After my mother passed away, her house had to be sold. The backyard had an in ground pool, and it…read morewas covered from the previous fall. I delayed opening it until I knew the house's listing was going live. Staff from Vliestra Bros. uncovered the pool, put the heavy cover away in the basement, and got the pool chemicals up to speed so the pool was sparkly clean just in time. Vliestra Bros. is also where my mother bought all of her pool chemicals for decades.

We had high hopes of finding someone to maintain our equipment, open and close annually, and…read moreperhaps sell and install a new liner for us. Let's start with our first impression: Back in August or early September, we stopped into Vlietstra Brothers Pools & Spas to ask a few questions and schedule our closing. The woman working the front counter was obviously very tired and didn't really want to deal with us. I asked about ordering a custom spa cover. No, they can't do that. Hmm... pools and spas, right? Ok, what is your payment structure for pool services, such as a fall closing? She had no idea what I meant, and was insulted when I asked my husband if I had said it too politely... snapping at me before I finished my sentence, like I was going to call her stupid or something. Nevertheless, we gave her the benefit of the doubt. We all have off days! So, we scheduled our closing for the 22nd of October, 2021 and she wrote it into their schedule book. Fast forward to Friday, 10/15: I received a call mid-afternoon from a woman named Michelle (not the same woman, I am told). She wanted to know if she could schedule the closing for Monday, 10/18. Well, we weren't prepared and it's 5 days early, but hey, why not? I was told they work hourly, so we'd just throw a few more bucks their way for closing, as we hadn't finished everything we'd hoped to have prepped for them yet. However, we did spend a large part of our weekend getting as much water drained as we could in the time we had left, laying out the cover, and prepping the deck area for them. 10/15, 10/17, and 10/18: I called and left messages with 3 different extensions asking that someone call me ASAP. I just needed someone to call me before they came to my address. All we wanted was to discuss where everything was located, and what we had done ahead of time. Maybe even what we expected of them, since no one had asked us what exactly we wanted done.... By the time I did get in touch with someone at Vlietstras, I was informed my pool closing was completed and the service tech had already left. This was Monday, 10/15, at 9:27am. I work close by and ran home, as I had intended to do to speak with the service tech. Here's what we found: 1. My diving board, which had never been removed, was sitting in the back corner of my detached garage. This is not where the pool equipment is located. This is not where anything for the pool is located. What business did this tech have being in that building, let alone traversing a mountain of equipment to sit my diving board in the back corner??? So, in hindsight, this still absolutely infuriates me. This person went into a closed up building, saw there was no pool related equipment, and continued in and around. 2. After removing part of the now installed safety cover, we discovered the jets had not been blown out, and that the water level still was above them. If you're reading this, it's probably because you have a pool. You probably then know that water left in those pipes over the winter will freeze here in Michigan. No anti-freeze in anything. That can crack the pipes, fittings, your filter, your pump, and any other hardware connections that are in the way! 3. They installed my safety cover that I've used for 4 winters, with new connections in my cement - not using existing ones. Yes, you read that right. They put several new anchors into the cement that surrounds my pool, even though the anchors that have been there for years and working were extended by us for them to use. 4. At this point, we're wondering: Is this some sort of master plan to get more business in the spring?? The phone calls: If you've been paying attention, I'm sure you can imagine we had some questions for this business. Michelle is apparently the scheduler *and* office manager. She admits she knows absolutely nothing about the workings of a pool, closing one, how pipes freeze, what a winterization or pool closing entails, etc. etc. As a result of her inability to discuss what we found had happened here, we asked that her boss (the owner) please call to discuss.... Michelle called us 3 times instead, to tell us this is how the do pool closings. Mind you, she didn't understand our questions and certainly couldn't answer how this wasn't causing loads of angry customers. As of 10/25/2021, my husband is still waiting for the owner to call him. So, after everything: We uncovered half the pool, drained the water down below the jets, added winter chemicals, blew out the pipes with our air compressor, dumped rv/marine antifreeze into the filter, pump, and all pipes, plugged the jets and skimmer pipe, and re-covered the pool ourselves.

We used to absolutely love this place but since COVID it has gone downhill. 5 stars for facilities…read moreand the improvements they have made . 2 stars for the level of management of bad behavior in the pool and on the deck. 3 years ago, the lifeguards didn't put up with any unsafe or inappropriate behavior. If you didn't listen- you got kicked out. I felt safe with my young kids there that they were being watched by effective guards and other people weren't putting them in uncomfortable positions. We went yesterday and today and there was so much rough horseplay, terrible language and unsafe behavior and no one did anything about it. At one point a lifeguard asked the manager to kick people out and he didn't follow through with it. Today there was a huge intact Mastiff dog on the pool deck- what? I want to love this Kalamazoo institution, but someone in charge needs to not worry about being everyone's friend and start taking action on poor behavior.

Very nice pool. The water felt very warm on a 75 degree day with wind. The meet went smoothly with…read morenot issues. The only problem was the locker room was not very clean with toilet paper all over the place and confusing. Also one end of the pool is very shallow not ideal for flip turns but it works. But in all I would recommend this pool for meets or just to go swim with your family in the summer.

