1. Hometown Flooring

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    Lebanon, TN

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    Hometown Flooring

    1.0 (1 review)

    Services - Hometown Flooring

    Carpet installation

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    8 years ago

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    Nationwide Carpet

    Nationwide Carpet

    (8 reviews)

    Wanted to give my business to a local company so I decided to go with Nationwide Carpet. I had used…read morethem in the past and they were great, but not this time. The person who they sent to install the carpet, John, arrived at my door and as soon as he stepped in my house I could smell that he reeked of marijuana. If I wasn't on a time crunch, I would have sent him packing and asked for a new installer. It was so strong that when he left to go get some supplies, my bedroom smelled like marijuana. My wife came in the room to check the progress and immediately said it smells like weed in here. After the install, I called Nationwide to let them know that it was not ok to have someone doing installs that reeked of Marijuana and it was super unprofessional. I first talked with Cameron who said he has known John for years and I probably just smelled cigarettes. I told Cameron that I had been around Marijuana in the past and I know what it smells like. He was obviously gaslighting me to cover for his buddy. I then asked to speak with the owner, since Cameron was blowing me off. I next spoke with Chris and explained the situation to him and he also tried to gaslight me and said you probably just smelled cigarettes because John is a smoker. I again explained to Chris I knew what marijuana smells like and John reeked of it. I explained to Chris it was very unprofessional to have his installer come to a job reeking of weed. Chris just apologized and said he would talk to John. Chris never said let me give you some money off the cost of the install since that was unacceptable, nope just acted like I didn't know what I smelled and made excuses. I won't be using them again!

    Excellent experience with Nationwide. We were nervous as new flooring is expensive. Nationwide…read moreworked with us to determine the right flooring for our needs. Also, installation is everything. Axel and his crew came in and did an incredible job. They were kind, courteous and picked up after themselves. We were hoping the job would take under 4 days to complete, they did it in less than 2. Not much else to say, except that they were exactly what we wanted. A month or so later, no issues and no scratches, even with wear and tear and a dog. Great experience from a local company.

    Bowman's Carpet Outlet

    Bowman's Carpet Outlet

    (4 reviews)

    Best carpet in Tennessee. Amazing staff and extremely knowledgeable. Rick Bowman did an amazing job…read moredetailing and giving knowledge on what to install! Could not recommend their services more!

    Bowman's recommended Dun-Rite Flooring installer Ben Owens to replace and install my 77 year old…read moremothers laminate floor and replace vinyl in bathroom. He did NOT complete the job. 1st. He did not include 1/4 round trim and base boards in estimate so my mother paid additional money for 1/4 rounds and assumed that was all that was needed to finish floors. The trim did NOT match the rest of the flooring already in place in the house. 2nd He told my 77 yr old mother that he was finished and collected his money " in cash" and then told her he DOES NOT do baseboards and left half of the job of installing the trim unfinished. 3rd. When he came out and gave her the estimate he had to see there was no trim or baseboards in certain areas that had to be removed due to the water damage , did he think my 77 yr old mother was going to put the base boards on so he could then install the trim? Or was she supposed to hire someone to install just the baseboards? If he couldn't complete the job he shouldn't have accepted. Finally when Ben and your store was called and asked why my 77 year old mothers floor was not finished we were told they don't do baseboards. I Do Not Recommend either Bowman's or Ben Owens, Dun-Rite Flooring. They took advantage of a 77 year old woman and they did not stand behind their recommendation and they did not complete the job. See photos Marcia

    Hometown Flooring - flooring - Updated September 2026

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