…read more We applied for an apartment and were told everything looked good and appeared to be in order. Based on their guidance, we were encouraged to place a $100 holding deposit to reserve the unit. From the very beginning, I explained that my husband had just started a new job and would not yet have one full month of paystubs. We were assured the application still looked fine. After paying $59 per application and the holding deposit, we later found out -- not from the leasing office, but only because my husband called to check -- that our application had been canceled and the apartment hold was removed due to not having one month of paystubs. No one contacted us to explain, give us an opportunity to provide alternative documentation, or even notify us of the decision. This was very frustrating because the exact issue they denied us for was disclosed upfront before we paid any fees. We relied on the information provided by the office and spent money unnecessarily. I understand properties have qualification requirements, but clear communication and transparency with applicants is important. A simple phone call would have prevented a lot of confusion and stress. I hope management improves communication with future applicants so others don't go through the same experience.

This is for Robert he deserves 2 5 star reviews. He did 2 great maitenance jobs in less than 1 day…read more First he fixed our toilet within 2 hours putting in request and then he cleared all the hair out of our drain. Great job Robert!

The leasing office is very unprofessional and so hard to get a hold of. The apartment stairs,…read morehalls, and complex were always filthy and filled with dog poop. They did a really bad job in maintaining and keeping the apartment complex clean and in good condition. We only stayed a year and couldn't wait to leave.

GREAT FIRST IMPRESSION, DISAPPOINTING REALITY…read more.. I lived at Capriana for two months and want to give a fair, no-nonsense review of my experience -- the good and the bad, and why I ultimately decided to move. The Good: 1. The staff here is excellent. The ladies in the office were always friendly, professional, and did their best to accommodate me. Never once did I feel dismissed or brushed off. 2. Amenities are solid: decent gym, nice pool, dog park, (very small) food trucks, (way overpriced) Amazon package lockers (huge perk if you get deliveries often). 3. Everything is app-based -- even opening the main gate for guests or delivery drivers, which I thought was a really convenient feature. 4. The grounds are generally clean and there's always plenty of guest parking, which is rare in many complexes. 5. The Nova income verification system was fast and easy compared to other communities that required printing bank statements or tax returns. The Challenges: 1. Noise: I had the misfortune of moving into a first-floor unit below a very loud family. Their toddler was active late at night, and with wooden floors and thin soundproofing, I rarely got a full night of sleep. This is the biggest reason I left. If you choose a first-floor unit, just know that sound carries a lot. 2. Mixed tenant base: Management shared with me that a portion of units are reserved for Section 8 housing. While this may not matter to everyone, I personally would have appreciated knowing this upfront before signing, since it can affect the type of community experience you have. 3. Dog waste: Despite stations and bags provided, some residents did not clean up after their pets, which detracted from the overall cleanliness of the property. 4. Garage issues: My garage remote broke multiple times and each fix took several days. Frustrating, especially given the premium rent price. 5. Price vs. value: I was paying close to $3,000/month for a one-bedroom with little sunlight and ongoing noise problems. For me, the experience did not match the price point. To management's credit, they allowed me to break my lease early without penalty once it was clear the noise situation wasn't improving, and I appreciated that. Overall: Capriana is a beautiful property with great staff and amenities, but the thin walls, premium rent, and tenant mix made it a poor fit for me personally. Others may have a much better experience depending on their neighbors and unit choice, but I couldn't justify staying given the circumstances.

I really enjoy living here--it's peaceful and quiet. The leasing office staff are very friendly and…read morewelcoming, and maintenance responds quickly and fixes issues right away. The pool area and gym are always clean, and the property is very well maintained overall.

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

For the most part, I really like living here, but I just wish that they would be more strict. Per…read morethe lease, there should never be excessive noise and because I live so close to the pool, people are always blasting their music so loudly that I can literally feel my unit vibrating. Issues will also only get resolved, depending on who you speak to at the office. It's also sometimes really difficult to get anyone to answer the phone. Jacuzzi is constantly broken, and they swear that the pool is heated, but it is freezing even in 95° weather. People are always smoking, even though it's supposed to be a non-smoking property. I've seen residents jumping the gate instead of using their pool... Just things like that, but I feel really cheapen the overall experience of living here. The property itself is beautiful and the amenities are great, especially the huge dog park and the complimentary drinks and snacks you can get from the office during business hours. Also, their gym is the nicest gym I've ever seen at any complex. They also do fun little things like free smores kits during the winter. The best part of living here for sure is the modern property and the people that live here!