When I'm in the Big R store in Gibson City I have walked the hole store looking for what I wanted,…read moreif I don't find it I go to the front and tell them what I wanted. You would think I was asking for a government job, they are a poor excuse for customer service. Chris Smith....

I read the reviews of Big R Gibson and feel they are way out of balance. I have been patronizing…read morethis store for 11 years. They have always been kind and dependable. I frequent this store for animal feed, hardware and misc. supplies. It's a good store. Kevin

all the employees are very knowledgeable on their products they sell and the guys in rental when it…read morecomes to the bigger equipment are aswell very knowledgeable and know their equipment inside and out and very professional while talking to customers and explaining to them all their equipment

Suni helped me in hardware amazing customer service , Xander John and George helped me with a…read morerental item too and said they could fix my mower that's not running, highly recommend .

This place kicks ass. I hate retail experiences, but this is genearally anxiety free for me and I…read morereally appreciate the one stop shop here. The Stihl ripsaw I took in and expected to drop off and pick up on a later date was fixed immeditely by Mike. I love this store

Friendly, always helpful staff. Bonus for having resident birds, cats and frequent pup "managers"…read more It's always a joy to shop here.

My first experience in a Big R and I like it. We came in needing some straps to hold a motorcycle…read morein place in the back of a truck, and I browsed a bit. They have all kinds of fun things, including snacks, toys, and clothing for men, women and children. I got a long summer dress for $10 (half off sale), and a top for $5, as well as a cool blanket (the type you sit on at an outdoor concert) for $7.88. This is a must go kind of place for the next trip to see the in-laws.

Some of the worst customer service I have ever received with the exception of the very nice lady at…read morethe service desk. She was new. Hopefully they wont corrupt her too. I emailed the Co. and did not get even get a response. I expect to to see them in near future on the list of failed businesses along the likes of Kmart, Sears, JCPennys etc..

Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Great customer service, paired with a seemingly endless selection of products for your convenience.read more

It's good to have a place like Mahomet Ace Hardware where you can get what you need - quickly - and…read moreget out, with the help that they offer and their desire to really assist the customer. Big Box stores may be fun to browse in, and the mega stores may have a lower price point, but quality is key with Ace, and clerks there are friendly, knowledgeable, and ready to direct you to what you came in for. I'm happy to give them my business.

Ordered washer/dryer unit and new gas range. Clyde and Nick delivered and installed both. Good…read moreprice--good service

Again I crossed beneath the furnace sky, The heat, though…read moreheavy, felt a gentler hand; And there within those aisles, calm and dry, I sought a humble bolt, as pilgrims planned. Sixty-eight cents, for three-sixteenths of steel, A relic small, as if the past were sweet, Like candy once sold by merchants who'd deal In simpler wares, before our age's deceit. Yet in the lot, where trucks hummed low and gray, A man in blue, his chest a logoed sea, Spoke of unions, prices, the Fed's great sway, And crypto bills that bind what once was free. He pressed in hand a list of podcasts, links, Modern tracts, like those the prophets made; And in my mind the sacred scroll now blinks-- Revelations, and Jesus, whip displayed. The temple's tables, overturned with wrath, The dollar's ghost, the "greenback's" fragile path. And yet, I left with only what I sought: A bolt, not soda, though the thirst was strong. For in such errands, oddly, I am taught That even common days to verse belong. Again I crossed beneath the furnace sky, The heat, though heavy, felt a gentler hand; And there within those aisles, calm and dry, I sought a humble bolt, as pilgrims planned. Sixty-eight cents, for three-sixteenths of steel, A relic small, as if the past were sweet, Like candy once sold by merchants who'd deal In simpler wares, before our age's deceit. Yet in the lot, where trucks hummed low and gray, A man in blue, his chest a logoed sea, Spoke of unions, prices, the Fed's great sway, And crypto bills that bind what once was free. He pressed in hand a list of podcasts, links, Modern tracts, like those the prophets made; And in my mind the sacred scroll now blinks-- Revelations, and Jesus, whip displayed. The temple's tables, overturned with wrath, The dollar's ghost, the "greenback's" fragile path. And yet, I left with only what I sought: A bolt, not soda, though the thirst was strong. For in such errands, oddly, I am taught That even common days to verse belong. Edit: I also donated $.32 to a nonprofit. USO I think? Pic attached

I love Lowe's!!! The paint Dept is the best!! I would definitely recommend going here for all your…read moreprojects!

Pick up 3 -5/16 hose clamps from Stuart family true value…read morein Monticello they changed $2 dollars a piece. It cost $6.25 Looked up the same product at Menards in Champaign they sell a package of 40 for $6.00 this store has always been a rip off for Monticello residents stop going there

True Value Hardware is the closest hardware store to me in Monticello and has a wide variety of…read moreoptions for everything that you may need. There a very small building that seem like the old mom and pop hardware stores that i have only ever heard of living in big cities most of my life. they even have locks that I needed for a really old door in downtown. The only complaint that I would have about this store is that do to there attempt to have a wide variety of options to choose from the store seems very crowded and cramped. But i like it.