I went for an eye exam in February 2023. Dr. Wallace Towle OD, examined my eyes thoroughly and…read morediscovered cataracts in both eyes. Scheduled me for consultation with eye surgeon but I had to wait an inordinate amount of time first to get appointment for consult and then to schedule surgery. Just recently after a myriad of phone calls to Mr. Peepers optical shop with no answer, I come to find out that Dr. Towle is retiring and he did retire in July but I had no way of knowing this but two of the staff, Desha who left in June, and Amy the optician were holding aside a beautiful pair of eyeglass frames which enhanced my face and complimented my face perfectly. They were made for me! Even Dr. Towle was aware in February that a pair of frames were being put aside for me. Then I come to find out that Dr. Towle retired in July but again I had no way of knowing and kept calling the optical shop Mr. Peepers and there was never anyone to answer phone but a recording stating that anyone that has any eyeglasses or contacts ordered that they need to come by end of July to pick up. Finally, finally I reached the optician Amy who definitely remembered me and that Desha the other staff member was holding a pair of eyeglass frames for me and even remembered what they looked like. I finally went there myself to scour the place but they were nowhere to be found! I am so so very disappointed I cannot express it. Here's what I truly believe happened to them. They had, I was told, a few temporary people working there to help sort things that were held for customers and to help pack or put everything out on the shelves. I sincerely believe the Dr. Towle sold them! He most likely didn't know those were the eyeglass frames that were put aside. I cannot express how disgruntled and disappointed I am! And to top it off Dr. Towle also was aware that they were holding them for me but I don't think he knew what they looked like. Anyway add that the many sorrowful things, mistreatment by various people, and experiences I have had since I came to Arkansas 6 years ago! Hate it here. Do not, I repeat, do not move to Arkansas! Ever! Posting this now and I do hope it benefits someone. By the way, I do understand that this Dr. who is 80 years old and has been in business way over 40 years wishes to retire, but the sheer incompetence makes me cringe. And it's not only this business, it's the majority of them! This is a pathetic state to live in. *Addendum: With all that hassle they were still so kind and gracious and gave me another pair of eyeglass frames to compensate for the home huge disappointment. All in all, I like Dr. Towle, he's an excellent optometrist and wish him the best in his retirement.

observed the doctor is the one and only licensed professional there. Arkansas requires licensed…read moreopticians. Ramer Eye Care does not employ credentialed staff

My husband was trying to just get a new reader lens put into his sunglasses since the lens got…read morescratched. However, they refused to order a new lens because it had been a little over a year since his eye exam. He had contacted them a couple months ago to get a new lens put in. They sent him a payment option but he forgot about it and did not order the new lens at that time. He didn't need a new eye exam because he has 20/20 and just needs reader lenses. Anyway they are losing his business, my business and the business of our kids.

I was a new patient and was examined. I came back to get my glasses and realized the prescription…read morewas so wrong. They made an appointment for me to come back, however, I couldn't be worked in until 3 weeks later. When I came back the staff realized the prescription was way off. Instead of being apologetic, the doctor and staff acted like it was my fault. The dr also made sexist jokes while examining my eyes, saying women don't know how to drive when I said I can't see in them to drive, as well as it was probably my hormones. One staff member even asked if I had an eye injury since the last time I was there. They couldn't believe the huge error. I waited 7 days for my glasses, only to be called and told the lab made a mistake and they had to be redone. I was aggravated as it had been over a month and asked the manager if they could expedite it. She said of course. She pointed out it was the lab's fault and I said the doctor's fault to begin with. Did she expedite? Nope. I was called today that my glasses were in. I came to get them and was met at my car (Covid going on). I was handed a bag with my glasses and she walked away without even seeing if I needed an adjustment. I called them from the parking lot and let them know they were loose (covid) and she said I could come in. The lady who adjusts glasses worked on them. She was finished and I walked out, saying thank you. Return response back a hateful BYE. The glasses seem to be right, but they didn't even check to see if I could see better. I can't believe an optometrist runs a clinic like that.

Dr McDonald is one of the best eye doctors Ive had! From the front desk girls to him and to the…read moregirls who help you get the glasses you need are all outstanding ! I give them a 10+!! Quit wasting your time trying to find a good place to go and go see them ! You will thank me later !!

Zero star, not one star!!…read more We used but for whole family(4 of use glasses), but we stopped to go after they broke my glasses and just saying bunch excuses. I took just adjusting, I never asked replacement, they broke my glasses(frame) and hiding then used super glue, but my daughter saw it. I said you broke my glasses, then they saying" your glasses is more than a year, we can't replacement" etc. I never asked replacement, I asked adjustment, that's all. Then, your glasses was wiggling, etc. That's all lies!! They broke my glasses and super glue and bunch excuses(lies)!

Dr Newbolt did cataract surgery on my , dry cloudy, left eye! Might be more pleased. I actually…read morechanged a surgical appointment that I had at another ophthalmologist because I just didn't feel like I was listening to at the other doctor. This has been an amazing experience from my initial consult to my follow up appointment, one day after my surgery. I have met people with a common care or interest as me which is Animal, Rescue, and CARE, my nurse Sarah, who got me ready for surgery was amazing and we swapped fantastic cat stories about our babies so I will definitely not be afraid to go for my second surgery which I will probably do sooner than I initially thought my left eye is crystal clear whereas the right one wasn't OK I am 100% plus satisfied.

After my surgery, my voting has gotten continuously more blurry, and don't believe their 'out of…read morepocket cost estimates'! I stressed to them that I could only afford a certain amount for my costs, before the surgery. They assured me that their estimate would be "very close" to my out of pocket costs. But the ACTUAL costs were more than twice the amount they quoted! They never said there were other costs.

Left one star in order to leave this review by no means does this "doctor" deserve even one. Not…read moreonly was he rude but he is writing FALSE prescriptions. October 19th I left in tears with a prescription I knew was no good, I then went to a different eye doctor to get ANOTHER eye exam which to no surprise was extremely different than what Van Smith had wrote to the point the other eye doctor was concerned. I returned today November 1st with proper proof and wearing my correct glasses to see if he'd acknowledge his wrong and refund my $89 but not only could you hear him yell "No" to his assistant through his door he wouldn't even come out of his office to explain himself. So much more to write but I'll save that for the board. GO ANYWHERE BUT HERE!!

the lady working the front desk desk was fantastic. but Dr. smith is a complete idiot and a real…read morejerk. would not recommend. I'm only giving one star because it's required. I would give negative 5 stars if I could.