There has been new ownership (Erik King) since the previous reviews. This company also goes by the…read morename Elite Home & Stone Supply. Unless you want to be frustrated and finish the job yourself after spending a lot of money, avoid this company. The selection of products is good and the quality of the granite stone is great. The service, installation, and finishing were poor. We were told installation would be two weeks after the design was submitted and the downpayment paid. Five weeks later, the installation was scheduled. No call, no show! One day off from work burned. Another week goes by after making a few calls and sending emails. Finally, a call out of the blue to install on that day. But only part of the countertops because the "guys at the shop did not polish the bottom of the island. Another week and a half and the island is brought to the house but not the rest of the countertops or the backsplash. After another week, another call out of the blue to come and do the installation. Another excuse; the owner says he left the keys to the truck at home. Another day off work burned! A couple of days later, a call out of the blue asking if anyone would be home for the installation. Finally, the last countertop and backsplash are to be installed. The backsplash sections are not even but supposedly, the wall is not straight so it's the best that can be done. The rounded corners are jagged but "if I use any type of diamond drill, it can be smoothed out." When I started to install the kitchen hardware, the drilled granite access holes are too small, the sink holes do not align with the drilled granite access holes, and the cut-outs for the electrical outlets and boxes are not large enough for the screws to align with the electrical boxes. At this point, the final payment had been submitted and there is no more contact. I texted, emailed, called, and spoke to a person in the office, and no returned phone calls, emails, or text messages. After two weeks, of waiting I am doing the finishing and polishing myself. A two-week project turned into an eight-week nightmare. https://www.hollandsentinel.com/story/business/2023/01/30/west-michigan-contractor-arrested-after-failing-to-complete-work-appear-in-court/69852441007/

My wife and I went to Granite Direct fr a piece of granite for a bathroom vanity and after dealing…read morewith Russ we had it all laid out for with Russ, we had the stone marked out for where we wanted it cut so all of the veins would match (keep this part in mind for later). We then spent the next month and a half finding tile colored to match the piece of stone we chose. We finally got the bathroom to the point where we could have the top set and contacted Russ to make the appointment to have them come out and template. The appointment was set for a Thursday, the people showed up on Tuesday. We contacted the store (Russ again) and said it must have been a mix-up due to similar names on the calendar, the appointment for Thursday was still set. My wife took a four day weekend (Thursday and Friday) as long as they were set to come out on Thursday she may as well get some other things done that Friday. They never showed up. Contacted the store again, "They'll definitely be there tomorrow." (Friday) Again... never showed up. Now bear in mind, we understand that a single bathroom vanity isn't a big dollar job but, it's important to US. Saturday we went and talked to Russ (again), and he said he was having issues with his installers (not our problem but, it's turning into our problem) so he'd show up and do it himself, which he did that following Monday after hours. Asked him approximately when the stone would be ready for install and he said he had a huge job coming up and he wanted to get it done before then so, about a week and a half. Got the call that the stone was ready and made the appointment to have it installed, two weeks after the template was measured on a Friday. Installer showed up at the agreed upon time WITHOUT the backsplash. He said he would get the situation resolved and contact us first thing Monday morning. Monday morning came and went and I heard nothing, as I work about a mile down the road, I drove up to the store during my lunch hour to find out why it is so difficult to get a simple vanity installed in a timely manner and wound up being berated by Russ in front of two other employees. I was told "I'm tired of being yelled at over this job..." (pretty sure I hadn't yelled at him once, and he'd definitely know about that) "...we can just come pull the granite and be done with it." Now, please realize, if this had been for me personally, I would have said "Let's go, I'll follow you. Just give me back the money I've already paid you." and I would have found another source for a countertop. But, it's for my wife, and one does not simply toss a month and a half of tile searching with your wife in order to make things easy. It's Wednesday morning now, my wife sends me a picture of the countertop via text(Remember what I asked you to keep in the back of your mind for later?), I look at the picture and the countertop is backwards. The part that we had drawn pictures of, and spent 45 minutes discussing the layout of the grain in relation to the splash... all wrong. Long story short. Find someone who will appreciate your business for what it is, big or small. It's money you earned and want to pay for a service that's deserving. Granite Direct in Kentwood (Grand Rapids), Michigan is Definitely not deserving.

