I personally have managed my property for a few years but with a few headaches. My tenants were…read morekind, normal people but I was not able to collect rent and manage the property efficiently and needless to say I was faced with over 6 months of rent not being collected and the home condition failing. Truly Jay had come to the rescue. I called several management companies to compare service and cost. Most mentioned the similar details of the process including possible eviction fees. However, Jay was very clear and fair and professional. He has kept me focused and helped move my tenants out cordially and quickly found wonderful new tenants while working with my needs as if it were his own home. You will not find many people who work as hard as he does and I am very thankful that he represents me.

My wife and I had the great pleasure of working with Timani reality in two ways…read more The first transaction was as renters. Jay was my landlord and was professional, courteous, responsive, and timely. Whenever we had a problem he would respond quickly and legitimately fix the issue. The terms of our lease were executed perfectly and concluded with the complete refund of our security deposit. I have rented all of my adult life until now. I have lots of references from landlords and I can honestly say Jay is the first I have ever received a thank you letter from after our lease ended. Over the 2 years we rented from him, our relationship grew. We let him know that we were looking to purchase a home and he introduced us to Ghassan. The second transaction was with both Jay and Ghassan as they represented us as real-estate agents. The market was frustrating and we were being out bid by sometimes more than 50k cash offers. Jay and Ghassan were extremely patient (even when we weren't), flexible and always available to look at a house with in 24 hours of listing. We would set up multiple houses to look at on our days off of work and they always got us in. During the actual process of biding, going under contract and negotiating the deal of the sale these two were nothing short of truest definition of professional. They negotiated on our behalf and were remarkably effective at getting what we wanted. They guided us every step of the way and we honestly felt like we were in great hands. We are now home owners as a result. Not only have I enjoyed working with these two, I would recommend them to my friends and family. They will always represent me in the future, as they are truly my agents. Thank you so much Jay and Ghassan we can never express how thankful we are to have had you on our side. I will always be a reference if you guys need me. If anyone has questions of your talent and character, please give them our number.

I recently lived in a property managed by Sadler Company on the Hill in Boulder. I spent two years…read morein the apartment and moved out because of work-related reasons. Overall, my experience with Sadler was positive. I mostly interacted with Chris when calling the office. He was consistently professional and courteous, and extremely fast about returning my phone calls and answering any questions. It would have been nice if they were willing to put more effort and money into the quality of the appliances and carpet, and would replace those more often, but its understandable that these things get more heavily used with the high turnaround of primarily student renters. A few examples of my experience with Sadler: MOVE IN Upon move-in, the place was well-cleaned and free of major damages. There were minor imperfections, but overall as good as I'd expect for an older place on the Hill in a great location, just a block from The Sink. CARPET The carpet should have been replaced before I moved in. It had damage, minor stains, and signs of heavy use. I brought it up a couple of times during my tenancy, but I was informed that it was not something they'd replace. It sounds like they probably replace carpets on a schedule of some period of years, instead of as-needed. HEAT Once in the middle of winter in temperatures around or below zero, the pipes in the basement froze, burst, and our radiator heat went out. The maintenance crews came in promptly to fix the broken pipes. Although the heat was not restored for about 24 hours, they did bring us electric space heaters which were sufficient to keep the bedroom warm throughout. ANIMALS We had raccoons move into the attic, and being on the top floor, we could hear them moving around, fighting, making their home, doing whatever it is raccoons do. We called Sadler, and they in turn called in Animal Control who set up traps on the roof and patched the holes that raccoons were using to gain entry. They responded quickly and fixed the situation. OVEN Our oven had one bad burner on move-in. Eventually another burner went out, leaving us with only two. We called in and Sadler replaced the oven with a brand new unit. Awesome. WINDOW BLINDS Because the old windows in the place has metal handles for lifting the window which protruded out from the wooden frames, the blinds would get caught up while being raised, often snapping the plastic blinds. It would have been nice if they had fixed the root of the problem by selecting a different type of blind or changing the metal fixtures on the window that were the source of the problem, but instead the blinds were replaced with the same problematic version. I think they fixed the mounting after I moved out, but while I was living there this was a recurring problem. Annoying, but they did at least respond to the problem with a stop-gap solution each time. EXTERIOR Each year of the 2 I lived there, Sadler painted our deck with a fresh coat of paint. Someone graffitied our building and Sadler painted over it within days. The trees were trimmed, the lawn (if you could call it that) was maintenanced periodically and not left completely uncared for like some places on the Hill. We occassionaly had broken glass and trash scattered around the apartment, as happens in that neighborhood, but it seemed to be cleaned up on a weekly basis. Someone broke our glass front door twice and each time it was repaired within a couple days. In general, Sadler was on top of the needs of the building's exterior. UTILITIES Sadler managed and billed for utlities (except electricity). I was late on utility payments, sometimes up to two months, but was never charged a late fee. MOVE OUT I had to break my lease early and move out over a year before my lease was up for work-related reasons. I informed Sadler of this in advance, and they gave me several options. In the end, I was able to find a replacement tenant on my own and Sadler helped me transition the lease to the new tenant at no charge. This was nice, as some property management companies I've rented from have charged me early termination fees regardless of the situation. SECURITY DEPOSIT I was charged for cutting a screen to install an air conditioner, and for steam cleaning the carpet. Perfectly acceptable charges. The cleaning charge was excessive, in my opinion, at $356 for a 400 square foot apartment that I had cleaned before I left. I disputed the charge, and Sadler was immediately willing to work with me to bring the charge down to something that I felt was reasonable. Extremely satisfied. Everyone has issues with property management companies. Things go wrong, you call in, sometimes things get fixed perfectly, other times problems linger. With Sadler, I experienced a mix of both, however the majority of the time things went smoothly and problems were resolved in a timely manner. I always felt that they had my best interests in mind and they treated me with professionalism and respect.

