Great to work with, and flexible with my special request! Great price for what I am renting. Prompt to handle service request!

Hope Realty Eite they Management 1161 Mazatlan Cir 8:34am Tuesday March 21,2017 719 694-1961 left a message bout dog poop in my yard unit D Dog Medium size not on a leash open area cause I have to walk to my door left a message no luck bout the dog yes it was a compliant bout Dog medium size Dog not on leashes Thaankeeuu 4 reading Lovely 1 s I must say l think the Dog may case harm 2 my 6yr old myself frenz read more

Coming from a previous landlord, stay far far away from Hope Realty. I have never had customer service like they show me every single time we speak. I have dealt with everything from a trashed house when we moved in to a fence down for two months to ignored phone calls to incredibly rude emails. Pay a rental company who cares about you read more

ZERO ZERO ZERO STARS Y'all STAY THE F AWAY !!! Scam artist that know what they are doing down to the T ! Doesn't send your security deposit refund until months after you move out , and then uses a 3rd party mailing service so you have NO PROOF of the date of when they sent you the 90 day past due refund. Also the charges they take from your security deposit, you have got to be KIDDING ME ?!?!? Look up their facebook reviews !!! Don't let the one "good" review scam you out of thousands of dollars!!! read more

Giving 1 star because it's making me!! Stay far away from this company!! Didn't get my security deposit back until AFTER I sent a demand letter before an indent to sue letter.... they gave me back $500 of my $3500 security deposit and had the most absolute ridiculous charges !! Can't even take them to court because they don't use regular mailing service so there is no proof of when they sent the half as* security refund. ( 95 days after we moved out btw ) Rent if you wanna loose thousands of dollars :) read more

I have been renting from Hope Reality for about a year and I have had some of the most unpleasant, unprofessional experiences with their office during this time. I recommend strongly against renting from this agency, they just can't even manage to accomplish the very basics of the business. read more

I will preface this by saying that I base a lot of my business off of reviews. So when I read the history of Hope Realty, I got really worried and almost passed on the rental because of the negative comments. However, most of the negativity mentioned was non-specific and emotional, or obviously in reference to a story where the tenant only told half of the skewed situation. With that in mind, I crossed my fingers and rented from them despite living out of state and being unable to view the unit in person. I have had nothing but positive experiences with Hope. When I requested additional photos of the unit, I was quickly provided with them. After renting, I requested the pre-inspection report (and photos) and was promptly provided with that as well. During my first week in the unit, I discovered a few minor issues and reported them to their maintenance line. One call was made to their overnight emergency/maintenance line and I received a call back right away. The other issues were tended to in a reasonable amount of time. Because of an issue with the washing machine, I was given a nicer, newer set! Their contracted maintenance guy is AWESOME, knowledgable & very personable. Shortly after these issues were remedied, I received a call from the owner of Hope confirming that everything had been addressed. I was required to put down an additional deposit because I was moving from out-of-state and did not have proof of employment. I was told that I would receive that deposit back upon providing them with a paystub. When I sent in the stub, they promptly mailed me a check refunding the deposit. I also appreciate Hope's website - I'm a tech geek and appreciate conveniences like automatic (and FREE) recurring rent payments on the 1st of every month. It's also where I was able to easily upload my paystub when I needed to provide proof of employment. Lastly: Hope Realty has an OFFICE DOG! Come on, who doesn't love a sweet and cuddly office pet?! Thanks for NOT sucking, Hope Realty. I love my rental :) read more

We moved to CO from FL. The move was a lot with 3 kids, 2 dogs and a large tortoise. We arrived in the middle of the night and someone from hope met us at the office to give us the keys. THANK YOU! Nathan and his team at Hope were very patient amd kind to us when a misunderstanding came about. They worked with us when we struggled getting going here and I can't appreciate that anymore then I do. We are very pleased with everything Hope did for us in trying to get a life started in CO. Without Nathan amd his willingness to see an issue and be willing to help, we would be in a really rough spot right now. I can't thank them enough amd recommend this rental company to anyone. Again, Thank you Nathan and your team for all your help, patience and kindness. read more

