We visited their office. They seemed nice, but charged us a lot of money for scans and then we…read morenever heard back from them. I called several times and finally talked to the manager. She kept assuring me that they would be in touch in a couple of days, but I never received a phone call from them. They ended up messing around with us for so long that my daughter had to go to college without getting the work done that needed to be done. Sad that now we have to find care in another state.

First call - need to get referring doctor to send information to this office…read moreSecond call - they got the information from the referring doctor and made an appointment for my son. Third call - I got to the office an hour before the appointment, so I called to see if it was okay to come in early. They told us no apt by name or no referring doctor information. Really? I thought I was going crazy so I called the referring doctor. They confirmed that they had sent the information to the office. Fourth call on the day of the apt - they said we could come in at 4pm but the apt was for 3pm. I went to the office anyway because they told me to. After analyzing what happened, I have concluded that the staff made a mess of scheduling an apt, but no apology whatsoever. If you are doing an apt for a patient, please log it into your system while you are doing it. I don't see you in the system on the day of the apt is not acceptable. Incompetent staff. They wanted a referral so I sent it to the email address they gave me. First time "Oahu" was misspelled. Second time "surgery" was missing a "y". They called the referring doctor without asking me to verify the email address they gave me to send. I just resent the email the third time and it went through. The staff can't spell and can't do their jobs properly. Sigh. I hope the oral surgeon is not like the staff I dealt with. Overall, I am not impressed with this office at all. I am so glad I went through this before the actual oral surgery for my son. I firmly believe that things happen for a reason. The doctor asked me to delete the review bc it will deteimentally affect the business. If I were the business owner, I would be grateful to get good and bad feedback and improve accordingly based on the feedback. Why couldn't this be addressed when he was talking to me instead of asking me to remove the review? Finally, the office manager said she would check with the insurance company and send me an updated sheet with the cost the next day. It has been two weeks and nothing has been sent to us. I didn't expect too much because I knew this would be the result.

What a great doctor. He really cares about his patients and the works he did. He remembers all his…read morepatients as well

I made an appt for my daughter to have a consultation…read more Office staff is friendly and professional on the phone. The office is very clean and very neat. Dr. Wall met us at the door and did a Covid screening, walked us directly to the sink to wash our hands. I appreciated his warm personality, which made us feel comfortable and he was very honest and down to earth. He took time to answer our questions and discuss treatment options. I would highly recommend!

I received a referral from my dentist and called to schedule an appointment. The earliest available…read moreconsultation time is 1pm, which I believe is quite late--especially for early risers who prefer to avoid traffic. Of course, they prioritize paying clients.

Highly recommend Dr. Kitamura! Both front staff Marissa and his assistant Emani was very welcoming…read more Dr. Kitamura didn't rush and answered all my questions. Both Dr. Kitamura and his assistant made me feel comfortable since I was a little nervous. Procedure was fast and so happy I was able to get my sore tooth out. Thank Dr. Kitamura and team!!!

I have long been a white knuckler at the dentist. No matter how much I try to focus on deep…read morebreathing, I always find my hands clenched into fists in my lap. I had the first pain free dental procedure at Kailua Dental with Dr. Castro. I didn't even feel the needle or the anesthetic. There. Was. No. Pain. I had to have an expansive filling removed and replaced and felt no pain. I keep repeating it because it amazes me so much to not feel pain at the dentist. Dr. Castro was also great about talking through everything that would be done and asking permission about doing things. The office, as a whole, is awesome, with friendly receptionists, kind hygienists, tvs, and comfy chairs. I will never go anywhere else.

Extremely disappointing experience at Kailua Dental. My appointment started late, Dr. Castro left…read morefor ~20 minutes after numbing me, then rushed the procedure because he "ran out of time." The deep cleaning we discussed was abandoned, and the curing process appeared extremely brief despite my concerns about exposed-root bonding. The composite is uneven and uncomfortable. The assistant repeatedly needed basic instruction. I left in pain with serious concerns about the work. It felt like the calendar mattered more than the patient.

