Harassment! And if they don't stop I'm going to sue! Someone…read moreaccidentally put in my number that I was looking for a car, I'm not. I explained to them it was a mistake and please stop calling but they call all the time. I have requested to be take off the call list, I texted them to stop and the keep going... Don't trust these people with your phone number. I'm at work with clients and getting annoying calls that don't stop.

Very dissatisfied with our service. Made an appointment so we wouldn't be treated like a walk-in…read more Regardless we still waited three hours for our vehicle. When I asked the service advisor why it took three hours. It was because we didn't stay inside to wait for the car. If we would have stayed they would have done it quicker. To me that makes no sense. Why do I need to be worked in like a walk in when I did the appointment so it can be done in a reasonable time. All we had done was oil change, tire rotation and check fluids. Price for the service was reasonable since it is a dealership service department so the charge is going to be higher than the typical shops.

Since I make my living in car sales at another dealership I'm usually pretty critical when buying a…read morevehicle, but Sand Mountain Toyota blew me away. Thank you so much to Allen, Scott, and a big thank you to Mr. Whitt, and Jake for the incredible service. You can tell they genuinely care the second you pull up and see everyone chatting, Smiling you can tell this is a very family like group. The whole process was completely transparent, smooth, and stress-free. I drove past two other dealerships just to give them my business, and I'd do it again in a heartbeat. Thank you again I am thrilled with my new 1794 2026 Tundra!

Awesome car buying experience. My sales person, Clay, was helpful and great at communicating. Will…read moredefinitely use them the next time I need a car. Great price for the used car as well.

Best car buying experience ever. Staff was professional , honest and very accommodating…read more Straightforward .if you are in the market. This is the place to purchase

New dealership with lots of growing potential. Came to visit Albertville from Athens to see what…read morethey had to offer and this smaller dealership was like a hidden gem compared to the rest in its area. Bryan first came out and greeted us, I didn't feel pushed or pressured to do anything but I was curious about a vehicle they had. I got to test drive it and inspect it, guy was honest and laid back. Decided to purchase the vehicle and the financing guy, Logan, was just the same way. Chill, laid back, and didn't try selling me any unnecessary stuff. I was also promised a window replacement for the car and a minor code fix from the engine light. Both were fixed the following week as promised with no extra cost to me, as promised. All in all, good dealership, they kept their promise, and I just wished I got to meet the owner that day to thank him for the great experience. I'm now a proud owner of a mustang GT 5.0. Wish more dealerships were like this one!

Very friendly and courteous service. I had a couple of recalls to get taken care of and they…read moretreated me like I had bought my truck there. Great service should be a universal goal at all businesses, I went there for one reason but I might be back soon for another when I need a new Diesel!

I would not buy from them.. They sold me a truck that we not fully serviced. I have had a oil leak…read more.. Fixed it and now have another one.. My fuel filters were loose and leaked.. Had to put new headlights on the Truck... I pd too much for the truck and that is on me. They did not show me how to work everything on the truck Really don't think he new.. Not happy with the truck and will NOT own another ram or buy anything from this dealer... This ram was not fully checked out by this dealer like they said... They saw a sucker and jumped on it...would not buy anything new or used by them

I recently bought a brand new Ford Explorer:) It drives…read morelike a dream:). Thank you to the whole team there including David Wilbourn and Jim Wyckoff:)

Purchased a new vehicle from this team last week. It was an unexpected decision yet the team…read morelistened to my wants/needs and got me the car I had been hoping for! Mr Randy took the time to learn about my needs in a vehicle and was also open to sharing about his family and his passion behind finding that right fit for his customers. I appreciate the relationship created with the customer! Bill was a wonderful added support with the addition of programming my smart technology and assisting along the way! He was courteous and very professional. The finance manager (John?) was clear in explaining all of the offerings and getting me the best package for my business. He was honest and very efficient for timing. Very excited to have my new ride!! Thank you Ford Team!!