First of all, the house was not ready on move-in day. When we walked in there were some last minute hired cleaning guys that had just bought some stuff from Home Depot. Blinds fell down first day. Bedroom closet shelf and toilet paper holder fell down first day. Sliding closet doors tore apart, we replaced them ourselves. The house was DISGUSTING. The back yard was FULL of dog poop that me and my husband shoveled out ourselves, took us all day.I had to clean it floor to ceiling upon move-in. Told them about these issues, they said they would give us a credit, never did. Took 5 days to get the dryer replaced which were decades old and broken down. Upon moving out we were charged with a "foul odor" fee NOT caused by us, a cleaning fee even though I cleaned it THOROUGHLY floor to ceiling. Charged with replacing bulbs and batteries, even though we replaced them and even told the agent and she said thank you for replacing those. Still charged for it. Charged for "poor paint coverup". Charged for a $200 door replacement that had one small hole that we didn't even cause (the sliding double doors we replaced ourselves only cost $90). Charged for a small piece of carpet that came up on its own over time because it was poorly placed. Overall, our deposit was $1,395 and we only got $400 back, for stuff that we did not even do. THE WORST group of people to rent from, they will absolutely screw you over and not even care. To keep it light (I want to say so much worse), I hope they go out of business. read more

Under no circumstance should you do business with Hope Realty Elite LLC. This company has ripped me off and will surely do the same to any other consumer they can fool into doing business here. The business philosophy of owner Nathan Smith is that of a two faced joker. This man clearly needs business etiquette training. In times of customer distress you should seek a win-win scenario for all parties involved. Nathan found it acceptable to push his own selfish agenda in a stubborn and arrogant manner to try to resolve the issues, thinking only of his company. He also replied to emails at a ridiculously slow rate of speed taking days, even weeks to reply and never returned any phone calls. Future referrals from satisfied customers are very important to the growth of a business. As I'm sure there will be some witty remarks made by Nathan below to try to justify his behavior, so I leave you with this. Until we join together as consumers to stop these companies that thrive on greed and selfishness, we are allowing them to grow and demonstrate this philosophy for future companies to inherit. It's time we demand a higher level of service for the money we work so hard for, mediocrity should not be accepted. read more

Wish I would have found these reviews before I ever applied for a rental with these people. Save yourself the time and energy and go else where. Scammers big time. Only giving one star because I have to. Update: when I moved in July 12 2017, the back porch was in need of replacement, I was told it would be; work was started Sept.4', it is November 11, now and I still can not use the porch or back yard since the work has not passed inspection. I have 3 giant holes in my yard for weeks and constant "repairs" going on; All while I have not received one call from management with an explanation or apology for the lose of the backyard/porch for my family for the past 2 months. My rent is $1395 and Deposit on this house with all its issues was $3500. read more

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If I could give negative stars I would. My fiancée and I were working with this business to find a rental home. We spoke with a young lady that set an appointment and ultimately showed us a home on a Monday. On Tuesday we submitted an application (at $35 FEE for each adult) and were told that we were the only people that had applied for the house. On Thursday I followed up and found that they still needed to send us something electronic to sign. We completed the electronic signatures and were told we would hear something on Friday. On Friday I called to follow up, and got a voicemail. By Monday afternoon I had gotten no call back so I called twice, leaving a VM. The third time I phoned, I blocked my number and someone immediately answered. I was then told that 1) Someone should have called me (they didnt) 2) There was nothing wrong with our application 3) The house that we had been told had no other applicants for had been rented over the weekend (when no one called us back). We were then told that there was another property close by and we could transfer our application with no additional fee, which I agreed to. I was told by Rachel (I think) that we would hear back from them in an hour. They needed to talk to the owner or boss. That's right, no call back. Tuesday I had my fiancée call and he was told that the owner was picky about renters and needed to review the application again and they would call us in a couple days. It's been a couple days... no word from them...just take our application fee and nothing. This company is unprofessional, unethical, and has no integrity. In thee an time we found a great home and went from application process to move in, in 4 days. I will not only NOT recommend Hope Realty, but I will be telling everyone how I got messed around, lied to and taken advantage of as well as filing a complaint with the BBB, Colorado Springs Chamber or Commerce, the governing Realty body and any customer that will listen as I see 3000+ people through my business on a monthly basis. ...I just wanted a places for my family... ...guess they just wanted my $70... read more

