Some HOA Presidents love them. Forget personal engagement, vision, and frequently , common sense, empathy and advocacy for homeowners in your community. This type of service is the top negative among seasoned home buyers in anecdotes from realtors. Potential Homebuyers are making buying with this kind of HOA service in the equation, a top 5 question. It is disqualifying for most. These are essentially robotic surrogates for lazy , incompetent HOAs that, for the most part, members don't know their neighbors or neighborhood. At home ,they monitor and count homeowner dues and the occasional homeowner issue. On life support everything dinosaur property management companies offer can be achieved with AI programs, an astute group of neighborhood volunteers or a 12th grade senior. With the exception of physically observing and issuing communications citing violations and enforcement of community covenants, the industry must now invent, exaggerate and dramatize reasons for their existence. First Impressions... Bad Optics. First meeting Homeowners expected a quality professional office space. It's not as though they are reinvesting millions to improve the quality of their product. Homeowners did not ask, and HM did not offer if staff, specifically the field group interacting with community included current homeowners and criminal background checked individuals. Homeowners were not advised of what homeowner information HM have been given access. Unfair to rate HM until homeowners react at the end of the contract. Everything that I know could be wrong and HM could be a magnificent asset for any homeowner. Anything is possible. Again, homeowners did not ask and HM did not offer when contract ends. Then again, these homeowners didn't know that their HOA had thrown in the towel and signed an initial contract to begin with. Smh ... Choose Carefully. Don't let this happen to your HOA. Before you buy, examine the HOA carefully. If people outside of the community operate the HOA, buy elsewhere. Don't think twice. One Man's Opinion. read more

Imagine the story of Pinocchio, but instead of a puppet it's a pile of worthless garbage. And instead of turning into a boy, it turns into this business. Homestead is failure personified. They're frauds, through and through. Multiple times in interacting with them as tenant and landlord I have found their communication awful. It's often nonexistent, to the point where it leaves unprofessional and becomes rude (I'm talking multiple requests for calls and communication, just flat out ignored). When they do communicate, it's late, lacking detail, or downright unhelpful. They refuse to answer calls or take responsibility, or literally do their job. They let a damaged pipe ruin my apartment for over a month, and they hid behind feeble excuses when really it was base incompetence and negligence - I know this because one of them recalled an email he sent, so he knows he screwed up and is pulling evidence away. If they manage your property, I am so sorry. If they don't yet, run away, don't look back, and burn every bridge between you and them, The bright side? If you know someone who doesn't work hard, is rude, and incompetent - they'll likely be a great fit for a job at Homestead! read more

I can confidently say that my experience with Homestead, while brief, was by far the worst experience I have had with any HOA management company in my 20+ year career in real estate. I have served on at 6 HOA and COA boards ranging from 26 units to 600 units, and I have interacted with many more. My experience with Homestead was shockingly bad, and I felt that the problems were systemic and cultural, starting at the top. I stepped in as a Board Member to assist our Association when another Board member quit out of frustration. At the manager level, my impression was that despite good intent, responsiveness, attention to detail, follow through, and critical thinking were all lacking. I then felt there was inadequate supervision/support to backstop these deficiencies, resulting in frequent Board member and owner frustrations. Our Board decided at the Annual Meeting in late November to run an orderly management company procurement process the following year, where Homestead would be invited to respond along with others. We had been with Homestead since inception for over 10 years. Homestead immediately sent a notice of 30 day termination, which left the HOA scrambling to run an unplanned procurement process between Thanksgiving and Christmas in the middle of a funding crunch with one special assessment in process and another in the works. Subsequently, Homestead checked the box legally in delivery of Association Documents, but chose to deliver information primarily in printed form, much of it unnecessarily, despite requests for digital files. We have since moved to Advance HOA Management, and we couldn't be happier. Responsiveness, attention to detail, follow through, support from other departments, service culture, and technology platform have all been dramatically better. It costs a little more but it's been well worth it. IF YOU ARE HIRING AN ASSOCIATION MANAGEMENT COMPANY IN NORTH METRO DENVER, I CAN RECOMMEND SEVERAL OPTIONS: -- Advance HOA Management is a larger manager and growing with 480+ communities, most of them 60-120 units. They focus on systems, technology, scalability, and customer service and have a robust technology platform (eUnify). They are cost effective. -- ACCU is a mid-size manager in business for over 45 years with most properties in the 40-50 unit range. They try to maintain a manageable portfolio, rather than focusing on growth, and use the Vantaca technology platform. -- Brightstar is a smaller management company with a passionate and dedicated owner. My sense was that they offer a bit more personalized touch and access to ownership given their size. 75% of their communities are within 15 miles of their office in Thornton. They use the Appfolio tech platform. -- MSI is another larger company that has been operating in the Front Range since 1982. They did not make our short list for one reason or another, but they seem very capable and I know of several communities managed by MSI. Do yourself and your owners a favor, try one of these alternatives instead. read more

Very professional and easy to work with. They got back to me right away on a consistent basis.