I brought in a very old pump lid and basket, plus equally old chlorinator lid ten minutes before…read moreclosing. Nicole graciously told me no problem and proceeded to carefully research what part number the unmarked pump lid was. I was filled with joy to leave with two new lids, thank-you very, very much!

Great place great people they work with you all the time, even when they don't have the product,…read morethey will work to find it for you

Our pool installation company is out of GR and contracted with Protege to clean and finish setting…read moreup our pool. After just a few minutes on site with Byron and I wish they had contracted with him to do the entire installation. Just a series of little things that made it clear he knew what he was doing more than the original electrician the GR company had contracted with to install the pump and heater. Competitive rates for weekly service going forward, plus open and closing. Has always been very responsive, even proactive in reaching out when needed.

Pretty good service overall, especially when you see how many pools they work on…read more We've used them for decades and are pleased with them.

I called every pool company within an hour of us when we needed our liner replaced. Pool Pros is…read morethe only company that responded quickly, did Everthing exactly as they said they would, and still continue to deliver after the install to ensure our experience is over the top!! They called before showing up Every Time! They gave us a reasonable time frame, AND delivered Exactly when they said they would! There were No Hidden Cost or BS Charges added at install. When little things came up, they took responsibility, they were honest and straight forward, and customer experience was always put before covering their butt or profit margin!! They had a friendly and happy crew who were willing to accommodate any request with a smile, and there was never a complaint or excuse of being under staffed! I can't say enough about Pool Pros to truly impress the fact that they're a Genuine company, clearly run by Amazing people, they treat their employees just as well as their customers. I was most impressed when the owner showed up to address a Very Minor issue after hours when everyone else was home eating dinner!!! Pool Pros are HANDS DOWN The BEST of The BEST!!!

KA Concrete Solutions did four different projects for us. they showed up early and stayed until the…read moreproject was complete. they brought great ideas for how to deal with water issues we were having and were very professional when we had questions and concerns.

I don't frequently write reviews but I had to write about this company. KA Concrete was asked to…read morereplace 5 large areas on my driveway. This company was AMAZING. Very friendly to talk to and work with. They started early in the day and finished before expected. There was always open communication with the owner and the 2 young men that did the actual work were friendly, pleasant and focused. They were knowledgeable and answered every question asked. It has been about 6 weeks since the work was done and I simply love my driveway.

Quality service, great follow-up, and excellent follow-through! We never have to worry about the…read morequality of the work because Lyster's Service Department consistently delivers. Working with Cory has been absolutely phenomenal. He always goes above and beyond to provide competitive quotes while ensuring top-notch workmanship. Cory and his team are reliable, professional, and truly committed to doing the job right. We really appreciate all the hard work Cory and his team have provided for our company and our communities. Thanks for everything you do!

When I had to take over my parents house I discovered that I needed a new roof put on the house and…read moreso I called Lyster's because I knew they were the best contractor for the job. They came to the house and worked with me to get the roof done right away . In the end they were able to do the whole roof including replacing some boards as well . They were so easy and great to work with. I got a fantastic price and so I hired them to do the job. I have never regretted hiring them to do the job and they also took the time to completely replace all the gutters too. I recently was told by another company that I was in need of a new roof and probably some boards too. The guy said that I had black mold in my attic as well. The guy was from Top Home Improvements. I had went to the Senior Expo a couple of weeks ago and they had a both there so I signed up to get a quote and roof inspection. I would never ever use that company to do anything on my house ever! The guy outright lied to me and the pictures he said that he showed me indicating that I definitely needed to get my roof replaced and have some other repairs too. In the end I showed everything to the guy from Lysters and he pointed out to me that the first pictures he had taken were of my house but the pictures he showed me of what was supposedly my with damaged shingles and supposedly some soft spots in the roof. Indicating that I also needed some boards replaced too. In the end the guy from Lysters went up on my roof and looked it completely over then said to me your roof is in great shape and he also told me that if I had a leak in the roof causing black mold to grow in there then the water leak would also have gone down to the main level of the house and I would have water spots showing up. I have no water spots anywhere in the upstairs of my home. Once again just proving that I was actually lied to. The great news was I not only didn't need a new roof at all and the one I have now is going to be fine for at least another 10 to probably 15 years. I felt so relieved because the quote from Top Home Improvement was for just under $35,000.00 ! I can assure you that if I ever need work done on my home I will never call anyone but Lyster's to do the job. As for Top Home Improvement I would never use them for any job. I'm just so angry that they outright lied to me and almost cost me a substantial amount of money that was never necessary to spend whatsoever. I guess I would say buyer beware of who you call to do important work on your home. By not getting a second opinion I would have spent a huge amount of money that wasn't really necessary at all. I have also learned that from now on before I hire any company to do work on my home I'll definitely be checking with the Better Business Bureau too. They collect information about all kinds of companies and post the reviews of what other people have had to say about the company.

Fast, friendly, and knowledgeable. Services and equipment have always been priced fairly.read more

I have known Paul the owner for years now. There is no one who is more dedicated to their customers…read moreand employees like he is. High energy and passionate about doing things correctly and providing the highest quality service possible for his clients. The type of business to use if you are looking on having a great relationship with your pool company and not just someone you call and have show up. Happy to use KV Pool Service and Supply. Thank you for your great service!!!!