I initially reached out to Brooke for cleaning service - telling her I was hiring a company to help…read morewith baths and floors. At her walk through I reiterated this same wish. She arrived to the first cleaning appointment 25 minutes late. She cleaned for 3 hours and said she was finished. I had an appointment I was late for and since she was late arriving and took longer to clean than she had initially said; I paid her and we parted ways. After arriving back home, I began to look at her quality of work. My first stop was the master bath as this was one of the biggest priorities for me. While the shower glass and door had been cleaned well, it was immediately obvious she had not even touched the shower walls or floor. They had dried by the time I arrived home and you could still see the soap scum on the walls and especially on the floors. The picture I've attached shows the amount of soap scum I got off one small section of one wall in a few minutes. The faucets in the sinks had been shined as well as the mirrors but the counter nor sinks had been wiped down or cleaned. The counter is light in color so you can't see the dust that accumulates but you can certainly feel it. The items on the bath counter had not been moved nor cleaned behind. The sinks still had soap and toothpaste residue around the drains. The kitchen sink had been sprayed with cleaner but not actually cleaned. The microwave had also not been cleaned. At this point, I reached out to her via text to express my disappointment, and share with her the items I'd found thus far and requested a partial refund, as she had clearly not cleaned the items I expressly asked for nor the items her website says she will clean. Unfortunately, she replied with excuses, exaggerations about my requests and then blamed me for having 'standards' that were too high. I was also told that she didn't do the interior of appliances, i.e., the microwave, but her website clearly states she does microwaves as part of her '51-point checklist. ' I don't appreciate overpaying for a service and then being lied to about what is included. Her website says she offers a guarantee; there was no offer to come and re-clean the items in question. While she did clean some things well, I found it very frustrating that complete items weren't even touched. The master shower walls nor floor were cleaned, the laundry room sink, the kitchen sink, microwave, kitchen table were not cleaned and there were missed items in our family room that didn't get dusted. I could go on but I'm sure you get the picture. My baseboards and woodwork weren't even touched - even though she claimed she'd have a hard time 'overlooking' them during the walk through AND the '51-point check list' says they will be included. For someone who charges $50/hour and asks you to pay cash so she doesn't have to claim the income, her thoroughness and quality are severely lacking. Her '51 point' checklist listed on her website is a joke. In no way did she complete all of these items and then lied to me about them after the fact. She did do a nice job on my hardwood floors and I would have given a higher rating if it hadn't been for her poor response to my complaints. She tried to make it my fault and shift the blame to me for expecting too much. The claim of "100% clean guaranteed," is clearly not the case. She advertises she will clean to a certain standard, includes a list of items she will clean and offers a guarantee ~ none of these things were met by her. If you are looking for an honest cleaning service to clean ALL the things she advertises -then your 'standards' are too high for Brooke.

Brooke's Pro Cleaning has just started cleaning my home. I found them through a friend. Brooke came…read moreout to see the house and give an estimate. Then they came back to do the initial cleaning. Brooke is very easy to talk to and I feel comfortable having them in my home. The team did a great job. I think the bathrooms were the highlight! My tubs were shiny! I'm looking forward to working with them for a long time.