The equipment I rented was very good and had no issues using it. The reason I'm leaving a low…read morereview is for the lack of communication of the rental office. They didn't specify any of the additional charges or the prices for these charges up front and would call the day off to inform me of the additional charges. Also, they didn't specify times for drop offs and tagged on additional charges. Extremely unsatisfied with the lack of professional.

what an experience! I went in there yesterday and went into the owner Kyles office. Made a deal on…read morea unit and then flip a coin for the attachment. Kyle lost! Thanks for the Harley rake Kyle I'll put it to good use. Not the only time I've been in there and flipped a coin. You won't be disappointed with this place.

Took a backpack blower that was one season old, literally used to blow leaves one weekend. Engine…read moreran but would hesitate and bog down. Took in and he bad mouthed Husqvarna back pack blowers. Took it home and put it in my heated basement over the winter . Started it this weekend and ran exactly like before the owner "fixed it". Took it back to the Power Barn. As I was watching in line and told me he wasn't fixing hand held at this time...Guy in front of me had a weed Wacker he wanted repairs on??? I waited in line and when I walked up to the counter I explained that I had this blower in recently and that it wasn't fixed. Still had the tag for the first repair. Don't use this business. I said that I was going to contact the better Business bureau. He said go ahead they won't do anything anyway. Take your business somewhere else!

I took my snow blower In for our yearly maintenance in May. I was told it would take a month…read morebecause they needed to work on lawn mowers. I was also told our machine would be covered so it would not be exposed to the weather. It took nearly six months because they couldn't get the parts (due to Covid) or they had a hard time finding reliable staff to repair because "no one wants to work". When I called to ask for a status update, I got excuses. I asked if my snow blower was exposed to the weather, I was told no. When I finally got my snow blower, it had rust on it. I was very upset because we take excellent care of our equipment. I asked to have the manager call me to discuss. No call. No responsibility. I will NEVER do business with this company again. What a disappointment.

Sept 2020...Went into the Mason location where Travis was waiting to help us. We were there to…read moreselect a new zero turn mower. Not a small purchase. The showroom is big, clean, organized, bright and pretty well stocked with equipment from John Deere, ExMark, Stihl and others. Travis took great care of us. No pressure, patient and knowledgeable. We spent over 5k but felt we got as good a deal as possible with Travis double checking on rebates and with the manager. The ExMark we bought comes with a good warranty and D&G has good service, so I expect we'll be OK.

I have always been treated well at DNG, I bought a compact tractor and several attachments…read more Whenever I came in to service or had to order parts I feel I am treated with courtesy. ( Brandon & Bob in parts Go the extra mile to make sure my parts for repair are correct) Brian the manager & Gus the owner always go out of their way to make sure we are happy with our purchases AFTER the sale and take time to listen to concerns. I have dealt with both Angie and Tom in the sales department and always feel they are giving me their best deal and explain the product thoroughly. My father-in-law who also shops exclusively at DNG for his farm equipment is friends with the owner because they both have the same customer oriented philosophy of making sure the customer is taken care of!

five months after they took my tractor away it still is not repaired even though they have received…read morethe full amount quoted to do the work. Now phone calls are not even returned.

Sent my tractor to Clark's to repair hydraulic problem and hydraulic pump leaking. Received a call…read moreestimating thirty five hundred dollars which I agreed to. Two weeks later they called and said they repaired the pump and some other issues and the price was now six thousand dollars which I negotiated back to a lower amount. Then later they called and said the pump was leaking again and I agreed to a new pump and sent payment per credit card. Then they sent to another repair shop and the hydraulic system seems to work now but the cost is now over seven thousand which I have paid part of it. The pump is not new even though I paid for a new one. Needless to say we don't agree on the final cost. I used the tractor about twelve hours and the steal high pressure line came loose from the pump spraying hydraulic fluid on the exhaust pipe causing a fire.

Had been a customer for years. They had always done great. They had some issues in 2024 and I…read morediscussed it with them and they assured me it was going to be smoother in 2025 so I trusted them with my equipment. Big Mistake. They have had my equipment for over 3 weeks and it has not even been started!Meanwhile my zero turn is out in the weather which it NEVER had been. I won't give them another chance.

I own a small lawn care business and i called to see if they had mower blades in stock to pick up…read more The guy in parts told me he needed exact model number of the blade or exact serial number of the mower to see if they could find the correct blade. I gave him my exact mower (Scag tiger cat 2 52") and the exact length of blade as well as the bore hole size. He still could not tell me if they had it. Guy was very condescending and dismissive. I then called superior saw in mason and asked if they had blades for a scag tiger cat 2 52" and he said let me check... then checked and said they had plenty. They didnt need exact serial numbers of anything. Far better customer service. I'll drive 20 minutes out of my way to for their customer service and parts.

Just got back from vacation and half way through doing laundry, my dryer stopped working. Called…read moreLane's and they were able to come out in a few days and showed up at the beginning of my time frame. Mason, the technician, was able to identify my problem and fixed it in under an hour. He was courteous and professional. Highly recommend using Lane's if you need an appliance repaired!

we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.