I rarely write reviews, but happily write this one. I had a…read moredental emergency several months ago. When I tried to reach my regular dentist, I learned he was off island. After attempting to find a dentist that could help, I went into Michael Sakuda's office, and he took me in without hesitation. Both he and his staff were commendable. I decided then that when my regular dentist retires (which turns out at the end of this year (2023)), I will transfer my care to Dr. Sakuda. I've already recommended him to a friend, and I hope he remembers me!

Very impressed with Dr. Sakuda and his staff. I changed to him after my dentist retired and am so…read morehappy that I found such a welcoming atmosphere and high level of professionalism to treat my dental needs. The office is also beautifully appointed with a whale and dolphin theme which resonates with me as I do marine mammal protection work. I actually look forward to my dental appointments now! Update (08/3/2023) since I wrote the above (07/29/23) I have been to Dr. Sakuda's 2 more times. Every time I am so happy that he and his staff are my dental team. Dr. Sakuda is very personable in addition to be very knowledgeable and competent. I really like him as a person and enjoy our talks about his dog, his kids and more. And all of his staff have been so friendly and patient with all of my questions. and interactions with them. Mele, Jenna and the others are just great. I highly recommend Dr. Sakuda and his team and am so glad I found them.

Parking: Medum private/shared lot; conveniently located central Kaneohe town (next to Jack in the…read moreBox, easy to miss if you aren't looking for it or GPSing) Office atmosphere: Cozy, clean and professional Staff: Dr. Keller, front staff and techs/hygienists friendly, knowledgeable & professional Fast response time, easy to make appointments. * My 3 year old and 1 year old had so much fun; the older one can't wait to go back! Recently moved back to Hawaii in September so needed to find a new dentist for my family & I. Found Kaneohe Family Dental Care here on Yelp and luckily they happened to take my insurance (Tricare). I've actually been putting off finding a dentist because I've been so busy with other things, but I had a tooth break off (it was actually a newer crown I had put in, I think, in May 2016 or so) and Bobbie was able to squeeze me in the same day but I ended up needing to go the next day instead which wasn't any problem. She recognized me right off the bat with my missing front tooth and was just as friendly in person as on the phone. I waited about two minutes before a technician/hygienist (I never know what anyone's job title is!) brought me back, I think her name is Allie and she's also very nice, she talked to me a little to get a short history and not too long after, I met Dr. Keller who took very good care of me. I never felt rushed and he gave me his recommendations and made sure I understood all my options but did not push anything on me. This happened to be a few days before the New Year so he and his wife were just about to fly to the mainland to spend the holiday with their daughters so I felt very fortunate they could fit me in as I'm pretty sure I'd be hard pressed to find another dentist at that time. I ended up needing to get a retainer thing they call a flapper, kind of like a denture I think, which took about a week to make -- though I do really want an implant, my mouth needs a LOT of other work (I've got several molars missing and other nonsense due to lack of dental insurance in the past) so before setting me up with that he's working out a treatment plan for me so we're not just jumping around my mouth and ending up doing something unnecessary (I appreciate this though I hate having to use this retainer!) Since my initial appointment I think I've been back twice, once for my retainer fitting and another for a routine cleaning and new patient X-Rays. For my cleaning I worked with Donna who was VERY informative; I learned more during that one cleaning than I ever have about taking care of my mouth and now my gums are looking & feeling better than they have in a long time. I've also had both of my sons in to see Dr. Keller just today and they had a really great time. They were able to take them back without me and I guess it seemed so fun my mom (who came as back-up) wants to switch dentists now. They made balloon heads out of rubber gloves and gave them each a toy from their "treasure chest", both of which they are still enjoying. I'm really happy with my experience and definitely recommend Kaneohe Family Dental, their name may suggest they treat patients of all ages but in my opinion I think it's also because they treat their patients like family.

