Updating my review. We were greeted with a smile and welcome as soon as we entered. The lady working the register was Zarena by the name on my receipt. There was only two people inside when we ordered. There were lots of people that came in while we waited for our food and picked up to go orders. First strike, we placed our order and was told they were out of crayfish for the grilled cheese, they were out of lamb and also out of water. We could see two bottled water in the cooler, but didnt push the issue when we were told they were out. I asked for ice tap water and was told they didn't have that. No biggie. We were going to eat in since it started raining but decided to do it take out, since we couldnt drink anything. Strike 2: the wait!!! The first time we came here was in 2024 when they were newly opened and remembered a wait then, but chalked it up to being a new establishment. We ordered at 7:11 and didnt get our order until 8:03. Strike 2 1/2 We realized at 741 that we were still waiting and inquired about hold time and was told 5-10 more minutes. Well it took more like another 20-25. At 8pm, my family decided if our order wasnt next, we would ask for a refund. Luckily, for them, we were next. Now the food: we ordered a perch dinner, a chicken rasta pasta and a Sweet chili Thai parm shrimp dish with fries. The rasta pasta was supposed to be spicy and was not at all. It was decent and rated a 7/10. The perch dinner and Thai dinner were both rated an 8/10 by my family. Be warned: Prices are increasing 4/13 per the signage. This is due to rising prices for food. I am uncertain if we will return, but if we do we will call ahead or order on an off day. I get that Saturdays are busy, but this area has too many restaurants for us to wait almost 1 hour for a fairly simple order. We did receive an apology that they were out of items we attempted to order. I feel like because they have a dining room, they should have drinks on hand. I dont know if they were short staffed in the kitchen or if they got slammed with online orders or a combination of the two. The dining area was clean and the televisions had closed caption so you could follow the action or any TV you chose. read more

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Now this is some good chicken. Born and raised in Cleveland, I moved to Medina Ohio. There is no soul in Medina. No good chicken spots. While visiting the east side, I stopped at hooked at the behest of some nurses. I ordered a five piece chicken wings with barbecue sauce, macaroni and cheese and one piece of catfish. The catfish was great, excellently seasoned. The chicken wings were amazing. Even that little tiny piece of the wing was good and I nibbled the crunchiness off of that. The wings were on point, flavor, on point. Macaroni and cheese was just okay. If in the area, go ahead stop by. You won't be disappointed. Four stars easy. Let me edit, I took a second to take more than a nibble off of the catfish and Let me tell you that catfish is the truth, breaded and seasoned perfectly. I might add an extra star if I can. Yep, I did. The chicken was amazing and the catfish was amazing. The light was on my phone, so the wings were a bit brighter than normal in the picture read more

Hooked Restaurant - Electronic a piece of catfish. Seasoned well. I enjoyed it. - Desserts Near Me - Warrensville Heights, Ohio

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It was okay, service is very slow. Lots of food, heavy on the sodium. I would try again.

One of my clients referred this place and raved about the flavor, so I gave it a chance. I called in so that I wouldn't have to wait and the food was ready when I arrived. The young lady cashing us out was very friendly and professional. Although there were people in the ample dining area, they were waiting on their orders and not eating in. It looks clean, they have a community area where people can share their business cards and flyers (I always love seeing this in businesses) upon entering. My first time here I ordered the catfish, it tasted great, but the coatings was falling off it so that kinda was a bummer. Second time are the wings you see pictured, no complaints at all. Third time we ordered while next door at the laundromat. I found out that I could've been earning points on a loyalty card this whole time, but we were given an extra stamp/punch for the courtesy. We came back to pick up and had the wrong sauce on our chicken. They replaced it with the correct sauce and we were smashing about 10-12 minutes later. They are still working out the kinks, but I would most definitely give them a visit. It's a good price for the quality, quantity and taste. This is my rotation for fried chicken wings (WHOLE WINGS, not DINGS). read more

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This is something that is not directly related to the restaurant. However it contributes to the overall dining/pickup experience, and that is the parking lot! The lot is not only well maintained, but the parking lines that facilitate parking etiquette are completely missing. Therefore everyone is parking as to how they see fit, diagonal, too much distance or too little distance between vehicles. It takes away from the experience. read more

I tried Get Hooked on Emery Rd in Warrensville Heights on 10/22/25 between noon and 1:00 pm and had a very disappointing experience. I called ahead and ordered a Catfish Dinner with broccoli and a Catfish Po'Boy. When I arrived, my order was already packed and ready. The cashier asked me directly for a tip, which I found a bit uncomfortable, but I still tipped $3. When I got back home (after driving 25-30 minutes one way), I discovered that the Catfish Po'Boy I paid for was missing. I immediately called and spoke to "Ri B" (the name on the receipt). She initially said she would refund me, but another staff member got on the phone, accused me of lying, and refused to take responsibility. I was also charged $33.50, which doesn't match the menu prices for what i received. I asked for the manager or owner's name but was refused that information. I later tried to contact the owner online with no response. I'm sharing this so the owner is aware of how poorly customers are being treated. I truly hope management addresses this, because I had looked forward to supporting a new local restaurant - but this experience was unprofessional and disappointing. Pamela read more