NATHAN, YOU ARE A LIAR. I screamed at you because you tried insinuating to me and my wife (in 2 separate conversations) that the stink from the carpet must be coming from the downstairs flood. I even invited you over to smell the carpet for yourself but you refused. What do you have to say about that Nathan? You also let a filthy house go into unsuspecting hands. The girl you sent over was informed about the filth and you still have not sent over a cleaner to rectify. It's been 10 days now. Do you like living on cat urine-soaked carpet? Do you like mildew around your tub? Do you like dirty walls? Do you like a filthy dishwasher? How does a dishwasher get so disgusting in the first place? Do you like poop stains on the bottom side of your toilet seats? Do you like having 2-foot tall weeds fully saturating your yard? Do you like landslides in your back yard? What do you have to say about that, Nathan? Feel free to answer any of the preceding You also knew the property suffered prior flood damage and assured us this dump would be ready for move-in, ON VIDEO, which we copied. We have had exposed carpet nails lining the basement for 10 days now. My son has now stepped on the nails twice by simply going into the garage, Your girl KERRY also promised us new carpet upstairs when we brought the filth to her attention because it was so disgusting. Seems to me with all of the problems listed here, you (Hope Realty) might have considered lodging us in order to show some good faith, but remember, you're not called Faith Realty, but HOPE REALTY. You took advantage of unsuspecting good people who was moving from over 1000 miles from here and made us sign a contract sight unseen. Your contract also states that if you (HOPE REALTY) breach contract on us, we cannot really do anything about it. You offered us out of the contract finally. WHOOPEE-DOO! It's still costing us to relieve the situation. ...and yes, we will be moving as soon as we line it up. We will be seeking damages as well. Stay tuned. read more

We're very unhappy with the customer service. Phone calls and emails are not returned for hours or even the next day. We will not recommend this business to our friends or other military. read more

I used Hope Realty to rent my home. I tried to sell it using a different agency but it was a few years back and I couldn't sell. I met with Nathan and decided to rent it out while I moved out of state. Nathan did exactly what I asked of him with my property and he kept it rented. He did an AMAZING job for the last 4 years and also sold this house for me!! I'm so happy with my experience and I recommend Nathan and Hope Realty!! read more

Please do NOT use this company ever the Owner Nathan Smith is currently in court litigation for not paying child support he deducts from employees checks. So the child mother does not get the money to support and raise the children the owner Nathan Smith keeps the money. Very poor nosiness practice now he has to be sued in court to get the money for the child. DO NOT USE THIS company shoe them this will not be tolerated. read more

Well another bad review. Just as others have stated no phone calls returned, office personnel being down right rude and very unprofessional. If you hire them to manage your property especially if out of state "go at your own risk". Proceed with caution. I was told by Barbara that the company collects the rent and pays the owner and that's all they have do, than I was hung up on. Screens came up missing and Nathan tried to blame my daughter but had no proof. I asked for copies of the photo video that is supposedly taken when renters move out and have yet to receive copies. Nathan refuses to prove that my daughter took the screens and refuses to replace them. Nathan had a maintenance guy take off my new touch pad lock $160.00 and replace it with a cheep key lock. I sent an email to Nathan letting him know that I wanted the lock put away and kept for me for when I returned to town .Of course its lost. Nathan told me to call the maintenance guy and ask him what happened to it. Not my job to that. He refused to replace the lock. Kerry was given my credit card to order appliances and she ordered the wrong color. She was told by me to have someone from Hope their to accept the appliances and they were to open the box and check all appliances (stainless steel) for damage. The "renter" accepted the appliances and they were installed. Nathan and I did come to an agreement on the appliances but it still didn't make it right because I was charged for an installation fee and the floor was ripped . I understand turn over in a business but to the point that all the help is gone and you've got all "new" people that have no clue about past conversations. I have come into town and made appointments to go into my house and no one from hope showed up to let me in. Several issues have happened and not handled to satisfaction. I would not recommend using Hope Reality. A bad review is 1 to many. read more

I scheduled a viewing for a rental property today. I arrived at the house and I waited..... And I waited.... And I waited. No agent. These people wasted our time and are not professional. read more

Can I give half a star or less? This was the worst property management company I have ever worked with. They are inconsistent and never stick with their word. They act like it's a hassle and your fault when you call in maintenance requests. They had such a revolving door of office staff for the 15 months I lived at one of the properties that I never knew who I would talk to, and when I finally did speak to someone, 90% of the time they didn't have an answer and had to ask the owner of the company. I would then have to call back after several days to resolve my issue. And don't expect to get your security deposit back until any sooner than 60 days after you move out. I moved out on 13 June 15, and as of 14 Aug 15, I still don't have my check. They told me on 12 Aug they mailed it (even though their office Manger Jerry said she would call me when it was ready so I could pick it up), but I still do t have it. I'll be shocked if it arrives on the 15th or even 17th (the 16th is a Sunday). Everyone I called about that had a different reason as to why they couldn't give it any earlier than 60 days, and quite often the person I spoke with seemed to pull the "reason" out of thin air. Do not work with this company! read more