Before going here, I highly recommend reading the reviews carefully. If you still decide to move…read moreforward, make sure you fully understand what your dental insurance actually covers. This office has you sign paperwork based on what they think your insurance will cover, proceeds with treatment, and then later sends you a bill for anything your insurance did not pay. You end up being responsible for those unexpected charges. In my experience, the office does not take the time to properly verify coverage--especially for procedures that are already in progress. Communication around costs is unclear and can be misleading. On top of that, the office manager is extremely rude, and the staff is not welcoming or friendly, which makes the overall experience even more frustrating. Save yourself the stress and consider going elsewhere. Also, keep in mind that this company operates multiple locations across the island, so your experience may be similar at their other offices as well.

We truly love going to aunty summers clinic! I trust all of…read morethe staff and drs. Completely with mine and my kids dental care! I am grateful that I have found this dental office and so appreciate how well they treat us every visit!!

I'm so grateful for the care we received at Ocean View Dental. When my newborn was having…read moredifficulty breastfeeding due to a tongue tie, they were able to get us in quickly and complete the release the same day (she was just one week old). Dr. Lee and Dr. Wood were both incredibly kind and thorough, taking time to walk us through everything and make sure we felt comfortable before the procedure. As brand new, sleep-deprived parents, that level of reassurance meant so much. The procedure itself was very quick, and our baby handled it so well. They had me breastfeed right afterward, and the improvement was immediate - it made such a difference for both of us. We felt genuinely cared for from start to finish and would highly recommend them to any family navigating something similar!

Dr. Hayashi is truly the best! I absolutely love him and will continue to see him no matter how far…read morethe drive. I've been his patient for over a decade, making him by far the longest medical relationship I've had. I've always said that if life ever took either of us away from beautiful Hawai'i, he'd be the doctor I'd miss the most. The level of care he provides is extraordinary, and it was evident from my very first visit. His genuine concern and dedication to his patients are truly one-of-a-kind. As someone with a dental phobia and a history of medical trauma, I've always dreaded dental appointments. But Dr. Hayashi has completely changed that for me and each encounter leaves me feeling grateful to have him on my healthcare team. His commitment to patient well-being and his accountability in fostering a better community is exceptional. Over the years, he's been a part of some major changes in my life, and I feel a special kinship with him. We've made incredible progress in my dental journey, and I'm proud of the place we've gotten to together. I'd also like to recognize the amazing front office team--Kerrie, Abi , and the other staff member (whose name I didn't catch). They play such an essential role in keeping everything running smoothly, and I'm always thankful for their friendly and efficient service. Dental assistant Ashlee deserves special mention as well. Her kindness and lively personality make the appointment feel so much more pleasant. Every office needs someone like Ashlee! Although I haven't met the other dentists at the office yet, I'm confident they're excellent. Aloha Family Dentistry is located on the 3rd floor of the American Savings Bank building at the corner of Kahuhipa St. and Kamehameha Hwy in Kāne`ohe. They offer convenient parking entrances on both Kahuhipa St. and Kamehameha Hwy, with wheelchair-accessible parking and building entrances on both levels. Choose Aloha Family Dentistry and you'll be on your way to an even more beautiful smile and healthier you!

NO ALOHA, NOT OHANA…read more I asked for help but I was disregarded. I asked for flexibility because it wasn't part of my original treatment plan and was denied. Poor communication, lack of accountability, and zero regard for patients. I'd been complaining about my tooth for months and was told nothing was wrong. Enduring the pain, turned out to be fractured....causing an issue that could have been avoided. Staff informed me that this nearly $1500 procedure where I was responsible for at least half would be "no problem" when I asked to pay monthly, so I agreed to the amount where they said we can work out the payments after. But in the end they demanded full payment immediately and refused any partial payment. To me, it's insult to injury when this was an inconvenient bill that could've been prevented. The fact that I've ALWAYS paid the full amount no matter the cost and asked for them to work with me tells me they DON'T know their customers and they are NOT a family oriented business. Unless my mind is changed, help me find a new dentist!!