DRIVERS BEWARE!! As…read moremuch as I hate to blast a small business on Facebook, Schroll's Body and Paint has gone out of its way to prompt this post. Background: two years ago I had a repair done in which Schrolls repaired this fender flare - including the messed up/mismatched paint. Fast forward two years, and I am back for another repair to the same side. When the repairs were complete (the second picture) this is what they gave back to me as "repaired." When I complained, Chance (the owner) told me that I could pay out of pocket or get a supplemental claim and they would fix it. When I followed up to get this OBVIOUS problem corrected, they refused to do the work. Yesterday, I recieved this message from the shop: "After reviewing the photos we took of your Jeep in February, we have decided to return the check to XXXXXX since it clearly did not match before we did repairs in early April. We are not interested in doing anymore repairs to your vehicle. You can talk to your insurance about sending the check to a different body shop. Thank you, Ashley Cottrell" This company is always free to refuse service to anyone, but they are not allowed to do shoddy work, promise to make it right for more money, and then refuse the work AFTER ackowledging the problem needing repair. __________________________________________________ Summary: - the Jeep color is standard 1990 jeep metallic khaki (Chrysler paint code PJ5/HJ5) and should have been easily matchable - Schrolls did the work that resulted in the mismatched paint the first time. - Schrolls replaced the molding with an aftermarket molding that does not match up with the original by 1/4 of an inch AND it is improperly mounted/mated to the step molding. - Schrolls failed to blend the right wheel molding with the step molding - Schrolls committed to completing/fixing the work upon completion of a supplemental claim. - Schrolls refuses to correct their substandard work after accepting payment for that substandard work. Regardless, all anyone really needs to know is that the owners of Schrolls Body and Paint ALLOWED/APPROVED this work out of their shop AND defended their use of ill-fitting aftermarket parts, misaligned molding, and mismatched paint - AND THEN refused to fix their shoddy work WHILE keeping the insurance payment. Caveat emptor

I had my 2016 pickup towed to Schroll Body and Paint. From the get go; Chance was very easy to get…read morealong with, and he told me exactly what to expect and how long to expect before the pickup was done. I would never wish anyone to need a body shop; however, if you do need a body shop; I strongly recommend Schroll Body and Paint. My pickup actually looks better today than it did before my accident. Myron.

I went in to get a quote for a dent being popped out. The first body shop I went to quoted me for…read more11 hours of service. When I got there they looked at it and were able to fix it on the spot with less than five minutes of work. Great company!

From the owner: Customer satisfaction is something we strive for and we do excellent work! We have a great team of…read moreexperts working for us that have pride in every repair they do. Our business stands out from our competitors because we guarantee our work for as long as the customer owns the vehicle at no additional cost. Customer's love our lifetime guarantee, our excellent body work and also our outstanding customer service.

Alan Clark's took care of me with a customer service that rivals Chick-Fil-A. After getting hit in…read morea parking lot in a state I don't even live in while I wasn't even in my vehicle my stress level was at an all time high. I immediately called Alan Clark and got a quote and an appointment scheduled. After getting the run around from the insurance company and enterprise car rental, Alan Clark was my rock through it all. Not only did they do an excellent job on my vehicle but they also gave me advice on how I might go about handling the insurance companies crap. The exact advice the guy gave me was exactly what I needed to avoid paying hundreds of extra dollars for my repair and rental vehicle. Even when not all the work was completed the first time on my vehicle (a very small detail that's easily overlooked) Alan Clark got me back in ASAP and even apologized for the inconvenience. This is one of those situations where I hope I never have to be in this store again but if I ever am in another fender-bender or accident of any kind that needs body work, Alan Clark will be my first and only choice for all my repairs. Thank you for making a very stressful and crappy situation a little better and easier.