Live in a place for a year- not the greatest rental- but the maintenance was prompt and always…read moreaccommodating. They're not the fastest about getting back to you questions leasing wise- but they are a laid back, understanding rental agency- and they treat you like a human! Nothing fancy- but they're organized, run well, accommodating, and most of all, they're nice!!!!!

I rented with Gatehouse Property Management for two years and had a great experience, thanks in…read morelarge part to Katie. She was always responsive and helpful, promptly arranging for repairmen or technicians whenever needed. Any questions I had were answered quickly and clearly. Katie was a pleasure to work with throughout my lease--professional, efficient, and friendly. I wouldn't hesitate to rent from Gatehouse again.

Jim & Tristian have been doing this awhile, and it shows. They are competitive with their…read moremanagement rate, they are extremely responsive to issues that arise, take a very neutral position on things that come up, but seem to be owner-leaning in terms of how they mitigate response to issues that arise. I've been working with them since February, 2026 and have been extremely pleased with their performance.

I was a renter at a PMI property in Centennial CO for 2 years. The house was not cleaned when we…read moremoved in. The landscaping was an absolute mess. This was thoroughly documented in our move in report. For context, I provided 180 pages of move-in reporting, each page holds around 6 pictures - so basically 800-1000 pictures of damage, dirt and other items in bad enough condition to make it worth documenting. After moving in, we legitimately found pails of animal feces in the yard and in the crawl space. Though we never reported this to PMI, we have pictures of them and simply should not have experienced this. Though it was part of the contract we signed, multiple fees associated with the rental process were a little crazy. $35 monthly in "benefit fees" meaning basically credit reporting and an HVAC filter delivered every quarter. $2-3 in fees with every monthly payment. There was also $85 for application fees, $20 for income verification, $45 yearly for pet registration, and $100 for lease processing fee. It all adds to a ridiculous set of tacked on fees for little to no benefit to the renter. To give them credit, we did request 2 appliance repairs during our time there and they were both quickly replaced within a week or so. So, credit where credit is due. We found the manager, Jim, to be very hard to contact. Unless it was submitted through their portal it was like pulling teeth to get in contact with Jim or his staff. We also had problems with maintenance people showing up to our door without notice. We complained about this to management, they agreed to give 24-hour notice in the future and yet there was still an issue until our move out. This all came to head when we moved out. We had a 60-day itemized charges return window in our lease; it took them approximately 51 days to get us list which had about $900 worth of charges. We had to then dispute these charges when PMI's proof was word of mouth with no documentation from the supposed exchanges. Other charges were easily disputed with pictures provided during our move in. It is my belief that this was a waste of my time and approximately $5 in postage to dispute these bogus charges when these were so easily disputed and should have been caught by management. Upon receiving our dispute, Jim agreed that these charges were not our responsibility. It was around 68 days after lease expire when we got an accurate break down of their move out forms. Yet, since we used the service Rhino for our deposit, we were still responsible for paying around $550 (along with $20 in payment fees) in charges while we waited on Jim to return approximately $900 to us. It is now approaching 90 days past our lease expiration date, and we have yet to receive the $900 check in the mail. Jim has suggested that he sent out a check but provided no proof it was sent or any suggestion that it was delivered with certified mail. I asked Jim to void the previous check and send out a new one but he has not responded for multiple days.

