Agents at HomeSmart are very seasoned and Professional! The brand itself is a good brand in Southern CA. If you are thinking about selling and buying you should definitely reach out to them. Once again very educated, seasoned, professional and multi lingual. read more

One of the top brokerage's in San Diego for sure, they go the extra mile every time to make sure their customers feel important, satisfied, and heard. Would definitely recommend these guys. read more

I've worked with several real estate companies since 2005 & can honestly say this Carlsbad office is by far the best. Always creating strategies & implementing new technology for the clients that benefit them the most money in the shortest time. Very happy & highly recommend. read more

Christopher Parnell was the buyer's agent, and I was the seller. He was the most unprofessional agent I and my agent have ever worked with. I can only hope that he was not as arrogant to his own client, who was a first time home owner. He ghosted my agent on a regular basis. Deadlines came and went with no answer. Phone calls from my agent were not responded to. It was supposed to be a 30 day escrow and it went way past that, often stressing me and my agent, by leaving us hanging as to even if the buyers were even still interested. The timeline during escrow was a complete joke and my agent had to work through the escrow company to keep things moving, since the agent and the broker wouldn't respond to his calls. This agent was also extremely inconsiderate of my time, efforts and home. A 3 hour window was given for the inspection. They would not leave my property, after I showed up stating that they needed to leave, since I had to go to sleep prior to going to work that night. They took an additional 45 minutes after that. Once they vacated the home, I went to bed, and they still walked around on the grounds, while my dog barked at them from inside the house. I didn't get much sleep that day at all before work. This agent also left multiple doors wide open after leaving the property with his clients. He did not go behind them to be sure the property was locked and secure. One of the doors remained open all night, since I was unaware that it was left wide open. Horrible, horrible agent. read more

I worked with Samira Musbeh at the Bloomfield location. I cannot express how amazing this realtor is. She was there for me through a really tough market as I tried to rent my apartment during covid. I had so many challenges and she rolled here sleeves up (literally) and assisted in fixing a botched paint job, and a horrible professional cleaning job. I finally got it rented and had it not been for her get it done attitude and optimism, I don't know if my place would have been rented. Thank you so much Samira and I look forward to working with you as well as sending you clients. TNJ read more

We had a horrible experience with this office. They only represent the investor and leave the seller in the dust.

Real estate agent Rose Jacobson hung up on me when I called to inquire about a property for sale. Once she realized the house I was calling about had already sold she told me she had to get back to a meeting, acted like I was bothering her and hung up on me. She never mentioned she was in a meeting when she picked up and if it was that important she probably shouldn't have answered her phone. read more

I would not recommend using HomeSmart or Roger Lee to sell your home. We have had first hand experience with their pressure tactics to sell low and sell fast to investors. They do not work to get the best price for sellers. read more

Great brokerage to work for! Support, training and the people are all excellent!! Having direct access to the broker is very important and knowing he supports his agents and listens to the needs is very reassuring. read more

I love how HomeSmart is so reliable and always one step ahead. The whole team is so professional and welcoming! Not to mention that they offer 100% commission to all of their agents. 10/10 I would recommend HomeSmart to all agents! read more

I bought my home with HomeSmart agent. The service was excellent with a lot of knowledge and care. I am glad I chose them.

WE WOULD NEVER HAVE LISTED OUR HOME WITH ISABEL BOND IF WE HAD KNOWN THAT SHE WOULD BE TAKING OFF TO EUROPE FOR 3 MONTHS ALMOST IMMEDIATELY AFTER OUR LISTING APPEARED ON MLS. Isabel Bond listed our home on 4/18/23 but failed to disclose that she would be leaving on a planned 3-month European vacation 3 days after our listing went live on MLS. She claims that she told us about the trip. Isabel didn't tell us when she was leaving or when she would return. She told us that she would be going to Spain "soon." When we asked when, she said that it would be a "short" trip. She engaged two colleagues to cover up her deception. She told us that she had a previous commitment and would find a colleague to host a Saturday open house. We assumed that she would host the Sunday open house. When her colleague finished hosting the Sunday open house, we asked when Isabel was going to Spain and when she would return. He wouldn't tell us. Furthermore, Isabel now claims that she told us that her partner would fill in during her absence. That is not true. She brought her partner to tour our home and never once mentioned that he would take care of our listing while she was gone for 3 months. When we tried to call her partner the Monday after the open house to find out if she had left the country, it took him 3 days to return the 2 messages we left for him. In view of her deceptive tactics, we withdrew our listing and asked for an unconditional release. She said that she would turn over our listing to another agent if they would just call her. We fear that she will try to negotiate with another agent for part of the listing commission. We don't believe that any agent would take a listing under these conditions. read more

