I am pleased with my service from this company. Daisy and…read moreEmanuel D. Represented the company well.

Another addition be sure if they pull the insulation from the exterior walls to replace pipes that…read moreyou let them know it needs to be replaced. Come to find from the stucco person it was all pulled to replace pipes but never replaced. This will increase heat gain/loss within the house. We expect to find more issues to come. The company refuses to return calls and as all of us have dealt with issues with companies/ businesses big to small issues, unfortunately this one is the reaches the top.

I had only ever previously used Gundlach's for annual servicing. I knew they were more expensive…read morethan their competitors for this, but I was willing to pay the small amount extra because it wasn't that much, they had great customer service, and they were very fast. My experience with them changed completely when I needed actual work done. Long story short, my house needed a complete replacement of all the duct work and the estimate that Gundlach's gave me was was more than double what some other companies in town told me they would charge for the same job. MORE THAN DOUBLE! FOR THE SAME JOB! If you want to pay in excess of $10,000 more than multiple other companies in town are charging then you should definitely use Gundlach's. Special shoutout to their service technician Brent who, in the enclosed screenshot, is trying to guilt me into going with them by referencing my disabled wife's health and also admits, in writing, that if money is your main concern then Gundlach's isn't the company for you. That's not my words - that's directly from a Gundlach's employee. I've worked in customer service for almost 20 years and find these tactics to be... questionable at best. If you need to resort to guilt to close a sale then you've already lost. Also, that crosses a line and is highly inappropriate. You don't know our situation. Don't talk about something you know nothing about. I have no idea what he was trying to accomplish by confirming that if money is my main concern that his company won't work for me. Yeah, that was obvious, but thanks for the confirmation. I saved $13,500.00 by shopping around and getting competing bids from other companies in town. I suggest that you do the same.

I had a very disappointing experience with Gundlach's. They came out, diagnosed the issue, and…read morequoted me $3,300 for the repair. That price felt extremely high, so I decided to get a second opinion. I'm glad I did--another company completed the exact same repair for $1,000. Not only was the price far more reasonable, but they were also kind, understanding, and willing to work with my budget. They genuinely seemed to care about helping rather than just making money. Based on my experience, Gundlach's pricing felt excessive, and I would strongly recommend getting a second opinion before committing to their services.

A real life, honest, HVAC company that's not trying to overcharge, upsell, or bankrupt its…read morecustomers. Great Dane was our second opinion, after the first company told us we needed a full reduct estimated at $10k. Great Dane came in, with video equipment to show us the damages, and completed all repairs for $450. Since they came in May, our house is actually cool again without the a/c needing to run all day long.

Wow such a great service! He came first thing in the morning, diagnosed and fixed my AC in less…read morethan a hour. Highly recommended! 5

Needing information on a HVAC system contacted James Air Conditioning & must admit that Paul & Amy…read moreare the most honest, knowledgeable & sincere owners of a company that I have dealt with in a long time. I would highly recommend them to anyone!

Paul seems like a really honest knowledgeable guy who gets it done…read more Had heater fixed then ac broke. He couldn't fix but recommended someone who can.

Sangeet Pal and Peter good job, friendly and was here on…read moretime. Enjoyed there company and recommend everyone

I guess I should've known better--once again. My review from 2023 still stands, and here I am in…read more2026 feeling just as disappointed. After my 2023 review, customer service reached out in an attempt to make things right and offered services I couldn't pass up: a free A/C inspection and a cash credit for future use. During that visit, the installer pointed out several "high-cost" items that supposedly wouldn't be covered under the free inspection, so the credit had to be used to address those issues. After that experience, I didn't look back or consider using Monarch Home Services again. That changed when I started receiving multiple text messages advertising a "free tune-up." Against my better judgment, I agreed and scheduled it for today, 1/23/2026. I even left work early to be home. Then I received a call saying they needed to reschedule because their installer ran into issues that would take all day. What a joke. Customer service seriously needs to do better, because years later this company is still delivering the same disappointing experience. At this point, the most consistent thing about Monarch Home Services is the disappointment--at least that never needs rescheduling.

Mike has been servicing my air conditioning unit for many years, has kept it running when other…read morecompanies in the past always tried to sell me a new unit. When I call he always manages to make time for me even in the busiest part of the miserably hot summer and his rates are so very reasonable. Would highly recommend Empire!

Mike arrived the day he promised, was very professional and courteous. He was able to diagnose the…read moreissue with our HVAC unit quickly and got us back up & running that same day. We will absolutely be reaching out to him for future heating and cooling needs.

Techs responded quickly, arrived on site on time and provided a professional quote quickly.read more

I was in need of a new AC company. South Valley AC & Heating was recommended to me. I spoke with…read moreChris (owner) to set up an appointment. This process was easy and swift. Day of appointment I received a message that technician was on their way. Technician was prompt, very knowledgeable and did a thorough check/diagnostics of my AC unit to make sure it is ready for the upcoming summer months. Overall I am very pleased with this company. Great customer service all around. Will definitely recommend to others. Be sure to support small local businesses instead of big box companies for your AC/Heater needs. Great company and great service.

Techs responded quickly, arrived on site on time and provided a professional quote quickly.read more

Did not tell me everything that's wrong with the AC, after he fix it then tells me the compressor…read moreneeds to be fixed as well. Also defensive while asked. What he charged me doesn't seem the right amount., it's seems more than the actual.

Great experience. Tech was helpful and explained the issue, recommended possible solutions.read more

Felipe gives fair, timely and honest service for AC and heating. He is relieable and you can't beat…read morehis excellent work and will not add extra fees (at least not for us :)) I can't recommend him higher. Jobs are done quickly as he knows exactly what he's doing. We have so much trust in this company. No need to go anywhere else for AC & Heating issues. Thank you, Circulair and Felipe!!!

Great company. very professional and was scheduled the next day will definitely use them againread more

Our AC unit wasn't cooling and this week it started warming up so we were in need of someone to…read morecome check it out. My husband reached out to him yesterday in the afternoon and he was able to stop by at noon today. He was respectful, helpful, knowledgeable and the cost was reasonable. He diagnosed a faulty thermostat and performed maintenance on the unit. He shared that he offers summer maintenance for the AC unit at a reasonable price. I definitely recommend his services. He was able to resolve our issue.