If I could give zero stars, I would. We stayed at the Holiday Inn Express in Villa Rica, GA this…read morepast February and discovered what we believe to be a bed bug in one of our beds. Naturally, we tried to alert hotel staff -- but no one was ever at the front desk. Not late at night, not early in the morning. It felt like we were completely on our own. Upon checkout, I attempted again to address the situation, but the woman at the desk was completely frazzled and confused. She couldn't even find our reservation in the system and kept insisting we had the wrong room -- even though we were literally checking out of it. Because of this, I left without a receipt and without any meaningful conversation about the bug issue. I contacted corporate after returning home, hoping for some accountability, but was informed that the hotel manager refused to do anything about it. No apology, no follow-up, nothing. The combination of a serious health concern, zero customer service, and complete managerial indifference should be a major red flag for anyone considering staying here. Do yourself a favor and book somewhere else.

I would not recommend this hotel. It was not the best. Carpet was dirty. Tub was bad. And we saw a…read moreroach in the room.

Management is a joke at this hotel. The sheets are disgusting and so are the blankets. Stained and…read moresmell like urine. I ask the Indian guy who works at night for a clean set of sheets and blanket, and he actually starts screaming at me that it wasn't his responsibility and it was housekeeping's . I ask him to please lower his voice and he screamed even louder. This is what he gave me. Please don't waste your money on this hotel. It's nasty, management is even worse, and the fire alarm went off the night before. I was on the fourth floor and everyone, including children, had to evacuate. All of this was because of kids smoking weed in the stairwell. This is absolutely no place for children, or adults!!!!!! We will NEVER be back to this so-called hotel!!!! Unbelievable!!! The only good thing about this hotel was Jeffery!!!

Absolutely disgusting beds are covered with dried stains and smell like pee. Manager is…read moreunprofessional and ghetto as hell. The DO NOT wash the sheets or covers here. Stayed here twice cause it was cheap and same thing each time. Consistantly dirty

Husband booked to stay while traveling. In and out. Price was decent. The bedding was stained with…read moremultiple burn holes. The pillows and pillow cases were disgusting (and again stained). Tiles were falling off the bathroom walls. There was a vacant hotel next door that gave us an unsafe feeling. The locks on the door weren't maintained. Oh and the smell of weed was everywhere. The check in was good. And a/c unit worked. That's all I have nice to say about this place.

Needed a place to stay for a few nights and this motel was THE PERFECT place. It was quiet, clean,…read moreand the staff was amazing. It was cheaper than all the places nearby and the rooms were modern and nicer than I expected. Definitely coming here every time I'm in town!

I stayed here for a night while in town for some business meetings. This may have been the best…read moreCourtyard ever! Outside of a couple of hairs I saw in the bathroom it was very clean. My room was well appointed and it had outlets galore! I never had to look far to plug in my phone or steamer or any other gadget - a rarity in hotels. It was quiet overall but there is construction nearby which could disturb day sleepers. Worried about the most germ filled item in rooms..the remote? No worries, they even provided a disinfectant wipe for it! The staff were upbeat and friendly from the front desk to the Bistro, it was very impressive. The only other issue was the carpet near window was wet so there is leaking somewhere. Other than that they are great and so so close to five stars in my eyes!

I stayed here during a work trip to Carrollton and had a pleasant experience. The parking lot is…read morespacious, with nearby overflow parking available if needed. The hotel is conveniently located just a short walk from the town square, with plenty of restaurants and shops nearby. For those who prefer to stay in, the Bistro downstairs offers a decent selection of food. While not gourmet, the meals are tasty, filling, and perfect for enjoying in your room or in the bar/bistro area with a bit of camaraderie. My room was quiet overall, aside from some chatter from a group enjoying the firepit area directly below my room. It wasn't loud enough to disturb my rest, and I didn't mind it. I stayed in a King room with a sofa, which was perfect for two people. The room was clean and included standard amenities like a fridge, microwave, desk, TV, ironing board, and more. The bathroom featured a spacious walk-in shower stocked with complimentary shampoo, conditioner, and body wash. The staff were all incredibly friendly and welcoming, making the stay even better!