It seems like many of the positive reviews for this place may be from people who simply let their…read moreinsurance handle everything and did not have to deal with the communication process directly. Based on my experience, I would strongly recommend doing more research on other review sites before trusting the overall rating. Their rating on Yelp is much lower, around 1.8 stars, which makes the higher rating elsewhere feel misleading. I contacted them multiple times trying to get an estimated price and understand the process. I was told to send my VIN to a phone number, which I did. I also sent pictures of the damage and videos so they could see the condition of the vehicle. After sending everything they asked for, I never received a proper response. I had to call again, and the next person who answered seemed confused and had no idea what I was talking about. It felt like my situation was brushed off, and there was little to no communication between the staff. I originally called on Thursday and Friday, but because of their attitude and poor communication, I decided to check with a different body shop first. That is why I waited until Wednesday before moving forward. In the end, I still decided to go with them, which turned out to be a terrible decision. Eventually, I was told to tow the vehicle in, so I did. Even after that, I still had to keep calling to figure out what was going on because they were not clearly communicating with me. Throughout the process, I felt like I was being spoken to in a condescending and disrespectful tone, as if I did not understand anything about the situation. I was especially patient with Chris, but the way the situation was handled was very frustrating. He made it seem like the car not starting was a major issue, when the only reason it would not start was because the battery was dead. A dead battery can usually be handled by jumping the car or using temporary power to scan the codes with a code reader, especially for basic inspection purposes. What bothered me even more is that it did not seem like they went through the proper process to inspect the car before giving me an estimate. Chris stated that he did not start the car or check the codes, yet the estimate and comments were being made as if they had fully evaluated the vehicle. In my opinion, that feels like a rushed and careless way to handle the situation. If you are going to give an estimate, especially after I sent the VIN, photos, videos, and paid to tow the vehicle in, then the vehicle should actually be checked properly instead of making assumptions or giving a half-done estimate. What made the experience even worse was that I was the customer who had every reason to be frustrated, but somehow Chris was the one acting frustrated with me. Instead of being understanding or professional, Chris acted annoyed and impatient, as if I was the inconvenience. Later, while I was still trying to get an estimated price, Chris became angry and complained that the car did not start because of the dead battery and had "too many custom parts." That was not accurate. The vehicle is almost all factory parts, other than the bumper and fog lights. At that point, he decided the vehicle was too much for them to handle. I had to then tow the vehicle to a different body shop to get it checked out, and the other shop told me the damages were extremely minor. That made this experience feel even worse because this shop made the situation seem much more complicated/expensive than it actually was. Because of this, I wasted over $85 getting the car towed there, only to deal with condescending attitudes and unprofessional behavior. Losing patience with a customer multiple times is not acceptable, especially from someone working at the front and representing the business. During the entire process, I kept trying to communicate and ask what they needed and what I should do, but the tone I received made it clear that my calls were being treated as an annoyance. In my opinion, this was extremely unprofessional, rude, and made me feel uncomfortable.

These guys do great work!!! They had my truck done when they said they would, MR Miller well be…read moredoing all of my body work from now on,,,SCOTT K

Just move to Fort Riley and was looking for place to fix my vehicles rear hatch door and bumper…read more They fix it in no time like in 5 days great communication thru text message great quality and it was done before the day they told me

I'd give this place 0 stars if I could. They "lost" the door to my trunk (the whole thing needed to…read morebe replaced). I didn't receive any sort of call when it was completed. I had to call my insurance company to find out it was done. They did send me text messages giving me some updates but that was only the first week my car was in the shop. Took 3 weeks to get it fixed because they "lost" my part. It was just ridiculous. Save yourself some time and find another body shop.

This body shop is a home town business that does the job right the first time with pride. The…read moreprices are competitive but the work and customer service you receive are worth far more than what he charges. He keeps you informed every step of the way and gives you options. You are never in the dark with this business.

A few years ago I hit a deer going about 75 mph. For whatever reason, the deer went under my car…read moreinstead of over causing a lot of damage underneath to the air condition, radiator and who knows what else. OC went above and beyond to fix it for me. I don't know anything about cars, nor could I see the repairs, but I know he fixed everything perfectly and he has my trust. As a used car and being damaged from the deer, I could tell no aftermath to the car after OC fixed it. So glad I used him compared to a big body shop in Topeka who could just lie about doing repairs or over charging me.

This place is awesome. Super clean. The owner is very nice. One of my family members needed work…read moredone on her car after am accident. Brian did an awesome job. I highly recommend this place