I'm so disappointed in their service. Found them by googling lawn mower repair. They offer free…read morepickup and drop off, which is great. They told me it would be a few days to come pickup my riding mower, which was cool. I don't want to write a book so I'll just list it out: 1. Were kind enough to wait around 15 minutes for us to get home as we didn't know they were on the way. (We gave them a tip for this). Paid the fee for diagnosis in cash at time of pickup. Driver was very nice. 2. Was told it'd take a week to diagnose. 3. Week goes by. No call. We call and are told they'd get to it that afternoon. No call. 4. We called next day. Still not diagnosed. Week and 2 days now. They say by that afternoon and we'd get a call that day. 5. Another 3 days go by. We call after thinking I saw it sitting outside in front of their shop that day. Almost 2 weeks now. Was told there was a note on it to just sharpen blades, I informed them no, it was for a problem starting. 7. Next day, no call again. I call. Was told they don't know what's wrong. Want to keep looking for issue. 8. Next day. No call again. We call. They still have no info so we ask for it to be dropped off that day. Told that if we are not home, they can just drop it in our driveway.No mower delivered. 9. Next day. Call again. Ask why it wasn't dropped of. Told it will be dropped today. 10. Next day: Garage open, car inside. Both my husband and I are home. Hear a noise outside. See mower dropped in rain in driveway. No one knocked. It seems like they are a newer business, but this is no way to succeed. I'm just disappointed. They seemed nice but to not even knock with the garage open and people clearly home is just poor service. Not following through with callbacks and self imposed deadlines is also poor service. Would not recommend.

As in the previous post they offered free pick-up and delivery. One week after they picked up my…read moreGarden Tractor I visited their shop, totally disorganized and my tractor was sitting out in front of the store on the sidewalk. They told me that they would get to it yet that week and would call with an estimate on parts, no call. Two weeks after they picked up the unit I visited again they had not touched the unit since my last visit. They told me they would get right on it and they were happy I was not mad due to the fact they had not touched the unit in two weeks. They called me about a week later and said the work was done and they could bring the unit out that day, 20 minutes latter I get another call the unit won't start to load it on the trailer and they would have to look into it deeper and call me the next day with an estimate on the work to be done. On that date they also offered to put an OLD 14 horse engine in it, my tractor has a 19 HP engine I told them NO I want the same engine that it has currently, they told me that it would cost around $500 or more to fix, I said get me an estimate on the parts and labor and was told that would be done and I would receive a call the next day, NO CALL. On the day they had the unit for three weeks I went to the shop and looked at the tractor again sitting on the sidewalk out front, it looked as if it had never been touched except for the scratches on the hood and the muffler guard that had been destroyed and bent back into the muffler, (more than likely when they picked up the unit as it was thrown in the trailer sideways). At that point I asked to have the unit delivered to my home as by this time I had decided this place is totally incompetent and would have destroyed the unit if I had it there any longer. The unit was delivered to my home with the following issues: They had lost the original key that was in it when they picked it up, the smashed muffler guard, the side panels were not secured on with the body clips that secure it ( had to order new ones ). If I could have given them a lower than 1 star rating I would have. DO NOT TAKE YOUR EQUIPMENT TO THEM, I AM SURE THEY WILL BE OUT OF BUISINESS SOON!

We had our lawnmower picked up from C&K. Had a tune up done and the deck had broke in a couple of…read morespots and the steering was shot. Chuck one of the mechanics fixed the steer issue , did the tune up and found the broken areas and welded them for us. Candi was very helpful and called us about doing the welding. and when it was done she called and let us know it was in its way back. Very nice people to work with. Thank you! Ben & Cee Cee M.

Always check the reviews before purchasing an item or contracting for a service from a business…read morewith which you have never had prior experience. Had I followed this simple step, I would have prevented the theft of my riding lawn mower by C&K Small Engine Repair in Dimondale, Mi. On March 20th I authorized C&k to pick up my riding lawn mower. I signed authorization for them to do a routine tune up and blade sharpening. I should add that when I stored by mower in my garage in the late Fall it was running fine, and I had no reason to believe it needed more than routine service. On Wednesday, April 9th I was notified that they were unable to start the mower, but had identified the problem as a needed new ignition switch was needed and they would call me when the mower was ready to be returned to me. Since I received no return call, I called back on April 14th and was informed that the mower engine showed no compression and would likely have to be trashed, and would be returned to me for a nominal $25 return fee. In subsequent phone calls the position of C&K changed several times as to the terms of the return of the mower with the owner finally taking the position that my mower would only be returned if I pay for an unspecified amount for the labor on my now inoperable mower. In my last conversation with the owner I referenced the scathing reviews that C&K had received from prior customers. The owner acknowledged that he had received many bad reviews, but said that these reviews were several years old. My experience shows that the subsequent years have not changed either the honesty or competence of this company. Buyer beware!

Had been a customer for years. They had always done great. They had some issues in 2024 and I…read morediscussed it with them and they assured me it was going to be smoother in 2025 so I trusted them with my equipment. Big Mistake. They have had my equipment for over 3 weeks and it has not even been started!Meanwhile my zero turn is out in the weather which it NEVER had been. I won't give them another chance.

I own a small lawn care business and i called to see if they had mower blades in stock to pick up…read more The guy in parts told me he needed exact model number of the blade or exact serial number of the mower to see if they could find the correct blade. I gave him my exact mower (Scag tiger cat 2 52") and the exact length of blade as well as the bore hole size. He still could not tell me if they had it. Guy was very condescending and dismissive. I then called superior saw in mason and asked if they had blades for a scag tiger cat 2 52" and he said let me check... then checked and said they had plenty. They didnt need exact serial numbers of anything. Far better customer service. I'll drive 20 minutes out of my way to for their customer service and parts.

Will never return to this store. Service technician was rude insulting. They tried to charge…read more47$ for a gallon of rec fuel and when I disputed that he insulted me and called me names.

Took a backpack blower that was one season old, literally used to blow leaves one weekend. Engine…read moreran but would hesitate and bog down. Took in and he bad mouthed Husqvarna back pack blowers. Took it home and put it in my heated basement over the winter . Started it this weekend and ran exactly like before the owner "fixed it". Took it back to the Power Barn. As I was watching in line and told me he wasn't fixing hand held at this time...Guy in front of me had a weed Wacker he wanted repairs on??? I waited in line and when I walked up to the counter I explained that I had this blower in recently and that it wasn't fixed. Still had the tag for the first repair. Don't use this business. I said that I was going to contact the better Business bureau. He said go ahead they won't do anything anyway. Take your business somewhere else!