Called to rent a log splitter. Tyler said half a day is $75 (4 hours). I only needed it for less…read morethan 2 hours so I asked if the rental cost would go down. Tyler talked with the manager, Andy, and he said $75 is the minimum but when you bring it back, we can take some off the $75. I rented it for one hour and 10 minutes, from pick up to drop off. I asked for a discount and Andy said our minimum rental price for a log splitter is $75. Wow. It is not so much the money as it is the character reflection. Lack of integrity.

Remember the corner hardware store with a staff that was knowledgeable and jumped in to help. This…read moreis it!

This is the best place to get a great quality Christmas tree for an unbeatable price! We have gone…read morehere for many years and have never been disappointed! Also, I brought my 3 young kids to this location yesterday and Michael was SO helpful! He felt like a lifelong friend! I truly appreciate him helping me throughout the store to get in and out quickly! He was so friendly and knowledgeable. Keep doing what you're doing, Michael! You're a gem to this location and a wonderful asset to Ace Hardware!

Was looking for a certain Traeger smoker for my husband for Christmas. Wanted to try and go local,…read moreso I did some research and found out Hahn carried the model I wanted. So, I sent an email to them and boy am I glad I did! Adam promptly responded and connected me with the store manager, Matt. Matt was a pleasure to work with and the entire process from purchase to delivery was a snap. And not only was it a snap, but the grill was assembled and delivered (right on time by Jerry and placed exactly where I wanted it so it would be a surprise) on the day before Christmas without extra charge. Why would you go anywhere else?!? Can't get that kind of service, or help from a big box store. I would give 10 stars if possible, thank you all for your help!

Lowe's is often well stocked and I can typically find what I need relatively quickly; it's your…read morebasic Lowe's. Their website data usually seems pretty accurate with store inventory. The layout of the store is easy to navigate and the store usually seems pretty tidy. The only issues I've had here are when the time comes to seek employee assistance. Sometimes staff are very busy and it is hard to get help. The paint center has been good about color matching and customer service.

Horrible service with incompetent associates! Went there to pick up an order from curbside pickup…read more All items weren't there. The associate tried to tell me four 39" window well covers were "in they box"! Clearly, the box was 8"x4"". He closed my order and now I'm out $80.00. Contacted Lowe's online. No help at all! I'm done with them. Do not shop here!

I love this place. Although the number of hardware options is completely overwhelming, the really…read morethorough, competent, helpful staff make it accessible...even to those looking for "just the perfect" door knob. Special shout out to Cheri Twieg, the Sales Floor Manager, who located an order of mine from 5 years ago so that I could get a replacement item. She even called the manufacturer to assure the availability. For me, this place is a long haul to get to, but I'll be back whenever I need decorative hardware because they are the best.

This is a standalone location in Brookfield (the other location is connected to the Neu's store in…read moreMenomonee Falls). We had visited the other location and felt that the space was too crammed full of stuff. This location is larger and spread out, meaning its easier to browse. I think this store may have a larger selection - we found porcelain switch plates here and didn't see them in the other shop. We also found perfect cabinet hardware. Why not 5 stars? The staff here leaves much to be desired - we practically had to beg for someone to give us pricing and were basically ignored during the time we were in here.

The guys in the rental department are excellent. Very knowledgeable and they do an amazing job…read moremaking sure you are familiar with how the rental equipment operates and the limitations of the machines. I have rented everything from a pressure washer to a mini excavator. The rental guys provided enough information about each piece of equipment to leave me confident that I could safely operate anything I've rented.

I needed some new tools since my most recent ones were left behind at a job and stolen. It must've…read morebeen my lucky day because I was able to get everything that was lost on sale! The teammates were able to help me find everything that I was looking for in just two separate areas inside of the store. Thank you!