We saw a pickup truck for sale online and drove the 80+ miles out here because when I called to check if it was available, it rang and rang and rang and rang, then I was disconnected. We ended up buying another truck they had on the lot. The price was fair, but an $800.00 dealer document fee is outrageous. Really liked our sales person. I hope he continues to do well there. We were there until almost closing time, I watched the woman at the information desk pack her things at 5 minutes before closing and book home while the phones were ringing. Maybe the manager should do something about that. read more

Kia Store Rainbow City - Used car lot - Car Dealers Near Me - Rainbow City, Alabama

would leave a zero if possible. I took my 2015 Kia optima into the dealership for the engine class action on the motor, all I wanted is the motor replaced, the car has always been maintenance and taken care of, the care has always drove great and never had issues until all the sudden it starts knocking and shaking. But because I couldn't provide the documents they wanted, the declined to replace the motor when all of this came about because their motor is faulty. Terrible brand/terrible dealership read more

This place is a joke! I tested a vehicle yesterday 3/13/2025 and was interested in buying it. I told the salesman that I didn't like playing games, I just wanted a their best out the door price. They came back wanting more than what was advertised on their website. A total waste of my time. When I got ready to walk, some big guy came out of a room and tried to intimidate me! I spent 25 years in the U.S. Army as an Infantry Soldier, and Paratrooper. This clown couldn't intimidate me on his best day. I will defiantly let everybody I know about how sketchy this place is. read more

With Mitchel Johnson as our sales consultant we were able to purchase a 2024 Kia Sorento. After car shopping for 2 weeks he was great to deal with and I highly recommend him 100%. thank you!! read more

It was time for a new car for the family. My husband had his eye on a Telluride for the last 3 years. Which makes total sense. The Telluride is a consumer reports "BEST BUY" 4 years running and has the best warranty in the business. When Kia dropped the new Telluride X-Line we knew it was time. After an exhausting search to actually find a SX-P X-Line to test drive we landed at Rainbow City KIA with our salesperson Chelsea Gattis. Let me preface this by saying buying a car from KIA is different. NO hassles. Just straight forward pricing and amazing customer service. Buying a new car from Chelsea was like buying a car from your cousin or a great friend. She is beyond personable and held our hand the whole way through. She single handedly made our new car buying experience easy! Even when a little hiccup in the transaction occurred she handled it like a professional. She wasted no time addressing the issue and got everything straightened out for us. WE SIMPLY COULD NOT BE HAPPIER about how we were treated (like family) and the whole experience. If you are in the market for a reliable vehicle at a great price with a killer warranty and phenomenal customer service you should contact Chelsea at Rainbow City Kia today. read more

Kia Store Rainbow City - 2023 kia telluride sx-p x-line - Car Dealers Near Me - Rainbow City, Alabama

We had a Chevy Tahoe with all the bells and whistles. I loved that SUV but she was getting on in years and we have kids and extra kids so I needed the room and conveniences that come with all of that so I am not their only toy. Our salesman Paul, was amazing and patient because I drove almost everything they had on the lot. He brought out 7 keys to different SUVs so I could drive and look at all without waiting. (I have little patience) He was funny, kind and true to his word. Even though they didn't have to, they paid my Tahoe off completely and then some. They gave us a military discount which pleased my husband and me because his service to our country was not easy and still impacts our daily life. We first went to the dealership where we bought the Tahoe and another car in the same month and they were not willing to do even the smallest of courtesies. I couldn't stay the day we bought it to have it detailed (2023 but they wanted to clean it anyway) and said I could come back another day and they would even fill my tank up. Almost a month later and a trip and back to the beach, with the dog, and they detailed my car and filled it up. We also got a years worth of free oil changes. We didn't feel like we were just a sale to them. Trading my Tahoe was hard but it was just a vehicle. What I got in exchange was a trustworthy partnership that I hope continues for many years to come. read more

I want to say a HUGE thank you to the Rainbow city Kia dealership tonight. More specifically, Justin that works in customer service and his mechanical specialist who both stopped what they were doing 15 minutes before close and helped me figure out what was wrong with my car so i didn't have to leave it over night. I've had my Kia for 4 years and love it, it has its problems like every other car, but they really went above and beyond to make sure that not only my car was okay, but that I was too. Extremely patient, kind, and understanding. I would recommend this dealership 100% after tonight and am so grateful to have had the help I did tonight. They deserve this review and more! read more

This review is for the service departmen. We made an appo for oil change and was told we could also have the recall fixed on our 2024 Seltos. Even when checking in today they still said yes we will take care of recall. But then we get a call and they tell us car is finished but did not do recall because the part needed to be ordered which clearly they knew when we were checking in. Also the lady was very rude to my daughter on the phone when she asked if they had fixed recall. Not the best place for service. Very disappointed. read more

Fulton was great to work with. He was very professional and went above and beyond for us when we purchased our vehicle. I definitely recommend working with Fulton at Kia! read more

Sales person was great good selection. However the finance department was not. They said the searched multiple places for rates. They did not as I saw only 1 inquiry on my credit report. The next day called the place they said they shopped found the rate 5% Lower. I had an 854 credit score I should have received the best rate. They marked the rate up to make more money. Shop for rates before you go there. read more

i would recommend kyle to anybody. tell them april barton sent you. he was patient with me. and im difficult on a scale of 1-10 maybe a 7. but he is awesome. he made sure i was happy and got what i wanted. i love my car! he went above and beyond to help me even came in on his day so i could deal strictly with one person. from start to finish awesome! read more

My car was taken here to have its motor rebuilt,after four months I had to bring the car back because it was leaking oil,they decided to put a new motor in.They've had my car a month,they haven't kept me updated,when I asked about the motor they got rude. read more

I contacted them by email, online, by phone and never once heard back about the car i was calling about. I guess they want to keep it. Looking elsewhere.. read more

If I could rate zero that's what I would give this place! Had been texting the salesperson on a new 2022 Kia Telluride SX. Website listed it for $50,515, which was MSRP. OK, that's normal. Got to the dealership to look at the vehicle and test drive. Before I opened the car door I looked at the "sticker" on it. It had a 5K markup on the MSRP! I asked the salesperson "what is this charge for?". His reply " it's basically a profit for the dealership." WHAT?????? You're going to mark up a vehicle 5K for your profits???? I said no thank you and left. Never even looked at the vehicle. I understand Covid has everything messed up, especially the "chip" situation with cars. But if the car is being delivered with an MSRP on it, then why is this dealership marking it up even more? It obviously didn't cost Kia any more to produce it. Please folks........DO NOT PLAY THIS DEALERSHIPS GAME. WALK AWAY.......there are other dealerships out there who aren't trying to gouge people!!! read more

In 50 years of dealing with automobile service departments I have never been treated better or with more professionalism than at Kia of Rainbow City, AL. Service manager Josh Blanks was wonderful. As an out of towner with car trouble they went above and beyond to help us. read more

I have owned several new vehicles and this is by far the best dealership I have ever done business with. The Service Department is top notch, I would not even consider taking our vehicle anywhere else. Well done Kia. William & Jan Willingham read more

The staff is courteous and swift. And, a big shout out to Cindy for always making my wait time feel like I am hanging out and catching up with old friends. read more