This old school Polish Boy Sandwich was "WOW - DELICIOUS" The BBQ sauce made the sandwich. I drove a long way to give Hooked a try and I will be back to try more while I am in Cleveland. read more

If I could give it a 0, I would. I placed an order thru DoorDash and showed up 15 minutes later. I Walked in to pick up my order and they told me they gave it away to a male just before I walked in. Now I am not sure about y'all, but I have never met a man with my name so I'm unsure why they would give my food away especially when the food was for pick-up..? I will not be shopping here anymore and I am very disappointed with the customer service!!! read more

We placed an order through DoorDash for pickup. We live 13 minutes away and when we got there they told us some guy came and picked up our order. So you did not check to make sure it was the right person there is literally a barcode that says you have to show it to pick up the order. They did not offer to remake the order or help in any way. They just said "oh you gotta contact door dash" not our problem. Food is good but customer service poor. read more

Finally, I made it to Hooked in Warrensville Heights, OH. I have seen several pictures of delicious dishes such as the Lamb Chops and the pasta dinner on social media posts. The food looks and smells amazing. However, I ordered the Catfish dinner, that came with 2 fillets, fries and a side of cole slaw for $16.00. I enjoyed the fish. The flavor was perfect. The seasoning was not salty, at least today during the lunch rush on a Saturday. The rest of the meal could have been better. The Cole slaw was dry and missing the dressing. Like for real, for real it was bland and dry. The fries may have been sitting under a light for too long long. The fries were not hot or warm. However, the fish and fries were served at two temperatures. The fish was hot but I can only wonder if the fish was still frozen while cooked. Lastly, the hush puppies were mushy. I smashed one and it is still smushed. I'm used to hush puppies being crispy on the outside and seasoned. Yes, I am going to return for another try. Hooked just opened their doors and I'm here to support. However, the food is expensive and as a newbie, I think they should have lowered their prices instead of shaking us down for mediocre. Better luck next time! read more

Hooked Restaurant - Catfish Dinner - Desserts Near Me - Warrensville Heights, Ohio

We tried Hooked for the first time Saturday evening around 7pm. Ordered 2 shrimp dinners, 1 shrimp po boy, 1 rasta pasta. -The pasta was great! -the po boy was good, but a few things would make it great ... cutting each piece of shrimp in half will make it easier to eat, and the lettuce on the bottom is completely wilted -shrimp dinners were sub par by far. One of the dinners had overcooked shrimp that was super dry. Both dinners had undercooked doughy hush puppies, undercooked fries that are served up under the shrimp in a box with a plastic lid so getting very soggy. A bigger box would be ideal so everything can have its own space And only six pieces of shrimp? Definitely not worth $23..., in my opinion. The shrimp Poboy comes with two more shrimps, but it's $10 cheaper. Doesn't make sense. $71 total I we were very disappointed read more

Ordered almost $70 worth, everything was right except for one order. I ordered a catfish Po boy, it was labeled catfish Po boy but they gave me a shrimp po boy. Called in to get a refund but they would not refund it and only give me an in store credit. But I will not be back. Spoke with manager on shift Destiny. Not satisfied with the resolution of their error. read more

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My Daughter and I had the pleasure of visiting HOOKED This past Saturday evening, we ordered an Orange roughy and Catfish dinner, this food was so Delicious! fresh! no Over cooked fish or French fries, I recommend this Restaurant 100%, Black owned! Thanks Hooked! read more

Nice size. Clean. Nice greeting. I am giving 4 stars and not 5 because of the wait. Understandably everything is cooked to order. However, since it was 6:45 pm and they were closing at 7 we ordered fried pickles and the beignets figuring it would take 15 mins it took 30 mins. A little pricy on the Beignets $8 for 6, food was fresh and flavorful I will go back allowing extra time for preparation. read more

Hooked Restaurant - Fried Pickles with Pub (Spicy) - Desserts Near Me - Warrensville Heights, Ohio

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Customer service horrible food mid it's plenty of other places in the city better service and food try 1 of those save your time

They have the cutest young girls working the hostess keeping composure. Which I give them that But!!!!!!!!!!!! Blaming the wait on large DoorDash orders and to hear girls in the kitchen laugh, scream and cackle while people waited 1.5 for food is ridiculous don't matter how good the food is. Which is questionable If you have a supply you must be able to keep up with the demand black business Ambiance : place full dirty floors and angry customers If you have a few extra hours to waste off your life then come here read more