Verhey Carpets creates a great experience from the very start. My husband and I were absolutely…read moreclueless on what kind of carpet we needed for our home, but we knew we needed it! Karla helped us during our visit to the Verhey showroom and sent us home with some recommended samples after she listened to what we were looking for/what our home was like. She then visited our home and helped us narrow down our choices further! The communication was consistent, helpful, and informative. Everyone we encountered from Verhey was so kind. The installers did an excellent job with our carpets and were so respectful and courteous while in our home. They thoroughly cleaned up after the installation, kept us informed throughout the process, and gave us some leftover carpet for future use. The price was right, the service was absolutely next level, and the final product is beautiful.

Great experience with Karla the designer and hassle free carpet and vinyl installation. Wood…read morefloors were another story and while there were many challenges ultimately verhey made it right.

My husband and I came in to buy a Husqvarna 350 BT leaf blower that was on sale. While we are…read moretalking to one of the salesmen and standing right in front of it the owner/manager sells it to someone else that had just walked in. Never asked us anything. That was wrong and very rude. Then offered to sell us another model for $130 more than we had to spend. Very disappointed and needless to say would not recommend these poor business practices to anyone else. Sad that your "manager" is so cutthroat that he sells product right from under other sales people. What happened today was wrong and rude to more than one person. You have lost at least one customer and possibly more. This is one recommendation/ review that will not be favorable.

Great selection of items to rent. The staff is friendly, helpful, and willing to work with you.read more

We are putting new flooring on our main level. The furniture had to be moved into the garage. A…read moreteam of three came and did a great, professional job. They never stopped, worked until it was done.

Pro low moving has a quick response and reply time which is very appreciated! Thank youread more

Larry,s had exactly what we needed in appliances. They were cheaper then the big box store for the…read moresame appliances. Great family owned store.

We now purchase all our furniture here. Larry and his staff are very helpful and make sure we get…read moreexactly what we want/need. He even had his crew come over and disassemble and reassemble our bed we recently purchased, when we had new carpeting installed. Would recommend highly!

If you are looking for a hardware store with helpful and knowledgeable people...this is your store.read more

I feel so feel so grateful to have worked with Katie at Modern Hardware to help order all of the…read morehardware I needed for our home's front door. We had a number of pieces to order and wanted to ensure consistency with the 100 year old esthetics of our home. Katie was so great from start to finish helping me to efficiently purchase the necessary items and I'm so happy with the results! Definitely wish I had gone to Modern Hardware straight away, as opposed to Rejuvination!

I have hired Out Back to install fencing many times over the years, and will continue to call on…read morethem. They make certain it's exactly the way you want each step of the way, and even do custom jobs. I am so happy with the excellent results, and Rob and Nick were cheerful (even though they had to finish the job in the rain!), careful with my yard and property, hard-working, and honest. You really can't ask for more.

We hoped to have a beautiful fence put in and on deadline. I could not have asked for more. The…read morework crew was respectful, interested in ensuring that we got the fence as we hoped for, showed attention to detail, and wore their masks. The finished product was just as I envisioned. I highly recommend and thank Outback for a great experience.

Great experience and even though my husband and I thought we were just going to check out the…read moreoptions and gather information, we ended up purchasing a mattress. First off, Mike, the regional manager was super helpful and very knowledgeable. We didn't have any experience buying mattress or even know what we wanted. He gave us statistics, research information, reviews from previous customers, and personal experience (been working in the industry for 14 years) . He also said if we decide on spring mattress he'd would gather information such as our sleeping habits, alignment, etc, to help us pick the best fitting mattress. He truly was there to help and make sure we picked out a mattress that was the best fit rather than "making a sale". All my questions were answered thoroughly. In conversation Mike mentioned that the store is family owned, so glad we were supporting local business, and they did not work on commission, which really took off the pressure of "making a sale". We left learning so much more about mattresses and sleep, Looking forward to sleeping on our Temperpedic. Another note, because they had the mattress we wanted in stock they could do the delivery same day, since it was their delivery day.