When I joined the HOA board we had several terrible experiences with a different management company. I researched HOA management companies and found Homestead to be one of two that were recommended by a reputable contractor. Homestead has provided good customer service, frequent communication, and reasonable pricing. Haley and Angela are always available for a quick response to any questions or issues; they provide a friendly and informative interaction to the HOA board and owners and tenants at our location. They provide two or more contractors/bids for every job and let us know the quality and value that the contractors have provided in the past, so we are not making blind decisions. We know that the person assigned to your account can make all the difference, and we are glad to have Haley assigned to us. We renewed their contract annonymously. read more

Absolutely Horrendous. Doug lets his personal biases determine violations without personally verifying. He even told me that they cannot send violations unless either he or a board member personally see the violation. That statement from him goes against the rules and regulations of the community. He does not like me and the feeling is quite mutual. However, that should not have any basis on treatment of the owners in this community. I think he either forgot that he works for us or he simply doesn't care and want's to continue his power trip. read more

I have lived in property under Homestead management for over 20 years. Our prior contact with the management was fine. She retired. I can't get the current contact, Amber to return a call. My husband called, he passed away and I have called about the same issue twice. When I called today the lady that answered was beyond rude, she alone could be the reason for the one star rating. We have one of the highest HOA fees at $454 a month and they are crap!!!! I will leave a negative review everywhere I can until people see that living here may not be worth putting up with this. read more

Zero stars!!! This company is horrible. I really wish I had a choice in who could manage my HOA. I have had multiple interactions over the years that mainly consist of me simply asking questions. Every single time, I'm met with rude and condescending responses. The worst is Bill Jackson... this guy has been curt, rude, and condescending every single time I've spoken with him. He won't help, he'll just say "look at the website". He will actually refuse to answer!! To be honest, I realize this guy doesn't care. He's rich as hell and doesn't give a care in the world for anyone else- especially those of us using Homestead Management. I truly wish these people could be more professional and more caring, as a company. But for years now, it's been nothing but disappointment and condescending responses. Hey, at least we get a response, right? read more

David Jansen charged me $450 to fill out a form with 4 questions. What??? $450 to answer 4 questions about payment history. It was so ridiculous, I asked him 5 more times. Nope, I had to pay him $450. HOA's beware of this management company. They may be cheap on the front end, but all the owners will take it up the tail pipe for little services. AS A FURTHER UPDATE: David Jansen never sent me the form with my 4 questions. He claimed to mail it, I never got it and when I asked him to email it, he said no (It's in writing). I then had the President of the HOA just fill out the form for me. She did it within 24 hours and for free. You had a job to do and you wouldn't do it even after I paid you the money. It was 4 questions. It will take you longer to type your response to my negative review than to fill out my form and send it to me. My client and I are making sure you are fired as the management company. Ask David Jansen if he thinks it was worth the money you stole from me, when you get fired. read more

Homestead Management - No, was the response when I asked for my form to be emailed. - Property Management Near Me - Westminster, Colorado

I've been an HOA board member for 7 years in a small community. Homestead did a fair job before our manager retired 2 years ago but since that time we have had more managers than I can count. The last manager we have had was RJ and he has done an excellent job. If he had been our manager a year ago, we may not have needed to change management companies but this was too little too late by Homestead. I wish RJ well since Homestead seems to run through their managers quickly. I would give RJ 5 stars but this is a review of Homestead which I reluctantly give 2 stars to. read more

The worst. If you get stuck with Amanda Cruz, she's never in her office, won't call you back, and is a lazy & incompetent human. I was displaced from my home for three months for a small infestation of bats in the attic that was ultimately able to be resolved in less than 2 days. I tried to contact Homestead for months...no real response. Then, she thought my hotel bills were outrageous. Yeah, me too! At another point, I had hail damage to my skylight...that took two years to resolve. I've heard horror stories from this management company from friends and family too. Avoid these negligent worms! The only way to get action from Homestead is to go through your board. They aren't willing to help or just simply do the job they're paid to do. read more