The broker Roger Lee seems to support unscrupulous real estate transactions by certain realtors. We witnessed a house in our neighborhood be targeted by investors and sold well below market value. We are concerned that others out there will taken advantage of. read more

I've been working with Gail Phillips for over 3 years now and come to know Gail very well. From the transactions that she has closed with HomeSmart, all have been done with professionalism and handled with utmost care, integrity, honesty and loyalty to her clients. I have seen Gail go way-out of her way, over & above her duties as an agent to accommodate her clients by spending countless hour behind the scenes ensure everything is perfect before, during and after the home is sold. Feel free to contact me personally at the HomeSmart Realty West office in Carlsbad. I'd be happy to rant & rave about Gail in person! She is definitely a GREAT AGENT with an awesome track record, looking out for her clients best interest in every way! read more

What a spectacular real estate company! Top notch technology and people. I recommend Home Smart without reservation.

Chirag helped us with the purchase of our home in San Diego. He is very professional, hard working, accommodating, understand the needs of his clients & we never felt under pressure working with him during our home search. On top of that he got excellent marketing & negotiating skills. We would highly recommend Chirag for all your real estate needs. Anjali & Karan H. read more

Arlene is a rock star. She puts her clients first and isn't afraid to roll up her sleeves and put in the extra work needed to get things done. I would recommend her without hesitation. read more

Worked with Concetta last year and what a great experience, she was so helpful, knowledgable , for a couple that was new to house shopping it was just to much info. She went out of her way to look for the right house, schools, neighbourhood and never gave up.. what we appreciated very much is that we were kept up to date daily not skipping one day to talk to us. Your are the best ... Thank you so much read more

I have known Roger Lee six months now and I have never met a Real Estate broker I like more. He is so helpful and the office staff is amazing. If your looking for a home to buy or sell, I highly recommend calling them at Home Smart Realty West. read more

Sharon Corcoran Realtor - Real Estate Services Near Me - Carlsbad, California

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I have been with Homeward Realty West for probably 7 years. Roger is ery helpful Broker. Love the support staff too. Thought I am in OC now, I still hold my license in Carlsbad bcos of Roger and his team! read more

I have worked with Roger Lee since 2008. In 2016 we enlisted his help to find a home to purchase when we relocated back to San Diego. We ended up selling the house in 2017 and I needed to find a condo in on a very tight time frame. Roger is the owner and broker for HomeSmart Realty West. Roger, personally, took my house sale and purchases because we are friends, on top of all of his responsibilities for HomeSmart. The HomeSmart team is exceptionally responsive, helpful, professional, and organized. For both, our house purchase / sale, and my condo purchase, the team kept me updated and on track. They were great about following up with my questions and assisting me with any additional information or needs I had. A majority of paperwork is done with DocuSign. They have the system set up so that you receive notifications when forms need to be reviewed and signed then send you a copy of completed documents once all parties have completed the work. They also have an excellent property notification site which allows you to search properties recommended based on the criteria you provide. Both the sale of the house and the purchase of the condo were on unusually short time frames for closing (3 weeks for the house, 19 days!! for the condo). I really enjoyed working with them and trusted any advice they provided because to past experiences with them. Roger was able to recommend several different service providers to me who are professional and reasonably priced. I inherently trusted the mortgage loan officer, and painter / general contractor he recommended. Anyone the GC recommended I also trusted because they are all tied together. Roger also had suggestions for things I could DIY to save myself some money. He is also an exceptionally experienced real estate agent himself. When I bought my condo, he wrote an airtight offer that represented my offer in terms that the seller couldn't refuse. I don't believe a less experienced agent would have been able to submit such a strong offer on my behalf. Roger works hard to run an extremely high quality, professional real estate firm, and does a good job doing it. I highly recommend HomeSmart if you are looking for a quality, efficient and professional real estate team. read more

