We visit a lot of Kirklands and often purchase things. The staff here is rude. Today there was a…read moredisplay of items with a sign saying 75% off. We took our purchases to the register and there were no employees and a line of customers at the register. Finally she came out from the back room. She told us the sign was in the wrong place. Took our item and put it back on the same shelf and put the same sign right next to it again. Update 8-1-22. It has now been over a week since I submitted my complaint on their website. I have email to follow up several times in still have not heard from anyone. On Friday I reached out to Christy at the corporate offices and left a voicemail. She never called back either. Today I tried to get in contact with Mr. Woody (Steve) Woodward the CEO. Let's hope someone responds soon.

We had purchased something from them they didn't have in stock back in April. After them not…read moreshipping it for 3 months we had to call ELEVEN TIMES to get the order canceled. "It will take 7-10 days", this is their standard bull**** explanation. July goes by, August, Septembe, October... it had been so long we kind of forgot about it. We began calling, emailing customer service back in November. Numerous calls, emails, nothing. I finally reached out to them on 1/4 on Twitter and asked where the refund was. Again, this isn't $5-10, this was almost $200. They researched and said it would be refunded in 7-10 (that's their favorite numbers) days. No expediting, no we will fedex it to you because we F'd up and would like to keep your business, nope... We will send it snail mail. 2 weeks later it's still not here. Oh, when I asked about them doing something to compensate for their mistake they sent me a 25% off coupon that can't be used on 90% of stuff in the store. Customer service for these clowns must be run by Mrs. Lippy's 3rd Grade History class. Why do we have to do so much legwork to get you to fix something you totally screwed up?? Unless you hate yourself, don't shop here.

I fell in love with Kirklands years ago when I first moved to south Jersey but since moving away I…read morehadn't been to one in years until today ... and the love is still there :) This Kirklands felt exactly (& smelled exactly) the same as I remembered. Given the holiday season they were jam packed (but very neatly) with all things Christmas and there was something for everyone. I came in specifically looking for a door wreath and left with one I absolutely love plus 19 other items I didn't even know I "needed" lol. The cashier Janeen was really nice and packed my items with care. I even had to call back after I left as I believed I didn't receive an item I paid for and she helped me over the phone patiently reviewing my transaction ... she is just awesome! I will definitely be back!

I have never been into this store until today. It was pretty small inside but they had a good…read moreselection of holiday decor, home decor, artwork, and furniture. Their holiday items were 50% and they had really good prices on candles and other doorbusters. I will definitely be back again soon! They had so much cute decor here!

Not a great first experience here. Had items shipped here…read moreto Brandywine town Center. Got a confirmation mail that they arrived and when I get to Kirkland's 2 days later no one can find my purchases. After about 30 minutes The cashier told me I should call customer service to which my response was that she or someone else should since email clearly told me it was shipped to the store. At this point the manager stepped in and went in the back and checked and then called customer service. This took another 15 minutes The end result being that there was a mess up. The email never should've been sent to me to because items were never sent to the store so I was told to go home and wait a few days and call back. Now I have to say that the manager handled this well because she did in fact tell me she would call when it was in And she did. So I have no complaints with the management, just Kirklands methodologies in communication and shipping. And I probably would've given this two stars because the manager did try to help but I got really annoyed when I got a major item home and when I went to hang it the hanging materials were not attached to the item as indicated in both the packaging and the email. I'm Done with online- ship to store ordering. Anything I decide to purchase from Kirkland's in the future will only occur on the infrequent times I'm in the area.

Always have a good sale and lots of options. They have the best decorations for seasonal choices…read moreand all year decor as well. They change their inventory often so there's always something new to find and the staff is always friendly. My favorite decor is the quirky lamp choices. They have lamps for every theme of a room so there's options for your house. Amazing blanket and painting selections as well.

First time here and surprised to see this location is closing. Entire stock plus display fixtures…read moreare 60% off. Last day Jan 26, 2026.

Great experience great employees very friendly big store very clean. Stumbled on due to Rockaway NJ…read moreclosed. The selection and values are amazing. Value for your money.