Horrible management of properties who do not fulfill their commitments to homeowners of the properties they manage, and are also unresponsive to concerns. Dead turf. Virtually no parking monitoring. Trash and weeds and inattention to HOA rules. Snow removal services are horrendous. All this in what otherwise was once a beautiful and thriving community. This "management corporation" does everything but manage its properties. Be careful when you are buying a property whose management of same depends on this self-serving and unmonitored corporation. This looks like a class action suit waiting to happen. Sybil provides a new definition to the term "rude". read more

terrible company, terrible practices. hope and pray the subdivision in which you reside does not hire homestead management to take charge of its HOA. .. and if (tragically) it does, hope and pray it is not the same disrespectful, ill-tempered, unfriendly, unhelpful, unprofessional community manager that many of us have unfortunately experienced. one may ask, how does a seemingly incompetent, inexperienced, hot-headed person with a serious deficit of people skills stay in their position as community manager? or rather, how did they land the job in the first place? well, easy enough to answer when you discover his father owns the company. trust the 1 star reviews. and be warned if you are thinking about buying a house under this HOA management. it's not a good situation. put the pen down, turn the other direction, and run.. run fast! read more

Worst customer service I have ever experienced. Our HOA changed companies to a new management company right at the beginning of the month. I had already mailed Homestead Management the payment for that month. We called and spoke with the new company who informed us that Homestead Management would mail us the check back. We waited and never received the check. 35 days after I had mailed the check they deposited it. When I called to get a refund the first receptionist I spoke to proceeded to tell me that she is new and doesn't know how to do anything and asked if I would call back. I asked to hold for someone else. She then got back on the phone and told me that her "higher-ups" said I needed to call my new management company. I said, Who are the "higher-ups" you're talking to? I would like to speak with one of them. She then put me on hold without a word and shortly after disconnected the call. Clearly, she has never worked in customer service before or learned proper phone etiquette. So I called back and Kochis answered. He already knew who I was and why I was calling, so I assume she was afraid to continue speaking. After several holds and excuses about the previous reception going homesick, he got on the line and asked for the check information and said he would look into it with accounting. I asked several times to speak with someone other than a receptionist but was never able to talk to anyone else. Kochis said he would call me back that day, a few hours later he did. In the meantime, I did call my new management company and went over all the charges and check deposits they show. They never received the funds from the old company. When Kochis called me back he told me I need to call their bank and gave me an 800 number. I asked him again to talk to his manager or someone in accounting. I said I don't feel that I should have to call their bank to find out why their company cashed a check they were supposed to mail back to me. He then said he would transfer me to his manager. He put me on hold and the phone started ringing and I ended up at his voicemail, so I hung up and called back. The next time they put me on hold I ended up at someone else's voicemail with no explanation as to who's voicemail it was. So I hung up and called back, the third time it happened I did the same thing, and the woman who answered the phone finally told me it's the office manager's voicemail and that she's not in today. I said an explanation the I was being transferred would have been the correct way to handle that. They transferred me to her voicemail and I left her a message explaining the entire situation and the lack of competence her staff has. Then I hung up and called the 800 number they gave me for the bank. This number is the customer service number for only password reset and issues with making a payment. I spoke with someone who was extremely hard to understand and she first told me I need to call the actual HOA company. I said well of course I have already done that and they directed me to you. She gave me a different 800 number, which lead me to 3 marketing ads that all said press 1 for this or # to move on, and then after pressing # for the third time the call was disconnected. Of course, I tried this 3 times. Then I scoured the bank's website and called 2 other numbers that lead me to the same thing. After this, I called Homestead Management back and asked if they had a different number for "their bank". I got a bunch of I don't know and I can't help you. At this point I was livid. This is the worst company and customer service I have ever dealt with. There has been no resolution, the so-called "Office Manager" has yet to return my call. When speaking with Kochis he told the they have about 30 managers and none of them were available to speak to me, he also could not find out who the manager was for my HOA. If any HOA presidents are out there looking for a new management company I would highly recommend avoiding this company. read more

I sit on a HOA board and I'm amazed the lack of integrity by this management company. I hope to work for a change with this company but I can not recommend them to manage a HOA. read more