About three clicks ago, went and viewed a single-family rental property that was managed by Burger…read moreProperty Investments. Now, keep in mind that all tenant advice web sites highly recommend that any tenant obtain a copy of the lease and read it through prior to signing that lease. It's a way for you, as a tenant to protect your own rights. You can choose not to take a property, but you cannot un-sign a lease. At the request to see the lease, Burger investments responded, "We prefer to show the property first, then show the lease." I thought, OK, that sounds somewhat reasonable. Ends up, they refused to email a copy of the lease to my inbox. They did carry a copy of the lease to the property showing, and let me look at it, but how much can you absorb with the agent standing there watching?? I decided to walk away from the property, lease, and the agent. Anyone who hides their lease that thoroughly must have something shady going on. Burger Property Investments, if you read this, you might want to think about being more forthcoming with your prospective tenants. For now, I DO NOT recommend BPI as a land lord. = = = = = = = = 10-19-2014 = = = = = = = = I have read the response below this post. I have been in contact with over a hundred properties since. About 25% to 30% of owners or property managers are happy to share a blank copy of their leases with prospective tenants (this might be a higher percentage, I have not applied a true statistical analysis to my experience). Burger Property Investments has such a close hold on their lease that it hurt them. They were one of only two companies who tried to act like their lease information was some sort of national secret. Please get in tune with good business practices and common sense. Your response below is still off base. How will you 'share' a copy of the lease post-viewing? present a paper copy to the prospective tenant and let them 'read it as long as they wish' in the street, like I had to? Remember, actions speak louder than words. (Case in point: I am in the process of starting a new lease with a company who emailed me a soft copy of their lease prior to the property viewing. PS BPM, my credit score is greater than 725. You managed to make me peeved by your actions even before you knew more about who I am. Thank you, Yelp, for letting me voice my experience.

I've rented with BPI for four years now and I have to say that I am very happy with their service…read moreand prompt maintenance responses. I am writing this review because it is long overdue and because Rick just drove 20 miles through a snowstorm to make sure I had heat. He replaced the thermostat and we are back in business. Rick and Lynn are awesome. They are always very professional and friendly. They are very good business people that are great at internalizing their costs and passing the savings on to the tenant. I have had nothing but good dealings with them. I am rating them 5 stars because the rent is reasonable, the service is impeccable and because silent gratitude isn't much use to anyone. Thanks again Rick and Lynn for providing me with an awesome place to rent, I look forward to renting with you in the future.

I was interested in a property and requested an inquiry about it and Dallice responded very…read morequickly. The reason I am giving this a one star review is because when I spoke with her on the phone she was incredibly rude, condescending, and would interrupt me when I was trying to explain anything. I completely take responsibility for missing the note on the listing that said to only email her, not call and I apologized for that, but the way she handled it was very upsetting and turned me off from renting any properties with her. She claimed to have responded to me saying the property was not for pre-leasing (which was what we are currently looking for) and also claimed that it was noted on the listing as well - both were untrue and all she responded to me was "Its vacant now" when I had answered her questions about animals, smoking, number of tenants, and when we were looking to sign a lease. I explained to her what was said from each party on our very short email thread and she proceeded to tell me that it was not what she said, which made me feel terrible (also I had the emails pulled up as I was reading them to her). I was only trying to ask a quick clarifying question about the property since I was confused as to what exactly it was saying in terms of availability. Very disappointed and quite upset over this immature interaction. I wish there was a better way the conversation could have been handled (such as just letting me know that she does not take calls and would prefer to email which I would have responded "Okay sounds good, have a great rest of your day and I will email you my further questions"- because that would have been much kinder than reacting how she did) and I hope nobody else has this issue in the future or even has had this in the past and has not spoken up about it.

Having bought and sold two properties with Silver Fern Homes, I'm proud to say that I'm a very…read moresatisfied customer. Dallice goes out of her way to make sure you're happy with the house you found, and works hard to make sure you get what you want, and the offer you want. She will fight for you to make not just the smart decision, but the right decision. I have recommended Dallice and Silver Fern Homes to several friends of mine now, and would use her again in a flash. Highly recommended!

I have dealt with this company for years. They are quick to respond. Everyone is professional, from…read morethe office staff to the owners.

Working with Alyssa at Whitehead Property Management has been a very positive experience for us. I…read morehighly recommend this company for any of your investment property, Airbnb turnover, or general property management needs.