What a friendly place! We checked in to this Quality Inn after a day a flying and a delayed flight…read morethat didn't get us into Atlanta until way after one in the morning. When we arrived, the person at the front desk was nice and friendly. Wow, at 1 am. I'm impressed! Thank you for this. The last thing you need when your tired is someone with an attitude. The rooms were clean, the beds were comfortable and their complimentary breakfast was more than just cereal. There was a choice of eggs, sausage, gravy, a waffle maker as well as fruit, yogurt, muffins, biscuits and other items. Great place to stay if you are visiting Six Flags or you have a flight the next day!

Hotel is nice for the price. Friendly front desk person. Area seems safe. Walking distance to many…read morerestaurants. The layout of access to top rooms on back is strange the stairwells are on the front but no complaints.

Very nice man running the place, room was clean, bed was comfy, and great shower pressure. A little…read moreslower service but exceptional all the same.

Please spare yourself the time, money and frustration--DO NOT STAY HERE!…read more We're from Oklahoma, and we unfortunately had car trouble while driving on the interstate. We pulled off onto the Villa Rica, GA exit and parked in a retail area. Being that we have to wait until the next morning to have a mobile mechanic to work on our vehicle we decided to stay at a "hotel" within walking distance. We had been traveling for over 8 hours, and we have four kids, ages 1, 3, 7, and 12. We were tired, frustrated, and the kids were hungry. We just wanted a room to rest. And a local told us the Econo Lodge was "decent." We booked a room via Priceline, and still got a high price. We had to walk to the hotel with all four kids and all of our luggage, being that our van was broke down. When we arrived to the hotel, we noticed when you walk into the hotel you're in this little holding room, with a window, not a lobby. So my wife and three daughters remained outside with our luggage while my son and I went into check in. I went ahead and attempted to check in, but I was met with the worst customer service. At first, they were looking at me like I was suspicious. And questioning why my family were outside. We simply did not want to crowd the tiny check-n area. We were told we didn't pay enough through Priceline, so I had to pay more. Then I was told we had to give a "deposit for incidentals." I paid this too. We were just tired and we wanted to get in the room. After I finally got a key card and went outside, my wife was sobbing, on the phone with her mother, and told me that she believed she witnessed prostitution on the property. While we new that this was a presumption, we figured we would just go to our room and lock the doors, and just get through the night. When we walked through the door to our room, the smell was absolutely rancid. It smelled of cat litter and cigarette smoke. Being that our children have sever allergies there was no way we could allow them to stay there. On our way back to our vehicle we noticed the same female meeting and entering into another room with another man who had just arrived. At this point we did not feel comfortable staying at this establishment with our three daughters. I contacted the front desk and informed them only of the room at the time, not to make any issue about the other situation. I was told that we would be "released if the obligation to the room," wherein I was under the impression that we were getting a refund, as long as the room hadn't been used. They supposedly went and checked the room. When questioning about the refund, we were told to call Priceline to process the refund. And of course, this took a while due to "high call demand." I was also told the room key no longer works for the room we paid for, and to throw it in the trash. Priceline contacted them to discuss the situation and the hotel REFUSED TO REFUND. And they stayed the reservation still "stand as is." Therefore, they refused me a refund, and I did not have access to the room I paid for. We planned to try and drive to our destination; however, at this point our van was no longer capable of driving, so we rented another hotel room for the night. After Priceline had contacted me and informed me that the hotel was refusing to refund me the money for the reservation, I had contact with the front desk. The individual stated I needed to call Priceline, and that they "no longer had any dealings with me." I told them that I had called Priceline and spoke to two reps, and one supervisor, and they're all saying that they can do nothing because of "hotel policy on cancellation." Another individual at the front desk told me "it's not our problem," They also told me to "call Priceline again," and states they would just refuse the refund again. They denied charging my bank card, saying Priceline charged me, not them. And then stayed that Priceline paid them, but they will not issue a refund. And they hung up on me multiple times. Just horrible people, and place.