Not sure if it's the management or my covenant but I'm pretty much over these nit-picky HOA's in general. We have major issues that need to be addressed but they're quick to pick at the little things. It's like that insurance commercial. A bunch of "Cynthias". They did nothing to deal w the recent snow but, based on most recent town meeting, we had an excess of 10k in fees that were not utilized. Unfortunately we couldn't vote down the HOA monthly since not enough homeowners showed up. read more

The consiatent 1-star rating is well deserved. Rude. Poor service. Underhanded. Overpriced. Poor communication. Read other reviews. Then run. Run away read more

One of the worst management companies out there. Unscrupulous business practices and constantly trying to extort money from community members. Including the elderly on fixed incomes. The staff, even worse! The level of unprofessionalism is staggering. The receptionists are miserable people, clearly hate more than their jobs. THEY HATE THEIR LIVES. Fortunately they are so miserable and unqualified for any other jobs that you wont ever have to see or deal with them outside of this horrible place. read more

partnering with apple valley north these guys are crooks! steal our money and don't do one thing around here, the community is literally falling apart and they don't stick $1 back into it. what are they doing with the hundreds of thousands of dollars their getting? listened to the Maitenance man complain about fixing a sprinkler head for a half hour, and we have thousands going into a sprinkler repair charge. it's $5 for a sprinkler head, I could of went bought and replaced in the time he was complaining about having to do it. I've offered to help around here, being a contractor I could be useful but just get turned down. been here 7 years and havnt seen them do 1 improvement to our buildings or common areas. have 3 other units water going through my crawl space and the valves are so rusted they don't have a handle, they refuse to do anything about it. it's leaking water everywhere down there. the gas pipes are so rusted their falling apart, god only knows how many pin holes there are leaking gas into my unit. it's prob ready to explode at the moment!! $400 a month for nothin!! need an hoa lawyer to sue the sht out of these guys and look into their books. they all need to be in prison for money laundering!! Robert L Banks needs to go away for the rest of his life!! send multiple emails over the 7 years and only replied once with my bill with double my hoa cost in fees and fines!! do not buy run for the hills. community we need to get together and sue these guys and make sure they end up in prison! any attorneys that know what their doing we need help!! we're getting robbed and 90% of the people here are elderly!! read more

My HOA has been harassing me for weeks now & keeps increasing fines for me to move my 500 pound basketball hoop from the front driveway to behind my fence in the backyard when not in use. I've explained to them that I have Cancer & am unable to physically move it until I'm done with surgery, chemotherapy & completely healed. After explaining this, they sent me a 3rd warning & increased the fine. The first warning was lost in the mail & they fined me even though I explained the mail issue. I've been in talks with them for weeks trying to resolve the situation but they refuse. Not only are they not compassionate but the stress of this ordeal is not helping my health. read more

Homestead Management's team is sub par at best, specifically Danielle. I own a townhome and due to their errors I wasted time and labor on their mistakes. Danielle was unapologetic for her mistakes and instead blamed the Board saying "we are just repeating what they tell us". There was no research or attention to detail and her overall attitude was lackluster at best. If you are looking to buy a property with Homestead as the management company, I would do more research, meet the team, etc, before investing. read more

This management company is HORRIBLE!!! If you are looking to buy a property and they manage the HOA, run away as fast as you can. They will not fix serious issues and will argue with you and justify their lack of action. I'm not talking about cosmetic luxuries but serious major problems. Will is the Community Manager and he is awful. He's argumentative and immature. They charge an insane amount of money each month yet do nothing to assist the residents and neighborhood. I wonder why they even got into this business of they don't want to successfully manage a neighborhood and politely interact with their constituents. #mcdonaldsishiringwill read more

Just received a letter signed by Annie Douglas (probably not even her signature) of Homestead Management. Claiming I have to clean up the weeds on the side of my house which I reside in on a corner lot. I have made significant improvement to this house that I have bought in October 2018 staying up on outside maintenance as well as a beautiful front yard garden. Claiming this is the 2nd notice they've sent in which I don't remember the first one. They are fining me $50.00. I have left her a message on her voice mail with no return call. Probably due to my tone she may not. I will in writing this is the only way they will accept my request for a hearing. I am hoping they have a pic with a date on it for proof. My neighbors are taking by surprise and can't believe this notice. I have however cancelled my banking withdrawal with them. Will call everyday until I speak with her directly. read more