BEST FRIED CATFISH IN THE CLEVELAND AREA!!!! So we found this restaurant because the chef works a catering event for my family And we Found out he had a restaurant. This is a family owned restaurant being ran by the head chef and his beautiful partner. Let me tell you something .... this Catfish was some of the best Catfish I have ever had. And because I know there is a possibility Of a better fish out there....I can't say it's the Best catfish in the world. But it's up there!!!! These people really know what they're doing in the kitchen. The chicken wings were amazing as well and they served it with something called 24 Carrot gold sauce!!!! TO DIE FOR. We also ordered the zucchini sticks, which were perfectly battered.Not too heavy, jpNot too light and very crispy. If you are in the Cleveland area, I'm looking for some amazing soul food, check them out.!!!!!!!!!!!! Customer service was a 10/10 Quality 10/10 Ambiance - Clean and a room to dine in read more

Hooked Restaurant - Desserts Near Me - Warrensville Heights, Ohio

Good food it is a little bit of a wait so your best bet is to place your order online or by phone. I'll definitely be back the catfish was good as well as the chicken wing dinner. read more

It's was a little salty for my taste, but my mom liked it. Service was good. Food was hot. read more

Hooked Restaurant - Fried Lamb and Alfredo Pasta - Desserts Near Me - Warrensville Heights, Ohio

Ordered from DoorDash and the catfish was some of best in town. Thick fillets cooked perfectly crispy on the outside and juicy on the inside. Well seasoned and delicious. Will definitely be a returning customer The mazza sticks were very good as well read more

Phone orders are on time. Perch was on the point but two dinners but only one coleslaw

I just bought this dish from Hooked and it's delicious! The Lamb Chops are tender and the Rasta Alfredo Pasta is amazing! It's was $32, but worth it! read more

Hooked Restaurant - Lamp Chop Alfredo Pasta- Delicious! - Desserts Near Me - Warrensville Heights, Ohio

Service was a little slow, But I would still recommend this place Beignets are phenomenal! read more

I decided to try the restaurant from recommended from Niece. My niece had a baby shower a few weeks ago. The menu included catfish, chicken tenders & deserts from Hook Restaurant. Today, l decided to order a meal. I arrived at 2:00pm and placed my order. After l paid for my meal, l was advised the wait time would be 45 minutes. No problem, l understood the kitchen was busy with order & it was mid afternoon. I was told to leave my number & someone would call me when my order was ready. I waited for an hour & 30 minutes with no one calling me. I decided to check inside, my order was sitting on the counter in a corner. My food was hard & cold. I was so disappointed & let down. The cashier stated they were busy & didn't call. Versus arguing l just said ok & thank you. read more

Good afternoon. I ordered a perch dinner today with two extra pieces from hooked restaurant in warrensville heights $32 for the dinner $38.40 with tip unfortunately. The fish was old didn't find that out until after I got home and after we ate two pieces I called back to let them know that the fish was old /oily tasting and not what perch is supposed to taste like. I told her that I was not going to bring it back today however I would bring it back tomorrow minus the two pieces, she proceeds to say oh you ate two pieces I'm like how else could I tell that it was bad unless I ate it well how come you just didn't taste it and bring it back at that point I asked for a manager I thought she put me on hold instead I was hung up on I called back she told me she couldn't hear me say anything at any rate I asked for a manager who she said was not there chef Stevie. To be fair I have purchased / patronized this restaurant since they opened and and also recommended them this was my first bad experience. I did not even want money back if you could have just rectified the problem that would have been good enough for me however at this point due to the terrible customer service that's just $38.40 down the drain hopefully I can stop payment on my card because I would not dare go back up there to have them fix anything else for me after this literally bad taste in my mouth I'll just chalk it up to $38.40 down the drain needless to say I won't be recommending them for anything else. read more

I got a catfish dinner, and my husband got a perch dinner. It was delicious. Takeout is available, so if you want your food in a hurry, you should call ahead. read more

We had the catfish dinner, in which I did not care for the hush puppies but the fish was good, well seasoned. We also ordered the Rasta pasta, this was our first time having it, it was not my favorite but the children ate it without complaints. read more

Had the catfish PoBoy and fried pickles, both were fantastic!!!! Service was good and food was hot.

Was hearing mixed reviews about it so I decided to try it out for myself and that would be my first and last time customer service was horrible The part owner must've been having a bad day because I heard I'm having to cancel a few DoorDash so he decided to take it out on me for speaking up for myself. He know he was in the wrong.so I didn't get a chance to food I didn't want to order anymore after I seen that he was cooking. Also, he was having an attitude and acting I didn't trust him with my food read more

Fresh seafood!! Delicious food dine in and take-out friendly service also in convenient area.