Stayed here for a 4 day training through my business. Room is clean, maintenance was prompt to fix…read morean annoying buzz coming from the toilet. There is a sign in the bathroom that says if you forgot something to ask front desk and they will replace it complimentary. Well that was t true. I ran out of my mouthwash and floss and the lady at the front desk said you have to pay for those and it wasn't complimentary. This hotel is older but definitely well kept. Breakfast is complimentary from 6:30-8:30am snd is pretty basic. You get a mini fridge, microwave and coffee maker in your room.

I've stayed at this location numerous times, but it was not for leisure and instead business so…read moreluckily I wasn't the one forking the money; however, I also had no choice but to stay here because there aren't many decent hotels in this area and close to our office. The couple of times I've stayed here, I've experienced the following: 1) Guests: Strange guests that smoke marijuana in their rooms. They have a no smoking policy so I'm not sure why they can't kick them out. Smells like Motel 6 at times 2) HVAC: A few months ago, I was in a room where the AC was not blowing any cold air. Settings were correct. I reached out to the front desk and they sent their maintenance person who opened the front panel and plugged something in. Well that didn't work either and finally they decided to give me another room. 3) Roaches: Yes.....do I need say more. 4) Cleanliness: Sheets are not that clean and neither are towels. You can tell when one towel is more yellow then the other. If you really look at the bathroom floors, you will find hair everywhere. The pull out bed from the couch is this old filthy mattress. The bag with the sheets and pillow were probably up there for a long time as they did not smell right. Had to get that swapped out. And don't bother looking under the sofas....you'll know how well housekeeping cleans. 5) Elevators: Stay away from them. Back in July 2024 we were in the left elevator and when it reached the lobby we heard and felt this loud thump. Then it took the door 20 seconds to open. We started to use the one on the right. Well, fast forward to last week's stay, we were on the same dang elevator and as soon as it reached the lobby the door would not open at all. It kept trying to open but it was stuck in a loop where it would close before it could crack open. We tried pressing the button, but no luck. Then I hit the 2nd floor and it still would not do anything. I ended up calling using their emergency line and they stated they'll get someone from maintenance to assist. Well 10 min go by and I was about to lose it. All of a sudden the elevator began to go up to the 2nd floor and opened. We pretty much ran out and took the stairs. Then when they saw us they canceled the fire fighters to assist. An Out of Order sign was never placed and another guest got stuck as well. Then they finally put up a sign. They were willing to give us some money back for the stay but it would not benefit me b/c my employer paid for the room so they gave me extra points....only 2,000 points...not enough for anything.

I like it here. It's non-smoking now! Alan at the front desk is amazing and takes great care of me…read more They have free hot breakfast and cable. Also, free WiFi. It's quiet and has a pool. What they need is a towel rack and a fridge with a bigger freezer. Also, I was horrified to see lizards outside. I'm from the city and used to flies, ants, spiders and slugs. But lizards? Omg!!! Yes, that was ME at 7:30 am this morning, SCREAMING outside!!!! I had a meltdown and was hardly embarrassed about it. It might as well have alligators cuz I can't tell the difference.

We are traveling and just wanted a clean room to spend the night and get up and ready to get to our…read moredestination! The 1st room had roaches so the friendly clerk at the front desk switched us to another room which is directly across the hall from the cockroach room! We are currently sleeping in our clothes praying that no roaches find their way into this room! The rooms are filthy and smell horrible! When you first walk in all the lights are off and you can't even see where your walking as well as the air being turned completely off and it takes forever for the room to cool off! We're sleeping with the lights on and parked our car outside of our window in case someone tries to break into it! People are living here and doing drug deals! It's the filthiest hotel I've ever been to!