Left a message over a week ago for our property "manager". Miss D. S. not only does not call me back, she also decides to fine me over the very reason I left a message. It also turns out that my entire online account was deleted, which means I am not able to fix the problem until after my "due" date. which i was informed about ON the very date via certified mail. She couldn't even choose priority? Really? Any subdivision that uses this company needs to replace them. ASAP read more

This company has done nothing I've paid them to do as a management company since they took over my community over 5 years ago. They deserve ZERO STARS but that's not an option. They even drove me to file suit against them because of their incompetence and their lying, cheating and stealing mentality that they operate by. If Homestead Management is managing your HOA or you move somewhere and you find out they "manage" there...RUN AS FAST AS YOU CAN because this family-run business is a joke. The property manager, Brandy Such, can't handle anything because she just inherited the position by default after her husband, Will Such, wasn't covering our community anymore. Amanda Cruz is also unprofessional and hung up on me when I had an issue that I was explaining to her. Tara Ritenour got transferred out of our community because she was useless. Corey Liesveld also mysteriously left and deleted all of our correspondence (emails) so when issues came up there was no paper trail on her end for what we had discussed in the past. They can't keep people because of one reason or another. Also, when I complained to the owner of the company, Dwight Such, the dad of Will and Brandy's father-in-law, he just ignored me and never addressed anything because their business practices are so shady. They've even caused us to move because of how they are which is more than fine with me. Goodbye and good riddance! Karma's...you know the rest! read more

I have dealt with many property management companies in my day and I know they tend to be a bit tough. I am not sure who the lady is that answered my call but she is the rudest person I have ever dealt with at a management company, and that is saying something. I would not do business with a company that would appoint this person to greet people. read more

So our management company got changed and I'm suppose to pay by 1/1/15. Ok, where's the coupon book, don't want to be late. Their response, it's in the mail. Any suggestions for me to be sure it gets to me on time, their response, you need to talk with Steve, click! Really, hang up on me. Geez people where is the decency in humanity! read more

They were the HOA Management company for us since 2000. This is the worst owner friendly company you could possibly imagine. Terrible is an understatement. They make promises they never keep. They never are proactive about improving property. Property will deteriorate right before your eyes. Terrible. See the other reviews. Special assessment after special assessment. read more

As president of my condo association I work closely with Homestead Management. They have always been very prompt in responding to our needs. Our property manager, Jonathan Kaplan, responds to emails and phone calls with in 24 hours. When notified of a problem on the property, it is handle in a timely manner. I have lived in my condo for 25 years and before becoming president of the board, I never felt like my needs were not important or handle properly. I didn't have to make more than 1 call to get something taken care of. I would recommend Homestead Management for your needs. They will take care of you. read more

This management company is worthless they refuse to fix things and when they do they fix it half ass at best like reattaching a fence with the same rusty nails that have already failed or fixing windows that leak by doing a piss poor job of caulking them instead of properly flashing them. The clowns patched a section of asphalt with a cold mix asphalt and didn't fix the water problem so now at the end of the patch water seeps out and mold builds up at the crack. my basement floods if we get heavy rain and even thought I showed them where the water comes in 2 years later they still haven't fixed it. in the 4 years that I have been here they have allowed Jasmine estates in Brighton Co to become a dump with their lack of proper maintenance gutters are leaking siding is loose fences are falling and they worry about a van with signs On 3/18/16 my van was tagged with a warning that No commercial vehicles. In the state of Colorado my van does not fall under the commercial classification. I tried to contact them but the property manager Sybil refuses to give me the property rules because I an a renter. I was told by one of the owners at homestead that is was because of my signs and that I would have to cover them. My problem is that there are 4-6 other vehicles with signs who also park here and 5 days later they are still parking here with no repercussions. I was told cover them or get towed. So after doing some digging I contacted another property management company and while telling them my situation they stopped me after I had told them I had been parking my new van here for over a year, he then told me that Colorado has a law that says that if they haven't enforced the rule or sent out any warnings to me on this van for over a year they cannot enforce it now He told me to file a complaint with the BBB and Dora. Since they won't talk with me about it and to continue taking pictures of the vehicles that are not in compliance and so I am doing just that. I believe I am being discriminated against because I am a renter who in Sybil's own words has no rights Beware you'll pay but they won't fix read more

Worst management company ever! Not sure how they are in business?! Our property manager is extremely rude and unprofessional. How can a business in good conscience think this is an okay way to treat customers?! I hate this company and really wish our HOA board would consider changing! read more