This realtor and associated agents are guilty of gross negligence, fraud, failure to fully disclose hazards and material defects of property, blocking other realtors access to property. The double ending of the deal where applicable ( yes in my case) increases their commission and helps them avoid advising representing either the seller or buyer fairly. There is NO brick and mortar office with a firewall. Juanaca Failed to provide any information about safeguards and protecting oneself during the wire process and fails to provide information about the risk involved, i.e no insurance coverage for this act. The home I purchased was over inflated in price. Unrealistic comparables were provided. During inspection(s) it was becoming apparent that material defects she knew about or should have known about were being exposed. She failed to research and acknowledge material facts about home effecting the value. She argues with inspectors who are trying to be candid, ignores legitimate requests for repairs, especially the one she didn't disclose with sellers statement. She didn't provide required realtor disclosure documents for timely review. She has exposed herself and seller to lawsuits. She sandwiches ( hides) pertinent documents in DocuSign packets emailed at a later date but before closing so that It has the appearance she has completed her duties on time. She stages homes which which I feel is a conflict of interest in dual agency. She used the sellers vacant home as her office and so forth. She lied about the number of termite inspections, has her own inspectors who ignore or write low ball estimates for inadequate repairs. We received a FULL refund from one of her selected inspection appointees that I paid for. Why? Failure to FULLY disclose information pertinent to the home. She avoided getting a proper roof inspection at all costs . Once obtained it reflected a roof in need replacement instead of minor repairs. She lied about the pest report (s)and the rat infestation on the property and in house! We caught a rat inside our birds cage the other night! Luckily it didn't kill my parrot of 10 years. Inspection has revealed evidence of rats in the attic and the house smells of musk and rat urine at times. Rats have weak bladders and dribble everywhere. They chew wires and are the cause of a very large number of house fires. She doesn't care about pool safety if you don't have a child. Well, my new neighbor has a five year old! She initially tried to present the home as a WOW! stunner on line and as is in the docs. She changed her sales pitch to "as presented" and believe me she initially wasn't presenting rats, termites, wood rot, faulty electrical. After closing she confessed to my wife that she called the County Code Enforcement Dept on the neighbor. Of course she failed to disclose this from day one, a requirement. The police were called because two males were on the property, which has a gate, asking for the previous owner or renter then attempting to get some cash from me. Keys to the house are still floating around. I'm in the process of fully uncovering what's happened. A police report will be filed, complaints to DRE, Realtors Association, Better Business Bureau, District Attorney and so forth. Also she uses her degree in counseling in her sales pitch to comfort customers she rips off. Her tactics will be made known to the Board of psychology. Don't use her services. If you have and are unhappy, document everything, parties can be on the hook for up to 10 years for Fraudulent actions. read more

Horrible company. Horrible experience. Can't sell a house in Southern California in 180 days !! Wouldn't even break listing contract when asked. Stay away ! Gail Phipps is a terrible realtor!! These people are a menace to all because they have no integrity and are dishonest. read more

Gail Phipps was very patient with us as well as positive and a consummate professional. She found a home in the neighborhood she knew we'd fall in love with. She understood what we wanted and was clearly an expert on the areas she covers. read more

Rob Denny is the man! Rob just helped me purchase a 2bd 2ba condo in Carlsbad (La Costa). It was my first time buying a home, but Rob made the whole process as easy and stress-free as possible. He was very patient in explaining the entire process and all its intricacies, and in answering all of my myriad questions. He stuck with me through this tough market for months of searching, and I always felt like he had my best interests at heart. He wasn't just in it for a quick profit; he even talked me out of a couple of places I was getting ready to pay too much for. I spoke with several realtors during this process and a few of them gave off really sleazy, sharkish vibes. Rob is the polar opposite; one of the friendliest and most down-to-earth realtors you're likely to meet. So if you're looking for a hard-working, easy-to-talk-to guy who really knows his stuff, then Rob is your man. Thanks Rob! read more

I had to unfortunate pleasure of having Rene Broussard as my selling agent. The only goal he reached and ensured was getting his commission for the sale. There is nothing worst than having someone tell you "they didn't" know in regards to numbers. Unlike previous realtors who took full care of their clients ahead of time, he waited beyond last minute to inform me through out the entire process and he did bare minimum to achieve the goals required. It pretty sad when the buys agent was more helpful than the sellers agent through out the whole process. To make it all worst, the final day of closing, he waited to inform me that the deal was complete and thanks to the buyer agent, i made there on time to hand over the key in which to my surprised was greeted and congratulated by the buyers. My agent was nowhere to be found and didn't have enough courtesy to say anything through a phone or in presence. Guess he was too busy counting his $9000 plus commission to even remember how he received it. So after this, i have pulled back all my referrals because i didn't want my friends to encounter that shadiness that this realtor has to offer. So, whomever is reading this, do your self a favor and find a real realtor who wont smile in your face, make a bunch of excuses only to take his commission and run. Dameron Heno read more