I purchased a 2013 f250 from them on 04/10/2026. Salesman i was using couldn't have cared less…read moreabout the sale. He has stuff going on that day and the older gentleman ended up taking over and helping me. I tried finding out everything about the truck before hand bc it was a pretty good drive for me to get this truck. The younger guy that was initially selling me the truck helped to an extent and did do a few things i asked of him but he left out several things wrong with the truck. Was never in the ad, and when asked was the ANYTHING else wrong or broken on the truck, i was told there wasnt. Fast forward, i made the drive on a Friday evening bc this was the only day i could have done the deal. i kept in contact with them and let them know i was going to be late. Now i was already driving that way bc i was committed to the truck. The closer i got the less and less was said. Neither one if them was able to stay and wait on me. So i ended up purchasing the truck sight unseen over the phone and sending payment electronically. When i got there, i wasnt not happy at all. Busted mirror, back glass and sun roof was inoperable, they had supposedly replaced/resurfaced rotors with new pads, but when i took it on a test drive the entire truck shook when stopping. AND they removed the 5th wheel hitch from the bed even though it was in the ad with the truck and since that day, the kid that was supposed to be head of this sale has yet to contact me even after me trying to reach out multiple times about the 5th wheel hitch. I have screenshots to prove it. Im beyond pissed with the younger salesman. Sloppy work and devious intent. the truck itself is awesome. But i will NEVER do business with this establishment ever again. The younger salesman couldnt care less about whats going on. Or what you as a buyer says.

I wouldn't buy them again if someone paid me. I bought my…read moretruck cash from them 1/14/2025. I paid in cash with the promise of the title being to me within 2-3 weeks. Fast forward it is4/9/2025, I still don't have the title to my truck that I bought 100% outright in cash. They have told me multiple times, it's out of our hands and they are still waiting. Why would you sell a vehicle in which you are unable to provide documentation for it. I have bought many vehicles from multiple dealerships and never had to wait over 3 weeks. This is unprofessional and just plain incompetent. I'm still waiting on title and it's still on HOLD awaiting there documents. I did everything on my side day 1. So before you buy from them. Just go somewhere else and find a better deal... along side honesty. My truck also had issues they failed to mention anywhere and wouldn't budget a dollar. I bought it just for the truck and that's it. Also your deposit is useless, 2 days hold but they don't tell you that till after you place it. I had to drive all the way out on a weekday at 8pm...

Still trying to get the key fob and book as promised , called 27 times still no key fob or book…read more just get the bs runaround ,. But they got there money .

Carson helped us get one very easy an round our price he's a great salesman and nice guyread more

My wife and I purchased a 2026 Murano here, and our experience was exceptional. Our sales…read moreassociate, Ron Hammon, was friendly, honest, and extremely helpful--never once pushy. He thoroughly explained the vehicle's features and options, making the process easy and transparent. We received a fair offer on our trade‑in and a fair price on the new vehicle. After years of avoiding dealerships due to high‑pressure tactics and post‑purchase regret, this experience was a welcome change. We left with exactly the car we wanted and complete confidence in our decision.

A1 dealer makes you feel at home. Wonderful, quick experience. Buying our new Pathfinder. They…read moredidn't have what we wanted, but they got it the next day. Beautiful two-tone white. Thanks Jason for everything you guys done . . Ron and Fran.

This was my first time renting a car, after my experience with this company I am weary to rent…read moreagain. The staff were incredible, very kind and helpful. However, I had my rental for-maybe 2 hours and it needed an oil change. I called and was on hold for 30-45 minutes at a time and when someone would answer they hung up on me. After a couple days of being on hold I went to the Guntersville location on my lunch break. Staff told me it didn't need an oil change yet, I asked if there was an easier way to get ahold of her and she said "unfortunately, no".So once the rental started having problems shifting and I knew it needed and oil change I started calling again. This Time I was able to get a hold of someone. She was very rude, and even hung up on me.That was it for me I just stopped calling, if I needed something I went to their office.I am happy to be done with this company.

I had to evacuate south Florida to north Alabama due to hurricane Irma. My family is originally…read morefrom the Marshall County area and they want wanted to spend time extra time home and I needed to get back to work. I went here to rent a car because I had booked a flight out of Atlanta. While doing all the paperwork the girl behind the counter asked me what brought me to town and I explained the situation. When I got ready to pay she had giving me generous discount and told me she was really sorry about me situation and wished me well. First glass!