This place has a good atmosphere and the owner is always on point with making sure everyone is doing okay. Can't emphasize enough how much the owner has an impact on my review. The place is very laid back with a generally mature group of people who come. I would definitely recommend it! read more

I decided to come here with a good friend of mines who frequents hookah lounges with me as we adventure off in the bay area looking to try new places. When we got to the location we were seated immediately as we were the only ones there at the time (5:15pm Friday). The person sat us down (I'm assuming owner?) and gave us time to look over the menu. The guy comes back and asks for our order. We ordered a bowl with white gummy, white grape (might have been white peach?), and citrus mint (as they were out of apple mint). The furniture looked kind of old except those leather booths.The couches sink in almost immediately upon sitting. Very uncomfortable. The place looked tacky and dare I say, resembles a dungeon. When the hookah set came out, I immediately noticed that the hookah bowl was a lot smaller than I'm use to seeing at other hookah lounges. We began our smoking and enjoyed the flavor at first and it was pulling a lot of smoke for only having the coals on the bowl for 1 minute. After about 15 minutes in, the flavor was quickly dying and all I got was the taste of smoke. The buzz from the bowl was actually pretty strong and I liked that. As time goes on, the coals begin to slowly burn out. The guy is sitting in his little area smoking his own hookah set while the TV blasts away very loudly. He never came to check on us to see if we were doing okay or if we need new coals. As I was taking my hit from the hookah bowl I got bits of tobacco in my mouth (something that should not happen, especially if the set is cleaned out after every use (hopefully it is cleaned often?)). That is what turned me away immediately. I told my friend that it is disgusting and the lack of service was just something I didn't want to partake in. We decided that we would leave and go to another hookah lounge instead. As we begin packing up, the guy FINALLY comes over and asks us if we wanted more charcoal, A little too late for that. This wasn't my best hookah experience and I don't see myself coming back anytime in the future. But everyone has their opinions so you can go ahead and give it a try as your experience might be different than mines but keep in mind, your mileage may vary. read more

Good price, great flavor! One of the few places where you can get fresh fruit as a sheesha bowl! I tried the pineapple and it literally blew my mind, I will definitely find my way back here soon. The free tea is also a plus. Great service! read more

Very good hookah bar to come and relax and spend time with friends. You get a very welcoming feeling here. Owner and staff are very friendly and polite. Will definitely be coming back next time I want to hookah some more. They have a superb level of hospitality. Prices are also reasonable then most places to. Atmosphere is great, music is not too loud so you can you can speak/talk well with your friends. read more

I love this place! I haven't been to a Hookah cafe in the past 5 years since I moved here from Texas until going to this location and it did not disappoint. I chose this spot to study for school and the employee working was very friendly and knowledgeable about their flavors. The hookah I chose was great, and the flavor lasted for hours. They were attentive about bringing fresh coals. I also got a hot tea and they always made sure I had hot water so that I could continue to refill my tea. I went on a weekday and the music was pretty low so it wasn't distracting, they warned me that it could get louder for events or weekends though. The only downside (for studying) is that there isn't much indoor lighting. I used the natural light outdoors until it got dark. The lighting they do have is very nice though, ambient, just not necessarily productive to study by. They did have a lot of small tables to utilize and again were very friendly and accommodating. It's a great spot to try out read more

Amazing place to have great quality hookah. The outdoor sitting is extremely nice and pleasant. Strongly suggested to hang out with friends. Customer service is A+. read more

I was denied entry to this establishment solely on the basis of the fact that I was accompanied by a service animal. I was told by the owner that no animals, including service animals, are allowed into the establishment. As a lawyer licensed in the State of California, I felt quite comfortable telling the owner that he faced a fine of $75,000 should the Department of Justice take action against him. He did not seem to care. I have since filed a complaint alleging these facts with the DOJ. read more

Best hookah lounge I have ever been to the place is simply amazing, the hookahs are great they last along time and the owner Amir is a really nice person. I can't say more about this place it's just amazing you guys should try it read more

