Ryan "RJ" Haynes with Haynes & Associates came to our home on 1/29/26 to measure for a custom…read moreshower door following a bathroom remodel. The initial appointment went smoothly, but the experience declined significantly from there. Beginning in March, installation was repeatedly delayed with a wide range of reasons provided, including transportation issues and lack of help for installation. Communication was consistently poor -- we had to initiate nearly every follow-up, and scheduled appointments were canceled at the last minute multiple times. RJ did offer a refund in late March, though at that time we still preferred to move forward with installation. When it became clear the project would not be completed, we requested the refund. That process also required repeated follow-up and was not handled as originally promised. We did ultimately receive a full refund, but only after considerable time, effort, and frustration. Based on our experience, we cannot recommend this company due to lack of reliability, communication, and follow-through.

We had 22 insulated double pane window glass seals fail and they had become too foggy to see…read morethrough. We also needed a large skylight glass replaced as it had cracked and was failing. RJ (the owner) gave us the lowest bid, and stuck to that price despite rising costs and manufacturing delays. Special attention was required in replacing the skylight glass, 5 hours of installation for 2 guys as flashing was needed and had to be custom manufactured in order to prevent any water leakage. This was completed without complaint or a price increase. We live at an elevation of 9,054 feet above sea level near multiple ski areas and temperature fluctuations along with snow accumulation necessitated that special attention and consideration be given to our installation, i.e. sealant/caulking, etc. Well Done! An honest businessman!

What excellent service! Tried and True did outstanding work. The communication was spot on and I…read morehighly recommend this company.

EXCELLENT service! Never had a phone call go unanswered. Quality product, great price and great…read moreservice. Best of all they don't take payment until install is complete! DEFINITELY would recommend this company. I'll never use anyone else!

I ordered a replacement 5' x 6' window for my house and it came on time and a perfect match to my…read moreother low-e windows.

I have purchased shower glass for one new bathroom and replaced old glass in two windows with Low…read moreE-366 glass. Both projects were perfect. And we are in the middle of two other shower glass installations. I do live within a few miles of their shop, but they have always come out the next day to review the project, and I have received a written estimate by the end of the day. Their employees are very experienced in glass installation. I particularly like their ability to come up with innovative installation solutions where others couldn't. Im in the middle of a whole remodel for a 1967 mountain home, and I'm sure we will use Evergreen glass again. Super nice group of people at Evergreen Glass. I would highly recommend them for home glass work.

Installers Jacob & Martin were very courteous and did an excellent job. I would recommend The Glass…read moreGuru of Denver West.

These are the guys you want to call for your glass repair…read more They show up on time, are very courteous and knowledgeable and their pricing is reasonable. They replaced the glass in two of my windows matching the existing style perfectly rather than selling me new windows which was way less expensive. Their office support staff is personable and meticulous and their technicians do excellent work and clean up after the job is complete. I was very satisfied with their service. I would highly recommend The Glass Guru Denver West for any of your window and glass needs.

Had 2 initial alternatives for glass door over tub: Slide at $1,200 or 36"…read moreFixed panel w/ 30" door, but was changed without us knowing to only 30" total ( 6" + 24". Unfot=rtunately, din't work and had to either return door and install new slider or put fixed panel in.

I needed a window glass pane replaced on my balcony door. I contacted a few places, and none were…read moreable to help me for a few days. I then reached out to Custom Glass of Denver, and he advised me that he would help me that day. I offered to go pick up the windowpane at his shop, however he was kind enough instead to drop it off at my home. He was very helpful and professional. The kicker, I made a terrible mistake and provided him the wrong thickness for the glass pane. He, without hesitation, responded immediately and cut another window glass pane in the right size. AND he delivered it that day. Now, "That" is what you call Customer Service!!! Plus, their pricing is very reasonable. I highly recommend them. Matthew B

Wow! Valerie and her team are awesome! I had my windshield replaced here recently after a gravel…read morepiece chipped it (thanks I-70 construction) and I couldn't have had a better experience! Valerie's customer service was top notch. I really appreciate her honesty regarding what my car needed and what it would cost in order for it to be replaced. I am also so grateful that she went out if her way to help me when my insurance was giving me trouble. I absolutely would reccomend these folks for any of your windshield related needs!

FANTASTIC experience! Valoree was very kind, patient and helpful. Dan did a perfect job repairing…read morethe chip in my windshield. Fair pricing. Stayed late at work to take care of my windshield. Highly recommend!!!

They were professional quick friendly and reasonably priced for replacement and repair.read more

I will use United Glass again because I received good service from professionals and the product…read moreand price was good.