I really enjoy having Zoey as a caregiver. She truly is a breath of fresh air. She keeps my house…read morenice and organized, runs my errands and that's very helpful.

Golden Years has provided caregivers for our parents for over 4 years. Currently, we have 5 regular…read morecaregivers who assist us in providing 24 care for our mom. We are grateful for their dependable and supportive care. They have become part of our family.

The head of administration, Eric came and spoke with me regarding my previous negative review. I'm…read moreblown away by the level of commitment and concern for my comfort and satisfaction. This isn't an easy position to satisfy people who are in pain, but I am much relieved to know that I'm not just a number but a real person. Thank you.

Mouthy, inconsiderate nurses and physical therapists. Slow…read moreto respond to call lights.40 to 6o minutes once for my catheter to get flushed due to clog.

I really enjoy the people that work at rock creek. Everyone is really personable and willing to…read moreanswer questions. The atmosphere is light and the staff relationships with patients is truly heart warming. I would definitely recommend my family members to go there 1000%

Upon arrival my husband was left in bed unattended and uncomfortable in a back brace after Sutter…read morerepaired his L4 Vert. He was there for rehab of his back. I spent 6 hours a day with him and nothing was done the first week. He wasn't moved, wheelchaired, taken to restroom or PT. Within a week he had compression ulcers (bed sores) on both heels. They put blue booties on him and left him. They did not perform any wound care or keep his heels off loaded. At 7 days in and discovery of the wounds, Management couldn't discharge him fast enough. Management was rude to me, wouldn't answer my questions and told me that a Case Manager RN with Kaiser was making all the decisions. That RN would not return my calls and lied when he said he did (I have the phone record). When my husband got out on the 20th day he had untreated compression ulcers that took Kaiser wound care to pop and 12 months to heal. I have kept him compression ulcer free the last 11 months. In short, I will never recommend Rock Creek to anyone mainly because of the poor care and managements rudeness. Ask for a different Kaiser RN Case Mgr if yours will not talk to you. Many times patients are not given many options because of bed space availability but what I've found is that compression ulcers are very preventable but are highly likely in most facilities. Most facilities will let them happen and that imposes unnecessary costs to our health care system. If you have a loved one who isn't not very mobile going into a SNF or any home, make sure they are sitting on presser ulcer preventing cushions, appropriate bed mattress or cover that prevents ulcers and heels are elevated off the mattress and they are re-positioned often during the day.

My hubs was admitted here from the ER for EColi. The staff at Sutter Rehabilitation has been…read moreabsolutely Amazing! My husband stayed 3 out of 9 days here. Nate, was his RN and we couldn't be more pleased with his care. Nate was on top of all of my husband's medication schedule. Some of the nurses in the other departments were terrible on keeping track. Not Nate! We were so pleased with our stay that we were quite sad to leave! Alona, Rachel, and Bree were all so helpful and giving us extra care and attention. We can't express how grateful we are to all the staff and doctors here for their attention! It was bittersweet leaving because we got a hug from everyone.

My ex-husband was diagnosed with Gliobastoma multiforme about three weeks ago…read more. After having his tumor removed, the staff at Sutter Medical decided that the next step would be acute rehab. Sutter Rehab Institute came down to evaluate him and said that he would make a great candidate.. Patients have to be capable of enduring the intense rehab for three hours a days. Yes, he did somewhat improve. Why two stars? Asked several times for his meals to be non vegetarian (and his entire time) prior to two days before discharging.. they finally got it right. Communication with the Case Manager was totally non existent. He was discharged yesterday, but we never had any information on the discharge instructions.. We were given a sheet of skilled nursing facilities (that accepted his insurance) on Tuesday and he was being discharged on Friday??.. Totally stressed and frustrated.. Luckily I found a place for him (which doesn't take his insurance).. but we feel very comfortable with our decision. Please learn from others and train the case managers to have open lines of communication... It's hard enough dealing with this diagnosis, and much more to deal with everything else...

I would give zero if I could based on quality of care provided to my father with dementia who…read morerequired 24 hour care while my mother was in a rehabilitation facility recovering from surgery. The quality of caregivers is a hit or miss. There were a few great caregivers and of the 10 or so that cared for my father 2 were worth the cost of care. They interacted with my father and cleaned during the 12 hours they were there. Other caretakers left the floor unswept and counters unwiped. Just some basic expectations when you pay almost $1000/day and leave all supplies out in the open for them to use. One caretaker, per a nurse calling from his doctors office, yelled at my father to come to the phone. That nurse, when we went in for his doctor's visit, questioned who was caring for my dad and suggested we look into potential elder abuse based on the way she interacted with my dad. The final straw that led me to cancel immediately (for which we paid dearly) was when my son went to check on my dad and the master bedroom smelled like feces, the sheet was not washed and the toilet not wiped down. That being said, the office staff are great. I interacted a lot via text, the most effective communication given the timely nature of our problems and the need to adjust caregivers. All of my bad experiences are documented via text, however give laws and the contract they are not accepted when trying to prove a claim. Word to the wise, ALWAYS cover yourself with email. Beware of the owner! Carrie is a great salesperson, but a ruthless business person who does not investigate problem situations within the company. Would love to know if ALL the workers are insured and bonded. Something else to keep in mind when hiring this company.

Tina- marie was excellent assistance from Golden Year. She went far and beyond. Highly recommend…read moreher.

Went in for a tour and it was great. Staff was warm and inviting. Pricing is respectable…read more Facilities were clean and the occupants seemed to be well cared for and happy.

Wonderful Community! A very caring team! Residents are happy and cared for. They have many fun…read moreactivities available to their residents.

Excellent this is my 3rd in home therapy session with…read moreRichard who works for Bright Star. Currently we are on my 4th which has to do with my leg. I have all the trust in Richard knowing he has all my trust

My husband received EXCELLENT physical therapy care from Richard at BrighStar after his total knee…read morereplacement in September. From our very first visit, we explained our time line and a few of my husbands limitations, Richard worked diligently with us. We are so pleased with the care and treatment plan Richard put together. He knew of my husbands limitation, but also talked to my husband about him being a former athlete (football player) and he knew his potential. This made me husband really work to get stronger. Richard did all of this in just a few short weeks! We are so grateful to ALL of Richard's help and support.

True Care has been an unbelievable blessing in helping with the care of my mother. Tina is her…read moreSocial Worker, Juan is her Nurse and Mona Lisa comes to bathe and clean my mother. Each are extraordinary people with sincere depth of concern and care of my mother. My son and I couldn't be more grateful as they help us navigate this extremely difficult time. If you find yourself in need of their service for someone you love or care about look no further. They will provide your loved one with great care. They are the only people I trust with my mother's care.

True Care is a scam. My sister has alzheimers and True Care was the company we had to use to put…read moreher on a waitlist in CA. They did NOTHING to help us. They said 6-9 months, and my sister waited over a year, and deteriorated so quickly that she became a danger to herself and the apartment building she lived in. Darlne was of no help; they just kept saying they were working on things. This is a scam, and it's likely that they are receiving money from the state, which is also a scam. Please don't use them, don't put your family on their waitlist. It doesn't work. We had to move my sister to another state. They give false hope. To this day, 14 months later we've never heard from them!