My friends and I were looking for a hookah lounge nearby the an area we were close in. We found this place and took a chance with it. Before you know it my friends and I fell in love with the lounge. It was beautiful inside with a relaxing/chill vibe. The manager Amir came up to us and responded to all our question we had and even gave us tips with hookah! The employees are genuinely really nice and caring. Asked us if we were okay, if we needed anything, and etc. This is my go to spot whenever I come back home from San Jose! read more

Best hookah ever, very nice atmosphere and music! The customer service was perfect, price very reasonable for sure I will be back anytime I need to smoke hookah. read more

I went to Hookah Castle last night with 4 other people. The staff was very friendly and kept coming over to make sure we where doing ok. We got two Hookah's and complementary tea we paid $24. We asked for one flavor to be mango and the other hooka be strawberry. He said he will mix each with another flavor for free and recommended what would taste good. This was my first time going to a Hooka lounge, we had a lot of fun and will be returning. read more

Another great new hookah lounge in San Jose CA. They have nice comfortable seating and they place different music depending on the crowd. Their customer service is fast and efficent. The coal guy "Ali" is very friendly and the owner Amir comes around himself every 10-15 minutes asking how we were doing. I really like the big sign they have by the street, its easy to find! I recommend this place to everyone who loves great hookah and wants great service! read more

Best Hookah Lounge in San Jose. The prices are fair, the quality of the hookah is good, and management makes it their job to come around and speak with you while they flip the coals for your hookah. This is definitely a quality spot if you are going to just enjoy some hookah and music videos. read more

Great environment, great service! I particularly like this lounge because its very personal, My boyfriend and I had our own booth which we really enjoyed. The prices are fair, and flavors are good as well. :) read more

Very nice place to hangout, always fun to be there. The owner is very friendly. Good costumer service and awesome hookah.

Please do not buy tea here. Don't waste $3 on some mediocre black tea. Hookah was ok. Pan ras didn't taste like pan ras at all. read more

Plenty of great flavors and excellent mixes. Attentive and fast service. Will come back.

One of the most comfortable places outside of my home. What glowing things can't I say about this place? The shisha is great quality, the bowls are well executed every time and the charcoal upkeep by the employees is top notch. But this place goes beyond that a lot of the time. The employees are beyond accommodating , after having been there about a dozen times, it feels like second nature to pull up to Hookah Castle. If you're on the fence, give it a shot. The prices are not harsh in the slightest. If you enjoy hookahs, smoking, and generally a super-relaxing atmosphere, you're gonna have a good time. I guarantee it. (And if you want a really good time, order yourself a check or checkmate bowl, best decision you'll make all night) read more

The best hookah lounge in San Jose. Friendly and warm service with great recommendations. Affordable prices are available with a low key atmosphere. Great music and decor. You can't beat this place, the owner is always friendly and ready to help. Get off your ass and ce here now for some fine smoking! read more

First time here and was initially afraid it will be bad due to the old bad reviews BUT... they changed owners couple months ago and service is excellent, especially Bashier, I think that's his name! Hookah was good too. The place is very clean as well. Will definitely be back again when I get back to San Jose! read more

TOO EXPENSIVE BAD SERVICE. The djs are horrible they dont know what kind of music to play. the lounge is way too small for hookah. and the hookah sucks read more

Great hookah place! They remodeled the whole place and got new hookah sets. So it's better than ever. The flavors are good, and the service is great. I was here a few nights ago with some friends and our server was very nice and attentive. They even have complementary hot tea for this cold weather !! I highly recommend this place ! And it's only $15 with no additional fees !!! The only hookah lounge in the Bay Area that doesn't charge extra for more than 2 parties. I'll definitely be back! read more

This place is so chill! When all you want is a break, hookah here is the best place to go. I would recommend the King's mix. Very smooth. Not only was the place just right, the service was more than I could ask for from a hookah place. Amir was very accommodating, too! read more

Really impressed with this place!!! I came here for a girls night out with my friends and we were seated right away. They got us set up really quickly after we chose our flavor. King's Mix is bomb. It's without a doubt the best flavor I've ever had. The hookah is really quality and it never got rough or anything unlike it does at some other lounges in the area. The guys working here were great and were constantly fixing our coals and checking in with us. I can't wait to come here again. read more

