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    HomeGoods

    3.0 (5 reviews)
    Closed 9:00 am - 9:30 pm

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    Kirkland's

    Kirkland's

    3.1(7 reviews)
    6.6 mi
    $$$

    We visit a lot of Kirklands and often purchase things. The staff here is rude. Today there was a…read moredisplay of items with a sign saying 75% off. We took our purchases to the register and there were no employees and a line of customers at the register. Finally she came out from the back room. She told us the sign was in the wrong place. Took our item and put it back on the same shelf and put the same sign right next to it again. Update 8-1-22. It has now been over a week since I submitted my complaint on their website. I have email to follow up several times in still have not heard from anyone. On Friday I reached out to Christy at the corporate offices and left a voicemail. She never called back either. Today I tried to get in contact with Mr. Woody (Steve) Woodward the CEO. Let's hope someone responds soon.

    We had purchased something from them they didn't have in stock back in April. After them not…read moreshipping it for 3 months we had to call ELEVEN TIMES to get the order canceled. "It will take 7-10 days", this is their standard bull**** explanation. July goes by, August, Septembe, October... it had been so long we kind of forgot about it. We began calling, emailing customer service back in November. Numerous calls, emails, nothing. I finally reached out to them on 1/4 on Twitter and asked where the refund was. Again, this isn't $5-10, this was almost $200. They researched and said it would be refunded in 7-10 (that's their favorite numbers) days. No expediting, no we will fedex it to you because we F'd up and would like to keep your business, nope... We will send it snail mail. 2 weeks later it's still not here. Oh, when I asked about them doing something to compensate for their mistake they sent me a 25% off coupon that can't be used on 90% of stuff in the store. Customer service for these clowns must be run by Mrs. Lippy's 3rd Grade History class. Why do we have to do so much legwork to get you to fix something you totally screwed up?? Unless you hate yourself, don't shop here.

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    Kirkland's
    Kirkland's - These scumbags lying 2/2

    These scumbags lying 2/2

    Kirkland's - These scumbags lying.... 1/2

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    These scumbags lying.... 1/2

    Kirkland's

    Kirkland's

    3.7(6 reviews)
    37.5 mi

    Not a great first experience here. Had items shipped here…read moreto Brandywine town Center. Got a confirmation mail that they arrived and when I get to Kirkland's 2 days later no one can find my purchases. After about 30 minutes The cashier told me I should call customer service to which my response was that she or someone else should since email clearly told me it was shipped to the store. At this point the manager stepped in and went in the back and checked and then called customer service. This took another 15 minutes The end result being that there was a mess up. The email never should've been sent to me to because items were never sent to the store so I was told to go home and wait a few days and call back. Now I have to say that the manager handled this well because she did in fact tell me she would call when it was in And she did. So I have no complaints with the management, just Kirklands methodologies in communication and shipping. And I probably would've given this two stars because the manager did try to help but I got really annoyed when I got a major item home and when I went to hang it the hanging materials were not attached to the item as indicated in both the packaging and the email. I'm Done with online- ship to store ordering. Anything I decide to purchase from Kirkland's in the future will only occur on the infrequent times I'm in the area.

    Always have a good sale and lots of options. They have the best decorations for seasonal choices…read moreand all year decor as well. They change their inventory often so there's always something new to find and the staff is always friendly. My favorite decor is the quirky lamp choices. They have lamps for every theme of a room so there's options for your house. Amazing blanket and painting selections as well.

    Kirkland’s

    Kirkland’s

    2.0(3 reviews)
    21.2 mi

    Kirkland's is a lovely store with beautiful merchandise, but my experience with their website and…read morecustomer service has been extremely frustrating. A nice lady at the store recommended to use my online account in order to get points. Great idea, and that's where all the problems started. I receive emails and text messages from the company, so my account clearly exists. However, after creating an online account, I was never able to log in. I tried everything: different browsers, incognito mode, and resetting my password multiple times. The password reset always worked successfully, yet I still could not access my account. Today, I called customer service and spent a long time on the phone with a representative who tried to help. In the end, she said she was "not IT" and abruptly ended the call. She mentioned that I could call back and speak to someone else if the issue continues -- and the issue does continue. I'm hesitant to call again, as I don't expect the next representative to be "IT" either. After researching this problem online, I found many complaints from other customers reporting similar website glitches. This raises concerns about reliability and security and makes online shopping feel uncomfortable. It's disappointing that Kirkland's hasn't invested in better website software, especially given how appealing their products are. Unfortunately, due to this experience, I'm giving up on shopping with this store. Too bad, Kirkland's -- this could have been so much better.

    I love this place. If you like Homegoods, you will love it here. This is like Homegoods in that…read morethey sell home decor. But, it is a lot nicer and more organized in my opinion. They have a lot of unique items here. We ended up getting all our new Christmas decor from here. We were buying little hanging wreaths for our dining room chairs, but they were two short of the number we needed. The employees were super helpful with going back into their storage and finding two more for us. There is also an app you can download that gives you a random coupon to use each time you visit. This is a really cute store.

    HomeGoods - homedecor - Updated May 2026

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