I wish there were a negative rating. We listed our home with Gail Phipps right at the beginning of the peak of selling season. Our house sat on the market for 7 months without one viable offer. After 3 months of no activity we requested that she let us out of our 6 month contract so we could find an agent who could sell our house. The broker and the agent would not let us out of our contract. We were in a divorce situation and the longer the house sat on the market the more money it was costing us. There were numerous mistakes on the listing. She couldn't figure out how to market the house with an un-permitted room. She was not consistent in her communications between my ex-husband and I. She would tell him things and not tell me. She even told me to wait until this is over and I will share with you what he told me. She played us against each other to make excuses for her inability to do her job. When all was said and done and the contract finally expired. We listed with a new agent who spent 2 weeks staging the house and sold it within 10 days for close to our market price. The problem with the house not selling for 7 months was not the house itself but the selling agent. She entered my home without my permission when my minor daughter was home alone. She stirred up additional controversies in our personal life. This was the WORST experience ever. read more

I had the unfortunate experience of having to interact with this Ms Marshall of Home Smart during the sale of my home. Not only is she incredibly rude and obnoxious, she is also a bully. I can not say she made the experience pleasant for anyone. She seemed to make the experience stressful for all parties involved. This was our 6th real estate transaction in 4 years, so we are pretty familiar with buying and selling properties and have worked with many agents. While we did have an agent representing us for this sale, we have also sold on our own. Fortunately for us, our agent was able to buffer us from direct dealings with Ms Marshall most of the time. Even so, I can safely say this was the most unpleasant transaction of any. Despite how difficult she made the whole transaction, what really was the icing on the cake was when she derailed the sale less than 2 days before closing. During the final walk through she didn't like one of the agreed HOMEOWNER minor cosmetic repairs, and basically talked her buyers into considering walking away from the deal (who were living in temporary accommodation and had signed their loan paperwork). Incidentally, it was a cosmetic repair noted as non urgent / non essential on their property inspection report. Each interaction with this agent cost us more money, which if you use her as your agent, might appeal to you, however, most prefer smooth transactions and low stress over greed. During our walk through, she was so incredibly rude, I came close to throwing her out of my home. She left everyone present gobsmacked and her own clients left looking incredibly distraught. A "good" agent would not do that. She had no solutions, just problems and criticism, and left a bad taste in everyone's mouth. The next time we sell a property, if her name comes up, we will not consider her clients offers at all. The whole experience was miserable and frankly, if OUR agent hadn't saved the day, we would have let them walk rather than deal with her one more time. read more

Found what we thought was the home of our DREAMS!! Our Realtor submits our offer and it is accepted by the Seller and their HomeSmart Realty West Realtor, Gustavo G. VA Appraisal comes back with repairs and price reduction. The sellers Realtor confirms with our Realtor via phone that the Seller will accept the new contract. This occurs approximately 10 days before closing. We gave ourselves a 15 day grace period past the original closing date in our current rental and kept our Property Manager apprised of our timeline. Per the sellers agent we were good to go. He kept telling our relator that the contract was "on its way". Since the HomeSmart Realty West Agent continued to say we were moving forward we did not adjust our rental move out date. Well trusting this agent was a terrible idea. We lost our rental, moved all of our things into storage and are living out of a hotel because of difficulty finding a rental with our animals!!! The Closing date passed and we sent the Notice to Perform. Nothing!!! Finally we tracked down the Seller. He said he spoke to his realtor a WEEK EARLIER AND TOLD HIM THAT THEY INTENDED TO KEEP THE HOUSE. I am disappointed that this guy kept pushing us forward. Had he been honest we could have kept our rental. This house is scheduled for Public Auction on the 5th of August and has tax liens. Honestly a Cluster! My fiancée is Active Duty Military and has worked hard for this day to be deceived by this Company's Agent is awful!!! Now the Sellers agent claims his clients didn't understand what they signed! Isn't that his job to ensure they do before they sign. So here we are in a hotel, paid for insections, appraisals etc only to find out we were basically duped!! I encourage this agency top look into the dealings of their agents its a shame that this type of thing happens. We are still under contract as we weigh our options prior to the auction. read more

I just sold my house in Temecula and cannot say how much I appreciate the work that Angela Reynolds put into selling my home. She really went the extra mile for me and kept me informed every step of the selling process. It truly was as professional and drama free as I could have hoped and it felt great to know that Angela was taking care of me every step of the way! Thanks Angie! read more

I worked with Angela Reynolds at Home Smart, she was great. She took great care of us, she was very professional, patient. I would recommend her to anyone looking to buy a home. read more

richard novey rings my door bell and assumes when my visiting parents open the door they are the home owners and precedes to tell them our house is up for auction. it may be public knowledge but only if you go looking for it. so guess what they did when he left? researched it. thanks jerk saying sorry doesn't help either read more