Always check in w the above avg La Quinta for the biz traveler…read more Love LQ's when exhausted on road ;) Bkfst was way above avg., props for havin chz omelettes and fresh coffee creamer. Cleanest beds & rooms; Super affordable pricing; They gots an open pool, - Points.. Get on the Wyndham App and rack up the points & free nights. Place cool & v casual, been here couple times now on way to Rome. Rooms v clean, staff on it and v helpful. Minutes away from the mind bending Hunter Memorial Park if needing some outdoor time. :o

Pleasantly surprised by how comfortable the bed was and how clean the accommodations…read morewere--especially for a budget-friendly hotel. The room was simple but well-kept, and we had everything we needed for a short stay. They do allow dogs for a $25 per night fee, which was great. However, we were told at check-in that pets couldn't be left alone in the room, even if crated. That made our visit a bit more complicated, as we usually count on being able to leave our dog for short periods. The designated pet area was convenient, but unfortunately, not all guests were respectful about cleaning up after their pets. I ended up picking up after other dogs while handling mine, which was frustrating. It's just common courtesy--and it keeps the space clean for everyone. Overall, a good experience with a few small challenges. I'd stay again, especially if traveling with a pet.

The first thing I want to address is that I leave reviews constantly for businesses and I rarely…read morepost a negative review. Secondly, my husband and I are owners with Wyndham. Our contract is paid off, and we only have to pay maintenance fees each month. The reason we joined Wyndham was because of the level of accommodations that were offered. We always appreciated the safety and cleanliness of Wyndham properties. Finally, I understand that "newly acquired" properties need time to be renovated, but it is probably wise not to have those properties available for owners to use...there were many points used to book this. The reason I chose this resort was because we were looking for a low-key, nature-focused retreat for my aging parents and us. I researched the area and found some fun things to do off-property but thought the amenities on-property would keep us busy. Little did I know, those amenities were not all available and were spread all over the "resort" making it difficult to navigate. I will start with my positives as they are few--the gentleman who was at the guardhouse to let us in, was very friendly. Susie, who we met with when we checked out after being on property less than 12 hours, was very helpful and understanding. Everything else was terrible. The photos available were definitely not accurate to the property. The "cottage" was disgusting. There is no one at the front desk after 5pm. We did not arrive until 9pm. After getting our envelope with keys and pitiful directions from the guardhouse, we drove around the property for a LONG time. There is limited signage and not much in the way of lighting. The property is primarily residential...and the residents are not fans of people driving the speed limit on roads they are unfamiliar with. My husband does not drive slow, and residents were driving like crazy on the roads as we were looking for our rental. Instead of writing another paragraph, I'm just going to list the issues we had with the "cottage": -broken front step -uneven floors -floor strips pulling up from the ground -all flooring was sticky -carpet was deeply stained and pulling away from the floor and walls -film/grime on the bathroom mirrors and counters -hairs on the towels and toilets -shower shelves leaning off the wall -hair dryer pulling off the wall -stairs to the loft shaking and pulling off the ground -extremely limited storage in bathrooms -mold on bathroom wall -overwhelming smell of mildew, mold, "musty" My husband tried calling Wyndham but they directed us to the property's front desk...where there was no one overnight. As soon as the front desk was open, my husband and I went in and spoke with Susie (who was great). We gave her our list of grievances and concerns. We called Wyndham again and after expressing our frustration over the property, the reinstated a little over half of our points. We left and drove to Marietta to stay in a hotel chain that we know and trust. We feel like the worst financial decision we have made as a married couple was to join Wyndham. We are looking for our options to get out. We have yet to have a Wyndham experience that has been positive from start to finish. Usually it's the annoying process of harassment for attending a meeting at check-in which sets our vacation off to a stressful and rocky start. This time, it was the rental property along with the lack of timely customer service. My parents, my husband and myself would definitely encourage readers to stay somewhere else. Wyndham, you have become a huge disappointment.

It took 3 moves to get a bug free unit. We were not given informational paperwork at our arrival…read moreand were left for several hours not knowing if we would have a place to sleep.