Kirkland's is a lovely store with beautiful merchandise, but my experience with their website and…read morecustomer service has been extremely frustrating. A nice lady at the store recommended to use my online account in order to get points. Great idea, and that's where all the problems started. I receive emails and text messages from the company, so my account clearly exists. However, after creating an online account, I was never able to log in. I tried everything: different browsers, incognito mode, and resetting my password multiple times. The password reset always worked successfully, yet I still could not access my account. Today, I called customer service and spent a long time on the phone with a representative who tried to help. In the end, she said she was "not IT" and abruptly ended the call. She mentioned that I could call back and speak to someone else if the issue continues -- and the issue does continue. I'm hesitant to call again, as I don't expect the next representative to be "IT" either. After researching this problem online, I found many complaints from other customers reporting similar website glitches. This raises concerns about reliability and security and makes online shopping feel uncomfortable. It's disappointing that Kirkland's hasn't invested in better website software, especially given how appealing their products are. Unfortunately, due to this experience, I'm giving up on shopping with this store. Too bad, Kirkland's -- this could have been so much better.

I love this place. If you like Homegoods, you will love it here. This is like Homegoods in that…read morethey sell home decor. But, it is a lot nicer and more organized in my opinion. They have a lot of unique items here. We ended up getting all our new Christmas decor from here. We were buying little hanging wreaths for our dining room chairs, but they were two short of the number we needed. The employees were super helpful with going back into their storage and finding two more for us. There is also an app you can download that gives you a random coupon to use each time you visit. This is a really cute store.

Very cute new store similar to Pier 1. At the moment 70% of the store is filled with Christmas…read moreitems (decorations and home decor) so I can't wait to go back after Christmas and see what kind of stuff they have. The store is clean and well organized. Staff is very friendly and asked several times if I needed any help. Prices are a lot more reasonable than Pier 1 but there are less furniture pieces. This store is outside next to Cheesecake Factory. Parking can be a pain in this lot.

FREEHOLD: Kirkland's is the newest store at the Freehold Raceway Mall featuring home decor and…read moregifts! The store entrance is outside to the left of JC Penney and leashed friendly dogs are allowed in! If you want to get into the holiday spirit, check out their seasonal decorations and come back to upgrade your home's look!

12/3/23 gorgeous store but I felt it was on the more expensive side - then again this area is a lot…read moremore ritzy than my humble coal region town. I enjoyed looking at the Christmas merch and I was interested to see their monogrammed large ornaments. There were barely any initials left. My friend lucked out at the clearance section. The help was friendly and efficient. Then again no one else in the store either. If I were in the area I would maybe go back. I say maybe only because in that area there are so many stores!!

The Kirklands Exton Store is under new management since 8/2023. The store manager "Katrina Baker"…read moretruly cares about this store and the customers who shop at this location. The staff is 80% new as well and they work well with one another and take pride in how this store looks, how customers are treated and ensuring the Kirklands brand is represented well. I have seen this staff being extremely helpful by carrying furniture, customers packages/bags out to their cars & SUV's as well as being very accommodating to them. Being a part of a store who offers "True" customer service where a staff goes out of their way to make the customer feel valued, appreciated and special is exciting and rare. Thank you Kirkland's Exton Team for being one of my favorite furniture and home stores in Chester County, PA.

Chaos!! The checkout…read morelines are very hard to get to. Half of the checkouts are empty and the other half have 6-7 cart deep lines. Service is what it is. The selection is great and so is the value. It does really help to be on the taller side to navigate and shop here. Parkking is like a Mad Max movie. I am surprised more people are not run ovet at the entrance.

It's COSTCO, enough said! Great selection of products…read moreCut Rate pricing Pleasant workers Quick checkout lines, even on busy days. Still the best damn hotdog/ soda deal in town!

I always find what I'm looking for and if you other things the value on every selectionread more

Fuck Costco. Multiple memberships, but Business not allowed until 10:00. Store is so overrated…read moreanyway, unless you buy bulk and gas.

Rockaway Townsquare is a great mall to stop at, located directly off Interstate 80, and can't be…read moremissed. The mall is fairly big, with two floors, carrying a lot of familiar brand stores, and even ones that I'm sure some have never heard of. The interior has a modern look, which I'm sure had its renovation done a couple or several years back, but adds up looking clean and nice. It's in no condition of being a dead mall, despite there being a couple of closed stores, specifically anchor stores that don't exist anymore (pretty much all malls these days). The food court has a number to offer, with some of its usual eateries and a couple of ones that will blow your mind. Plenty of tables are provided to fit many people. For restaurants, there are Red Robin, The Cheesecake Factory, P.F. Chang's, Muldoon's Steakhouse & Pub, and Chipotle Mexican Grill. I wouldn't mind coming back to this mall, but won't be anytime soon due to how far I am.

I LOVE ROCKAWAY TOWNSQUARE very fun to come here with…read morefriends i love how the target is near the mall you get a lot of steps as you walk around ulta,target,starbucks and so many more stores what more could you want!!! people are friendly many things to do here and many options on where to go i love coming on the weekends as I make a lot of memories with my friends here :))