I went for an eye exam in February 2023. Dr. Wallace Towle OD, examined my eyes thoroughly and discovered cataracts in both eyes. Scheduled me for consultation with eye surgeon but I had to wait an inordinate amount of time first to get appointment for consult and then to schedule surgery. Just recently after a myriad of phone calls to Mr. Peepers optical shop with no answer, I come to find out that Dr. Towle is retiring and he did retire in July but I had no way of knowing this but two of the staff, Desha who left in June, and Amy the optician were holding aside a beautiful pair of eyeglass frames which enhanced my face and complimented my face perfectly. They were made for me! Even Dr. Towle was aware in February that a pair of frames were being put aside for me. Then I come to find out that Dr. Towle retired in July but again I had no way of knowing and kept calling the optical shop Mr. Peepers and there was never anyone to answer phone but a recording stating that anyone that has any eyeglasses or contacts ordered that they need to come by end of July to pick up. Finally, finally I reached the optician Amy who definitely remembered me and that Desha the other staff member was holding a pair of eyeglass frames for me and even remembered what they looked like. I finally went there myself to scour the place but they were nowhere to be found! I am so so very disappointed I cannot express it. Here's what I truly believe happened to them. They had, I was told, a few temporary people working there to help sort things that were held for customers and to help pack or put everything out on the shelves. I sincerely believe the Dr. Towle sold them! He most likely didn't know those were the eyeglass frames that were put aside. I cannot express how disgruntled and disappointed I am! And to top it off Dr. Towle also was aware that they were holding them for me but I don't think he knew what they looked like. Anyway add that the many sorrowful things, mistreatment by various people, and experiences I have had since I came to Arkansas 6 years ago! Hate it here. Do not, I repeat, do not move to Arkansas! Ever! Posting this now and I do hope it benefits someone. By the way, I do understand that this Dr. who is 80 years old and has been in business way over 40 years wishes to retire, but the sheer incompetence makes me cringe. And it's not only this business, it's the majority of them! This is a pathetic state to live in.
*Addendum: With all that hassle they were still so kind and gracious and gave me another pair of eyeglass frames to compensate for the home huge disappointment. All in all, I like Dr. Towle, he's an excellent optometrist and wish him the best in his retirement. read more