I wanted to share my experience following a service visit on Monday, July 6th. The technician who came to our home was professional, thorough, and took the time to properly inspect and test our HVAC system. Based on his evaluation, he stated that the unit itself appears to be operating properly.
However, what he told me afterward was very concerning. He explained that, because of the design and layout of our home, I should never have been sold this particular system if the expectation was for it to adequately cool both levels of the house. In his professional opinion, the current system will never perform the way I was led to believe it would, and the proper solution would be to install a second unit in the attic.
That raises a serious question: if this system was never capable of adequately cooling our home, why was it recommended and sold to us in the first place? We made a significant investment based on the expectation that the system being recommended by the professionals would be appropriate for our home and provide adequate comfort throughout both levels.
I do not believe this is a situation where we should be expected to simply accept the outcome or compromise on something that was misrepresented from the start. We relied on your expertise, and the responsibility for correcting this issue should not fall on us.
At this point, I am disappointed and concerned that we were sold a system that was never properly suited for our home. This issue was not caused by us, and I expect the company to take responsibility and make it right. I will be happy to update this review based on how the situation is handled moving forward. read more