This place is terrible. The hookah hose was really dirty and even after I asked for it to be cleaned I kept getting dirty residue in my mouth. The service was very bad. The owner was micro managing everything and I was not comfortable at all. The place is very badly insulated and had an all around gross feeling. On top of the bad service and nasty hookah, the place had a weird slideshow in the background of guests from the past, mostly showing women that wore revealing clothing. Also, one of the waiters called me mean for no apparent reason. Overall this place sucked, And was the worst hookah placees I've been to in the Bay Area. If i could give the place 0 stars, I would. Don't go there. read more

Best hookah lounge in town Shout out to the owner for the great customer service he gives. Very nice man always welcoming his customers.

Decent place, really dead and doubt they will be around in the next year or 2 based on when I drive by they always only have about 3 cars in front. Good CX service and offered me the remote so I could put the Sharks game on. The flavor started good but dead after what seemed like a short time. Couches weren't the most comfortable either. read more

Great hookah spot with a great selection of flavors. They even have fruit bowls. I got a bowl made from pineapple with the tobacco inside. Lasted at least the 2 hours we were there with zero burning taste and had great smoke the whole time. They bring by coal frequently. Clean bathroom. Great drinks and snacks selection. Prices are great. Saturday nights they have a belly dancer that comes around 11pm...always makes for a good time. read more

Update: The quality of service has improved significantly since my last review. The hookah was much better in second visit. Updating the rating to 4 stars read more

The best place to go on a Saturday night! Wonderful service & great flavors. My favorite is the queen.

Very nice place, I like they're seating it's more personal if u come with friends, very loungy, the staff is great they come by frequently to make sure everything is ok, all in all good place to hang out and smoke hookah and very reasonable on price as well, but don't take my word for it, check it out for urself read more

Best hookah lounge ive been to so far ! You cant beat the price. The price for two hookahs and drinks here was the same as one at the other lounge . And the service is amazing . The guy is so attentive and super nice ! Also the hookah lasted two hours and never once tasted harsh or burnt. This is definitley the new place ill be coming to ! (: read more

Very nice and friendly experience!! 100% will come back. It's hard to find a relaxing place to smoke considering it's the city. Was greeted, helped and taken care of without hesitation read more

Good music! They have dominos and cards if you'd like to play. Try the Paan Flavor in an Orange(real orange fruit), it's the best.

First impression when walking in? Very very small for a hookah lounge maybe have 20-25 people in there max. The furniture wasn't very comfy. My group wanted to order 3 pineapple head hookahs and we couldn't because he only had half a pineapple left. How are you going to advertise pineapple heads and only have a half? Hookahs were too expensive! The music sucked and the owner was a dick. I tried adjusting my coals and i blew on them and the owner ran up to me "no no no you cant do that" he was scared that little ashes would get on his shitty $15 table. No tongs were given either. The hookah was not bad, even though he took 25 minutes to make it. read more

Great place with good service, calm atmosphere, good music, and great prices compared to other locations

I come here semi-regularly. I like the relaxed atmosphere and enjoy the wifi that's offered Early evenings are pretty quiet and mellow. Staff is friendly especially Jose. It's a bit of a commute for me from downtown but worth the drive. read more

Amazing place great costumer service and a beautiful atmosphere that you can spend your evening, the owner is amazing he is one of the nicest guy great quality hookah it takes about 1 he to burn the hookah, great music I just love this place read more

Great flavors and great quality hookahs. It's always a pleasure to be welcomed by Amir who is extremely knowledgeable about hookahs. I highly recommend the dragon mix which it's a nice balance between fruity and sweet! Just all around an awesome place read more

I came back in finally send was greeted by Amir. I was pleased by his instant approach and I had told him my last visit here was not very pleasant since they weren't open. This time they were and I didn't make any reservations to come in today. I was in the area and figured I'd check it out. They use smaller hookahs but they work very well. He was open to me bringing my own hose. They had the NBA playoffs on which impressed me. I suggest this place to first time smokers. He did it right! Thank you Amir! read more