For your own sanity, stay away from any properties "managed" by Hope Realty. I use the term "managed" loosely, because that's hardly what they do!! We've been in our rental for almost 2 years now, and have experienced more problems in the last few months than our entire time at our residence. I won't get into all the details, because I would literally be typing for days, but I will say that they are by far the absolute worst company I have ever dealt with in my life. First of all, they almost never return a phone call or an email, and IF they do, you can be sure not to trust ANYTHING they tell you. We have been having a problems with our sprinkler system, and it has been a month since we first contacted Hope Realty about it, and we still have not had anyone come take a look at our sprinklers, even though we were assured by several employees and the GM himself, Nico Nytes, that we were a top "priority" and they would get someone out right away...when several weeks passed and still nobody showed up, I emailed Nico and his response was "Well, it's not an overnight kind of thing"... well, clearly, it's not an over an entire month kind of thing, either!!! I called and asked for the name and number of someone higher than Nico and was told, "We cannot give out that information"!! Seriously?? I am so disappointed in the way we have been treated with Hope Realty. We have lived at our residence for almost 2 years, and paid our rent on time or before it was due for the entire time. Aside from the sprinkler issue, we have never complained about anything. We fix things that need to be fixed and pay out of our own pocket so that we keep the home in good repair, yet this is how we are treated in return when we are asking to have something fixed so that we can continue to keep the property looking nice. I advise anyone looking to rent or have their home represented by a property management company to avoid Hope Realty at all costs! They are not in it for the best interest of the renter OR the owner. read more

They told us they take a 550 credit score and even if the credit was too bad they would just have this pay extra money to move in.. We put in an application.. We had to do 2 since me and my mom were going in on a place together.. This was the second place we had gone to since we were told we had to be out bye the 15th due to the place we've been in for 10 years being sold and the new landlord not renewing anybodys lease. Ween at all their criteria three times the rent good rental history with reference both have full-time jobs never paid rent late always had extra month rent. We both have below 600 but they're both going in the right direction cuz everything's paid and they denied us 4 credit even though their program was supposed to help people with bad credit. When I asked why they denied us I never received a response just that do to credit. Because of this we have 4 days left to be out. No one will give advice on where to go or even help. We've spent over $500 on rental applications since. So much for that program there. read more

I would give negative stars if I could. My fiance and I applied for a rental. They called us a week later and told us we were approved. We explained that we are moving from out of state, so they said they would send everything we need over e-mail. We waited a day and called back because we never received anything. They said it would be sent in a day or two. Well, two days later, we called again and they told us that someone else already put a deposit down on the rental. They never made any effort to coordinate our deposit or tell us that we needed to put down a deposit before somebody else. We thought the documentation they were sending over e-mail would tell us how to submit our deposit. They are super hard to get a hold of, they never answer the phone and they never call back if you leave a voicemail. We always had to deal with the front desk person and were never able to talk to the actual property manager (Rachel) until she told us we that we aren't getting the house. After seeing these terrible reviews about Hope Reality, I think it's a blessing in disguise that we didn't get this house. Hope Reality is the worst property management company we have ever dealt with! read more

Rented from Hope Reality for about a year (forced into their services after our previous PM transferred all their properties to Hope Reality) in Colorado Springs area. I couldn't possibly say anything good about the company: typically very unresponsive, not helpful, awful communication. They did have a 24-hour maintenance hotline (3rd party) that actually wasn't terrible, but very slow. When we moved and ended our lease, they would not come to the house to do a walk through, and instead, performed a "supposed" walk through 45 days after we moved out (and 1 month after the house was already back on the market for resale) and they charged us a 1/3 of the security deposit for bogus charges. No way to fight it, especially from 1000 miles away and adds to their shady business practices. Do yourselves a favor, and try to rent from someone else. If you do rent from them, look over the end of lease section of the contract get it changed. If you are an owner who is looking for a Property Manager, definitely look elsewhere. read more