Avoid avoid avoid. I purchased a groupon looking for a regular service at $139 for 3 hours x 2 people. When I went to book, I was told I could not use this against a deep clean, and would need to pay circa $240 for a deep clean, including fridge, oven cleaning etc, and then redeem the $139 on the next visit. My bad, perhaps I hadn't read the small print correctly. I booked a deep clean and Jessica and another lady came to my house. Very friendly, appeared to listen to what I needed. I live on my own and work full time, so the spare bedrooms really only needed a quick freshen up, despite the $240 charge, and I was ok with that...however, in the clear list and discussion, most items that were agreed were not touched and all I really got out of it was a basic vacuuming, and a whip around the the bathroom. I called the lady and explained some of the issues. She was lovely and promised me she would use as training opportunity and they would correct the work before my parents came to town from another country. The next day, I had friends round who have had cleaning services and they LAUGHED at how bad this was and how much I had been ripped off. Even if this was a regular weekly service, they still would have fallen significantly, disgracefully short, let alone a deep clean. Here is a list of some of the issues: Sink full of dirty water No trash bins emptied in any bathrooms Surfaces in most rooms not wiped down Bath not cleaned Rugs not vacuumed Dust and carpet fibers left in corners indicating no edges had been vacuumed Stairs not touched No mirrors touched, all were left with fingerprints Oven not cleaned Fridge freezer not cleaned Upon emailing Hope, the owner, again to complain I had noted more issues and was concerned at the quality, I received zero response. I have sent a further 4 emails and no response. They did not turn up this morning as scheduled, to put right the deep clean, so now I have all this work to do myself, on top of a very busy full time job, and having family come to visit for the first time tomorrow. Hope Lane have, in my opinion, stolen $380 from me and delivered nothing better than a small bit of vacuuming that a blind man with one arm could have done better at. Avoid like the plague. This is not a business. read more

See all

I wish I could say something to help promote this business, but I cannot. I purchased a Groupon for $90 for 2 hours (with 2 people)of standard house cleaning. The cleaners showed 20 minutes late. One of them seemed like a good worker, the other walked around with a duster in hand not really doing much of anything. I communicated what I needed to be cleaned however, the bathrooms looked like they weren't touched and neither was anything in the kitchen, except the stainless steel because I asked and watched her wipe them down. They left my home with job incomplete prior to 9:30am. I was extremely disappointed and would not recommend using this company to anyone. read more

I had a LivingSocial coupon & I live in a small apt in a carriage house. I got 3 man hours of cleaning. The woman had an assistant who was aimless & had to have a decent amount of her work redone so, worthless-which took time away from my job-I only got 1 1/2hrs because she had 2 people. I had to point out counters that were not done, picture frames with lots of dust & furniture that not only wasn't done but had a couple things I had left on them... and I found things untouched after they left. While the woman in charge was very nice, there was absolutely no attention to detail. I'd rather have someone quiet & meticulous than someone whose friendly, talkative & does a poor job. She's not a bad person, not a cheat... she just only does a haphazard, light, surface cleaning. And, that's not what I paid for. Not worth it even at the coupon rate. read more

Selected this cleaning service for my daughter's apartment. (Groupon) The first time they came, they were 30 minutes late and their cleaning was horrible. After speaking with the owner and sending pictures of the work,she offered to re-clean the apartment. It was very unfortunate that my daughter was still dissatisfied after the 2nd cleaning. read more

I had this company come in and clean a house I was moving into and they did an okay job. That being said, the previous owners had already had the place cleaned & I did not know. I found hair on drain in Master Shower, dust on the shelves up high in 2 closets. There was no furniture in the house so details should have been taken care of. They also showed up 30 minutes late. I was on the fence about a repeat service ( especially because she was trying to charge me double, I feel, as soon as I said I was coming from New Jersey ~ not even there do they charge what she was trying to charge me ) but I scheduled a cleaning 1 month out since I am new to the area and did not know of any other services around ) The appointment was for this week. Wednesday. The day before Thanskgiving. I had not heard from them for a confirmation of time, I emailed and I did get a response of who was to show up and what time. Well, the scheduled time came and went, I called, left a v/m. Never got a call back to what happened. It was a no call, no show. I give a 2 star because they showed up the first time. Otherwise, its a 1 star. I would not recommend these people to anybody read more

Well my hope has certainly run out. I had a cleaning scheduled before Xmas which Jessica cancelled at the last minute. She never asked if I would like to reschedule. I waited a few days and then called to see if I could schedule something before New Year's. She said they were booked, and again, did not ask if I would like to schedule another time. Every time I call the general number a message tells me to call Jessica so she is the only one I have ever spoken with. After a few weeks I called again. Jessica said they had plenty of times available. We scheduled a time. On the date of the appointment, I called after they were not here 30 minutes after scheduled time and asked Jessica to please call and let me know if they were still coming. Nothing. I knew they got off at 5:00 pm, so I called a little after and left another message asking her to please call. It is a week later and I have heard nothing. Obviously I will never be calling HopeLane Cleaning again and would advise others not to. read more